This author's response time can be up to 1 business day.
On April 14th, 2022 I bought the « Jayla » template on Themeforest.net
When I try to install it, I have an error message saying the code is invalid.
Could you help me solve this situation please ?
Hi, please open a ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to solve the problem. Thanks.
I was wondering if you could help me. I’m trying to put a banner on my homepage but I can’t find it. I tried my best to find it but I can’t.
Is there an option in the theme or do i need a plugin? I work with the Jayla theme,
I would like to hear from you.
I downloaded the theme from Downloads in my profile, but it is giving me version 1.1.3 and not 2.0. How can I get the latest version of the theme?
Greetings Support Team, I’am developing website with your theme, and met some strange bug, I don’t get where the bug is and what cause it. For different categories in shop section, shop page with product displays one some categories with 6, 5 and 4 column grid, in configuration setted 3 , because 3 columns as a grid this is what we want to use.
Examples : https://psichologijoscentras.com/autoriai/autoriai/olegas-lapinas/ – this is how it should look 3 columns.
Please help us. Will be appreciated for any help.
How do I update to the latest version of the theme? I only get the option to renew my support? I currently have an error: Error: This theme failed to load properly and was paused within the admin backend.
We discussed it with you in the ticket. Please check your ticket.
my wordpress says that the style.css stylesheet is missing in the thema. can you help me please?
purchase code: 6e13d177-5b02-4ce5-ac01-90a7579931c6
greets , Esmeralda
Hi Esmeralda, Please have a look this guide: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error Thank you!
Hello, I purchased Jayla theme. I am using Hostinger as my hosting provider and they use MariaDB and not MySQL, so they can’t change the MySQL version from 5.5.5 to recommended 5.6.0. Would it be possible to use Jayla theme with MariaDB? Or what should I do? Thank you!
we discussed with you in the ticket. Please check the ticket.
Purchase code not work,
Hi I bought Jayla theme this week and my purchase code isn’t working when I paste it into the theme setup.
Hi could you please open a ticket here https://bearsthemes.ticksy.com/ so our support team can check and help you asap!
Hi my website keeps breaking after installing. I have installed if 4 times now and same issue. And the home page suddenly stops loading. Please help resolve this issue asap
Hi, please open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
ola tudo bem.
eu tenho uma problema um tema mais para o meu site e paguei para instalar mais quando o rapaz instalou ele instalou o item errado.
Eu comprei o tema Tech Store mais o senhor me vendeu o tema Furniture eCommerce.
o tema que eu quero é o Tech Store e paguei 50 dólares para instalarem temos que resolve isso mais rápido possível eu quero o tema que comprei e aminha instalam nova eu não vou pagar de novo por ela.
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap!
o que vocês não estão a perceber e que eu comprei um tema e vocês dera-me outro tema.
Eu comprei o tema Tech Store
E voces dera-me o Furniture eCommerce
E paguei 50 dólares para instalar o tema temos que resolver isso mais rápido possível eu quero o tema que comprei e aminha instalação nova eu não vou pagar de novo por ela.
Nesse momento a minha empresa essa sem um site e esta fora do ar eu tenho clientes para responder.
a minha empresa está fora do ar a 6 dias porque vocês não esta a resolver o meu problema
Hi, I’m trying to increase the size of the brand image, and it doesn’t change. I even increased it to 600×600 and no difference. I’m sure there’s something I’m missing? Thanks for the help.
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you!
My website is shutdown and my purchase code doesn’t work. How can I get my purchase code ?
Thank you for your help
Hello, the problem is that i already tried to open a ticket but when i do, they say that my purchase code is expired but my big problem is indeed the purchase code. My purchase does not work. So how do i do to seek for help ? Thank you for your reply.
contact us by email: firstname.lastname@example.org
Hi there, I installed the Jayla theme to my Wordpress account a few days ago and I’ve been experiencing issues with my Wordpress account ever since. Sometimes the theme just deactivates, sometimes when I go to ‘customize’ I get logged out of my account and then my password isn’t recognized and I have to create a new one.
I worked with Wordpress and they said they saw some critical errors on the backend and they uninstalled the theme. I re-installed it and started to see the same errors/issues again. So I asked Wordpress to uninstall it again.
At this point, I don’t want to try installing it again. I’m not sure what to do.
Hello I purchased the theme and am activating the theme with the code provided. 395c6716-a1ac-4922-9ebe-d8525eb14221 but it keeps telling me its not valid please advise.
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you!
hello how can I change the very top section http://220.127.116.11/ where Free shipping on all orders over $100 and the phone number is located?
Hi, I can’t install the demo package from your theme.
The ‘Installing package demo…’ window was loading for almost 1 day, but it failed to install. Can you help me?
We discussed it with you in the ticket. Please check the ticket.
how i can change title in bar shipping
i want to edit some thing but i cant do
hi, I’ve installed the theme two times now, always with a fresh install, but when i want to customize things like it says in the documentation, it shows up weird, can I get some help please..
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Price is in US dollars and excludes tax
Deliver better projects faster. Web, design & video assets
Unlimited downloads, from $16.50/month
Effortless design and video. Made online by you.
Smart templates ready for any skill level.
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work
We'd like to ask you a few questions to help improve ThemeForest.