The Customer support team is very very bad , It is very slow. The typical respond time is 48hours.
However, when I updated the theme from 5.4.7 to 5.4.8, it corrupted the homepage/tielab builder.
Even the new pages developed with the tielab builder do not work
I opened the ticket and now I have to wait for an undefine time. I have submitted the site to AdSense, and it will be rejected if the homepage is not working.
With such huge number of purchases, I consider this support very pathetic. I would expect a live support.
Because, the theme is activated for single domain, you can not even test on a subdomain.
Support team response very slowly.
I sent them since last Saturday and still no response.
They said they will reply within 24 hrs. is not true.
I sent them around 8 emails and still no reply untile now. So upset.