Hello, how are you? I bought your theme yesterday, but only now I discovered that there is NO support for any type of “site builder” type plugin. This does not make sense to me because I will have several people altering and customizing the site.
I would like to cancel the purchase and have my money back, please.
I hope your understanding. Thank you.
In addition, the theme features bugs. An example: I can not access the login url (/ wp-admin). As you can see, I’m already using another theme.
I await resolution of this situation.
Thank you one more time.
I think your theme is good, but it’s not for a layman like me. It has a good design and I saw that its support is excellent. But it really is not what I expected.
Hello! I already sent an email, I already wrote here, I tried the Forum and I had no response. Not even an automatic response.
I will wait another two days and if I do not have any feedback from you, unfortunately I will have to enter the dispute in PayPal and here too.
Replied to your email. Please check
Hi there! How can I edit the button text color? See image below. I looked all over for the option in the theme settings but couldn’t find it. Thanks! http://imgur.com/a/8eq6F
Also, is it possible to change the black from the dark theme to a different shade of black. Thanks
One more thing, how can I change the icons in the icon boxes on the about page? Is their other images and icons to choose from? Thanks
To change the dark theme to a different shade of black, you will have to update the CSS manually in dark.css file in theme_root/css folder. If you can mail me back at firstname.lastname@example.org, I’ll guide you with the edited file with your preferred color.
About changing the icons in icon box, here’s the documentation for that: http://helpsite.rocknrolladesigns.com/jarvis/shortcodes/icon-boxes/
Thanks, Having some issues with the homepage slider image, just sent you an email.
Really slow support…whats going on?!
Can you specify the email ID you’ve sent it from??
When is the update coming? Your last reply was end of first week of June. Surely it must be soon?
Yes. The update will be soon, am sorry for the delay but our demo design guys are making the demos. Once that is done, we will notify in support forum.
Can i move the map on the home page to the contact us page?
Ah it is actually a part of the template so no. But, our new version that we are making right now has that option as shortcode so you can use it anywhere. It will be out soon in a week or 2
Is there any composer compatible with the theme or you’re using your own?
and this new theme version mentioned in the last comment, will it be compatible with wordpress v.4.8? it seems you didn’t update the theme since the 4.6 one…
Our next update is going to be 100% visual composer compatible. It’s a work in progress and will be rolled out in another month. We wanted to release it much faster but it’s taking more time than we expected. The current jarvis will work with 4.8 update without any issues
Great theme !! Just a pre sale question, can I put a 360 spherical image as background in the text slider demo ? If yes I am definitely a buyer
We haven’t officially tested with any spherical image before. Can you show us a demo website where this feature is being used. We’ll look into it and see if it’s possible. Thanks for your time.
Hi there. We’re expecting an update for this theme since early June and I haven’t seen it yet. My subscription will expire in 8 days and I won’t be eligible for updates after that, so I’m wondering if I will get the update after all… I really like the theme but it needs an update badly. There are way too many little things that need to be taken care of.
Hi, I have postet a support question on your support forum, but im not getting any response. Can you please have a look at it? http://support.rocknrolladesigns.com/forums/topic/wrong-section-displayed-first/
Hi again RockNRollaDesigns, its now been a long time since i asked a simple support question on you dedicated support forum. But I have had no response.
Also i can see several other user on the supportforum experiencing the same, a lot of questions and reported bugs are getting no response at all. Whats up with that? Are you abandoning your support for this item? If so please let us know before we buy.
I bought an extended license just to get more support, but im getting none…
Revolution Slider plugin has FATAL ERROR when attempted to activate it. Any fix for this??
I bought your product but I cannot find Poppins font in the list, this is a google font and it is the one I need, based in previous comments the theme should be able to use it, I cannot see it in the font list, so is there a way I can Update the google fonts list ?
Hi, is there any plugin compatible with the theme to speed up our website? Can you recommend some?
Thanks a lot.
You can use this plugin to speed up your website https://wordpress.org/plugins/w3-total-cache/
Make sure you read instructions on how to use the plugin.
Thanks, can you recommend some settings with our theme? Or should I just follow their “Installation” step by step?
Pre purchase question: Is it possible to attach a file in the contact form? I am trying to use this theme for a recruitment agency and I want to have the ability to upload files/resumes
The JS Console on Chrome 61 shows this warnings/error messages:
SmoothScroll.js?ver=4.8.1:369 [Intervention] Registering mousewheel event as passive due to smoothscroll.js usage. The smoothscroll.js library is buggy, no longer necessary and degrades performance. See https://www.chromestatus.com/feature/5749447073988608
ssc_addEvent @ SmoothScroll.js?ver=4.8.1:369
(anonymous) @ SmoothScroll.js?ver=4.8.1:431
j @ jquery.min.js?ver=4.8.1:2
fireWith @ jquery.min.js?ver=4.8.1:2
ready @ jquery.min.js?ver=4.8.1:2
K @ jquery.min.js?ver=4.8.1:2
Can you fix this, please? Or tell me how to fix this?. Thanks!
I have the 3.71 version installed and recently bought the 3.73 version, im trying to update the version using the envator plugin, but it doesnt say “update” rather says “install” if install the theme will my content all stay the same?
Do you realise all your demos are broken on Chrome?
The menus don’t work anymore because of issues with smoothscroll.js
Time to put out the new version.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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