This author's response time can be up to 2 business days.
Hi, Is this compatible with Woocommerce 3.0? Your website says yes but themeforest says no. Need to know before I buy.
Yes its compatible with woocommerce 3.0.
Hello. I bought this template in February. Support 6 months. I need help right now, but writes on the forum – “You cannot reply to this topic. It may because your support license is expire, or you haven’t bought this themes yet.”
hi VladimirBob, you can login into support forum, and go to : http://support.jegtheme.com/account/
on header, you will notice a button named as “refresh support due”
you will just need to click those button, and your support due will be increased.
i clicked a button named as “refresh support due”. But http://shot.qip.ru/00FxPp-6OPovQIAE/
hi VladimirBob, i don’t see your name on our buyers (license) list on forum. but to fix this issues is very easy. here is the way you can do it.
1. first, please log out from support forum on our support forum website (http://support.jegtheme.com)
2. then click login.
3. and then click login using envato account.
4. you will notified to login using envato account ( we use Envato API, so it will need login using your username ).
5. then click approve.
6. you will be able to ask the question again now.
how to display the categories in shop page. I did in woo-commerce setting and display by Categories are not showing in shop page..
hi bhanu2217, our staff that keep up with jkreativ development will help you at our support froum. please send your question to our support forum at http://support.jegtheme.com
I bought this theme a long time ago and I didn’t have any kind of problem,. but now I can’t see portfolio on my admin menu. The old portfolio entries show up nicely , but the new ones nothing.
hi drkrule, im sorry for late reply. May i know what do you mean new one? do you mean new themes?
Hi,seems Jkreativ is not working with https. We have changed urls to https on our website recently and as a result photos and videos were lost on our Blog page. We updated website with the last version Jkreativ, but still we have “Mixed content” problem in Web Console and photo/video is not showing on the page.
I hope you can advise me how to resolve this problem.
hi Alex, can you try to hit your image directly from browser(url of your image). and compare it with url that you get from your website (blog post), and please post the result right here.
thank you for your answer.
The difference will be in ’s’ at the end of http and before ://
Images is working properly: https://nathanhead.com.au/do-you-know-that-negative-emotions-get-stored-in-your-organs/
The main problem is in video, with Youtube specifically.
If I will put in a field “JKreativ Youtube Format” https://youtu.be/EyPrWrMY7Aw program will try to upload video from this address: http://www.youtube.com/embed/EyPrWrMY7Aw?showinfo=1&theme=light&autohide=1&rel=0&wmode=opaque
As the result all modern browsers will block video upload because of this changes from HTTPS to HTTP
You can check the results here:
hi alex, here you can fix this issues :
1. go to jkreativ-themes folder > public > js > internal > jquery.jcommon.js
2. on line 184 & 187, cange http:// to https://
3. copy all of this code to jkreativ-themes folder > public > js > internalmin > jquery.jcommon.js
this will fix your issues
Hi, i manage this theme for a customer (who buy the theme) and the site vision change to a multisite version. but sinc the multisite version visual compozer stop to work; the plugin is activate but the content box and visual coposer widget does not appera on page or article. do you know this problem and how to solve it?
hi nlaustriat please send your question to our support forum at http://support.jegtheme.com/
you can login using license your user bought from themeforest.
Hi, the theme works very well, nice work! But can I only display the footer with the “Landing Page Builder – Visual Composer” Template?
My Site has the interior style with nav at top and footer at bottom of the page. I want to display the footer at every post and page without a diffrent version.
hi Lindenheimer, can you please send your question on our support forum at http://support.jegtheme.com/. Our staff will help you with your issues.
It seems this theme isn’t supporting 3.1 Woo, my cart is down, would you suggest I install an older version? Jkreativ Plugin is causing issues with Woo.
hi lifebloomcreative, we going to update jkreativ to fit with woocommerce 3.1.
Hello, seems like I cannot post in the official support any longer as the support expired. Didn’t know it’s only for 6 months… I have 1 question that I hope you will be able to answer. Google will require sites to use https and I tried my website with https and it looks very bad… Seems like https is not supported? is that true? If so, any plans to start supporting https to comply with new Google rules?
hi dmitri1999, from our previous customer experience, they able to use https with this themes. so i think it will be fine for you to do it also.
I am looking at purchasing this theme. Is it possible to add a “back to top” arrow on the pages?
Also, is it possible to enable the parallax effect on mobile devices?
hi AIMPhotography, unfortunately we don’t have feature like parallax effect on mobile. To add back to top arrow, you can use plugin. there is plenty of plugin that work that way.
Hi, is there a way to change the color of the “Filter” on the Portfolio List Page? I find it really hard to see. Any help is appreciated. Thanks
hi amanbir, please send your question to our support forum. we move all support question to our support forum at http://support.jegtheme.com
visual composer installed and active,but i can’t use this,when i select another them instead of jkreativ it is appear again in page editor,i see when i disable Jkreativ Plugin it working
sorry for bad english
hi nesfahani, can you please send your question to our support forum at http://support.jegtheme.com/
we are not doing any support on this thread anymore.
Slider Demo is not included in the theme. Please send me the slider for restaurant at email@example.com . I have also noticed the color scheme of the theme does not import as per the demo for restaurant kindly advice on the same.
hi kleverk, we send email for you with slider content.
I created a child theme of your theme Jkreative and created a php custom template but on selecting the template when creating page, Visual Composer options disappear. I figured out this is related to your Jkreative Plugin.
How do I create custom page template and use Visual composer on it?
hi Reenfilmmusic, can you please send your question on our support forum at http://support.jegtheme.com , we only do support on our support forum now.
slow scrolling in gallery (normal layout)
hi there, i like the “Gallery item height dimension” setting in media gallery template, which i wanted to use to separate my images into 2 pages (one for horizontal images with 0.7 setting and one for vertical images with 1.5 setting). It lets me display thumbnails with the proper aspect ratio, rather than square. Unfortunately, i find it totally unusable (just like masonry, for the same following reason), since it drives the page to slows down like hell when scrolling through the gallery !!
i believe some visitors could just leave my website if scrolling through an image gallery gets so slow, so could you guys look into this and check whether there might be a better script to achieve this feature ?
hi langlais, can you please send your question to our support forum at http://support.jegtheme.com. We only do support from our support forum now.
okay, your support site says “we’re providing it for FREE”
is free equal to $23.63 ?
considering it sometimes takes months to set up a website (if not years), your support is far from being free, i’m afraid…
such a shame since i am having BIG issues on my website such as :
- no slideshow showing on front page on mobile
- no menu showing on mobile
- search box showing instead of menu on mobile although i don’t need it and the option is unchecked
- poor gallery rendering on mobile
- awfull portfolio rendering on mobile
FYI : http://www.photographe-mariage-savoie.com/
hi langlais, please send your question to our support email. i will forward it to our staff who handle support for jkreativ. Im not in charge into jkreativ support anymore.
thanks but your support forum says :
“You cannot create new topics. It may because your support license is expire, or you haven’t bought this themes yet”
so where can i get your support email ?
hi langlais, please send us email from our profile page. we will forward your email to someone who incharge with this issues.
What is the current version of jkreativ as of Sept 24, 2019?
hi Lilton, 24 sept, 2017 right? its 2.4.2 (updated on 15 august 2017).
Yes, sorry. Not sure how that went in with the wrong date.
Ok. I let my support lax due to a lot of health problems I was having. I’ve paid for extra support and in looking at the back end it says I have 2.3.4. The updates are included with support, correct?
hi Lilton, update actually free even if you not extending your support. and sorry im also write wrong version. Latest version of jkreativ is 2.4.3.
Ok I redownloaded and installed it. Thank you!
You are welcome Lilton
Hi Team, Could you please help me with the contact us page. I want to edit the components of contact us page but couldn’t locate contact-form-7 id=”138”. Can you please help me with this.
hi debmithu can you please send your question to our support page at http://support.jegtheme.com
Yep. Done that.
When updated today the theme, I have this bug:
Fatal error: Call to undefined function vc_add_shortcode_param()
could you help me?
hi tiquality, can you please send your question to our support forum at http://support.jegtheme.com
our staff will help you with this issues.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $13.50
This item is licensed 100% GPL.
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work