Excellent support! ecxellent working!
I have been doing web development for over 10 years and know my way around Joomla and Wordpress. The Islamic theme is a great theme and a first for Wordpress so I congratulate the authors on this. However, the reason for the 2 stars is because of customer support. The response time is very slow. The other reason is that the theme installation is not very straight forward. The dummy content import does not work properly. I had to resort to my experience to get things to work. The documentation could be better. There is virtually no articles on their support website.
I have been using the theme for over a year now and find the the design and simplicity of the back-end interface very user friendly. However, their are some aspects in the design of the theme with plugin compatibility (little support provided from the author and lack of articles in the support base at crunchpress.ticksy.com, or always refers you to a policy where the help that is needed is 'custom work') and minor theme bugs (eg. pagination button issues, dummy content import not working) which let it down. Overall the author could provide better customer support but also not the worst i have used.
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