Excellent customer support! The respond from customer support is very fast and really helps me to troubleshoot some of the problem and customization that I need to make.
Thank you very much ThemeREX!
Author response
Thank you so much for taking the time to leave a review! We are thrilled to hear you are happy with the theme and will keep doing our best to meet and exceed your expectations going further! :)
can't even change an icon without going through dozens of files
Author response
We are much concerned that you faced difficulties with theme customization but we highly recommend using our Support channel as means of getting assistance rather than the review area. Please specify the issues you faced. Screenshots are appreciated. They can be uploaded at https://prnt.sc/. Our Support Team will gladly help you with any difficulties, just submit a support ticket at https://support.themerex.net/submit/. We have not received any support requests from you so far. Hoping for your cooperation!
Design quality and good customer support
Author response
Thank you so much for taking the time to leave a review! :-) We appreciate it a lot! We are so happy to hear you liked the design and we will keep doing our best to meet your expectations going further!
Lovely design, just what I needed for my next project. Had no issue changing colour themes via the style sheets provided. I contacted support twice for some minor tweaks and they were prompt and very helpful. I would definitely purchase from ThemeREX again.
Author response
Thank you so much for taking the time to leave a review! It is highly appreciated! We are happy to hear you liked the theme and will keep doing our best to meet and exceed your support expectations going further! :-)
Very beautiful Theme and great service for the customers.
Author response
Thank you so much for taking the time to leave a review! It is much appreciated and valued! :-) We are so glad to hear you are happy with the theme and the service provided and we will keep doing our best to exceed your expectations going further! Thank you for choosing our theme!
I create a website for my client with 'Jacqeuline" theme integrated with WordPress. Beautiful design!
Author response
Dear Customer,
Thank you so much for taking the time to leave a review! :-) We appreciate it a lot! We are so happy to hear you liked the design and we will keep doing our best to meet your expectations going further!
Very good theme, and Support team is great!!
I recommend it!
Author response
Dear Juan,
Thank you so much for taking the time to leave a review! It is highly appreciated and valued by all our team! :-) We are thrilled to hear you are happy with the theme and the level of support provided and we are looking forward to working with you again in future! :-)
Best Regards,
5 stars with great service, 5 stars with friendly contact, 5 stars with very helpful with any question!
www.michai.de says thank you for everything!
Author response
Dear Michai-thai,
Thanks a lot for taking the time to leave a review! We appreciate it so much! Thank you for choosing our theme and we are looking forward to working with you again in future! :-)
Best Regards,
Great Template Design!!! and fast helpful customer service. They go the extra mile to insure request is handled. I will look for their new templates before selecting for next project.
Author response
Dear Customer,
Thank you so much for taking the time to leave a review! We appreciate it so much and we are happy to hear you liked the theme design and the level of support assistance provided and will keep doing our best to meet you expectations going further! :-)
Excellent technical support. They solved all my problems
Author response
Dear Customer,
Thank you for taking the time to leave a review! It is highly appreciated by all our team! We are thrilled to hear you liked the level of support provided and we will keep doing our best to exceed your expectations in future! Thank you for choosing our theme! :-)
I have brought over 100+ templates and whilst one or two others have had poor coding this template makes them look awesome. it is a classic case of why use 1 line of code to do a job when you can use 30. it is abysmal .... the shame is the template looks fantastic, had i experienced the code I would never have brought ... sorry guys its bad
Author response
Hello,
We are saddened to hear about your negative experience with the theme but the theme documentation is always available online before the purchase http://jacqueline-html.themerex.net/doc/, as well as the code can easily be inspected and checked before the purchase by means of using the 'View page source' option in the browser on the demo. Please feel free to submit the support ticket at https://themerex.ticksy.com/ to get any help with the code or the theme customization, we are always happy to assist!
Best Regards,
Clear code without bug and strong support. I recommend it to others.
Author response
Dear Peter,
We highly appreciate you taking the time to leave a review! :-) Thank you so much for that and we are glad to hear you are happy with the theme and the level of service provided! We are looking forward to working with you again in future! :-)
Best Regards,
Great
Author response
Dear Customer,
Thank you so much for taking the time to rate the theme! We appreciate it so much! :-) Thank you for choosing our theme and we are looking forward to working with you again in future!
Best Regards,
Great work and helpdesk. Thank you!
Author response
Dear Customer,
Thank you so much for taking the time to leave a review! :-) We are glad to hear you are happy with the theme! Thank you for choosing our theme and we are looking forward to working with you again in future! :-)
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