CrunchPress

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131 comments found.

So how do you place the background behind the slider

I’m using layerslider and want the background of the nivoslider

Also how to add that news ticker next to newsletter. Thanks. I foxed the sidebar background by adding custom css

Hi there,

We provide all technical support through our ticket system at http://crunchpress.com/support It provides better tracking and help you receive a fast response. Please open a ticket there and our technical support team will help you with this.

Best Regards.

Hello

We bought one of your themes But when found using a mobile phone Watch website, menu no effect, can not jump pages Is that why?

Thank you

Hi, We provide customer support through our ticket system at http://crunchpress.com/support

Please open a ticket there our support team will help you out.

Thank you.

Hello

We bought one of your themes But when found using a mobile phone Watch website, menu no effect, can not jump pages Is that why?

Thank you

Hi, We provide customer support through our ticket system at http://crunchpress.com/support

Please open a ticket there our support team will help you out.

Thank you.

How do i change the text read more or and view more. I cant find it in the editor or where it is placed in ftp

Hello DritonCA,

We have a dedicated customer support system at http://crunchpress.com/support It allows better complaint resolution and ticket tracking to our customers. Please open a ticket there and a dedicated support representative will get in-touch with you shortly.

Please share following information in that ticket. 1. Your WordPress site URL

Thank you

can you help me with this error:

Installing Theme from uploaded file: themeforest-3726313-islamic-wordpress-responsive-theme.zip

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Hi there,

The package you downloaded from themeforest.net contains multiple files and folders like documentation, an editable PSD, License file etc. This package itself is not the theme folder, the theme is located in a sub-directory.

Please extract that package and go to sub-directory ‘Theme’. Open it there is a theme folder in it named ‘islamic’.

Zip and upload this folder to your WordPress install. It should be working fine.

If you have any other question please feel to open a support ticket at http://crunchpress.com/support

Thank you.

There is an issue in page height, the content is hiding after certain height in every page. Can you please guide me to fix this issue? I think there is a content wrapper in css but I have no idea how to remove that wrapper. Please advice. Thanks

Hi there,

It is our policy to provide support only to users who have verified their purchase. It appears you had not purchased theme using this account, if you had used another account please post your question from it.

Or if you have theme license key with you, you can open a ticket at our support system using it. Our support system can be accessed at http://crunchpress.com/support

Thank you.

Good day,

I am facing an issue with layouts. I can’t seem to pick the option of adding a right or left sidebar. Where it used to ask what sidebar on the left or right, that option is not there anymore when editing a page.

Please let me know. The only option is the full width that works.

Thanks

Hello Moahmed,

It appears that your support is expired and you need to renew it before I can provide support regarding issues you are facing. You can read more about Envato’s support policy here. http://themeforest.net/page/item_support_policy

Once you have renewed your support please contact us by posting a message here or by opening a ticket at http://crunchpress.com/support

Thank you.

Hi,

I have never used the support and have tried to manage it all on my own since the day I purchased it. I have donated this and made a website for a mosque as good will. Suddenly the sidebars go, and thought it could be a general issue I may be missing. Nevertheless, i’ll try and find a solution for it on my own, just like I have for all other issues.

Thank you for your response.

Hi there,

Please email me your issues here and WordPress admin login info here, \\

Cheers!

Is there updated version available for latest wordpress? In my wordpress, images showing error ‘undefined’ also pagination style breaking.

Hi, Currently theme is at version 2.0 Which version are you using?

Thank you.

I’m using Islamic-2.1.0 but still pagination breaking! and images showing ‘undefined’ error. any suggestion? I cant open support ticket while my support term ends.

Hi there,

It appears that your support is expired and you need to renew it before I can provide support regarding issues you are facing. You can read more about Envato’s support policy here. http://themeforest.net/page/item_support_policy

Once you have renewed your support please contact us by posting a message here or by opening a ticket at http://crunchpress.com/support

Thank you.

I would like to purchase this there but would like to make the layout look exactly like it is on the demo site. Is that possible and how is it done?

Hi there,

Once you purchase the theme, you can contact our technical support team at http://crunchpress.com/support and they will help you out in setting up the theme exactly like the demo.

Thank you.

Hello, I just purchased the template but i can’t upload the dummy content at all. I want to use the islamic theme for this website www.almubins.org. Please help

Hi there,

Please open a ticket at our support system http://crunchpress.com/support with your WordPress admin login info. Our support team will do the dummy data import for you.

Best Regards.

imagedpi

imagedpi Purchased

Hi, I just submitted a private ticket and it’s really urgent. I cannot edit any page in your theme. Thanks for your help.

JohnAilya

JohnAilya Author Team

Hi there,

Your ticket has been answered. Please stay in touch with our support staff.

Thank you.

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