156 comments found.
Hi! On the “shop” page I want to move the filters on the top of the page for mobile. How to do that? Thanks!
I solved. 
Hello,
Thank you for choosing our theme!
Great! Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Have a nice one!
Hello, I installed FRANK theme. However, I made a mistake and tried to re-install it in the same domain but i received an error message that the theme had already been used. Please help, as I am only using it on the same domain and haven’t even gone live.
Also, please make it possible for your activation to recognise if a domain has already been used and if it is the same domain, the user will be allowed to continue using the theme instead of the activation showing that the theme has already been used before.
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
We do appreciate the suggestion and have passed it to Our Development Department for consideration.
Regards.
Hello, Is there a way for the admin to view product views and likes on the backend? thank you
Hello,
Thank you for contacting us!
It sounds like a fantastic idea for future development, but we do not have such a feature available by default. To have it implemented extra extensions are required, for example, https://woocommerce.com/document/product-likes Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Hi, I have watches review based site https://watchbuzzy.com/ . Is Jewelry & Watches Online Store WordPress Theme is compatible or suitable for it or not?
Hello,
Thank you for contacting us!
Absolutely! The template is a perfect solution for any watch website. Feel free to use it for your project.
Regards.
Hello I’m getting error when update skin, theme, and addons: This purchase code is already in use on a different domain. If you want to activate the theme, purchase another license. If you feel you received this message by mistake, check this guide: https://themerex.net/wp/purchase-code/
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
How do I use it again? My license status is still activated. Does staging include duplicate licenses?
Looks like you have activated the theme successfully. One theme license can be used for one website/domain only. But you can easily set up the site on a test domain for development purposes and when finished move it to the proper site/ activate it on the new domain with no problems – https://frank-jewelry-store.themerex.net/doc/#general_information_license
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Pre-Purchase Question :
1. Your theme support fully customization of color and style of any elements with elementor including your custom widgets or elements? 2. https://prnt.sc/HJkNrqPr26ui check this link mentioned product add-on options plugin included or not? 3. if plugin not included than which plugin have to purchase ? thank you
Hello,
Thank you for your interest in our theme!
1. The template is fully customizable, flexible, and great to use, so you will be able to easily modify it to your needs and create a truly unique site. Once you purchase a theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
2. The package includes WooCommerce. One can easily add product variations and options that are shown on the demo using the following instructions: https://docs.woocommerce.com/document/variable-product/ No extra addons are required.
Regards.
Hi after updating to the newer version it messed my previous design! Can you please help?
Hello,
Thank you for contacting us!
Starting from version 2.0, there is a major theme update and migration to Elementor page builder. If you choose to update the template, you need to set up the website again and re-build the content using Elementor. Please use this guide to update the theme to 2.x properly – http://frank-jewelry-store.themerex.net/doc/#installation_theme_update
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Besides No sticky header, the demo shows a bad shopping experience. Stay on shop page after “add to cart” option doesn’t exist. Instead the buyer is redirected to the cart page after clicking “add to cart” and needs to come back on the shop page manually…. and click again. wow
Hello,
Thanks for reaching out to us!
We are much concerned about your feedback since the theme includes the sticky header. You can easily enable it with Elementor under Layouts > All Layouts – https://prnt.sc/GonGasFxdMHR Here is the guide https://frank-jewelry-store.themerex.net/doc/#header_faqs and the video tutorial – https://youtu.be/_okSp4Rw9LI
After adding to cart any variable products a buyer is redirected to the Single Product page (not to the Cart) to select product options – https://prnt.sc/UvmprL0wWW3a and then continue online shopping. This is the logic. Please check https://frank-jewelry-store.themerex.net/product/gold-overlay-diamond-accent-initial-necklace/
Regards.
2. I found Products per Row. Please help with #1 question.
Hello,
Thank you for contacting us!
Feel free to change WooCommerce default product sorting under Appearance > Customize > WooCommerce > Product Catalog – https://prnt.sc/iKrxuPa2WMqQ
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I just purchased this theme but I couldn’t upload the demo data and I have sent support message since 5 hours ago no reply, Please do the needful immediatley
Hello,
Thanks for reaching out to us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements. Thank you for providing your website details in the support ticket. Please expect a reply shortly.
Regards.
Why my website cann’t update theme, themerex addons, dan slider revolution? Please make update theme and give me uptodate plugins.
Hello,
Thank you for contacting us!
The theme includes Themerex Updater plugin allowing you to update all bundled plugins and the theme directly in the Dashboard. Please review this guide: http://frank-jewelry-store.themerex.net/doc/#installation_theme_update
In case you come across any difficulties with the update, our Tech support team will be glad to help you at https://themerex.net/support/ Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
On the Shop Default demo, how do you have the Style filter?
Hello,
Thanks for reaching out to us!
Our theme provides Custom Widgets that are available in Appearance > Widgets section. “ThemeREX Products Filter” widget (for sidebars) supports search keywords among all registered taxonomies (categories, tags, product attributes, etc.) and displays an advanced search form for products. For more information, please follow http://frank-jewelry-store.themerex.net/doc/#customizer_settings_widgets
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello Team, Please have a look at this page – http://makeupartistsushmita.com/services/party-makeup/
This page has this text written, “sdfasd sdfg sdfg” which I don’t know how to remove. Please guide.
Hello,
Thank you for getting in touch with us!
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Hi,
Does the theme support the last version of WooCommerce?
Regards,
Hello,
Thank you for your interest in our theme!
Absolutely! The theme is fully compatible with the latest versions of Woocommerce. Feel free to use it.
The template is maintained by Our Team and comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you.
Regards.
Submitted a support ticket
Hello,
Thank you for reaching out to us! Please check the support ticket reply at https://support.themerex.net/ticket/67181.
Regards
Before buying this :-
1. Are there any issues when installing the demo content?
2.Is this template compatible with elementor?
3.R there any issue with the plugins?
4. Can u provide on site support if there is any issue?
can you please reply??
Hello,
Thank you for your interest in our theme!
1. The template is fully functional. Our template has a simple One-click demo data import tool. It allows you to get a precise copy of our demo website – http://frank-jewelry-store.themerex.net/doc/#installation_demo_content Any difficulties with the demo data import are connected with the server configurations. They should meet the theme requirements. Please check them before buying the theme – http://frank-jewelry-store.themerex.net/doc/#installation_theme_requirements
2. Absolutely! The theme is built with Elementor page builder included in the package.
3. The theme has been recently updated and is fully maintained by Our Team and includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://frank-jewelry-store.themerex.net/doc/#installation_theme_update
4. In case you experience any difficulties, just submit a support ticket at https://themerex.net/support/ and get qualified assistance. The theme comes with 6 months of premium support, which can be extended.
Regards.
Hello is it possible to change the color of the default theme, for example: put the whole theme in black?
Absolutely! The theme offers a user-friendly and intuitive Color Scheme Editor. You can customize the website colors in a few clicks.
Regards.
Thank you for your comeback! Because I really like the Home page 1 but it is in black and white and I want to put it in black as well as the other pages of the site
The theme is compatible with elementor and woocommerce please?
Sure. The theme is fully compatible with Elementor and WooCommerce included in the package. Feel free to use them.
Regards.
Hello, is it possible to translate the site automatically according to the country in which the customer is located?
Hello,
Thank you for your interest in our theme!
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please review this guide – https://frank-jewelry-store.themerex.net/doc/#theme_translation
In case you need a multi-language website, please use WPML plugin that is compatible with the theme and visitors can pick the language they need – https://prnt.sc/vRR3VyoaEnOk
Regards.
Hello, how to change the delivery dates in woocommerce to the requested days?
Hello,
Thanks for reaching out to us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello, is there a way to remove the “frank_jewelry_store_resize” class that is automatically added to an iframe? All iframes also get immediately resized to “height: 658px” which is unacceptable, I need to be able to control the height individually for each iframe. Thanks!
Hello,
Thank you for getting in touch with us!
Our support assistance is provided via support tickets only. Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
Hello, are there any future updates planned? Are you going to develop this template and how long do you plan to support this project?
Hello,
Sorry for delayed reply.
The theme is compatible with latest WordPress and plugins.
Themerex Updater plugin updates all bundled plugins and theme components: https://frank-jewelry-store.themerex.net/doc/#plugins_settings_themerex_updaterThus, there is no need for frequent updates. But of course, we plan to release new version of the theme in a meanwhile.
Please stay tuned and watch for updates!
Warm regards.