93 comments found.
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Hi Support, May i get a response for ticket ID 4896 & 4897 please. I have sent an email as well. Awaiting your response.
The Customer support staff have answered it. Please check it again. Thank you.
is this template compatible with wordpress? Thanks
This theme is Shopify theme and it only work in Shopify store. It doesn’t work in WP site. Thank you.
please provide thems option forhttps://silversiddhi.com/
We checked your site currently don’t use our theme. But you can submit your request to the support system https://kalathemes.zendesk.com/ for all your request. Thank you.
Silver Jewellery available only at www.925silverjaipur.com
Hi, Support portal isnt working, i requested a password reset and then unable to set up a new password. Please fix this – https://support.themeforshop.com/login Nothing happens after i try to create a new password.
Please submit your request to https://kalathemes.zendesk.com/ Currently it’s our support system. Thank you.
Dear Support, I am still unable to create a login/Sign up on the above link but i have dropped you an email with subject line – “Support Required on – Jewellry Responsive Shopify Theme” and the ticket/ request id is 1953. I have marked a cc to my envato email ID as well. WOuld be happy if you could revert back.
Can you please check if you have received my email or request 1953, 1954?
Please help us note about the Support Response: We are working from 9AM to 5PM, GMT+7, Mon to Fri. When your question comes to our system, the Customer support staff will answer it as soon as possible following the timeline above. They will process tickets/conversation in a queue (first come first serve). When your question comes to our system at out of office time or weekend, it will be held until the next working day.
Hello i want to purchase it for shopify, my concerns are the followings, all the functions that shows on the theme are included or i have to have secondary plugins so it works?
Thanks
All functions included into the theme package. Thank you.
We are so sorry, we only support our layout. We can not help convert our layout to other layout that different 100% our layout. Thank you.
Hello If i clic to quick view, pop up says sold out. Can not click on button add to cart
Help please
Please help us open a conversation https://kalathemes.kayako.com/ to request the solution. Thank you.
In mobile i see not full description. Why ?
Please help us open a conversation https://kalathemes.kayako.com/ to request the solution. Thank you.
Hello
If i turn language to frech i have message error in header TRANSLATION MISSING: FR.LAYOUT.CUSTOMER
You have file language french ?
The theme only include the English. If you want use for other language, you need go to Themes > Action button > Edit Language > select French and update your text language. Thank you.
I purchased the Responsive HTML5 Template version of this theme and the support page does not offer a button for that. I just need to know if there’s a way to keep the slider pictures from stretching to fill the screen. I would like to keep them in a rectangular shape but can’t find the code to change that.
Did you contact right item?
Here is “Jewelry Responsive Shopify Theme”. Please help us check it again. Thank you.
Any questions about our theme such as Pre-sale questions or report errors, please help us open a conversation here
hi ..
this is not working >> blog page >> RECENT ARTICLES !
Please help us open a conversation at https://shopifysupport.kayako.com/ and report your bug. Thank you.
Why the home carrousel breaks in phones
Also why some translations are not working and some are still in english, already translated all of them snippets of text in the language section
Please help us open a conversation at https://shopifysupport.kayako.com/ the Technical support staff will help you more. Thank you.
Hello, I’m planning to buy this template. But I have few question. 1. Has this template a marketplace section for partners? 2. Should I be able to upload a partners list (excel sheet), creating a profile for each of them? 3. Is there an option for partners subscription? One for free and other paying? 4. Is there any limit for partners subscriptions? Thank you.
Thanks for contacting us. Shopify default don’t support Multi-Vendor function! You can contact with Shopify support about it. Your question about Shopify functions/features, not about Shopify template/theme.
Hi, I would like to know if this theme has B2B functions. In particular, I need know if the price of the items can be invisible for who isn’t registrated of the site. And is it possibile make different price lists?
Thanks
Our theme is Shopify theme (https://www.shopify.com/), it’s not B2B template! Please help us check it again. Thank you
Can you check on our theme for us? We have an issue with the popup for the coupon not working, and also any zoom plugin we add does not function.
Please open a conversation at https://shopifysupport.kayako.com/ , the Customer support staff can help you more. Thank you.
How Many Partners Logo we can add in this theme from backend ?
The currently option is 8. But we can help you add more (increase).
So are you willing to do this task for us without any cost or are you going to charge something?
There ?
Yes, we will help you increase the number of partner logos without cost.
Thank you for confirmation.
Does this template support one click demo installation? does this theme support boxed layout?The main graph of demo is too large. I hope it’s smaller.
Thanks for contacting us.
1. The theme will include the images, banners in package. But don’t include products, collection, pages, navigation. When you create these your data, the theme will show it.
2. You can test our demo to have the answer about boxed layout. When you install it will the same in your site.
Hi There,
By mistake i have purchased the shopify theme i need the same in WordPress. Please send the WordPress version or guide.
Please sent your case into support system https://shopifysupport.kayako.com/ the Customer support staff will give you a solution for it.
