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hi,actually I am using demo 4(journal theme) and I m facing problem in background image dimension which is on number 7 in demo 4. {(7) Text Rotator, Fixed Background Image + Margins added in Top or Bottom Positions Position: Bottom}

and product price not showing to anybody before login/ register. how to change this setting?

Hi, please file a ticket on our support page with access to your store so our developers can assist you.


Hi guys, just thought I’d pitch in and say this is hands down the best Opencart theme I’ve ever used. It’s been a dream to work on.

Feature request:

Product tabs, having the option to display on mobile, tablet and desktop would be really a useful options if you can do it!


Thank you for your feedback, we appreciate it. We don’t really understand how you mean about the Product tabs on mobile, those tabs are visible on mobile devices already.


I can explain, so in the CMS blocks you have the option to disable on certain devices. Having this option for product tabs would give you more flexibility and would be really useful. Thanks!

Hi, I see what you mean, we will add this in our next update. Thanks again!

I opened a support ticket. I would ask you to help.

1)Themes can not be installed as the demo. empty theme. How it appears full of themes like the demo 2)icon does not open the editor thank you so much

Hi, no need to leave a comment if you filed a ticket, our developers will respond within 24h. Thanks!

Hi there your site has a link to the admin panel but no mention of what the login details are?

Hi, those are: demo/demo for all demos. Cheers!


samurai80 Purchased

Notice: Trying to get property of non-object in /var/www/proattraction/data/www/ on line 1 Fatal error: Call to a member function get() on a non-object in /var/www/proattraction/data/www/ on line 1


Today error The update has not helped

Hi, seems you’re missing some theme files, try to reupload the entire theme package to your server ones more and then follow the rest of the installation steps from our documentation for your particular Opencart version.



klee2010 Purchased

Hi, I had purchase your theme, but the support has expired. I want to know can I still get help for you? If yes, how do I contact you?

Hi, we only provide personalized support on our support page.

However, if you have discovered a bug in the theme you can report that here in the comments or you can send us an email via the contact form on our profile page. If the bug exists and is theme-related we will fix it immediately and include it in our next update.



kenzco Purchased

I have a serious issue with this theme, Please fix it asap. Please respond to the ticket created. Ticket tracking ID: ZZ7-H2W-6U74

Hi, our developers are investigating your ticket, you can expect a reply within 24h. Thanks!


mikios_69 Purchased

Hi.. i send you a ticket before 12 hours but you don’t answer yet..

Hi, our response time is within 24h, we handle tickets in the order they are received, but manage to send out replies to every one within 24h.



lrubin28 Purchased

Hi – too bad you don’t allow any contact from previous purchasers whose “support” has expired. My understanding when I bought this theme was that support and upgrades were provided indefinitely.

My question is that after upgrading OC and Journal, I cannot get into Admin any more. I don’t know if it’s a Journal problem or an OC problem or a host problem. I’m willing to pay the additional extortion money….I mean “support” fee, but I don’t want to pay it if the answer is going to be “sorry, we don’t support upgrades”. So, can you be a little clearer on whether or not I would get any help with my issue if I pay this additional fee?

Hi, updates are indeed free forever but the support policy has been changed by Themeforest (not us the authors) about 1 year ago and we just abide by the new marketplace rules. Before the policy went into effect, all previous buyers were given 6 months of free support with an option to buy extensions at a huge discount. This change was implemented to help keep up the support quality and response times since tickets were adding up too fast (we’re currently at over 23.000 tickets).

There is actually a way to contact us by sending a private message via the contact form on our profile page. Any theme-related issues someone reports will be addressed and fixed in future updates which you can download for free at any time, however general theme support is only provided on our support page.

Regarding your issue you can file a ticket since you probably just missed a step from the upgrade process. Our developers can point you in the right direction in this case.



klee2010 Purchased

I see that opencart default theme support dropdown menu. Is there anyway I can add dropdown menu for Top menu and secondary menu.

Thank You

Hi, not in the current version but we’re considering adding that in our next update. Regards.


cosmos8001 Purchased

How to change the text welcome to our blog

Hi, just edit the module displaying that text, we’re not sure where that is in your store without seeing it. Cheers!

I tried to find the module in theme 2 but is not there

Hello, Next update will have this feature: FACEBOOK PIXEL in theme option?

Hi, we don’t have plans to add anything like that, it’s not a theme related option. Regards.

Journal is definitely the best theme anyone could buy…I wonder if there’s a pdf with instructions/directions for using Journal though – I’d like to learn more about using features but I’m not always on-line. Is there a file available with documentation? Not a big deal ….just a nice to have. Thanks

Hello. Is there an option to change product description placement? I want to put it on the right side under block with price, add to cart etc. Because now description is at very bottom and customers have to scroll down to see product’s description. I tried to find such and option but there is sooo many options in Journal theme… BTW this theme is awesome!

Hi, I am using your theme on my site I want to add 2 features on my product page -

1. Product question answer where anybody can ask question on product page and i can answer there (similar to amazon)

2. buyer can upload product images on product page which others can see. As my buyers used to click and send me photos after purchase, i want them to be there.

Such modules might be available but i am not sure if those will work with this theme and spending and later knowing that not working, i thought it is better to find it here in this theme.

Please advice.


deer Purchased

Hi DigitalAtelier, VQMod 2.6 is unable to generate vqcache files in Journal. The following notice is an example of the error received when extensions are added—“Notice: Error: Could not load template …/admin/view/template/shipping/xxx.tpl! in ../vqmod/vqcache/vq2-system_storage_modification_system_engine_loader.php on line 97”.

I’m not sure if this is relevant but—In this vqmod/vqcache/vq2-system_storage_modification_system_engine_loader.php, file, the class “Loader” includes some Journal 2 modifications (Lines 7-13). We have requested help from the creators of the vqmod extensions but all have directed us back the creator of the theme.

Similar questions have been asked in earlier posts and the documentation didn’t help. Is there a way to fix this issue?

Thanks again for a great theme!