32 comments found.
Dear i already bought this HTML Theme before realizing it is not compatible with Wordpress. How do i get my money refunded so i can purchase the main theme? iI Feel so terrible already! Is there a way to issue a refund?
Hello,
Thank you for contacting us!
You may use the following link to submit a refund request: https://themeforest.net/refund_requests/new. The manager in charge will get back to you.
Regards.
Hello, How can i make the mobile header sticky. It is currently not fixed for mobile devices.
Hello,
Thank you for contacting us!
To make the mobile header sticky, minor css changes are required. Our Support Team will be happy to help you with it. Just submit a support ticket at https://themerex.net/support/ right after the purchase.
Regards.
Will you be updating the HTML5 version to be more inline with the WordPress version? ie Advanced Inner Pages?
Hello,
Thank you for contacting us!
Unfortunately, we do not update the html version to match a new release of the theme.
Regards.
Hello, Could you tell me what the differences are between the Jacqueline theme ($ 75) and the Jacqueline template ($ 25) ?
Hello,
Thank you for your interest in our theme!
Jacqueline | Spa & Massage Salon Site Template for $25 is an HTML version of the Jacqueline design. It has the HTML and CSS files and should be edited offline in HTML editor.
Jacqueline | Spa & Massage Salon Beauty WordPress Theme for $75 is a theme for Wordpress content management system. After its installation to Wordpress it can be edited online in user-friendly admin panel.
Best Regards,HELLO, I LIKE A LOT OF THE THEME BUT I MADE SOME CHECKS AND I BELIEVE THAT 3 COLUMNS FAILURE IN THE PORTFOLIO, THE LETTERS ARE VERY BIG AND SOON JUMP OUT AT YOUR SIZE. THE MOBILE MENU IS SEEN FOR A FULL INSTANT TIMES BEFORE BECOMING RESPONSIVE AND ACCORDING TO WHAT BROWSER WITH GOOGLE (FOR EXAMPLE) THE DESIGN OF THE GENERAL WEB SITE IS “SMALL” AND CONCENTRATED IN THE MIDDLE .. THESE ERRORS CONTINUE IN THE FILE OF PURCHASE?
Hello,
Thank you for your interest in our theme!
You will receive the same files/layout as can be seen on our live demo. Please note that theme package doesn’t include images (image placeholders are used instead in the theme download).
We have checked our live demo on mobile and didn’t find any issues with responsive menu.
You can change the font size via css files if necessary. You can also change body width if you want to the content to be wider.
Regards.
the mobile menu until it is made sandwich passes a few microseconds showing everything
In web view, in 28-inch wide screen the elements remain in the middle as smaller everything, perhaps we would have to add the css styles for wide-screen monitors … but I do not think it is the problem because I have tried to open the theme of Internet demo operates and looks good, however, in Google Chrome it looks lq smaller overall view ..
Thanks
There may be a slight delay in switching to mobile menu for the script to load fully.
Yes, you may need to change the width for larger devices if you want the content to be wider.
Regards.
the menu is very light but I would like to know if it can be removed? and if you can add the css for responsive view on large screens or at least compatibility with the most used browser in Spain google crome, in the internet explorer browser does not happen either. could it be changed? I would not know ..
It’s a HTML theme – any section or bock can be easily removed in the HTML code of the page.
Here is the list of compatible Browsers IE11, Firefox, Safari, Opera, Chrome, Edge.
Could you please specify what is the issue in IE or Chrome browsers?
If there is a need, our customization studio can create additional styles for you. You may submit a ticket at https://themerex.ticksy.com/ – choose “_Request a paid customization” category to get a quote.
Regards.
It is clear that modifying the css will be easy from what is done, but I have inspected the code in the browser and I do not know why the abrupt change to sandwich menu is due, it should not show even for a few seconds all the pages until sandwich (mobile menu), this is not an exclusive customization that I request, it is a template error, so I think they should solve this error.
The resolution of width is fine no problem, excuse me. I really want to buy this theme but I don’t want to have to be paying to fix common mistakes.
Hello,
Please clear your browser cache and check our live demo again http://jacqueline-html.themerex.net/ (you can also view it in Incognito mode).
Regards.
Thank you very much, I’m sure to buy it now, it’s going perfect!
Great! 
Feel free to submit a ticket at https://themerex.ticksy.com/ in case you get any questions after purchase.
Regards.
really badly encoded really. The body class of each page is different.
Hello,
Could you please be more specific and submit a ticket at https://themerex.ticksy.com/ to get qualified assistance.
Thank you!
Hi, was just wondering if this theme uses bootstrap for screen responsiveness? If not, what is used? Thanks
Hello,
Thank you for your interest in our theme! Bootstrap is not used in the theme, the theme supports 12-column layout of WPBakery Visual Page builder.
Regards
i
Hello,
Is there anything else we can help you with?
Regards
Hi, I’m trying to install the theme but it gives me the “style.css not found error”. I’ve unzipped the first folder called “Jacqueline-HTML_v1.2.1.zip” and then I have uploaded the file I find inside “Jacqueline-HTML.zip” it gives me the error. I hope you can help me!
Hello,
You have purchased Site template, which is HTML-based and it’s not compatible with Wordpress. In order to use the theme with wordpress you should purchase Wordpress theme, this one https://themeforest.net/item/jacqueline-spa-massage-salon-theme/17101639?s_rank=1
Regards
ok thank you
You’re welcome!
Regards
Hello
I wanted to change the order of some “sections” in the home file (home-2.html). When I do this, the “ordered” section doesn’t be displayed anymore. When I delete in the main of this section this code data-sc-full-width=”true” data-sc-full-width-init=”false” (all the codes with data-sc…), it is then displayed but no more in full width as this section was with this code in its original order of your page. How can I change the order of some sections ? Thanks 
Regards
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Ok but where is the Purchase Code because the automatic validation with Envato account doesn’t work? So impossible to post my request Thanks
As we can see you’ve registered successfully in the ticket system. Please submit a ticket at Jacqueline | Spa Massage Salon Site Template category. If you still have any issues with the ticket system, please submit it to Pre-sale category and it will be moved to proper one.
Regards
Hello,
how can I change the color of the line in the menu, the one which is colored when you select the page?
Hello,
Please add these lines with the color value you need to additional css area to change the line color: .scheme_original .menu_main_nav>li.current-menu-parent>a, .scheme_original .menu_main_nav>li.current-menu-ancestor>a { border-color: rgba(249,163,146,0.5); }
Regards
OK, I added the line in the custom-style.css and it’s working, but only for the current menu ancestor… I need to change the color of all the lines, even in the drop-down menu in “features” and “blog”... but the color must appear when you go over with the mouse, not fixed
Why no answer? I’m very disappointed with this template because it is not completely customizable as you claim
Usually it takes 12-16 hours to provide with the reply.
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. This will be faster and more effective. Also please add website link and admin details. Thank you!
Regards
Hello i m trying to send email via use that sendmail.php .but seems doesnt work . do i have to put password or something ? i have already changed the email to mine tho thanks
Hello,
There should be no issues with contact form, the only setting is to change e-mail address.
Please contact your hosting provider to check if additional configuration required for making contact form working.
If you still have problems, please provide the link to your website and FTP details at https://themerex.ticksy.com/
Regards.
it shows “Transmit failed! Error send message!”
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hello .. I hope you have professional sales at this site .. Follow me TOO 
Hello,
Thank you! You too have great sales!
I’m developing using home 2, under the hero image there is a call out section for book massage, contact us and our specialist. How do i replace those three images? css is calling up class=”sc_column_item_inner cu_block_7” but i’m not seeing how to change in the css? Thanks.
Dear Chinomiralda,
Thank you for purchasing the theme!
The images are located in css/custom.css file: http://prntscr.com/jbvxjf Please replace the images in images folder and then change their titles in custom.css files.Best Regards,
Have a nice day!
How does the booking feature work?
Dear Customer,
Thank you for your interest in our theme!
Since this is the HTML theme version, the Booking feature is just the design, it is not functional. If you need the working Booking functionality on your site, please consider purchasing the Wordpress Jacqueline theme version which is available from this link https://themeforest.net/item/jacqueline-spa-massage-salon-theme/17101639?s_rank=19
Best Regards,
Good day great site. I would like to change the cursive font to Mrs. Saint Delafield, I changed on the page google source link on page and in the shortcodes.css however the correct font is not showing up. Can tell me how to change the font style. Kind regards
Dear Bpearlz,
Thank you for purchasing the theme!
Please replace this piece of code in css/shortcodes.css file:
.sc_item_subtitle { font-family: ‘Mr De Haviland’, cursive; }
with: .sc_item_subtitle { font-family: ‘Mrs Saint Delafield’, cursive; }
If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ with your site URL and FTP server name, username and password so that we can investigate the issue closer.
Best Regards,
Dear Customers,
In case you have issues accessing our support website https://themerex.ticksy.com/, feel free to contact the support operator directly via email at mooremel30@gmail.com, specifying your purchase code. Please take our apologies for any inconvenience caused.
Best Regards
Dear Customers,
In case you have issues accessing our support website https://themerex.ticksy.com/, feel free to contact the support operator directly via email at mooremel30@gmail.com, specifying your purchase code. Please take our apologies for any inconvenience caused.
Best Regards
Dear our Customers,
If you need installation service of our theme, you can contact our partner Mockingbird website custom studio and order this service. They have special prices for our theme installation and website customization. For more information submit a ticket at this link: https://mockingbird.ticksy.com/
Best regards.
Dear our Customers,
Mockingbird Website Custom studio that provides customization service, has moved to this address http://support.mockingbird-studio.com/ If you need any customization service (like theme installation, that costs $39USD from their side or any website customization service) submit a ticket at this link http://support.mockingbird-studio.com/ or send a letter by using their E-mail: mcbcustomstudio@gmail.com. Also for more information you can contact us by our contact form here: https://themeforest.net/user/themerex
Best regards.
