301 comments found.
I’m also trying to do a new clean installation. Your link is broken; https://javothemes.com/home/documentation/ I’m trying to load in the demo theme but all failed as well.
Hello,
We are planing to have a major update soon. We are planing to have one soon. If you have any questions, please kindly contact our support team. They will assist you within 24 hours except weekends.
Thank you,
Rob
I’m trying to do e new clean install on my domain where I originally installed the old theme. Does not matter what I do but every time the core plugins fails to load or fails to activate. Ridiculous!!!! And don’t tell me to purchase support again as this has nothing to do with it.
Also, where can I find more documentation??!!! Your link is broken; https://javothemes.com/home/documentation/ Like how do I change the overlay opacity on single project and also disable the map on single property. How do I add Featured item in Property Additional Meta???
Hello,
Please check your email. We have answered via email.
Thank you,
my javo home settings in wordpress is not functioning well. How can I update the lastest version of the template. can you guide me please. It’s been a while since I open this
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
We would like to pay for custom work (ajax live sidebar feature). Could you Let me know if it is possible? We need to display dynamically by zooming and dragging map (for example like here https://www.trulia.com/ or on almost any locations/properties website).
Hello,
Our staff answered via email and replied to you.
Thank you,
Rob
We purchased Javo Home – 4 years ago. We are having problems with the properties not linking to the page with more details about the property.
The plugin provided is Lava Property management . They have not supported the plugin. Is there a newer plug in that we can use to fix this issue with our reloading all the properties?
Hello,
We are not able to see the purchased tag. If you are helping your friend or client, please ask them to provide the purchase code to contact our support team.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Is it possible to change Google Maps to OpenStreetMaps?
Hello,
Unfortunately, it’s not supported.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there,
Will there be an update to address the jQuery issues caused by WordPress 5.6? Currently many of the theme functions are broken when you update to the latest version of WordPress.
Thanks!
Hello,
Yes, we will release soon. You can also get the newest version from our support team earlier.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Thank you, I’ve opened a support ticket. Hoping to get a new version soon!
New WP not compatible with WPBakery, and Revolution Slider please update ASAP.
Hello,
You can get the plugins from our support team. We will release new version soon.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
When will you update to support new WP? Receiving warnings.
/wp-content/themes/javo-home/assets/js/admin.js: AJAX events should be attached to document: ajaxComplete
Hello,
The new version will be released soon. You can downgrade for now.
If you still have questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi! I’ve updated to last version and now properties are not appearing on Locations page and on search. I’ve mailed you and have no response… What’s wrong? Tks!
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, i can’t do it that way…
And the problem is related to updating theme so please explain me what is happening…
I’ve updated Javo Theme on https://www.furigo.com/property_city/rosario/ and properties don’t appear on maps. Also the search modules is not working because of this.
Tks!
Hello,
We believe it’s not only WordPress 5.6 update related. You should contact our support team for the tech issues.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I have I just purchased extended support through theme forest and tried contacting you via your site but I am getting an error message- Sorry, but that item purchase code has already been registered with another account. Please login to that account to continue, or create a new account with another purchase code.
Hello,
Can you please contact us via email ( javothemes@gmail.com )? We will try to find yours.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Thanks Rob, just sent you an email, would appreciate your prompt reply as I am having an issue with my site. Much appreciated Gianluca
Where can we get the latest update for Ultimate Addons for WPBakery Page Builder and WPBakery Page Builder? Theme hasn’t been updated in months.
Hello,
You may need to talk to our support team.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Or you can email us ( javothemes@gmail.com )
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi! I have to update a site with Javo installed, when would the maintenance update be available for download? Tks!
Hello,
We are working on some files for the compatibility. It may take time.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
can you publish new version Javotheme Its too old. Im a new web site is “https://www.bizyineyollarda.com/gezi-sitesi/”. I took about this.
Hello,
We will have a maintenance update in near future.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
when the latest update is available for theme? it was last updated in 2017….
Hello,
Sorry for the late reply due to a long local holiday.
We will do a maintenance update in the near future.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
how I remove avatar picture on map seach
Hello,
You may need to talk to our support team with little more details ( URL or Screenshots ) on our support site. As you may know, this forum is not for support.
If it’s possbile to do by simple code, they will assist you.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
When can an update be expected?
Hello,
We will have one in near future.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
When will an update happen? A few months ago it was promised but still no update so far. Disappointing this theme has been neglected.
We are sorry for the delay. We are planning to have a new major update with elementor page builder. so it takes time. Sorry, but we didn’t promise the update in a specific day. It’s all related to coding or other issues related.
We wish we can keep improving this theme. But please understand that if the sales are low, it’s hard to work on the new features. It’s a general issue in this market. Authors can’t keep working on new features if the sales are low.
However, we have a plan to have a major update with elementor page builder. We can’t tell you the specific date due to coding issues.
Before that, we will do maintenance updates in near future.
If you have more questions or details, you should contact our support team. ( https://javothemes.com/support )
Thank you,
Rob
Can I set a “private negotiation” without any price? Thanks
Hello,
Unfortunately, we don’t have the option.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Hello, one simple question, how do i change the user’s image? I get the default image in all users, inside listings and everywhere. I can’t find that option. Thanks.
Hello,
Sorry for the late reply due to a weekend off.
There is no option to change user default image. It’s from WordPress. You might need to find a plugin for it.
If you have more questions, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
Hi again, sorry for not making it clear. I meant how do you change the agent’s photo. In the primary website i have changed it, but in the subdomain i can’t find the option. Here is a screenshot: https://ibb.co/CQvBFF5
Kind regards, George
Hello George,
http://prntscr.com/o5svs3You can change the default image here.
If you still have the problem, you need to contact our support team.
Thank you,
Rob
Hello,
I have valid google map API key and save to API Key in “Utimate -> Google Map”. However, I still cannot use google map. From the browser debugging tool, the error shows “no API key” in the request.
What should I do now?
Hello,
You need to add it on property settings.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization | Email : javothemes@gmail.com (No support issue)
