11609 comments found.
Your support choosing question to replay? already submit ticket, but not complete reply, many setting important to explain, but no reply ticket and Documentation not clear to explain.
Hi, our developers respond to everyone within 24h, just make sure to not reply to your own ticket before receiving a reply from us so you won’t alter your waiting time.
Best Regards.
Hi, is it possible to change layout of product page on mobile and where?
Hi, you can’t assign a different product page style on mobile but each individual css based option inside the style (or all the Journal admin for that matter) support breakpoint rules so you can essentially design a different style with breakpoint rules, which will only apply below those screen widths.
https://docs.journal-theme.com/v3/docs/variables/breakpoints/Best Regards.
i was looking for how to move a product details ´(name, price..etc..) above the product description, because on mobile and desktop the position is different, but i just cant find it
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
How can I add a module to register and login popup?
Hi, that is not possible as those aren’t layouts, currently there isn’t a built-in way of doing this.
Best Regards.
can you please help me which file do i need to modify in order to add the modules?? any twig file??
Since login/register popup loads the default Opencart login/register page, the twig files are located in “catalog/view/theme/journal3/template/account” folder.
Best Regards.
Hi guys
Struggling for few hours now with one (I believe) minor thing: Where I can turn off grid dimensions for layouts? I looked at the docs (didn’t find nothing), and I knew where to find it in J2 (Advanced Grid > Show Grid Dimensions > Off), but I just can’t see it in J3. If it’s not too much trouble, help would be appreciated…
Thanks in advance
Hi, those are only visible to you as admin, only when you’re logged in the admin, no one else sees them – it’a a dev-mode feature to help you create images at proper dimensions.
We’ll add a documentation entry on this.
Best Regards.
Oh boy, you’re life saver! Image dimensions are very useful feature, I just didn’t realize that only admin sees them.
I’d have one more thing that maybe you can put some light on: I’ve noticed that anytime I change something and reload page, it takes more time than usual to open regardless of cache previously created. Like every time I change something and save it, some cache is cleared? If it’s not feature that is with J3, don’t bother to answer 
Thank you guys very much!
Regards
HiPlease file a ticket on our support page and consult with our developers, we’d need to take a look at your setup, it’s not something generic we can replicate on our end.
Best Regards.
I have to add product videos to the product pages.. Can I add it easily if I use this theme? Thanks..
Hi, yes you can create custom blocks or tabs modules and assign each to a different product.
Best Regards.
Please i just bought ‘buy’ this them and i don’t know how to install it with any version of OPENCART and if you have a video please let me know how i need it
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Hello, I want to do straight under the slider top home on demo v3_2. But i coldn’t a way. Will it be by css?
Hi DA, i want to propose something. Many times in journal 2 i wanted to make some changes but as the site is live its difficult cause all the changes will make customers to be confused. So, is it possible to make changes but only admin can see them and if everything is ok then make it live. (i am currently building the site for journal 3 )
Now i want your opinion. In journal 2 i have Category as multi level. Some categories have more than 20 subcategories and its impossible to display them in live as some subcategories are hiding. What do you propose for this situation?
i think there is some thing to fix on journal3 on opencart versione 2.3, i just installed journal3 on my opencart store 2.3.0.2 and after finish installation and i go on mobile and open any product page, all tabs description and review, are disappear, but on pc work. i cecje under journal->module->blocks and the module for mobile are enabled but is not visibile on front end when customer go on mobile. i tested my backup on oc 3.0 and work fine on mobile. seems the issue is only on oc 2.3.
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