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Hi there, why there is no alt text on portfolio (enlarged) images ?
same question for galleries
hi langlais, please send your question on our support forum at http://support.jegtheme.com
we will help you once you ask your question right there.
Hi there! We want to buy this theme but updated. When do they have the updated theme +4.7 and plugins? Thanks, good job.
hi EstudioE, yes sure this themes is compatible with WordPress 4.7
Great! Thank you!
You are welcome
Hi Jegtheme, I have problem with woocommerce login page, customers cannot register themselves, I get “Error: A user could not be found with this email address.” please help
hi MicropolisDXB, can you please send your question on our support forum at http://support.jegtheme.com/
Hello! Thanks for your great theme. The “front page” option for the Visual Composer is still not available on your theme? Thanks (edited message after some readings here)
hi astrakantree, unfortunately we don’t have visual composer frontend editor compatibility right now. its actually quite hard to implement because of different type of layout on our end.
Hello and thanks for the great theme! I need to put a Revolution Slider with 3 slides as homepage, fullscreen, with no nav. How can I do, can you help me? Thanks!
Done, thanks anyway!
hi astrakantree, great you able to resolve the issues
How do I modify the container width of the site? I have the site set to full width and navigation set to full width, but I don’t like how far out the full width navigation is and the narrow navigation is too narrow.
Usually, I’ve used a slider to determine the sites width with other themes, but I didn’t see that in this theme. What would be the best way to achieve this?
hi Santosfel5, please send your question on our support forum at http://support.jegtheme.com/ Our staff will help you with your issues.
The columns from visual composer are all stacked rather than being horizontal on a 1920px desktop monitor. I switched over to the twenty sixteen theme and the issue went away.
Are you having an issue right now with your theme and visual composer? My site can be seen here: http://samraydesigntestsites.com/corridorcompany/
Hi, how can i link to open new window?
Try to use: [button type=”default” text=”Title” url=”#” open_new_window=”true”]
but not works.
Hello, i would buy your theme and i would use it for a Villa website, where i would also add a system of booking and have a room template where to show some feautres for each room.
I would ask you, before to buy, if you have a booking system that works with your theme or if not, could you suggest one that fit your theme?
Also, i would ask if your theme has a Room template page where to show features for each room, not like a single blog post, but instead with tabs and sections.
Thankyou and waiting for your answer before to buy.
we don’t have any recommended booking system. but i think you can use third party booking system, and direct your user to those page when they want to book your room.
Hi there. I am interested on buying your theme but i have a critical question for the purchase take place. is the plugin Ajax Translator Revolution WordPress Plugin from codecanyon compatible with your theme and be able to put it on the top corners?
hi darkslayert, im sorry i don’t have knowledge about this kind of plugin.so i won’t be able to so sure if those plugin compatible with jkreativ or not.
Hello, with the new woocomerce version the website is broken do you plan to solve this?
Or should I renew the support to ask about?
hi blanke, we will update jkreativ to make it compatible with woocommerce 3.0.0
Many thanks! Allways you helped and gave me a quick response.
One of the best customer service here in envato, no doubt.
hi blanke, we have already update jkreativ to fit with woocommerce 3.0.0. but we will need to see if any change we can made before we upload it to themeforest.
Dear author, i would like to create a page with visual composer and use the standard option coming with it.
The goal is to made some rows full width and some other boxed in the same page.
As i see the visual composer provided is modified (IE. i there are no standard option to modify the rows and columns. IE. To insert columns i have to add an inner row and so on..).
At the momenti i am using the “landing page builder with visual composer”, but it seems not good enough for my purpose.
Is there a clear way to make a page from 0 using the standard visual composer tools?
If there is not a way, can you tell me how to stretch a single row to full width w/o affecting the others?
Unfortunally settings the .sectioncontainer, .jcontainer classes to width:100%; also stretch all the other rows.
PS. i tried to login in your support forum, but i did not received a welcome email with password (the user is the same as here on themeforest)
hi LauraAddvert, please try to use forget password.
I tried to use “Forgot my password” but my email seems not registered in the system ( firstname.lastname@example.org ) . I then tried to register again with my purchase code but this is the error—> “Sorry, but that item purchase code has already been registered with another account. Please login to that account to continue, or create a new account with another purchase code.” ..I am in a loop. Please help! Ps. Any idea about my tech question up there?
hi LauraAddvert, i see that you already registered. you will just need to forget your password. also you registering using this email : email@example.com
im not doing any kind of support for jkreativ anymore. so i may lost track about it. so its better if you ask it on our support forum. we have assign person to help you, and he very up to date with jkreativ development.
Going to support
I was able to open a support ticket. All I did was update the theme and plugins and now I get errors when logged in. Either when trying to view the website on the front or updating other plugins. When logged in, the website gives me a HTTP 500 error with the JKreative Plugin activated. I don’t know why we should have to purchase more support when we are simply updating software. That opens up a can of worms where developers of Themes and Plugins can create bugs to be able to sell support. You can view my thread here:
And the login information is correct for the website as posted in that thread. I have just verified it. Please Advise.
And now, the plugin has randomly de-activated and now I’m getting this error. This is not good.
Fatal error: Cannot redeclare vp_get_gwf_weight() (previously declared in /home/orlandow/public_html/wp-content/themes/jkreativ-themes/lib/themes-functionality.php:34) in /home/orlandow/public_html/wp-content/plugins/jkreativ-plugin/framework/data/sources.php on line 99
I’ve reply your question on our support forum. Kindly you can check it out.
I can’t respond to the thread in there because of support. But even with all of the plugins de-activated/disabled the error still persists.
hi WarrenIndLLC, try to disable all plugin first. and then upload your new themes. after that enable each of your plugin.
Hello. I did that and I get this error:
Fatal error: Cannot redeclare vp_get_gwf_family() (previously declared in /home/orlandow/public_html/wp-content/themes/jkreativ-themes/lib/themes-functionality.php:42) in /home/orlandow/public_html/wp-content/plugins/jkreativ-plugin/framework/data/sources.php on line 84
Even when ALL of the plugins are disabled. Uploaded the latest version of JKreative and only trying to activate the JKreative plugin with NOTHING ELSE activated and I still get this error. It’s obviously a coding issue that needs to be fixed. What can that happen? The website is not fully functional right now and I have TOP rankings and it’s hurting my business.
hi WarrenIndLLC, try to disable jkreativ plugin too (or you can delete jkreativ-plugin). it may the issues is because you have very old version of jkreativ-plugin that causing this issues. once you install jkreativ themes, you will notified to install new jkreativ plugin
Ok. That’s the way around it to get it activated. But NOW with the JKreative plugin activated, it won’t let me do a couple of thinks.
1. It won’t let me view the website on the front end with me logged it. It gives me an HTTP 500 error but is fine when I’m logged out.
2. The slimstat plugin doesn’t count the stats anymore AND I get Internal Server Errors when trying to update other plugins.
BELIEVE ME. I’ve done a ton of back and forth testing, and this only happens when the JKreative plugin is ACTIVATED. But when I de-activate the plugin, the above two problems don’t exist. But then when I re-activate the plugin, it won’t activate at all. I would then have to delete the current JKreative Plugin, and re-upload the theme for it to activate. So we still have two MAJOR issues that need fixed with the JKreative Plugin.
Sorry for late reply.
Please contact us via email here firstname.lastname@example.org
Also, don’t forget to provide us detail information about your problem.
Hello Is there a way to enable a mouse movement parallax effect? So when a mouse is moving over an image then it moves slightly with the mouse.
hi firebreathermarketing, we don’t have that kind of feature on our themes.
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