551 comments found.
Hi interested in purchasing this theme but concerned about the Booked vulnerability that was announced. The plugin is no longer supported and not recommended. What is the plan to change the booking software for this theme?
Hello,
We appreciate your interest in our theme! The Booked version 2.4.4 with PHP 8 and vulnerability fixes is already available.
We may provide you with a fixed version in the support ticket after the theme purchase. This will allow our customers to update Booked plugin and continue using it on the site.
We will decide in favour of plugin replacement in case the plugin author does not offer the solution and completely discontinue the plugin.
Thank you for understanding.Hello! We have installed the theme and we configurate the “Spa Salon” Home page.
We have changed the colour scheme, through Theme Options>Colors and through Apperance>customize>colours but nothing was changed. Especially, in header & footer.
Additionaly, we loaded new typography and still nothing was changed.
How can we change the colours and typography without using css?
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed under Apperance>Customize>Colors. Here are examples: https://prnt.sc/AibkGMIA4_NJ ,and https://prnt.sc/CG6gTSpGDEnr , https://prnt.sc/t_DdJMu6JZNT For typography changes, please follow the guide https://jacqueline.themerex.net/doc/#customizer_settings_fonts
Please submit a request at https://themerex.net/support/ and specify what changes you’d like to apply for our technical support team. They will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Best regards.
Hello I have a problem since the last update of your theme the banner of my header with the title disappears on some pages and it disappeared on others. Example of what I would like: https://petitkoala.projet-woosby.com/accompagnement-post-natal/ and example of what I have: https://emiliepetitkoala.re/accompagnement-post-natal/ Can you give me the solution? Sincerely, Julian
Hello Julian,
Thank you for contacting us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
good morning, even if it seems absurd to contact you for this reason but I have to. I haven’t used the template for years, now it tells me that the license is inserted in another site, but I have already disconnected the license “I remember doing it some time ago” now I no longer have those domains, it seems strange to me, now also the support is expired, can you tell me how can i use this template? I repeat it is not inserted in any site. I hope to receive an answer since I should use it. A thousand thanks
Hello,
Thank you for contacting us!
Could you please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body? It doesn’t require support renewal. Our Team will assist you as soon as possible.
Regards.
Hello, thanks for your kind reply, I just wrote to you.
Problem solved, I want to write visible to everyone and thank you for your availability
You’re more than welcome. Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
Hi, I have transferred my website to another server, but the activation code is not working. It’s the same website URL, but I am unable to activate it. How can I deactivate the link and then reactivate it? It says I have already used it, but I never did. It has always been the same domain. Can you help me with that?
Hello,
Thank you for reaching out to us!
The theme license code should be disconnected on the domain before re-installing Wordpress or cleaning the database under Theme Panel > Theme dashboard > General tab –https://jacqueline.themerex.net/doc/#domain_disconnection
We have manually disconnected the license this time. Please activate the theme again.
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hello I want to switch site to Elementor with latest version, but is this case I will need to set up the website again and re-build the content using it. So site https://wellness-therapie.online/ will not work. Is this possible to activate theme on subdomain with the same key or you give a new one for a few weeks for theme.wellness-therapie.online ? Or what variant is possible to rebuilt site on subdomain?
Best Regards Irina
Hello Irina,
Thanks for reaching out to us!
The regular license allows using the theme on WP multisite within one domain – https://jacqueline.themerex.net/doc/#general_information_license As soon as the project is ready for moving to the main domain, just disconnect the license and activate the theme on the domain – https://jacqueline.themerex.net/doc/#domain_disconnection
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hi, I’m trying to translate your theme using loco translate and also to do it manually on the translation files, but i can’t get it done. On the blog, a lot of content is in english and my card and checkout page too. I tried everything and was not able to do anything…
Could you please help urgently ? Please do not send me your documentation as I tried all already. Thanks
Hello,
Thank you for contacting us!
You can translate the theme using the theme language file – https://prnt.sc/DZFeji2InUn0 Some strings are located in ThemeREX Addons plugin. Please generate .po and .mo files according to your language. The file names should look like this: trx_addons-xx_XX.po and trx_addons-xx_XX.mo, where xx_XX is your language code. Here is the video tutorial: https://youtu.be/4e6KUAAdQOE
You may also check this article for detailed instructions – https://themerex.net/wp/how-to-translate-a-wordpress-theme-using-pot-language-file/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Having problems with customers trying to login to website, when they click on login nothing happens?
Hello,
Thanks for reaching out to us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
hallo Themen REX ich muss zu geben ich sehe mir ihre Arbeit genau an und schau auch was andre schreiben ich muss sagen woooow sie haben wirklich sehr gute Arbeit gemacht das muss ich wirklich sagen doch habe ich selber eine frage die ich nicht finden konnte wenn auch die mit ja erwidert wird den werde ich es kaufen …. ich sehe das man Menü 1 bis sagen wir mal 4 machen kann doch jetzt meine frage ist auch möglich das man sagen wir Menü 1 zu Seite eins legen kann das nur Menü 1 auf Seite 1 wäre und auf Menü 2 auch nur auf Seite 2 wehre wenn das möglich ist den liebe ich ihre Arbeit bereits jetzt schon und werde es mir die tage kaufen
Um es nochmal einfacher zu formolieren es ist ja möglich bis zu 4 menüs zu machen ich möchte gerne wissen ob es möglich ist die menüs jeweils einer seite fest zuzuordnen sprich das menü 1 nur auf seite 1 zusehen ist menü 2 nur auf menü 2 zugreift ?
Hello Mufasa,
We appreciate your interest in our theme!
Sure, it’s possible to have 4 different menus on 4 different pages.
Header in theme is implemented via Layouts custom feature: https://jacqueline.themerex.net/doc/#layouts_descriptionSo you may add 4 different menus, add a new header layout or edit the existing header and set each menu to display in these header styles and assign each header to the corresponding page.
Our Team will be happy to assist you and explain in more detail how to implement that.
Thank you.Hello, I have problem after update 1.6 to 2.8 You find it here : https://www.nutrition-et-harmonie.eu The [trx_block] or [trx_columns] ect… are not parsed any more. What can we do ? Thanks, Cristina
Hello Cris,
Thanks for contacting us!
Please follow the guide to update the theme to 2.x properly – http://jacqueline.themerex.net/doc/#update_to_v2
In case you have any difficulties, please submit a ticket with the name of the theme and purchase code to category “Pre-sales Question” at https://themerex.net/support/
Our Team will be happy to assist you.
Regards.I have a conflict with Elementor Pro when trying to edit posts and pages of your template. Elementor means, i shall deactivate ThemeRex Utitilities plugin. But i am afraid of losing functionality and design and that i need to resetup the website.
Do you know the issue with Elementor Pro and what is your advice to solve it?
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Do you have html version?
Hello,
We appreciate your interest in our themes!
Yes, please check this link: https://themeforest.net/item/jacqueline-spa-massage-salon-site-template/19330375 Warm regardsHello, I like your theme and I am planning to buy it. Specially, I need Appointment booking with complete payment process. I checked demo but it ask to login and not able to check upto payment process. Can you please confirm are you providing fully payment process for booking? Or just send email for booking? If possible please provide any demo link with fully payment process. Thanks
Hello,
Thank you for your interest in our theme!
Sure. The template fully supports Booked Appointment plugin https://jacqueline.themerex.net/booked-small-calendar/ and https://jacqueline.themerex.net/booked-large-calendar/ To add payment capabilities to the Booked plugin you need to use ‘Payments with WooCommerce’ addon that is included in the package. Here is the video tutorial on how to enable online payments – https://www.youtube.com/watch?v=fvdihNrNAC8
As for the Bookly plugin https://jacqueline.themerex.net/bookly-appointment-booking/ , online payments are not available in the free version of the plugin. You can purchase the Bookly Pro add-on and then set it up.
Regards.
hello, why can’t I update the theme “Jet black” I get the message “Jet Black You have version 1.0 installed. Update to 1.1.”. I have a current theme and wordpress, in themeRex updater is my purchase key. please help
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Question – is it possible to download an earlier version of the theme? Realized I’m on 1.5, wanted to get 1.6.5 before the Elementor update for now, is that possible?
Hello,
Thank you for contacting us!
Sure. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal. Our Team will be glad to help you.
Regards.
Hello, super theme my question: Is it possible that the customer ratings are displayed in such a way that the latest customer rating can be seen directly on the page and you don’t have to scroll to the end. So the last rating is displayed first? and that the number of reviews appears at the top next to the product? Thanks for helping
Hello,
Thank you for choosing our theme!
You can choose Newer under WP Admin > Settings > Discussion, and all the last ratings/reviews and post comments will be on top – https://prnt.sc/I6Ls3R7eYeSn
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, I installed the theme with WPBakery Page Builder a few years ago. Is it possible to replace Bakery with Elementor on a working site?
Hello,
Thanks for reaching out to us!
Absolutely! To switch to Elementor, you need to set up the website again and re-build the content using it. Please follow the guide to update the theme to 2.x properly – http://jacqueline.themerex.net/doc/#update_to_v2
In case you have any concerns, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/ Our Team will be happy to help you update your site.
Regards.
Is the booked plugin included in the theme or is it just compatible with it? Thank you
Hello,
We appreciate your interest in our theme!
Absolutely! The package includes 2 booking plugins – Booked and Bookly (free version only for the Default skin). Please review Booked https://jacqueline.themerex.net/booked-large-calendar/ and Bookly https://jacqueline.themerex.net/bookly-appointment-booking
Regards.
Hi, I use this theme for years and I really love it, but now I am struggling with Elementor. When I want to edit a page or whatever and I press Elementor, It’s always says the preview cannot be loaded. What can I do? Thank you!
Hello,
Thank you for contacting us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello. I am planning to purchase this theme. I would like to know if I can import all the demos or only one demo can be imported at once? Can I mix elements of multiple demos?
Hello,
Thank you for choosing our theme!
Sure. Jacqueline includes a simple One-click demo data installation, which allows your site to look exactly as on the theme demo. Here is the guide https://jacqueline.themerex.net/doc/#installation_demo_content
The theme contains Elementor, the most user-friendly page builder. You can easily combine all the blocks and elements of the template pages and customize your theme to a great extent and make it truly your own. Once you purchase a theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team