Discussion on Jardi | Winery, Online Delivery Vineyard & Wine Shop WordPress Theme

Discussion on Jardi | Winery, Online Delivery Vineyard & Wine Shop WordPress Theme

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83 comments found.

Hello, I use the sidebar on a page using widget Category. The sidebar proposes all the existing categories. But i use a shortcode for blog trx_blogger with filter on a specific category (“cat” parameter). How to have only this category on the sidebar and not all the existing categories ?

Hello,

Thank you for getting in touch with us!

Our support assistance is provided via support tickets only. Could you please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.

Regards.



Support Portfolio Website

Hi! Is it possible to customize the Top panel image? I would like to use a different top panel image for each page, not use the same one for all the pages. thanks

Hello,

Thank you for reaching out to us!

Adding a different top panel image for each page requires additional stylesheets. For more details, please submit a request to “Get a free quote” category at https://themerex.net/support/.

Regards



Support Portfolio Website

Hello there, I have tried to update the theme to version 1.8.2 via Themerex Updater, but it crashed the whole site. Blank page, nothing works anymore. I had to downgrade back to 1.8.1 and everything is ok. What is the problem? I want to keep everything up-to-date and not to roll back to older versions… please help!

Hello,

Thanks for reaching out to us!

To investigate your issue additional information is required. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.

Regards.



Support Portfolio Website

Hello… any new theme update??? Thanks

Hello,

Thank you for contacting us!

Please note that the template is fully maintained by Our Team and includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://jardiwinery.ancorathemes.com/doc/#theme_update

To ensure full compatibility with WP 5.8 we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/

Currently, we are planning a new theme version. It will be released in a while. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.

Regards.



Support Portfolio Website

​Hello! I realized themerex utilities are kind of broken on my website. Accordeons, woocommerc items, etc, nothing works. I realized that was the conflictive plugin because I have made some tests desactivating and reactivating other plugins. There’s an update to fix it soon? You can check here https://argentinawineshipping.com

Regards

Hello,

Thank you for contacting us!

Please ensure that Themerex utilities and all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow the guide: http://jardiwinery.ancorathemes.com/doc/#theme_update

In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.

Regards.



Support Portfolio Website

Hello, are you planning a theme update to make it compatible with wordpress 5.8 and woocomerce 5.5.2? Thanks

Hello,

Thank you for contacting us!

The theme is compatible with WordPress 5.8 and the latest version of WooCommerce. To ensure full compatibility with WP 5.8 we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/ and update all bundled plugins using the guide – http://jardiwinery.ancorathemes.com/doc/#theme_update

Currently, we are working on a new theme version. It will be released in a while.

In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.

Regards.



Support Portfolio Website

I bought the JardiWinery theme at the end of 2020 and the WPBakery Page Builder plugin version 6.4.1 that came with it doesn’t work anymore. It is not compatible with wordpress version 5.7.1 and therefore I can no longer edit my site. I consider that your theme version 1.8.1 is not compatible with wordpress version 5.7.1 but I thought that you ensure compatibility with Wordpress updates. Could you update your theme or at least make available the updated plugins that come with that theme. Thanks in advance

Hello,

Thank you for contacting us!

The theme is compatible with WordPress 5.7.1. To avoid any issues, WPBakery, Essential Grid and all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://jardiwinery.ancorathemes.com/doc/#theme_update

Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr

In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.

Regards.



Support Portfolio Website

Hi there, I´m using your theme and I find it lovely. But I have a problem regarding the mobile version, as the cart icon is not visible in the header. How can I solve this problem?

Hello,

Thank you for contacting us!

To unhide the cart in the header additional customization is required. If there is a need, our Customization studio can help you with that. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/

Regards.



Support Portfolio Website

​Hi.

I updated my theme today and a few things went awry. Firstly the cart widget in the header disappeared, secondly the colours i customized reverted to their original colours Please help ASAP

My website is www.kwines.uk

Hello,

Please make sure that you’ve updated ThemeREX Utilities plugin. You can click on “Update” button (if available in a particular theme) or deactivate and delete this plugin. Then follow the prompt to install it again. This will load a new plugin version on the site.

In case fonts or color styles/schemes (accent styles), for some reason (for example after the theme update) fall back to their default settings/values, then you need to regenerate the styles and colors again. All you need to do is just click on “Save” button.

http://jardiwinery.ancorathemes.com/doc/images/color_save_button.png

If you still have any further questions, please submit a ticket at https://themerex.net/support/ – our team we’ll be happy to help.

Thank you in advance.



Support Portfolio Website

Could you advise if you have an update coming for the Jardi Template to resolve a compatibility issue with WordPress 5.5.1 & WP Bakery as for security reasons, we prefer to have WordPress & WP Bakery up to date.

Hello,

New theme update (1.8.1) will be available shortly.

Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team provide you with latest version of the theme.

This doesn’t require support renewal.

Thank you in advance.



Support Portfolio Website

Hello there, finally I could submit a ticket and somebody had a look into the issue. Unfortunately the first thing she told me is, that the issue is something where the developer has to work on and that this is out of support. So I will be charged for getting a “not working” code working??? The issue I refer to is definitely a bug. Why should a link be placed ABOVE a product title? Nobody will find it and click on it…. Please fix that bug.

Hello,

There is no bug in theme. Theme works same as demo. According to Envato Support policy:

Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page.

https://themeforest.net/page/item_support_policy Thank you for understanding.



Support Portfolio Website

I see, then original “features” are also bugs… interesting. I have noticed, that the bug with the non-working link is also part of your live demo. If it is NOT a bug, as you say, then please explain to me, why the link is placed ABOVE the product title. It makes no sense there. An anchor should around an item, that I can click on (title, thumb, text, button…). But your anchor is placed in an empty area. I am trying to understand that, but in my understanding of a working website this really is a bug.

If you are willing to accept feedback and customer requests, than you should tell me and all others here, that YOU understand. And that you are willing to fix that with the next release of your theme. That is my understanding of service and customer support.

Hello,

Our Tech support team has provided the solution to the issue you had free of charge. Please check the support ticket reply at https://support.themerex.net/ticket/20923

Thanks



Support Portfolio Website

Hi there, I started to open a ticket, but your system tells me, that my purchase code is not valid. This is NOT correct. Theme is bought in June 20 and has a valid license.

So I have to request your support here: one thing is not working, I have a row of 5 products on my frontpage, build with the products element of VC Pagebuilder. But I cannot click on title or thumbnail to view details. The anchor is above the product title, where nobody will find it.

How can I change this with CSS? I would like to be both title and thumbnail clickable. They should be linked to the product single page, same as with product catalogue. This seems to be a bug, please help!

Thanks

Hello,

Please try again using other browser. There may be cache/cookies issue.

Our Support team look into that.

Thank you in advance.



Support Portfolio Website

Hello, suddenly WP Bakery Builder is not showing the interface editor and, despite the plugin is active, pages are just showing just the Bakery code. Any renowned issue for this matter? Maybe Jardi is conflicting with WP 5.5.1? Thanks

Hello,

WPBakery Page builder, Ess. Grid and Slider revolution plugins should be updated to latest version for full compatibility with WordPress 5.5.

Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team provide you with latest versions.

This doesn’t require support renewal.

Thank you in advance.



Support Portfolio Website

Thank you Julia, I’ll submit a request right now (all components upgraded but I had to downgrade WP to 5.4.2 to make Builder editor visible again). All the Best

Hello,

Thank you for cooperation.

Please expect our reply shortly.

Best regards



Support Portfolio Website

I bought Jardi | Winery, Online Delivery Vineyard & Wine Shop Theme in version 1.7 and I would like to know if this theme is compatible for woocomerce and how to proceed so that my website becomes an Ecommerce. Thank you

Hello,

Theme is compatible with WooCommerce.

Please make sure that you’ve installed plugins:

and demo data: http://jardiwinery.ancorathemes.com/doc/#plugins_installation

and demo data: http://jardiwinery.ancorathemes.com/doc/#demo_content

After that you’ll be able to edit products and adjust your shop.

If you have any further questions, please submit a ticket at https://themerex.net/support/ – our team we’ll be happy to help.

Thank you in advance.



Support Portfolio Website

BEautiful theme! I am awaiting for the Woocommerce 4 compatible theme-version. Do you know when you will come out? Thank u !!!!

Hello,

Thank you for you interest in our theme!

Theme was updated recently (30.04.2020) and it is already compatible with WooCommerce 4+

Best regards



Support Portfolio Website

Thank u!! Sorry!! I looked at the sidebar themeforest info and says Compatible With WooCommerce 3.8.x, THANK U!!!!

Hello,

You’re welcome!

If you have further questions, please submit a ticket at https://themerex.net/support/ – our Support team will be happy to assist you.

Thank you in advance.



Support Portfolio Website

Hola, how to set products view on shop page like demo on mobile only? Thanks in advance

Hello,

Please provide us with your website URL in support ticket at https://themerex.net/support/ – our Support team check that for you.

Thank you in advance.



Support Portfolio Website

​Hi

I have used your theme for a while and after updating the theme the “Services” disapaired and the web site design was destroyed. I went back to old version.

My support is not active, but I really want the theme to be updated.

Can you help me with this?

Regards

/Magnus

Hello Magnus,

Please make sure that you’ve updated ThemeREX Utilities plugin after theme update.

You can click on “Update” button (if available in a particular theme) or deactivate and delete this plugin. Then follow the prompt to install it again. This will load a new plugin version on the site.

If you get 404 error for service posts, please navigate to Settings> Permalinks and re-save Permalinks.

If you still have issues after theme and ThemeREX Utilities plugin update, please submit a ticket under ‘Pre-sale Question’ tab at https://themerex.net/support – our Support team look into that.

This doesn’t require support renewal.

Thank you in advance.



Support Portfolio Website

but… favicon setting ??

Hello,

You may add favicon in Appearance> Customize> Site identity> Site icon

Best regards



Support Portfolio Website

why is not possible to change the number or products per page in the shop page? If I change column number they always remains 9 every page. I have 11 products only, I don’t want 2 pages

Hello,

You may change products quantity in Theme options> Global options> WooCommerce stream from the list:

https://prnt.sc/rwar3h Best regards



Support Portfolio Website

great! Is there a way to have the woocommerce stream fullwidth? I have 1170px

Hello,

Unfortunately there is no fullwidth style.

Please make sure that body style for WooCommerce stream is set to Wide and not Boxed.

You may also hide sidebar for Shop page.

Thanks



Support Portfolio Website

Hi there! I have a pre-sales question: How many product can be listed within top products section on the front page? I need 31 products to be visible in that section and I want them to be seen as soon as customer arive to the front page.

Hello,

We appreciate your interest in our theme!

Sorry for delayed reply – we don’t work on weekends.

Products in Top products section are added using WooCommerce Products shortcode, you may add as much products as you need:

https://prnt.sc/s6okrm Best regards



Support Portfolio Website

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