jegtheme

jegtheme supports this item

Supported

This author's response time can be up to 2 business days.

1500 comments found.

this template is very sexy on laptop but looks totally ugly and is slow on mobile, and the support team doesn’t seem to care…

my support expired, so you told me several times to use your email address, which i can’t find anywhere

Hi langlais,

You can contact us directly here https://themeforest.net/user/jegtheme and find `Email jegtheme` section on right sidebar.

Thank you

ok thanks

i’m afraid portfolio list page looks ugly on mobile !

just open this page from your demo site, and then resize the window to simulate mobile, you will see for yourself that images won’t resize, so it’s ugly…

http://jkreativ.jegtheme.com/wedding/

Hi, what happen with item JNews – One Stop Solution for Web Publishing | News / Editorial? :(

hi nguyenngoclong, our themes is temporary disabled. No need to worry it will be back soon. We have already submit change to fix the issue.

Thank you

Hello all,

JNews is available now.

Thank you

I would like to change the JKreativ Woocommerce layout to the default Woocommerce layout, because your layout for Woocommerce is very limited. For example I can not even show the headline for a product by default…! And other things that looks strange. How do I change that? Thanks.

hi metusalem, unfortunately we don’t have that kind of feature.

Thank you

Sorry to hear that. I feel it’s really a big miss in your theme. All the best.

hello, I opened a ticket in the support forum for 9 days but I have not received any reply. how can I get support?

hi yourstile, we will take a look at your question.

Thank you

can you please update the visual composer to the latest version! your version does not work with WP 4.9 !!! Thanks

hi fluxus0088, yes we will update visual composer shortly.

Thank you

hope so ;-) thank you for response…

After all the plugin updates and wordpress update – Classic editor isnt visible once anything is added with visual composer … Kindly check that issue too.

hi karanzip, we will update jkreativ within next week. hopefully the update will fix your issue.

THank you

saya berencana renew support, untuk itu saya akan pesan hosting sendiri, yang saya tanyakan butuh paket hosting seperti apa spek nya atau apakah ada kebutuhan resource khusus dari tema ini..?

Sulit dimananya bro? Nanti saya bantuin untuk import dummy datanya.

Terima Kasih

takut gagal upload sayanya.. oya jual saldo paypal gak bro buat renew..? hha maap ini sedikir bercanda.. Kalau jual kalau bro tinggal di indo boleh kirim nmr rekeningnya…

Sorry bro kalo sekarang kita ga jual saldo paypal. Gpp bro, nanti kita bantuin kok import dummy datanya. Cek aja dulu System Statusnya biar nanti lancar import dummy datanya.

Thank you

is it possible to know the changes made with the 2.4.4 release? Thank you

hi finalcut47, we mainly update visual composer to their latest version.

Thank you

Thank

Hi guys. Great theme. I’m looking closely at getting it but I have one concern. I’m looking at having a wider video display of 870×506 pixels on my blog posts; my question is: Is it possible to determine the exact widths for the post content area and the sidebar widget columns for the single post page?

hi didugboe, unfortunately we don’t hve that kind of feature.

THank you :)

Thanks for the prompt reply. Is there a way I can set the percentage allocation for the post content area and the widget area?

hi didugboe, i think you can do it using custom css.

Thank you

Hi author I use “fancy products designer” plugin on your them. That plugin has color selectable area that class name is “fpd-elements-toolbar” When i use your theme on desktop version, that part is not visible, (Maybe position is over the top?) But when i use mobile, that working it’s normal. and change other theme (Twenty sixteen) it’s work (It’s means visible on normal position). Please look my site and please comment me for this issue. http://cmkgallery.jp/product/grey_tshirt/ ↑ first choose design, then visible color selectable area “fpd-elements-toolbar” on top.

hi saneiart, im not very sure how this tool should work. and i don’t know how to use this tool too. can you give me example how it should work?

I took a capture and comment it. Please check this image http://cmkgallery.jp/wp-content/uploads/2017/12/error-01.jpg

Hi saneiart,

Please try to add this CSS code below on the Jkreativ Dashboard > Additional Style :

@media only screen  and (min-width: 1024px) {
    .fpd-element-toolbar {
        top: 600px !important;
    }
}

Thank you

Hi. I use Ajax style for my single portfolio pages. Is it possible to make the detail (info) box open by default?

Hi,

Unfortunately, there is no option for that. It should be possible but would require custom changes.

Thank you

I see, but wouldn’t it be good to add this option in case the visitor doesn’t miss the action icons on the top right? As to me a theme is the best when the developer considers these options as recommendations, takes into his list and adds in next update. This theme has quite good and different options such as cinematic right click effect and ajax portfolio. I don’t want to give up using this theme. These tiny missing features would be quite pleasing for me.

Thanks anyway.

hi Aynart, we will tame a look at it. and if other user ask about this feature too, we will try to add it on our themes.

Thank you

Hi, im following the instructions ‘Landing Page Builder’ and cant find ‘Visual Composer Plug in’ anywhere? Even tried searching for installed plug ins but cant find it. thanks

another question, how can i add a caption or description to each portfolio image please? i can make appear as i place mouse over the thumbnail but not when you click and scroll through. thanks

im trying to link a video file in the gallary to one of my google drive and it does not work. ive tried via ‘youtube’ and ‘vimeo’ vid options. Please help! this is a massive thing for me as i cant upload to Youtube, due to some copyright songs, so have to play from my own server. thanks

hi binisingh, sorry for late reply. i have answer your question no other thread. please take a look.

Thank you

hi, i need to showcase a video on my google drive, how can i do that in gallary, as it only gives me option to link youtube or Vimeo? i cant upload to either of those sites, so have to stream via google drive. thanks

hi binisingh, unfortunately we don’t have that kind of option right now. you can use vimeo / youtube to stream your image. i also think its better option for your hosting. you won’t have any issue with your hosting bandwidth.

Thank you

that is a big shame as this is why i purchased a copy of this and was going to get a second license for my other websites. do you hhave other templates i can buy, that would allow video from google drive? ( cannot use vimeo or utube for my vids, they have licensed music that they block. this website is for private clients to view)

hi binisingh, im sorry i get it wrong. yes you can use html 5 video. When you create portfolio you can add HTML 5 Video format. or if you create gallery you can also create html5 video format. but you will need to provide direct link to the file.

for more information please refer to this link : http://support.jegtheme.com/documentation/gallery-page/

I’m making a gallery of my work on Child theme and i see the styling for the gallary is linked plugin.css, within the main parent theme. How can i adjust that without tampering with original file please? Here is the code i want to change in plugin.css:

Line 22, All properties for – .mfp-bottom-bar{} and mfp-title mfp-counter etc

you can use child theme for this case. if your change is small, you can also use additional style located on jkreativ dashboard. please take a look right here : http://support.jegtheme.com/documentation/additional-style-javascript-font/

Thank you

hi, how can i move the text on parallex slider, to the left or position bottom please?

Thank you! Where do i place this please?

actually, ignore that, got it sortd. what if i wanted to place text diff place in diff sliders, is that possible?

hi binisigh, id on’t think its possible with current version.

Thank you

shomosk

shomosk Purchased

Latest version of Wordpress (4.9) isn’t compatible with your theme. Blocks of text are missing when editing the homepage. Non Theme Related Plugins were disabled, Theme was updated – still functionality is missing.

Looks like the theme updates don’t include the Visual Composer latest version.

The issues were observed on edit of Homepage (www.karunadetox.com) blocks of content missing (“detox features” text, ‘featured in’ logos and ‘available dates’ text).

Could you please advise me why this is?

shomosk

shomosk Purchased

We already tried disabling all the non theme related plug-ins.. the issue remains

shomosk

shomosk Purchased

Please see the first posting of mine above – re disabled non theme related plug-ins. The issue can be observed in Chrome while logged in to backend the theme displays the same issues of missing blocks on front end (as it does after the update to wordpress platform 4.9.4) Are you willing to check this out?

hi shomosk, how if you using another browser for example firefox? i actually already try it on our end. but unfortunately we can’t find the issue. yes let me check your issue.

Thank you

I purchased the woocommerce shortcodes for visual composer by ANPS and I do not have access to the shortcodes when I go to the page builder. I contacted ANPS support and they said that your theme is blocking me from using the shortcode plugin. How do I fix this bug within your theme.

hi steeler0038, its not about we don’t allow plugin to be used on our themes. but our themes build different way.

Right. Built with Visual Composer. Which this plugin is supposed to work with. It makes no sense why it doesn’t work with your theme or why you are unwilling to help make it work.

hi steeler0038, we use visual composer mainly for make easier for our customer to build landing page. we use legacy shortcode builder before. i still not very sure what part of those builder that not working.

Thank you

langlais

langlais Purchased

Hi, Jkreativ galleries images use alt tag, but portfolio images don’t, why ?

langlais

langlais Purchased

it’s a real shame, especially since you advertise this theme for creative people / photographers whose content is mainly images based, and you also argue that it is “SEO friendly”...

i hope you will be able to fix this urgently

langlais

langlais Purchased

It’s a real shame, since Jkreativ is supposed to be for creative people / photographers, whose content is based uppon images, and you advertise it to be “SEO friendly absolutely”...

hoping this will be fixed urgently

hi langlais, you can change it using this code : https://pastebin.com/5Z37hxyq

overwrite code on jkreativ themes > lib > themes-functionality.php

Thank you

binisingh

binisingh Purchased

hi, im creating a contact form, editing Contact form 1 [contact-form-7…]

When i go into [mail] tab to fill out the info, i replace ‘spam@mailinator.com’ with my own email and when i do, the fields below ‘from’ and ‘subject’ show an error message (did not edit these at all). what am i doing wrong please?

hi binisingh, is this question about contact form? if that so, can you try to contact the author of those contact form? im not very sure what issue you having. i think its not having any direct relation with our themes.

Thank you

by
by
by
by
by
by