24 comments found.
Hi guys!
Hope you are all well!
I bought the theme and when I started editing, I found a difficulty that has no answer anywhere on the internet, so I decided to turn to those who know the most about the theme, who created it:
How can I change the text “No products in the cart.” when the cart does not contain any products? I’m editing theme 1.
I looked everywhere and didn’t find any fields with that text.
I look forward to hearing from you and thank you for your help!
Hi there,
Thank you for purchasing our theme. Please open ticket at https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
i install theme and import demo but i cant see theme option to customize sidebar etc
only theme option available to edit elementor footer , header template etc
https://docs.la-studioweb.com/jinx/images/themeoption-widgets.jpgi can see this theme option which is shown in screenshot
Hi there,
Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Hi,
Pre-Purchase question
I really like the design, first of all congratulations on that! Secondly, you last updated the theme in November 2021. Do you plan to update the theme? Or are you no longer interested in this theme?
Thank you
Hi there,
Firstly thank you for interested the theme and for your question – currently the theme works fine with latest version of WordPress, WooCommerce and Elementor.
Hope this help you.
Best Regards, LA Team.
Hi, please, how I can select blog two columns or create one of this?
Hi there,
For this problem – you should activate the Blog 02 Columns layout on the Theme Options -> Theme Builder .
Best Regards, LA Team.
Hi there,
We’re considering buying your theme for a small e-commerce project! Quick question, is it possible to get the PSD files in order to customize some of the design elements?
Thanks, Jordan
Hi there
Firstly, thank you for interested our theme. For your question:
When you buy the theme, we’ll share design file for you ( Figma file) you can customize the design elements very easily.
Thank you so much
Hi. I purchased your theme last week and submitted a support query re the demo not displaying properly. Please can someone get back to me. Thank you
Hi there,
Thank you for purchased our theme. Please open ticket at https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
I did on Friday already, but noone has responded.
Hi there,
Let me check it for you.
Best Regards, LA Team.
thanks. my ticket number is #2994876
Please can you advise me how to get a request a refund. Your theme is un-workable and I cannot proceed without support which I paid for. Thank you
Hi there,
Sorry for late response, we’ll check your ticket and reply to you quickly.
Best Regards, LA Team
I’ve tried 3x and eventually did a reset and removed your theme
Hi there,
I am sorry for this inconvenience. Please let me know if you want to help.
Best Regards, LA Team.
I’ve removed your theme because I needed to go ahead with the site development. Please can you guide Re requesting a refund. Thank you
Hi there,
For this problem – you can read more here https://themeforest.net/page/customer_refund_policy
Best Regards, LA Team.
Hello Jinx Support, I have created ticket #2983169, I’ll appreciate your prompt support
Hi there,
Please check my answer on the ticket page.
Best Regards, LA Team.
Hi, pre sale question. In the near future I will like to add Buddypress o similar so the users can create their profile. WIll it be compatible with this theme?
Thank you
Hi there,
Firstly thank you for interested the theme and for your question – currently we haven’t tested with Buddypress plugin. However we are planning to integrate it into the next versions of the theme.
Hope this help you.
Best Regards, LA Team.
I purchased this theme on Envato Elements and have a problem with the demo import. But i cannot add a support ticket on wpelite.ticksy.com as for some reason it does not verifies the purchase with Envato
Hi there,
Thank you for purchased our theme. Please open ticket at https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
you didnt read my message good… your support desk is not accepting my purchase code !!
Hi there,
You should buy the theme on ThemeForest for get fully support services from us. Envato Elements dose not provide support services.
Best Regards, LA Team
How can I create new template with new header? Please answer my ticket#2964174
Hi there,
Firstly, Thank you for purchased our theme. We’ll check your ticket and reply to you in Monday next week. Today is Sunday, we do not working. Sorry for the inconvenience.
Best Regards, LA Team
Hello, it’s Tuesday already and nobody reply.
Is there any support services at all? I’ve been waiting for more than 48hours already and no response.
Hi there,
I am sorry for this inconvenience, please check my anwser on the ticket page and here is video to create a new template layout https://screencast-o-matic.com/watch/crXDehVIIFL
Hope this help you. Best Regards, LA Team.
after importing the demo, it is still not showing good, i cleared the cache. www.wobbet.nl
HI there,
Firstly, thank you for purchased our theme. Please open ticket at https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
PRIVATE TICKET #2954187
I have installed your theme and now I have a problem. Indeed I followed your tutorial and when I import the file “data-sample.xml” I realize that I don’t have it in the folder “Jin_Theme/Assets/Dummy Data/Content/data-sample.xml” !
And I wanted to add that I have installed your “JinX Package Demo Data” plugin but nothing works…
Thank you in advance for your feedback
Hi there,
Firstly thank you for purchased the theme and for your problem – you can read more here https://docs.la-studioweb.com/jinx/#auto-setting-up
However if you can’t do that, please give me your website admin login information and name of demo you want to import. I will help you do that.
Thanks & Regards, LA Team.
I ve just intalled de template and when I was installing recomended plugins my website got down whit a critical error.
I m just very upset and frustate about that!
Hi there,
Firstly, Thank you for purchased our theme. Please open the ticket at https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Be Careful of buying this theme. The theme runs with Elementor and the Elementor is crushing my website everytime I try to update or uninstall it.
Your support crushes my website down!! And even that you dont refund my money!!!
Hi there,
I am sorry for this inconvenience because I have tried to installing the theme for you and as you’ve seen it worked fine https://somup.com/crlZQZ0R5W
Also, I will decline to your refund request because this problem isn’t caused by the theme.
Best Regards, LA Team.
So why my website isnt working after you work on it? Why didnt you contiue recording untill you crush down my website??
Hi there,
I am not sure about that because like the video I sent above, the theme works perfectly fine without any problem. After you deactivated the plugin the theme stopped working that’s why I needed additional information to find the cause for you. But you still don’t want to give me the information to check, that’s why I don’t have anything to answer you. Why didn’t previous buyers have any problems but you have ???
Best Regards, LA Team
I m still waiting a solution…my website s still with a critical error…
Hi there, I solved this problem. I have tried to delete the Elementor & reinstall it, and it worked again.
Please check it again. Best Regards, LA Team.
does it have to chosse a custom font option?
Hi there,
Firstly, thank you for interested our theme. For your question:
Of Course , The theme have supported custom font option. You can do it very easy.
Best Regards, LA Team
Where can I change instances from the footer
Hi there,
For this problem – you can go to WordPress dashboard -> Theme Options -> Theme Builder -> Footer tab and edit the footer you want to change through Elementor. You can see video tutorial https://screencast-o-matic.com/watch/crXDehVIIFL
Hope this help you. Best Regards, LA Team.
Please check your support. I need help urgently, cant launch without. TICKET #2922202
HI there,
Yes for sure. We’ll check your ticket right now.
Best Regards, LA Team
looks PRETTY N!CE
Thank you 
