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When will you update the theme with the latest version of WP Bakery? Thank you.
Hi, I will release a new theme update in a couple of hours.
The update is now available for download.
Thank you so much! You’re the best!
I am glad that I could help!
I just extended my support and am trying to submit a ticket but it still says my purchase code has expired.
Please check if you have a new purchase code with the new support renewal.
Hello, Firefox, does not appear properly on our website, but the gallery on your demo pages does not fill properly. What could be the cause of the error? Test: Firefox 111.0.1 MacOS 13.2.1 I can’t send a mistake because I just maintain the page I didn’t buy the topic, but I don’t think anyone works properly gallery, under the Firefox.
Hi, first of all, please make sure you have the latest version of the theme. If still not working, I will take a look on your setup, please open a support ticket here: https://smartwpress.ticksy.com/submit/#100011684
This theme does not support PHP 8.1. I’ve upgraded to the latest version of the theme and then tried to switch from PHP 7.4 to PHP 8.1 and my whole site breaks with a critical failure message and won’t load anymore. Rolling back to PHP 7.4 fixes this, but this is the only theme I use that isn’t working on PHP 8+
Hi, The theme supports PHP 8.1, we are running this version on our development environment. Please make sure that before update, you update WordPress core and all the other plugins you are using. Also, please make sure that the errors are not coming from one of your active plugins. Let me know about the result!
Anyway, please send me an email with details using the contact form on my profile, I will help you with this.
I see this has not been updated in over 5 months. there have been wordpress updates since that time. Is this being supported and updated anylonger? Only want to purchase something being updated regularly
Yes, the theme is still supported. If you have any issue with it, you can always use our dedicated ticketing system.
One last question. The site I just took over is using an outdated version, ver. 4.8. Will there be any issues in pages getting messed up purchasing and upgrading to the newest version. Thank you
Feel free to update to the latest version, your content should be safe.
HI There I bought the Jam session theme in 2016. I cannot find the purchase code, only my proof of payment receipt and transaction number. How can I submit a ticket without a purchase code? Where can I find it?
Hi, you need to use the same Envato account that you used to purchase the theme. As I see, you did not have any purchase with this account. Please send an email to envato support, they should be able to help you more regarding your account.
I bought JamSession them in 2014., and I wondering, is it possible to update theme to build a fresh new web site with Slider theme or I must to buy theme again? Thx
You can clone any of the existing demos. If you only want to replace the home page, you can also build it using WPBakery widgets.
Thx but one more quesion please, can I use the same licence key (2014.) to deploy on virtual domain before I put it online?
Yes, you can use it.
Hi, I was wondering when this theme will be updated so the latest version of WPBakery is being used for this theme? Also, is it possible to create accordion style dropdowns for adding lyrics to the individual album pages? Thank you!
Hi, we will prepare a new update in about one week from now. Regarding to accordion dropdowns, you can use any standard WPBakery element to customize the content of your albums.
Hi! How are you?
I’ve got a simple question.
I was wondering if I can creat an pop-up text from the play-icon from the home on my website. I was trying to do it by codding the site but I’m not as good as I thought and I couldn’t. I want to add a text that explains that you have to click the play button, by “play me” because most of the people don’t realize that and they’re not watching my reel. Can you help me?
This is my website: https://camm-productions.com
Hi, you can use Slider Revolution to build a more customized slider. I am not sure if it allows you to add a popup text, but you can add a custom text under the play button. No need to add custom code for that.
Is it possible to get latest version of WP Bakery? We don’t see it in the Downloads section here. Thank you.
Hi, we’ll prepare a new theme update with the updated versions for the two premium plugins. After updating the theme, you will be able to update the premium plugins from Appearance – Install JamSession Plugins.
I try updating the theme on our site, but don’t find update button, option under the updates link and the theme options too.
Please help how to update 4.9.4 to 4.9.6.
I downloaded the latest version of theme from ThemeForest.
Hi, you can update the theme directly from your Dashboard, using Envato Market plugin, or via FTP, following the steps below:
Download again the theme (installer package) from ThemeForest.
Unzip the theme installer .zip file and you’ll obtain jamsession theme folder.
Connect to your website via FTP and navigate to [wordpress install directory]/wp-content/themes/.
Copy your new jamsession folder over existing folder with the same name, on this location.
Does your theme support the last version of PHP ?
Yes, all our themes are compatible with the latest php version.
hi, how are you. i would like to show my logo on header but no options only text show
Hi, you can change the logo from theme settings (Appearance – JamSession Settings – General Options). Let me know if something is not clear.
Hello team. Thanks for the great job.
Unfortunately, I am not able to import demo content. I get stuck on loading forever and yes, I have already sent an email to firstname.lastname@example.org – Many thanks.
Hi, we will help you, please open a support ticket here: https://smartwpress.ticksy.com/submit/#100011684
Thanks for the support. Any chance we can an HTML version of Jam Session? Thanks
Hi, unfortunately, the package is only available as a WordPress theme.
Hi is there a reason why the footer is not visible although I configured some text for it via the options? I see in a recent update changelog you say hide footer in main slider, is that the reason? I’d like the footer to be always visible, with or without the forthcoming events tab, and also if possible to add a link to it. How can I do that? Thanks!
Hi, I need to take a look on your settings, can you please open a support ticket on our system here? https://smartwpress.ticksy.com/submit/#100011684
problem is I typed here as your ticket system says to ask here if support is expired (and I bought your theme two years ago). I tried sending ticket with my purchase code but it doesn’t allow me as support is expired. I understand if you can’t help, no problem. I don’t agree with TF policy of support, so I’m not going to re-pay, but I understand your point of view I’ll try figuring out something myself making a child theme and modifying some stuff.
As a further update, some custom CSS was blocking it, so removing that solved part of the problem. Now it shows on all pages but not on homepage, where I have the ‘fullscreeen’ slider, but would be good to be able to show as well the footer.
Hi, can you please send the URL to your website? I will take a look on your front page.
Thanks for your prompt response. As I see, you don’t have a footer widgets area defined, so I assume that you are talking about the copyright bar, is that correct?
Correct, the copyright bar that I see in “About” page for example, would be nice to see it as well in the homepage (or any page really).
Indeed, for this page template the copyright bar is hidden, because of the functionality that automatically pulls the next events under the slider. This kind of page is meant to be full screen and the presence of the copyright area will activate the scrollbar. But you can achieve a similar layout for your home page using Slider Revolution in combination with WPBakery and the empty page template that we’ve created to be used with WPBakery. Simply create a new page based on this template, add the Slider Revolution object to it and save it. The copyright bar will be shown automatically. Please check that and let me know how it works.
I can create the new page with empty template, but after that without more specific instructions is quite hard to understand how to do what you say without having to re-do most of the homepage (what do you mean by “slider revolution object”? If I add silder revolution it’s an empty slide, and the slide I have contains only the background image and the video link how do I configure as well the top menu and the socials on bottom?). And Rev Slider keeps asking for registration (that I’m ignoring for now). If you have specific links into your docs explaining all the steps I should take then I’ll happily attempt that. Otherwise without instructions for me would be easier to create a child theme and modify the functions.php and some CSS so it does what I need.
Hi, first you need to create your slider inside Slider Revolution plugin. The existing slider is created with the built in theme functionality. You need to make a clone using Slider Revolution. Then edit the new page that you’ve created in WPBakery back end editor. Add a slider revolution object and select the slider that you created before. Save the page and that should be all. Let me know if something isnot clear.
Regarding the license message you get from Slider Revolution: Since you are an indirect purchaser of the premium plugin, you cannot receive and license key for the plugin itself. These are the rules on Envato, it is not something that we can change.
But you have the full rights to use the premium plugins included in the theme package (we’ve already paid extended plugins licenses to be able to distribute them for free to our customers) and you can update the premium plugins with the theme. Each new theme version comes with an upgraded version of WPBakery and Slider Revolution.
I’m afraid but still no luck, as I said before would be great to have an updated documentation with details about these topics. I create a new page, but there are more than a dozens of templates within Jamsession: what’s the exact name of the template you say I should use? After that, you say I should “clone” the slide in Revolution Slider, but there’s nothing to clone inside Slider Revolution. The slide used in homepage is under “Slides” on the left general menu of WP outside of Slider Revolution, if I open Slider Revolution there are no slides. So could you be more precise please about the steps to do?
Hi, can you please send me a message using the contact form on my profile? I will help you.
We have the same problem as 2 people in discussion (gramhy and JohnIvey)
The general list pages do not load the posts If I resize the browser window the content appears instantly and or after two refreshes.
You can check on our news page and video page
If you can’t reproduce it just click the logo to go to Home and click “News” from menu or video….
I have disabled and enabled all plugins, the issue persists, no error in console.
This happened after the last update
Could it need something like?
Because when the window resizes it loads?
I have checked both URLs (videos2 and music-news..) and the items are loaded fine on my tests (Chrome browser, Windows OS). The existing functionality paints the layout after each window resize, but this also happens on page load. I really need to reproduce this to be able to fix it.
I have a problem with my JamSession theme. The menu does not work properly and is not displayed properly. I have the latest version and the latest WordPress version. Please help me.
The problem is solved… there was a problem with the cache.
Thanks for notice. Please let me know if you notice any other issue.
Sadly we have the same experience as JohnIvey. The general list pages (like the webshop) in your template does not display the content on Firefox, Chrome or Edge, but displays on OSX Safari. If I resize the browser window the content appears instantly.
I tried to turn off all plugins, but made no difference. Please debug this error.
Hi, unfortunately we cannot reproduce the error on our development website or on any of the demos. Can you please send us the URL to your website? Also, if you want us to take a look on your setup, please open a ticket here: https://smartwpress.ticksy.com/submit/#100011684
Dear Author, our website: https://djabe.hu/en/ Please check it. Thank you! Zoltan
Hi Zoltan! I have checked your website in Chrome browser, the Shop page seems to load slower than normal, but this might be caused by the big number of products that are displayed. The product category pages or discography loaded normal in my test. Did you notice the same behavior? Also, if you decrease the number of products shown on Shop page and enable pagination, do you notice the same behavior?
Dear Author, in Chrome browser the loading little bit slowly, but it’s not the problem. The loading don’t working in Firefox and Edge. Please check it too. Thank you for your help! Zoltan
Hi, I have tested in Firefox, both Discography and Shop pages loaded fine and they seem to load faster in Firefox compared to Chrome browser.
Dear Author, thank you for your testing. We upload video with the problem, maybe help for you, please watch: https://djabe.hu/wp-content/uploads/2021/01/djabe_website_firefox.mp4 Thank you! Zoltan
Hi Zoltan, I need more details about your configuration because I need to be able to reproduce the problem to be able to find a fix for it. What version if Chrome/Firefox are you using, what operating system?
Dear Author, my config is OSX 10.13.6, Firefox 85.0 (up to date), Chrome 88.0.4324.96 (up to date), other config in office: WIN10 HOME 2020×64 (up to date), Edge 88.0 (up to date), Firefox 85.0 (up to date). Thank you! Regards, Zoltan
Hi Zoltan, at this moment it si really difficult for me to check the problem since I cannot reproduce it. I will put this on my TODO list for the next update for further investigations.
Dear Author Please update the WPBakery to 6.5 my site is crashing since the last update. This plugin came bundled in the theme and can only be updated by the author. Symptom: Video page and others load up only the background and none of the elements. Just started doing this with latest WP update. Please help
Hi, I will prepare a new theme update that will include the upgraded version of WPBakery. Regarding the issues you mentioned, I am quite sure that they are not related to WPBakery. Please check your setup and make sure that you don’t have one plugin installed that is causing the problems. If you want us to take a look on your setup, please open a ticket on our support system: https://smartwpress.ticksy.com/submit/#100011684
Hi! Comments on the site are no longer displayed, but they are visible in the admin panel. What could it be?
Hi, please check the Discussion meta box on the page edit screen. Just make sure that comments are enabled. Let me know about the result.
Yes, comments are enabled and allowed and are displayed in the comments Metabox in the admin panel, but they are not displayed on the page itself. Only their number is displayed. Here is a link for an example https://e-izmestyev.ru/?p=4539
What is the theme version that you have? Can you please open a support ticket here: https://smartwpress.ticksy.com/submit/#100011684 and send me credentials for your website? I will take a look on your setup.
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