167 comments found.
Where do I change the Google Map Adress on the site?
Hello,
Thanks for reaching out to us!
Under Appearance > Theme Options > Services > Google API Key paste the necessary Google API Key to generate a Google Map. More information on how to generate an API key properly can be found at https://developers.google.com/maps/documentation/javascript/get-api-key?hl=en
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Seems like there’s a bit of an issue with the new WordPress and Jarvis… The mobile menu doesn’t collapse | Website: https://babylonbar.co.za/
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Your support just close the ticket and said update everything? Everything is updated and there aren’t any conflicting plugins. We can’t just be told that Jarvis has issues but because support expires we cant fix our own theme
Hey,
is there an easy way to change the button from “BOOK A TABLE” to “BOOK YOUR PLACE” please?
Hello,
Thank you for choosing our theme!
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please review this guide – http://jarvis.ancorathemes.com/doc/#theme_translation
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/61741
Regards.
Hey!
Can you make the search results page 2 column??? Here for example – http://dp-dev.co.uk/sharon/?s=queen
If so, how do we do this please so this page has 2 column instead of 1?
thanks!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hi there. I just love your theme and I want its assets to use in my personal theme. I know it’s a WordPress theme but I want to achieve this design in Bootstrap and Javascript that’s why I need assets.
I have sent you email multiple times but still waiting for your reply.
Is there anyway you can help me out?
Hello,
Thank you for your interest in our theme!
Unfortunately, we have not received any email from you. You may contact Our Custom Studio by submitting a request to the “Get a free quote” category at https://themerex.net/support/ They will be happy to check if there is a solution for you. Please note that such kind of customization is not included in the support service.
Regards.
Hi, it is possible to add on footer the icon of TikTok too?
Hello,
Thank you for your interest in our theme!
Sure. It is possible to add TikTok icon to the footer. Our Support Team will be glad to provide the instructions on how to do it. Just submit a support ticket at https://themerex.net/support right after the purchase.
Regards.
after wordpress upload the theme not loading: line 63 file /var/www/cv/wp-content/themes/jarvis/plugins/plugin.tribe-events.php. Messaggio di errore: Uncaught Error: Call to undefined function jarvis_add_to_url() in /var/www/cv/wp-content/themes/jarvis/plugins/plugin.tribe-events.php:63 Stack trace:
Hello,
Please submit a ‘Pre-sales’ ticket here: https://themerex.net/support/ – our team look into that. Specify your theme purchase code in Message body.
This doesn’t require support renewal.
Thank you in advance.I bought this theme, impossible to modify the pages
WPBakery does not work.
it’s a misery
Hello,
Thank you for contacting us!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://jarvis.ancorathemes.com/doc/#theme_update_plugin
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Is anyone else having issues with slider revolution going black randomly? Haven’t made changes to our website in months and the home page sliders gone blank
Hello,
Thank you for contacting us!
Please ensure that Revolution Slider and all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://jarvis.ancorathemes.com/doc/#theme_update_plugin
In case the issue persists, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check it for you.
Regards.
WPBakery Plugin – Backend and Frontend Editor don’t load.
Hello,
Thank you for getting in touch with us!
Please ensure that WPBakery, Essential Grid and all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://jarvis.ancorathemes.com/doc/#theme_update_plugin
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
As someone above has mentioned, essential grid is conflicted with wp bakery on this theme. Switch off essential grid and the bakery works. Also, the plugin content timeline is missing which is why on the website homepage it says [content_timeline id=”1″]
Please advise urgently.
Hello,
Thank you for contacting us!
To avoid any issues with WPBakery, all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://jarvis.ancorathemes.com/doc/#theme_update_plugin
Please be aware that we do not include Content Timeline plugin into the theme’s package – https://tinyurl.com/y2tplb93 It is for demonstration purposes only.
To use this plugin, you need to purchase it first at https://codecanyon.net/item/content-timeline-responsive-wordpress-plugin-for-displaying-postscategories-in-a-sliding-timeline/3027163?clickid=28gysX3zvxyLRCuwUx0Mo3ELUkERCqwv5R-uU40&iradid=275988&iradtype=ONLINE_TRACKING_LINK&irgwc=1&irmptype=mediapartner&irpid=1262870&mp_value1=&utm_campaign=af_impact_radius_1262870&utm_medium=affiliate&utm_source=impact_radius
Regards.
Is anyone else having their Home Page reloading constantly? Our website has been fine for a while but now it reloads constantly after updating…
Hello,
Please make sure to update all bundled plugins using Themerex Updater plugin: http://jarvis.ancorathemes.com/doc/#theme_update In case you still have issues, please submit a support ticket at https://themerex.net/support. You may use option “Pe-sales question” and provide your purchase key in the message body.
Regards
Essential Grid is breaking the WPBakery Plugin when you edit pages through the backend editor. The other issue is the “content_timeline” does not load on the home page pluc the Home Page 2 is EMPTY no data loads. Is there a fix to all of this? If not I would like to get my money back on the theme as its not working properly.
Hello,
Plugins should be updated for full compatibility with WP 5.5
Latest versions of plugins will be included in next theme update. You can also use ThemeREX Updater plugin in order to update Ess. Grid, WPBakery Page Builder and rest of plugins:
http://jarvis.ancorathemes.com/doc/#theme_update_pluginIf you still have issues with homepage, please submit a ticket at https://themerex.net/support/ – our Support team assist you with that.
Thank you in advance.visual composer doesn’t work anymore
the backend editor doesn’t load anymore
Hello,
Plugins should be updated for full compatibility with WP 5.5
Latest versions of plugins will be included in next theme update.
Meanwhile you can get updates in tickets.
Please submit a ‘Pre-sales’ ticket here: https://themerex.net/support/ – our team provide you with plugin updates.
This doesn’t require support renewal.
Thank you in advance.Theme Errors on importing demo content… Keep getting “Error load data from the file” on every option… What is happening? Not a PHP memory issue
Hello,
We are much concerned about your negative experience with the theme installation. Dummy data installation depends on your server setting.
If you get “Error load data from file…”, the import is blocked on the server.
You can manually install it by downloading the demo.zip archive from our server: http://demofiles.ancorathemes.com/jarvis/demo.zipExtract the archive to demo/ folder and upload this demo/ folder to wp-content/themes/jarvis directory. Then go to Appearance -> Install Demo Data and repeat the procedure.
If you still have issues, please submit a ticket at https://themerex.net/support/ – our Support team assist you with that.
Thank you in advance.Hi,
First of all, your theme is great and i suggest anyone to purchase it.
By the way, my home package recently pop up a message which ask us to use your installation package for $39.
Could i know how to remove that message?
Thanks a lot.
Michael
Hello Michael,
Thank you for choosing our theme.
Please submit a ticket at https://themerex.net/support/ – our Support team assist you with that.
Thank you in advance.Hi, I’ll need a invoice for this item I bought. How can I get it back?
best regard
Hello,
Please check this guide on how to get invoice: https://help.market.envato.com/hc/en-us/articles/205604563-View-Download-Invoices
Best regardsHi, I took this theme last month unfortunately the demo timeline doesn’t work and displays the shortcode [content_timeline id=”1″] on home page only.
Hello,
Please clear browser’s memory cache and re-check: https://prnt.sc/s96eid http://jarvis.ancorathemes.com Thank you.Hi!! Where I modify the RESERVATION Reserve the table
Hello,
Text for form fields can be changed via theme translation: http://jarvis.ancorathemes.com/doc/#theme_translationTo customize the form in available styles you should edit form template file in any text editor like Notepad or TextEdit. In the …/jarvis/templates/trx_form folder you can find form-related files like form_1.php, form_2.php, form_3.php or form_custom.php. These files are responsible for displaying the form in different styles. Choose the file you need, open it in any text editor, and change HTML code according to your needs.
The text for the checkbox “I agree…” is set in Appearance > Theme Options > Customization > Other > Text with Privacy Policy link. In order to add/customize the Privacy Policy link, navigate to Settings (WP Dashboard) > Privacy and specify the page that will be used as a Privacy Policy one.
If you have any further questions, please submit a ticket at https://themerex.net/support/ – our support team will be happy to help.
Thank you.Hello ! I would like to buy this theme. I have one question : It’s been more than 1 year since the last update, is the theme still compatible with the new version of Wordpress ?
Hello, I purchased the theme on 2/4/2020
I installed the theme on a new hosting account on the current PHP version 7.2 Installed the current wordpress version 5.3.2
After installing the theme it wants to install & activate plugin’s which is normal. After doing these a few issues came up.
1. Instagram Widget says Plugin not found
2. Tribe Events Calendar breaks the site once it’s activated
3. WP Bakery is not the current version
Until I can get those taken care of I can not install the demo data.
Please advise
