Web Themes & Templates

Discussion on Iva - Beauty Store, Cosmetics Shop

designthemes

designthemes supports this item

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31 comments found.

after I purchased the theme last week and installed, I couldnt edit the pages, the elementor and the page builder freezes after

Hi.,

1) Your issue has been resolved. Please check your link now.

2) Kindly follow the given below screenshot’s.

Refer : http://prntscr.com/tv3rbe , http://prntscr.com/tv3qgp

Regards., DesignThemes Support.

Hello themesupport, My issue hasn’t been resolved yet.

I complained about the header_menu area and body of the home page not loading correctly. Kindly look into this as it is not still loading.

check the home page again and confirm for yourself. Ive sent my login credentials into the email provided

Hi.,

Your issue has been resolved. Please check your site now – https://www.elizkofbeautystore.com/

Regards., DesignThemes Support.

I am still waiting for help. Haven’t been able to use the template. I don’t want to leave a bad message because i am extremely upset and frustrated.

Hi.,

Is your issue regarding Demo dummy data,? We asked your login details but it seems you didnt send to us. So please send your login details. We will help you ASAP.

If you are referring some other, Please send screenshots / videos of your issues. We will have a look.

Regards., DesignThemes Support.

How to upload Demo Theme???

Hi.,

Thank you for contacting us.

You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

Hi. I purchased eva theme and I’m having problem installing the demo content. Afters installing it looks totally different from the one I purchased with most functionalities different and very poor images. Kindly advise on how I can get the exact copy of the demo content with same image qualities.

hi.,

Kindly,   mail us your site credentials immediately via the right bottom form located @  http://themeforest.net/user/designthemes So that, we can check your issues in  your end.

Regards., DesignThemes Support.

Hi,i have sent as requested.Awaiting your quick action

HI.,

We have visited your site, and it seems that header are aligned in right manner. Please have a look.

Refer : http://prntscr.com/twzqj0

Note: If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.

Regards., DesignThemes Support.

Hello,

I recently purchased this template. And now I am trying to import the demo contents using the unyson plugin as mentioned in your documentation, but when I try to do so, it gives me an error

Failed to create tmp table _fwbk_wp_wc_download_log. Duplicate foreign key constraint name ‘fk_wp_wc_download_log_permission_id’

Hi!.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes

So that, we can check and have a clear look form our end

Hello, I purchased your theme for Iva – Beauty Store, Cosmetics Shop. I did the plugins and Wordpress update today. Elementor plugin does not work. Can you help?

Hi.,

Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.

As well Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.

Regards., DesignThemes Support.

I have a problem with the header and everything in this theme. looked the demo and found attractive but then it’s not working properly

and yes the support is just crazy.. i have been mailing them since i bought the theme but guess what. i got nothing in return. i have paid money for support

Hi.,

Thank you for contacting us.

We have fixed WordPress 5.5 issue in our updated latest version, so kindly update the theme and check out the issue .

Kindly refer this link for how to update the theme

http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.

If the issue persists, please open a support ticket and our team will get back to you as soon as possible. DesignThemes Support Thank you, we look forward to helping you!

Hello, I want to know where the logo can be enlarged since it is very small, and also where I can enlarge the letters, And how could this topic be faster, I like it but it’s very slow

Hi.,

1 ) Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.

.dt-logo-container a img { max-width: 100px; }

Note: You can change the width value as per you need.

If you still have any issues, Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you get rid of it.

2 ) Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.

You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/

Documentation : https://assetcleanup.com/docs/

Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M

Thank you, we look forward to help you!!..

how do i add the demo content after theme install?

i found it.

Hi.,

Thank you for contacting us.

You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

Clamon73

Clamon73 Purchased

Hello, how can i change the header icon url to my account?

Hi.,

Get into wp-content\plugins\designthemes-core\widgets\modules\class-widget-header-icons.php and go to line no148(Aprox) then check if else statement and change URL here.

Regards., DesignThemes Support.

supported Rtl for Arabic ?

Hi AsimaOnline.,

Yes our Iva theme is 100% RTL compatible. We have just now updated the theme with RTL compatibility.

Regards., DesignThemes Support.

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