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Do I have to buy one license for each site I build? Or is 1 license enough for unlimited sites i build?
Thank you for your question!
In Themeforest for each standard license you can build only one site (you can transfer it later to another site, but the license can be active only at one site at the time). We have also extended license that can be used for unlimited sites.
Ok. Where are this licences available?
Licenses are available in the Themeforest theme page under “Regular License” dropdown.
Hi, i have pre-sales Questions please. We have an old JevelinVersion : 2.4.8 theme running with Unyson. Is it possible to simply update buying new theme ? Then, is it possible to switch to wpbakery ? Thanks. Regards
Yes, you can upgrade to our latest version and everything should still work fine. Though updating to WPBakery page builder is a manual process and can’t be done automatically.
Thanks a lot for your answer above. Your theme is now updated for Wordpress 6.0 but what about Unyson if we still want to use it : isn’t it deprecated for Wordpress 6 and the future ?
It would be best to migrate to WPBakery page builder as most of our elements will work the same. Unfortunately Unyson development have been stopped for a while, but you can still use it if it works fine for you.
I have some pre-sale questions
1. Will I get one click install demo what is currently showing on in live preview?
2. Will I get freehand to changed everything according to my needs?
3. Will I get everything included the placeholder images and sections currently are displayed in the demos?
4. Is there anyway or somehow you can help in customization as well after purchase?
5. Will I get refund if the showing theme different then the purchase one i.e missing demos, content, images, etc
Would you like to reply here?
Sorry for our late response.
Regarding to your questions:
4. At the moment we don’t offer such service
Hi, can I have the psd of the homepage main banner so I can change the lady to another image? thanks
Thank you for your question.
Can you please be more specific? As we have multiple banners that could be called as the main.
Hi, I meant the lady holding the orange with medical equipment behind, thanks
hi any reply?
I am referring to this : https://cdn.jevelin.shufflehound.com/wp-content/uploads/sites/23/2018/09/lady.jpg
Sorry for the late response.
We are currently trying to find the specific image.
Will let you know in the support forum if we find it or not.
Great news, we found the PSD for the main banner! You can download it in our support forum.
Hello, short question, no support. Its possibl,e om chrckout page, that the order and summary shown on addiitonal fields, and not under the adressinfos? there are so many space unter additional infos, and is ther wany Plugin to show it there?
It would be easier to help you in our support center.
Have you upgraded to the latest version? We recently added some improvements regarding to checkout page.
Hello, i have a problem. When i add jevelin paragraph templates the result don’t work on mobile version. what i have to do?
it’s ok i fix it. It was a problem with Amp plugin
Thank you for letting us know!
hello! i want to know if there is any psd files or something to edit some photos or mockups you have in the demos! or keep some element images and delete the images upfront them. thanks a lot
Sorry, but at the moment we don’t provide PSD files with our theme.
where it says : “EVERYTHING MADE RESPONSIVE” there is some gradients shapes, i will need them if i buy the template, that you could provide to me ?
one more question, is it possible to only use elementor and not wbpbakery ?
We tried to find the PSD for that section, but unfortunately we couldn’t get it. At the moment WPBakery page builder is our mail builder, we also support Elementor page builder, but our demo content isn’t available there.
Hi, I’m trying to change the highlighted pictures within the portfolio items, and it’s not possible. Seems like nothing happened, I even can not remove the previous one. This issue drives me crazy, please help!
This feature should work just fine.
Please contact with support center – https://support.shufflehound.com/ and our support will help you to fix this issue.
how can i activate wpbakery visual composer in theme? https://cystrans.id/
You don’t need to activate it as it is covered by the Jevelin plugin extended license.
wocommerce – setting – payments – Direct bank transfer – Instructions, the content i filled in instruction not showing on thankyou page of the order.
Instructions that will be added to the thank you page and emails. It shows in the email of customers but not showing on thank you page. When i change the the theme to Twenty Twenty-Two, every thing is fine. But when i switch back to jevelin, the instructions no showing on thankyou page again. So i think it’s a bug of jevelin. how can i fix it?
Hi any answer/？
Thank you for letting us know.
Can you please contact our tech support – https://support.shufflehound.com/ ? They could debug and fix this issue for you.
I have submitted a ticket 3 days ago, and I still have not gotten an answer. Can you please take a look at the ticket named (Finance RTL Issues), it is very urgent.
Sorry for that.
We will answer to your ticket soon.
Thank you so much
Hello, I try to add SVG logo but not show in the header I active SVG support plugin.
In this case you should contact our tech support in our support center with more details like your website link: https://support.shufflehound.com/
There are so many bugs in your theme. First solve it then release any update. Look at my website at www.rajdhaniband.com it is at header 10 and still not showing my logo on deskstop, cant change its manu color on mobile and top header in dekstop.
We are sorry to hear that.
Please create a new ticket in our support center – https://support.shufflehound.com/ . We will fix it for you ASAP.
hi, my website background images keep disappearing but then coming back when i refresh the page. However, when it comes back, another disappears? Have updated all plugins and theme and still no good?
hi guys, any joy as the client is chasing?
We are not sure what could be the issue. Are you using the parallax effect and could you please share the website link? You should contact our tech support – https://support.shufflehound.com/
hi, just disabled the parallax feature and the issue is now resolved. Not ideal as it would be nice to still have the parallax feature but this is better than nothing. The page in question was here – https://quirkandpartners.co.uk/finest/
Great to know that you managed to fix the issue. We are not sure what could be the cause of your issue, but for example in WPBakery page builder we have two parallax options, so at least one of them should work just fine.
For some reason our linkedin icon has stopped showing in our site header. Here’s the link to the site. https://managementsolutions.ae/
We’ve even upgraded the theme file to the latest version, but none of the troubleshooting steps seem to be working. Could you please help?
Thanks in advance
It is possible that some of your plugins have conflict with our theme. Did you try to disable them one by one?
Hello, I received an email with the notice that a Jevelin update is available. What do I need to download to update? Is it compatible with wordpress version 5.8.2?
Yes, we just tested it.
You can just download and install theme again. Then there will be option to enable automatic updates for future versions.
Thanks. What should I download? “All files & documentation” or “Installable Wordpress file only”?
Sure, you need to download “Installable Wordpress file only”
I have an error in the site health causing for the plugin UNYSON. When I deactivate the plugin then the error is gone. This is the error:
1 critical error
An active PHP session has been detected performance A PHP session has been created by calling the session_start () function. This interferes with the REST API and return requests. The session should be closed by session_write_close () before making any HTTP requests.
How to proceed now?
We are aware on Unyson framework related issues. If you are not using Unyson page builder then under Jevelin dashboard there are an option to fully migrate to Redux framework which won’t have such issues.
Thans for your reply. Redux is still in beta, is it safe to do the upgrade now?
Yes, it is safe to upgrade now, just update to the latest theme version before updating.
I’ve found a rather nasty bug.
When you set the background to be a Video, it does not play on Mobile.
WP-Bakery should have a setting to play on Mobile, but it does not.
Can you guys fix this next update?
It is possible that you found a bug. Can you please create a new ticket in our support center – https://support.shufflehound.com/ . There our tech support will help you to solve this issue.
I am working on a website for a client who insists on using Jevelin theme.
They are requesting a boxed website, I made sure the theme is in boxed mode, but all of the WPBAKERY elements I drag and drop seem to be breaking on boxed theme.
Any idea what is going wrong?
Some Elements fit nicely, most are broken though.
It is hard to say, but can you please check if the sections have stretch option enabled? It might be related to that. If that doesn’t solve it, please contact our tech support center – https://support.shufflehound.com/
Hello, it is a bug report: in product page of products with variation, for the first time when user select an option and select add to cart, the error message will apear and say please select an option. when user reload the page and select add to cart, it will work fine.
Please fix this in next update.
Do you have a live website link where we can test it?
Thank you for letting us know.
This is now forwarded to our tech team. They will inspect this issue and try to find the cause.
thanks for considering, how long does it take to fix this issue?
Our team tried to implement fix in todays upcoming update, but unfortunately didn’t manage to replicate it in our test servers. It is possible that it could be related to your website configuration. We would recommend you to create a new ticket in our support center – https://support.shufflehound.com/ there you could share access data to your website and our technicians could debug this issue further.
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