very buggy. little support - no timely response.
669 Reviews
Very Bad Customer Service Then Do Not Support Real Time Support
Author response
Hello there,
I apologize for any inconvenience you've experienced. We value your feedback and are committed to improving our customer service. If you have any specific issues or concerns, please don't hesitate to contact us through our ticketing system here.
We're dedicated to providing assistance and resolving any issues you may have encountered. Your satisfaction is important to us.
Best regards,
Brian From Fox Themes Support.
There is poor service in support and documentation, they do not properly clarify how the Google Maps API should work. Their recommendation is to leave the API unrestricted, and that is a bad practice. Besides, there are many broken modals and sections. In general, the first classic version appears to be well designed, but the rest are below a high level of quality.
Great design
Actually, I am disappointed now.
I am not using this theme anymore.
low
Worst theme I've ever bought. Even with the recommended plugins I bought it wasn't working correctly and it's not possible to change the design. Really bad theme with lots of bugs!
Author response
Hey there,
Hope you’re doing well and apologies that you have encountered this issue with us.
With respect to your query here, we would like to assist you in every way that we can to help you in your issue here regarding the design. You can also point to us the bugs you are facing by creating a ticket with us here:
Create a New Ticket
Other than that we also offer refunds for our themes if you are not satisfied with the features the theme currently has. You can always submit a refund request on themeforest via this link .
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Not flexible and you'll have to solve issues by your own
Author response
Hey there,
Hope you’re doing well and apologies that you have encountered this issue with us.
With respect to your query here, we would like to assist you in every way that we can to help you in your issue here regarding the flexibility. You can also point to us the issues you are facing by creating a ticket with us here: Create a New Ticket
Other than that we also offer refunds for our themes if you are not satisfied with the features the theme currently has. You can always submit a refund request on themeforest via this link .
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
not working i bought a license try to install it and not working
Author response
Hi there,
Could you please reach out to us via ticket form for us to help you with this installation? You can do so by getting in touch with us here:
Create a New Ticket
Looking forward to hearing from you.
Excellent customer support! Very happy customer for a long time already. Brain and the rest of the team are always available to solve different problems.
This site theme is not evolving
Really prompt support from astoundify team. Hope they are able to maintain that. Wishing them luck!!
Excellent product and superb customer support, Brian and the rest of the team are great!
