Discussion on Iva - Beauty Cosmetics Shop WordPress Theme

Discussion on Iva - Beauty Cosmetics Shop WordPress Theme

Cart 420 sales
Well Documented

designthemes supports this item

Supported

119 comments found.

grpsarras

grpsarras Purchased

Hi, how can i change the size of product image to square

Hi Grpsarras.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and let you know.

Thanks!!

grpsarras

grpsarras Purchased

i dont receive the comfirmation email from the support. I have try a lot of times

Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you

clicking on the button from the cart does not change the page to take me to the cart. But if I press right click and open in a new window it opens normally. Why is this happening?

Hi.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end.

Then we’ll help you to get rid of it as soon as possible !!

Thank you!

Hello, how can i add filter by property in product category page?

Hi.,

Please navigate to Appearance -> Widgets -> Categories

Refer: https://prnt.sc/ncpYBMWhDqX8

Thanks!!

Hi there

I wish to add a Slider to the shop page http://spa-licious-iva-co-uk.stackstaging.com/shop/ like I have done for a couple of other pages – how is this done?

Hi Whdsolutions.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and assist you with a better solution.

Thanks!!

Sent… Thank you :-)

Hi.,

Kindly navigate the WP dashboard => Products => click your required product => Product Template where you have to select the woocommerce template.

Please refer:

https://prnt.sc/NI5mtwPKxBcT https://prnt.sc/D45U7eNSkZzH

Thank you!

Hello, how can i buy the images of the demo site?

Hi.,

Most of our demo images came from https://www.shutterstock.com/ or from https://www.bigstockphoto.com/ .

Kindly refer the below links to find the images like in our demo images.

https://www.shutterstock.com/image-photo/cosmetic-pink-frame-flowers-top-view-622559048 https://www.shutterstock.com/search/compact-foundation

Thank you!

How can i find exactly the same photos of the slider

Hi Grpsarras.,

We have downloaded the images from the link shared below and our PSD team made some design changes to that images and used them in our demo theme.

Please refer link: https://www.shutterstock.com/image-photo/portrait-smiling-young-black-woman-copy-720115021

https://www.shutterstock.com/search/compact-foundation

Thank you!

Where are the pre built home, shop page template that is displayed on your demos page. We cannot find them.

When we click the following links we can see the images https://imgbb.com/t2NbTSk and https://ibb.co/NpPb4zF

Hi.,

Thank you for contacting us.

1) Kindly navigate to Appearance => customize => Site Breadcrumb => Colors & Background where you can change it globally or else if you need to change it to individual pages kindly navigate to Pages => select any page => page settings => breadcrumb where you can change.

Please have a look:

https://prnt.sc/NBhC_QRS42pF https://prnt.sc/-j11aEtZGWC0

2) We have fixed the size of the image section.

Please have a look: https://prnt.sc/JtOBFtgFTQLz

Thank you!

Thank you

horolap

horolap Purchased

how can i find the pre built home,shop page template that is displayed on ur page. i cannot find it. also it is saying JetElements For Elementor is outdated can u provide me with the latest version

Hi.,

Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.

More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/

Hi, I’ve installed your theme and WPML but I’ve a problem translating header and footer: the header is all translated except the wishlist that redirect to original language. The footer, on the other hand, remains in the original language even if I translate it from FOOTER section

Hi.,

Thank you for contacting us.

We cannot verify your purchase code since you don’t have a buyer badge for your comment.

Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.

Regards., DesignThemes Support.

Hi support,

Thanks for this awesome theme. I have quick question, is your theme compatible with this WooCommerce Variation Price Display plugin?

Plugin link here: https://wordpress.org/plugins/disable-variable-product-price-range-show-only-lowest-price-in-variable-products/

Regards

Hi.,

WooCommerce will work well with Iva – Beauty however styling would be different. We have not really tested the Variation Price Display For WooCommerce plugin to advise on its compatibility

Thank you, we look forward to helping you!!..

Regards., DesignThemes Support.

Hello, how do I resize the logo?

Hi.,

Please refer : https://recordit.co/QntvKRV60d

Or

Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.

.dt-logo-container a img { max-width: 100px; }

Note: You can change the width value as per you need.

wsigabs

wsigabs Purchased

Hi Team, Is this theme compatible with WordPress 6.0 and latest WooCommerce version 6.5.3.? Also is this compatible with WPML latest version?

Hi Wsigabs.,

Thanks for contacting us and being interested in our theme.

Yes, our theme is compatible with WordPress 6.0, WooCommerce and WPML.

Thanks!!

Slider Revolution, i can’t activate this plugin

Hi.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

okay, i just sent Thanks

Hi.,

We did not receive your request., We would be happy to help out here support@wedesignthemes.com

Plugins are included in our theme package, there is no need for you to purchase them. However, if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.

More info can be read here: http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/

Hello, When I update to the newest elementor (the big one) it breaks the site. Any suggestions?

I’ve also updated the theme and plugins to latest

Hi.,

We replied to your mail

Ok thanks! No luck on our side, we just sent over the details.

Hi Scott1173.,

We reply back to your email. Kindly have a look.

[Note]:

Your support period has ended. Kindly renew the support period again if you need further support from us, more about support extension can be read here.

https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Please follow the instructions in the below knowledge base link for extending the theme support.

Please refer: https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/

Thanks!!

Regards., DesignThemes Support.

The demo site seems really slow – I hope this changes when we purchase the theme?

Hi.,

Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.

Live site : https://dtiva.wpengine.com/

You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.

Hello regarding the JetPlugins, none of the plugins update also appears that the plugins are no longer compatible with the new version of Elementor. Is this because it needs a licence key to update?

Thank you.

Hi Anthony.,

Kindly mail your domain URL, WordPress, and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and resolve the issue as soon as possible.

Thanks!!

Moving forward to help you!!

Regards., DesignThemes Support.

Will do, thank you

Hi there, I am trying to register for theme support but I am not getting a confirmation link. I tried 2 e-mail accounts already.

Please advise. Thank you!

Hi KarienLelanie.,

1) We have sent the forum login details to your email id l…e@k…ing.co.za. Please have a look.

2) Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy a license.

Regards., DesignThemes Support.

I did not receive the login details. I did receive the automated e-mail to check reply to message.

I have tried again to register because time is wasted. I have use gmail, personal e-mail and other e-mail addresses to register but I get no confirmation to login.

This is really frustrated. So I am asking that you help me with this issue.

Elementor is suddenly hanging. I have installed the demo content. I have checked online for a sollutions to fix the problem and tried all that.

Please advise. Thank you.

Hi.,

1) Please check your mail : https://prnt.sc/4eWWbOzV1sv8

Note : If you do not receive the confirmation message within a few minutes of signing up, please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.

2) Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

Please send your request to us directly at this email support@wedesignthemes.com

Hello am having issues on do i edit the shop product and replace to my own images as each time i edit with Elementor but its still can seem replaceable.

Hi.,

Please help us have a better understanding of it by getting back with any screenshot like references and also issues and along with your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes

So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

willmak

willmak Purchased

Hello, i sent you an email.

I previously asked: Please, I want to change the login icon URL on the header to my account page.

The solution that you recommended is not working, my site gets a critical error .

Please log into my site and fix and send me the screenshot.

Hi Willmak.,

Your query has been fixed and updated in the live. Kindly, have a look added screenshot for your reference, https://prnt.sc/1yj8EgLmvZvF

If the user doesn’t log in and click the user icon it will be redirected to WooCommerce login page.

Let us know if you have any queries or issues. We are happy to help you!

Your valuable rating is important to us. It will make us happier and more energetic to help and support valuable clients like you.

Kindly, rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Thanks!!

Regards., DesignThemes Support.

willmak

willmak Purchased

In the future when i update the theme, i might have the same issue again, please provide instructions with screenshots on how to solve this. you can send it via email as well.

Thank you

Hi Willmak.,

Added screenshot for the solution that we have done in the backend. Kindly, have a look https://prnt.sc/3t0rNRlkFEER

In the future, you can edit on your own.

Let us know if you have any further queries or issues.

We are happy to help you!

Thanks!!

Regards., DesignThemes Support.

willmak

willmak Purchased

Hello, How do i reduce the size of contact form? boxes are too big and too large see here.https://prnt.sc/5Lqny00X45Kj i want the to look like green box sizes.

thanks

Hi Willmak.,

Kindly, add below CSS code to the additional CSS page. For that navigate Appearance > Customize > Additional CSS copy paste the below CSS code and publish the site. Screenshot for reference, https://prnt.sc/Dnr8fBXBh2eN and https://prnt.sc/t_rQLb9vukxn

CSS Code:

input.wpcf7-form-control { height: 0px;}

Let us know if you have any queries or issues, we are happy to help you!

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Thanks!!

willmak

willmak Purchased

The spacing/margin between boxes are too big as well. i want to move boxes closer. how do i fix that? Thank you

Hi Willmak.,

Kindly, add below CSS code to the additional CSS page. For that navigate Appearance > Customize > Additional CSS copy paste the below CSS code and publish the site. You can increase or decrease the margin as per your needs.

.dt-contact-form-default .wpcf7-form-control-wrap { margin-bottom: 10px; }

Regards., DesignThemes Support.

Hello, i have sent you an email, please check my request and assist. Thank you

Hi Willmak,

We reply back to your email. Kindly, check it.

Thanks!!

Please Log into my site again to help. i deactivated the plugin that was hiding my url.

Thank you

Hi Willmak.,

We resolved your queries. Please, find the below listed details.

1) For your first query, to reduce the gap between the product image and product name we added some CSS code in Additional CSS navigate to Appearance > Additional CSS.

In the future, you want to edit you can edit added screenshot for your reference.

Screenshot: https://prnt.sc/26olm2h

2) For product name size and font capitalization we updated the CSS. Kindly check the below screenshot.

Screenshot: https://prnt.sc/26ologb

3) For your image duplicate vertically, the template image size is 750×1000 please refer to the below added screenshot. For the first image (screenshot: 1), it has the exact image size but the second image (screenshot: 2) doesn’t have proper width and height so kindly, check and change the resolution for the images.

Screenshot 1: https://prnt.sc/26olqop, Screenshot 2: https://prnt.sc/26olryy

4) To edit the product description, we have two different options to edit the product description. Kindly, find the below details,

(i) We can edit the description on the product page itself. Refer to screenshot for more clarity https://prnt.sc/26olymz. Add your own custom product description https://prnt.sc/26om0c4.

(ii) We can edit the default product content to our customized product content in the Elementor Template menu. Refer to screenshot for reference https://prnt.sc/26om20l, using Elementor editor you can update your product content https://prnt.sc/26om2pd.

5) To show product image, you need to add product for that particular category. Refer to screenshot, https://prnt.sc/26om7gh and https://prnt.sc/26om8vv.

Kindly, check all the above resolved issues and let us know if you have any queries.

We are happy to help you,.!

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Thanks!!

Regards., DesignThemes Support.

by
by
by
by
by
by