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Hello. I bought this template but it doesn’t work properly on phone. Please take a look at www.bcdvideo.ro, on your phone. The images and the text are mixing on the front page.
Hi there, contact me via support area please
I purchased this theme a while ago. I update Slider Revolution to version 6.1.2. Are you going to update the theme so that it can use the latest version of Slider Revolution? Thank you.
Hi there, please, don’t update plugin now. We will update it, but we need some time for update
I bought this theme for a website, but I abandoned it because the Contact Form 7 did not work. Now – with the 6 months of support finished- I’m trying to reuse it, but installing the required plugins gives me the following error in both the Joker Content Types and the Slider Revolution:
“An error occurred while installing Joker Content Types: The package could not be decompressed. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature.”
How can I solve this?
Any help will be welcome.
Hi there, I guess you have to update theme before and after install plugins
Hi. But, is there a new release?
Ups! I’m see that yes. I’m going to check inmediatly. Thanks a lot!
Now, when I try install the plugins, it says to me:
“Something went wrong with the plugin API.”
Could it be because I generated a new token?
Hi mate, I replied you via ticket system
Thank you very much.
With your help I have been able to install the required plugins and now I am installing the demo content.
Sounds great! If you need demo backup file, please let me know
I have it. Thank you very much.
you are welcome
Hi, i tought this is just a plugin that i can install on my theme and use.
Is there any way to use only the galleries in to my theme?
If there is not, can i please have a refound? I’m not using the item
Hi there, for sure you can use galleries. If you need any help, contact me via my support area please https://velikorodnov.ticksy.com
I extended support and tried to ask a question through your support portal, but it won’t update allowing me to ask there…So I’m asking here: I currently have the galleries page as my home page with masonry albums. I would like a way to have the album cover image rotate randomly upon load. Right now it will rotate on hover, but I’d like a way to have the whole page appear different for each visitor with my albums cover images changing. How may I do this? I can pay if there is a customization fee, but if there is an easy code someplace, I’d like to try it.
Hi there, I replied you via ticket
we like the gallery Lifestyle and we do the same, we imported the demo content but when we open this gallery it says Slider Revolution error and adds that Slider-1 doesn’t exist. How can we fix it? We would like to have it like that identical. Do you even have a tutorial to replicate the same gallery?
Hi there contact me via my support area please https://velikorodnov.ticksy.com and I will send you backup file and some video
I can’t install this theme, after uploading, clicking the install button fails
Hi there, I guess you have php restrictions. Contact me via my support area please https://velikorodnov.ticksy.com and I will provide alternative demo installation
Hi, I am working on a website that has this theme on but can’t change the options of the theme.
When I go to “theme options” they are all blocked and I see this message: Please make sure you have purchased this theme with the account you registered current token.
The theme was purchased legally here by another person (the guy who made up the website first). Support period is over (I know) but is frustating not being able to change the theme options even when this item was purchased legally here at ThemeForest.
How can I change the theme options? Or how/where can I put the purchase code or the token for the options to be active again? Heading tags and a few other things are not correct and we need them corrected from an SEO point of view but all the options are blocked at the moment.
I tried to get some help on my own but the documentation of the theme that apparently was on this URL: http://velikorodnov.com/online-documentation/joker/ is not available anymore either (redirects to homepage).
The guy that put the website on first (and bought the theme here) is not available anymore, the only info I have is the purchase date and code. Could you please give me a hand with that?
Thanks a lot
Hi mate, update theme and after activate it. http://velikorodnov.com/online-documentation/joker-wp/ I hide your comment, because you can’t post your purchase code
Unable to update WPBakery as they require separate registrations. Isn’t this included in the theme?
Hi there, please read how to update the plugin https://velikorodnov.ticksy.com/article/4335/
Installing Plugin: Slider Revolution
Downloading installation package from http://velikorodnov.com/wordpress/sample-data/joker/pluginus124/revslider.zip…
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of Slider Revolution is needed for this theme. Please update the plugin.
Hi there, try now
success! thank you!
Hi, I would like to know whether for the revolution slider, I can use Vimeo/youtube links instead of stills.
Hi mate, sure it’s possible
2 Thumbs up! the fastest helpful customers support I ever encountered thanks and Great job!
Hi.. the theme looks great..i have installed it but the system states that it’s just partially installed coz the stylesheet is missing.
Awaiting for your reply
Hi there. Unzip you package and install joker.zip Before installation read my documentation
Followed your instructions. however it lead to the following texts on screen as shown below
Installing theme from uploaded file: joker.zip
Unpacking the package…
There has been a critical error on your website. Please check your site admin email inbox for instructions.
Learn more about debugging in WordPress.
Open a ticket please https://velikorodnov.ticksy.com and provide wp-admin and ftp access
thanks for the update..it worked after a certain time…however I have difficulty importing the demo content into my website…I tried following the instruction video for installation but couldn’t help it…
Okay, contact me via my support area and I will provide demo backup file
Hi. what product or category should I choose to submit the ticket
Note: some pages have been imported however, not all pages….I wish to have to have the rest of the pages as well..eg: Kenburns homepage.
you have to choose: [verified] Joker WordPress category
Hi – not sure where to ask this question: I’m a potential buyer, wanted to know if the full screen video pages (YouTube, Vimeo) will support text/ active button overlays for a two—button home page?
Hi there, you can create slider use Revolution slider where you can add any buttons and texta
You are welcome
Hi, your demo’s only have up to 18 photos/thumbnails previewed on the home page. What is the maximum amount that is able to be displayed (looking at the grid portfolio, specifically)
Hi there, you can use many images. One time I saw restriction, but customer had to increase max input vars in php settings
Thanks. I bought the theme but am having trouble installing the demo and also have been unable to activate the Visual Composer plugin. Is that necessary to make it work?
You don’t need to activate plugins. About installation. Contact me via my support area please https://velikorodnov.ticksy.com and I will send you demo backup file
I want to remove from my header this section on the right with “search”, shop cart button, basket. I cant change its size, position, cant remove it. Where I can find this option. WPBakery is not seeing this, wordpress menu, joker menu also has nothing like this. I looked in wocommerce but cant find it neither.
Hi there, contact me via my support area please https://velikorodnov.ticksy.com
hello, i got issue when i updated my theme , can i get it fine with no issue if i renew my license and update it again ?
Hi there, sure. Extend support and open a ticket please
I bought the template yesterday and installed the zip folder but it doesn’t show me any demo. : ((((help me urgently thanks
Hi there. Have you installed demo data? Have you read documentation?
Yes, but I don’t see. if you want I write the wordpress passw so you can see directly I would like the VIMEO VIDEO demo
Contact me via my support area please https://velikorodnov.ticksy.com
Hi, my client accidentally purchased the html theme instead of wordpress, is there any recourse for her to upgrade to the wordpress site if she pays an additional cost?
Hi there, you can buy WP version and after make refund request for HTML version
Hey thanks so much, we’ve purchased the wordpress version. Can I request a refund for the HTML version on this account? Thanks again!
Also, we’re having an issue installing the demo content. It starts to install and then just auto resets to the first ‘theme options’ page. I’ve opened a ticket. Is there a file available that I could just upload to the server via ftp?
Hi there, contact me via my support area please https://velikorodnov.ticksy.com and I will send you demo backup file
And send me refund request please, I will approve it
I want to change the color of the background-vimeo-video page so that it looks a little better on mobile.
we’re using it as homepage here and want just this page to have a black/dark grey background that matches the footer color (I can grab the hex code from style.css)
I just don’t know how to call specific pages, I’ve been messin around with it can’t quite get it. Any assistance here? I’ve opened a ticket.
Hi there, sorry for delay. Today is weekend and we are out from office. I will check your ticket from home in the evening
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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