I've used this theme for one year, and now the theme doesn't work anymore, I've written for help but I have to pay $50 for that support, the website doesn't open and it's not a hosting issue. So I really would like you to help me... I'm not going to pay $50 for that support, it doesn't make sense... I've already paid for the theme one year before and I just want it to work... Please answer me ASAP
Hi there, you can contact me via contact form on my profile page. I think you didn't make updates theme and plugins. Each customer has 6 month support access to support area which you can extend
The truth is that they are very attentive and have solved my problems in a very fast and efficient way.
Not only is this a great theme, the support is the best I've ever encountered. A reply in minutes when I had an issue with the license, after moving the website from a test server. Absolutely amazing!
Great theme, a lot of options.
Excellent support from Sergii.
Wonderful design, options working well!
Great customer support..
This is my second review -- the 1st one was deleted without my consent because it was critical of an important issue.
Sergii and his team make really great plugins, and their customer service is excellent. I have really appreciated both aspects of working with them.
I had a situation last week where the license for my theme failed to be validated (after being installed for 5 months) and it crippled my website for 2 days — right after a big product launch. Sergii, while on vacation, did get the developers to fix the problem on my server; but I still don't know what the problem was or why it happened. They did a one-off fix for me.
I was told this was only on my site, and that might be true (we haven't determined what actually happened yet). But this was a critical failure, for no reason, with no warning, no explanation and no grace period to resolve it. It cost me money and time as my website suddenly looked like someone else's business.
I'm leaving this review at 3 stars as motivation for the Monkeysan team to add a grace period to license failures so this doesn't happen to me or anyone else.
Once that is in place, I will return my review to 5 stars, as again their products and service are really top-notch.
Monkeysan, please do not delete this review.
I have used many themes/plugins but never received such excellent support! This theme is great, but when I had any minor issues, no matter what time I raised a support ticket, I got a response really quickly.
10 out of 10.....keep up the good work!!! :-)
Best Team Ever!!!
It is the first time I buy a theme from Monkeysan, and not the last, they have an amazing support, I have never experimented such a good support!!
I needed to change some code and was not good enought to find the solution. I gave them my ftp ids, and one of their developpers took care of it!!
Added to that, the quality design, the documentation, the features are excellent!!
I am so grateful to your superheroes team!!! Thank you guys!!
For the ones hesitating buying this theme, or an other theme from Monkeysan, don't hesitate any longer!! They build great themes!!! They are professionnal and helpful, beyond my hopes!!! THANKS THANKS THANKS!!!!!
I've seen other reviews for this product that have moaned about the customer service. I have found the customer service to be exemplary! No question is too stupid and they always answer within a few hours (I'm based in Europe). I have managed to build my own yoga website using this template, with very little previous experience, and I could not have done that without the help of customer service. Thank you!
Great customer support on this theme. Recommended
I've never found a customer assistance like this one. Quick, kind and effective. They are the TOP dev. team on Earth!
The theme is brilliant. The code is well written, it's flexible and easy to customise.
Thank you so much Monkeysan guys!!!
Quick replies and always great support. Thank you!
Well designed theme, it works very well. Amazing support