109 comments found.
Hi Does your theme need elementor pro plugin? header and footer made with elementor pro plugin?
No it does not have elementor pro plugin
hi i want to edit copyright section
Please contact support team at https://templatemela.freshdesk.com/support/tickets/new
Good evening, I just bought your Jewelery theme, but it doesn’t work properly, there are plugins that won’t install, could you please find me a solution or refund me if there is no solution?
Hello, After the perfectly install theme your store will look same as our demo store. If you are not able to install theme then submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store. We provide our theme installation service is FREE. 
Thanks.
Good afternoon, I would like to know if it is compatible with visual composer or WPBakery-Page-Builder, and also if there is a variable product to be able to place different sizes, colors and that each one has a different price.
Thanks.
Hello ztep13, We have used Page Builder by SiteOrigin plugin with theme layout. This theme fully support to wooCommerce all default features and plugins. http://wordpress.templatemela.com/woo/WCM01/WCM010017/WP1/product/magnis-dis/ Thanks.
Are you planning on releasing an update? My site wants me to upgrade to WP5+.
Hello Sir, This theme fully support to latest version of WordPress and WooCommerce. If you are facing any issue with theme layout then submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you.
Hallo, I’ve updated wp but some plugins like Templatemela Metabox and Shortcodes cannot be updated. I’ve this error: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. Thanks
Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical question or issue.
How can I get your support. TQ
Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store and guide you about all your technical question or issue.
Hello Great Template…but where are the references for the shortcakes…example container class=”cms-banners” padding=”10px 0”[tm_banner backgroung where would i find these short codes used in a section of the front page …. there are no references to them….ive been to support but the only answer i get is sorry we don’t support short codes in the editor …. mark
We have used page builder plugin with this theme, https://wordpress.org/plugins/siteorigin-panels/ Please contact to technical team with all your details at https://templatemela.freshdesk.com/support/home so they can guide you about all your technical question or changes.
Hello, Does this theme work well with elementor and does it support RTL?
We have used page builder (SiteOrigin) https://wordpress.org/plugins/siteorigin-panels/ with this theme and this theme fully support to RTL as well.
can you check your latest installation package, it seems like the plugins are missing (or at least they aren’t in the place as shown by your documentation).
OK thanks, Our technical team check it theme package and if there any issue then we will upload upgraded theme package. And you are not able to install theme or any issue then submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you.
Hi, I don’t see any update. I haven’t checked so it’s possible all the plugins required for the site are freely available elsewhere; but if you update the install package to match your documents it would make this easier. thanks!
Can you provide your ticket id? https://templatemela.freshdesk.com/support/home so we can assign on first priority.
8328
Thanks, You will get update very soon via your ticket.
Hello, starting a few days, google ads is keep saying that “Disapproval reason: Malicious or unwanted software.” They sent the files to me and they are all jpgs, pngs and js scripts from the theme. Let me know if you can help me to update the files in such way that google will not find them harmful. Thank you,
Please contact to our technical team with all your details at https://templatemela.freshdesk.com/support/home so technical team check it all your theme related issue.
This comment is for public buyer, theme is not getting update and dont buy until the new update arrive.. here is the settings for my theme : http://prntscr.com/l69e6i
Just we have changed our demo server that’s why missing image path. Please contact to our technical team with all your details at https://templatemela.freshdesk.com/support/home so can check it all your theme related issue.
the answer is insane, they asking me to pay 24 usd to renew support, i am not asking for personal support, and i never asked anything, but your theme which is 40 usd now, i bought for 60 usd, after wordpress latest update your theme is not compatible, you peoples check it yourself just install theme and watch out the theme setting page, all is crashed there. Atleast update your theme and make it compatible with new version of wordpress and woocommerce.
Please provide your ticket ID so we can assign on first priority and fix your issue.
Here is the ticket id : 6517 Once i received a valid answer , i will change my review, and give you a good feedback. Thank you
OK thanks. You will get update very soon via your ticket.
Your theme (Jewellery) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
What is the solution to it?
Ok, Already we have fixed this outdated file issue with theme package. Downloaded our upgraded theme package from your account https://themeforest.net/downloads Or contact to our technical team with all your details at https://templatemela.freshdesk.com/support/home so they can guide you.
Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical question or issue.
Hi ..
i am interested in your jewelry theme, so the theme package contains demo setup ? i want replica of this theme ..
Thank you ..!!
Yes, Sample data included with theme package. Also we provide our theme installation service is free, After the place ordered submit a ticket with all your details at https://www.templatemela.com/support/
Hello, why your site is down? we cant open demo please help thank you
Yes, It is our demo server issue, It will be up within 24 hours.
Hi there, after updating Outdated WooCommerce files and latest theme my shop looks not in the way it was. Please check www.doernberger.ch. Also I recommend to rename the newest version with 1.1 or 1.2. . This would be help by activating the correct theme in the backend. Thanks for your feedback. Regards Simon
Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about all your technical question or issue.
Hi I want to sell jewels and I wish to propose to customize for a product 1/ the metal 2/ the gemstone. The picture will be actualized in real time AND the price of the product. Would it be possible with your theme ? Thanks for your answer.
I want something similar to the options of this website : https://www.gemmyo.com/bague-or-blanc-18-cts-diamant-gemmiaou-diamant.html
You can specify material and gemstone, price and photos are actualized in real time.
Our theme fully support to wooCommerce all features and modules. so first of all check it all your store requirement with woocommerce default theme. But we are not provide any extra feature or plugin with theme.
Dont buy it. The template is very old and outdated, does not do all that it says. It’s all with shortcodes that do not work. It certainly does not worth 59$. I want my money back. NOW.
This theme fully support to latest version of wordpress and woocommerce. If you are not able to install theme then contact our technical team with all your details at https://www.templatemela.com/support/ they can perfectly install theme on your store and check it all your theme related issue. we provide six months free support to any theme related bug.
A template must be easy and user-friendly as possible. From very first set-up your template has problems with basic settings such as woocommerce, Typography, Shortcodes issues. If I must call the technical department at the very fisrt, that means the template has issues. And i was suspicious before i purchased because all user comments speaks for best support. That means everybody had a problem. This template was hard to work. No thanks.
If there any theme related issue or bug then our technical team fix all your issue. Also they can upgrade theme with improved theme quality.
Your response is very late on ticket system i have installed theme on sarheed.com but see the product page the addition images are not assigned properly.
after seeing your image on tutorial file:///C:/Users/Sarheed%20Jewels/Desktop/themeforest-8778747-jewellery-woocommerce-responsive-theme/Documentation/files/images/woo_products.jpg there is enable light box option, i do not have this option why>?
i have fixed it by myself by adding this code to woocommerce function Please update your theme sir add_action( ‘after_setup_theme’, ‘yourtheme_setup’ );
function yourtheme_setup() { add_theme_support( ‘wc-product-gallery-zoom’ ); add_theme_support( ‘wc-product-gallery-lightbox’ ); add_theme_support( ‘wc-product-gallery-slider’ ); }
OK Thanks. We will inform to our technical team. Still any technical question or issue with our theme please feel free to contact our technical team with all your details at https://www.templatemela.com/support/ so they can guide you.
hello, can i get the php scripted version of this template ?
No, This theme fully support to wooCommerce platform only.
