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Hi, I submitted a question three days ago in the item support. It says that all questions will be responded to within 48 hours. Will someone respond soon, please?
Now it has been a week and not a single response. Buyer beware.
But we did reply check
I just checked again. 44 views. 0 answers.
It has been 2 months on the Jollyany support forum since JollyThemes replied to anyone.
May i have support link of your question as we do reply
Yes, I have finally gotten a response but because it took so long, I figured out a work-around.
Hi, when I start to work on a page the Visual Composer is just blank. Do I need an update? I have v1.1.4. WordPress backend indicates there is a v1.1.5 available however when I try to update I get an error. Any tips?
i don’t see you have purchased support
Hi, I bought this theme a long ago, but I have recently noticed something that I was trying to fix it but nothing. and that is because I need to use my website to sell products online, but the currency I need is US Dollars but at the right corner at the top bar it shows no matter what, British Pounds… Would you please tell me Why is that? Here an image of What I am saying https://s10.postimg.org/hlg6qgkd5/pounds.jpg Thank you in advance for your help..
It is fixed now, sorry… I think It was a plugin that was messing up with the theme… Thank you very much anyway…
Good to know
Hello we don;t see you have purchased support
I’m thinking of buying this theme but the demo doesn’t work and people seem unhappy with support times, is this theme still viable?
Yes we just updated fixing in demo as well
Great, i will use this for my new Asian Wedding Website http://www.asianweddingdirectoryapp.com/
Thanks a lot using the theme
thank you, your last update broke my entire website! Great Job!
I am really sorry for the trouble.
You need to install all the required plugins. Especially “theme_support_jollyany” as Themeforest enforced us to separate post_types and shortcodes in a plugin.
So that plugin is mandatory for this theme.
I need download the last version and reinstall all plugins!
If your work is completed on the website then you just need to install the “Jollyany Plugin ( theme_support_jollyany )”
In admin you’ll see the notification at the top for the required plugins. You only need to install “Jollyany Plugin” to get the things back.
there are no notification, and your plugin is not installed, can you send me?
Here you can download the plugin https://www.dropbox.com/s/g2qmu4gmecoswa3/theme_support_jollyany.zip?dl=0
works, thank you for the support!
Your shopping demo isn’t working.
Hi, its fixed now. Please check
I bought support, but I do not get it.
Not Jollythemes Correct !!!!
I am really sorry to hear about support issue.
We have replied your issue http://www.jollythemes.com/support/hey-ive-written-the-answer-3-days-ago/ and if you have opened other issues, we’ll surely answer them at highest priority.
not responding to any of them, my post is my last post.
Please email us at email@example.com what is your issue and login details
Purchased this theme thru jeannebbrac (can’t get logged on to that account) but need some help with the following:
• When the “sticky menu” option is set to “off” – it’s still sticky.
• Is it also possible to decrease the space around the logo?
I m sorry we cannot support , you need to reply from purchased username. Hope you understand
The website appears to be refreshing constantly.
It only happens in Internet Explorer and on mobile devices. It has rendered my website unusable.
Sorry for trouble our team will help you out
Hi there, I’m trying to add & remove a few images from a Projects post but I’m not seeing the gallery images under ‘Type’ (please see screenshot: https://imgur.com/a/xI0wb ). Where should I see the images because there are 8 images visible on frontend.
I don’t want to renew support for this (bought your theme long time ago), since it’s pretty basic functionality that seems to be broken.
Please assist, thanks!
If you choose the type gallery then all the images uploaded into that post/portfolio will be display as gallery.
Hi, but we don’t see these images in the backend then? Where do I need to upload images into the specific post/portfolio because I can only upload 1 featured image.
Click on the media button above the editor and upload images to that post but don’t insert them into the editor, just upload the images and close media uploader. You’ll see the filteration dropdown option “images uploaded into this post”. There you can check which images are uploaded to the current post.
Where in the backend can Google Fonts be completely deacitivated?
Thanks for contacting the support.
I am sorry but there is no option in backend to disable the google fonts completely. You’ll have to remove them manually in the code.
Hi, I’m working for a client who purchased your theme. I sent a support email a few days ago and have not heard back. Please look for an email from abaron@gmail I’m ready to escalate through your distributors as his business is stuck without your reply about the product the client paid for. Very frustrated and I see others here on this forum also are frustrated. Pleas reply today.
I am sorry that you are having the issues. If you please post your ticket to http://www.jollythemes.com/ticket/ then I’ll surely reply and fix the issue quickly.
It is not possible to create a ticket there based on the way you have it set up. That’s why I submitted a message to your company and need another way to contact you. The problem is that the support for the theme expired in 2016. So your system will not even allow me to submit a ticket. I can not contact you there without paying money. But the problem is that you have an update to the theme that is not working. Wordpress says “New theme update, click here to update.” But the update fails. I do not wish to buy a support package in order to get instructions on how to update a theme. If your updates do not extend to this client’s website then we would like a refund. I do not see where the terms of purchase state that after 6 months of support is over, the client is not entitled to an update to the theme. Please search your email for abaron@gmail and respond. Or, please let me know of another way to contact you. I do not wish to enter in the liscence number here, I already emailed it to you. I dont feel its legitimate to make people pay you to simply use your contact system about a product for a theme that has been paid for, I sent the request via http://www.jollythemes.com/ticket/ instead of http://www.jollythemes.com/ticket/ Please respond.
BTW, if you are not willing to discuss it without payment, because we have a license, we need a new copy of the updated version. I would like a link to download the theme and I will install it myself. I do not need support installing a theme, I just need access to a working updated theme.
Ok, please send me email at firstname.lastname@example.org , I’ll send you the download link for the latest version.
Hi, I received an email from my hosting that my Jolly Any theme doesn’t support PHP 7.X and that my theme no longer will be supported by my host through October 2018. Are you planning on doing any updates in the near future for the Jolly Any WP theme for an upgrade to PHP 7.X?
I really love this theme and I would love to keep using it in the future.
We have updated the theme
Does the Jollyany nightmare continue? Last time I tried to get support it was virtually non-existent. Now I renewed support and submitted a request and am hearing back from some guy in a Jollythemes gmail (GMAIL!) who is asking for me web credentials and the link to the ticket doesn’t even work. What the heck? Please tell me what is going on asap! I’m going to request a refund of my support $ if this doesn’t get straightened out soon. I will also enter a one star review.
And, someone did get into the website and totally screwed things up and I had to do a restore and lost a good deal of work.
2) The icons (email and plus) are missing from the the team page (the bounding boxes are still there) – see screen cap
You had the credentials to log-in on the ticket I sent last week. I worked on the website this morning and shortly after hearing from you, I checked the website and only the header and footer were appearing. I had to do a restore to get the website to work again and lost all my work from the morning.
I raised 5 issues, 3 of which you said: “The is fixed in the update.” What update? I have the latest version installed.
The other two items – the most important ones – missing bullets and icons remains unresolved. Please tell me how to fix this. I don’t trust you to go in again and not break the website.
The fontawesome is loading because i can use it on other pages. I will do work-arounds for all the other issues and live without the mega menu. So please just give me the missing bullet point fixes here. I will implement them.
I am sorry but it is wrong that someone got into your website and did something wrong.
Secondly the theme update is being submitted on themeforest for approval, it takes time to be approved. Please be patience till the update approval or I can send you the fixed version directly.
The bullet issue is fixed in new version.
Please send me the fixed version. Yes, it is wrong that you/your support team broke the website. I wasted $43 renewing support.
You also have a significant error in your style css at line 4795
Yes, the error already fixed in the new version.
Please contact me via author contact form https://themeforest.net/user/template-geek so I send you the fixed version via email.
Thanks for your patience.
I contacted you via that form two days ago but have yet to receive any files. Can you at least please send me an updated css file?
I replied you within same time, please check your email carefully.
However I have sent you email again.
Nothing. I have checked my spam folder as well.
I will give you a different email address through the form, right now.
That worked. Thank you. I will try uploading the files today and hope it works better.
UGH! It didn’t work. Your download link took me to a 404 error.
Please check your email for correct link
I have upgraded to the latest set of theme files and still the bullet points are missing the custom color is not being populated throughout the website. I just wanna cry at the never ending issues here. Can you please fix this?
And, if you think Envato will stand behind its customers when a developer is no longer accountable (like this one), guess again. I simply needed helped with some things that broke after the theme was updated. Now the developer is telling Envato I wanted customizations (which is completely untrue). Buyer beware.
Still no restitution.
We did email you from template geek
Ok, please send me email at email@example.com
You just continue to try to duck the issue that your theme doesn’t work well and your support is awful. Why do I need to email you again? You already know what my issues were. None of them were fixed in the last update as you said they would be. I just want my money back for all the hassle and loss of revenue trying to deal with you. Do the right thing and refund my money.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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