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The slider in the mobile version does not run autoplay, how to solve that problem?
Hi, you’ve posted the same question four times. Can you please send to URL by mail to firstname.lastname@example.org? Thanks
Also, if possible, please delete the other identical comments. Thanks
Can you please send to URL by mail to email@example.com? Thanks
I installed the WPML plugin and it does not work well. All languages are displayed in all CPTs. That’s wrong
Hi, can you please send a mail with details? JamSession theme is translation ready, but it was not tested with WPML plugin. Please send a short mail and I will try to help you. Thanks
Hi, I did not get any email from you, did you make it work in this time? Please let me know.
How can I hide an album from the web view?
Yes, you can change the album status from published to a different state (pending review or draft).
I got this error when i am trying to import a demo
“JamSession Importer returned with the following error: 503 (Service Unavailable).”
How can i fix?
Most probably, there was a problem with the demo server. Please try again later, and if still not working, drop me a short mail, I will take a deeper look on it.
I am trying to add a new discography page but instead of all my albums displaying in rows underneath each other, the template displays just 1 row and gives a “next” button to see another page of albums.
How do I get all my albums to display underneath each other?
Hi, please check the number of posts per page on your Settings – Reading. Also, please drop me a short mail with this issue.
Hi, I have been looking at your theme demo and wondering if it’s possible to add a sidebar to normal pages ?, My client likes the theme but will need a sidebar for social media links etc. Thanks.
Hi and thank you for being interested in JamSession theme. In JamSession you have the option to have both – page with sidebar (default) and full width page template. If you need more details, please let me know – feel free to mail me to firstname.lastname@example.org.
Hi, I have been looking at the Documentation for the theme but I can only see an option for a sidebar on the contact page. My client would like sidebars on a bio page and on the Events / Gigs page amoung others. Is this possible and if so can it be done when creating a page, e.g. Selecting a sidebar as an option in the page settings. I can probably do this with some coding but it would be easier if I could do it from the admin. Thanks.
Hi, for the contact page, there are two templates, with and without sidebar. Also, the default template for page has a sidebar. But you can also use the full width page template. Unfortunately, the template for event custom post types does not offer a sidebar, it is only available as a full width layout.
After the update to 4.7.7 the minimal menu is invisible. Please help. Thanks!
To avoid a missing menu i switched to the “normal menu”. At least a desktop user would see the menu. How to change when to switch to the mobile menu, so that the menu won’t appear behind the logo (i’m using a wider one than in the demo)?
By the way the mobile menu isn’t visible at all.
Hi, please make sure that you clear the cache on your browser after the update. The latest theme update comes with some improvements related to mobile menu and sticky menu functionality. Feel free to mail to email@example.com if you need help.
Hello! I liked the theme very much but I have one question before purchasing. Is it possible to put a news section on the home page? It’s important to me to have a news section or a blog posts section.
Hi and thank you for being interested in JamSession theme. The answer is yes, you can add a news section to the home page, using the custom visual composer element in JamSession category. If you have other questions, feel free to use the dedicated support email – firstname.lastname@example.org
Great! Thank you!
No problem . Feel free to mail me if you need help.
Hi, for some reason when I turn on the maintenance mode and select the maintenance page it takes me back to this link http://smartwpress.com/jamsession/comming-back-soon/
I have selected the maintenance dropdown on the page settings as well.
Hi, I think your permalink needs to be refreshed. Can you please send me credentials by mail, I will take a closer look on this. Please use the support email. Thanks.
Hi! Nice to meet you. I need to know 2 things. 1. Where i can edit the contact form labels for each input field in the contact form (i need to translate to spanish). 2. Why text editor dont work on the backend to edit color , kind or other stuff over a module with text? Thnks!
Hi, related to 1: You just need to translate the theme into your language. Related to 2: Can you please drop a short mail with more details?
I already have locotranslate with the .po and .mo files , but theme still is in english. Can you tell me please how to translate it? Also, i need to edit the fields in the contact form where is that form? Thnks!!
,,. about the text editor in visual composer, please check the link im sending here with the video so you can see perfecty where is the problem. thnks again! https://www.dropbox.com/s/b7fa2c7cai0h146/problem.mov?dl=0
Hi, related to the translation, I assume that you’ve placed the files in the correct location and set the language for your WordPress. Also, you correctly named the files before placing them to the web server. Please send me all these details by email to email@example.com. Related to the text editor, I will make a short test on my side.
Hi, I’ve just checked the email, I don’t find any email received from you. Can you please send a mail?
yes, mail sended from firstname.lastname@example.org
Thanks, you have my reply to your email
Today’s theme update broke my site!
Hi, please send details on support email, I will help you. The update is tested before being released, I don’t think the update caused this. Anyway, please send me a mail, I will help you.
Hi -pre sale question. On discograpgy page – when you hover over the thumbnails it shows some headphone. But when you click it takes you to the indiviual page – can it play the demo from the discography page instead?
Hi and thank you for being interested in JamSession theme. At this moment, you can only play the songs from one album by entering the album page. There is no setting that allows you to play the music directly from the Discography template. Please let me know if something is not clear of you have more questions.
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