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Just love Journal. Incredible effort on the writers. So much in it to learn.
In OC 188.8.131.52. we have the Revolution slider set for full screen. The banner images are 2000×385.
This is fine on a large wide screen but the full banner doesn’t show on some browsers and the phones. It is cut off both ends.
Would like it to adjust to whatever size screen looks at it but not quite sure I follow the video help.
Any help please?
How does one get a Category image to show ?
I have tried it as usual in the Category Data tab in the regular 184.108.40.206 Opencart but nothing shows up. I assume this is because Journal in in charge of this.
Where in Journal can I set this up please ? Looked but so far I can’t see where.
Hi, please file a ticket on our support page with access to your store so our developers can assist you.
Could it be possible to hide all price from product grid?
Hi, sure please look in Journal > Settings > Catalog Mode > Product Grid…
My store is in 220.127.116.11. I decided to move on to 18.104.22.168. Install to another server to make a test – new fresh opencart 22.214.171.124 and install journal theme 12, but i saw something strange – caroussel are looking strange and there is not a slider. I install other themes – every looks like in demo, № 12 has a this errors. Please take a look.
Like a said – i DON’T change theme on my site. Only thing i did, is test themes on different place to make may choice with which one i change and i saw that № 12 looks different than a demo. I dont want support. Just tell . Problem is with caroussels.
We’re really not sure what you’re referring to. Maybe you haven’t imported the demo, you need to import the demo to see it the same. http://docs.journal-theme.com/#/settings/demos
Hi, What is the manufacturer dimension size for images? Thank you.
Hi, please file a ticket on our support page with more details about what elements you’re referring to, like a screenshot, so our developers can assist you.
hello ticket number 4NP-LVM-9BS2
Hi, our developers always respond within 24h, there’s no point in writing here if you already filed a ticket. Thanks for your patience!
I want to follow the ticket number, comment, is there a drawback to writing here?
Hi, no drawback, just unnecessary. Writing here will not speed up the ticket reply in any way. All tickets are answered in the order they are received.
Hello! Been using the theme for a while now, my main menu has one menu with a lot of catagories, i cannot scroll (as it scrolls the page taking menu with it), there is obviously a setting somewhere, that either allows menu to be scrollable, or splits columns…. any idea where to look?
Hi, you may need to set a max height on the mega menu, please look in Journal > Settings > Header > Menus > Main Menu > Mega Menu Max Height.
In the future please file a ticket on our support page so our developers can assist you.
One Page Quick Checkout, when will this be implemented for Opencart 126.96.36.199?
Hi, not sure what you mean, the quick checkout works for all supported Opencart versions.
I have been checking out news about Journal version 3, and I can see you said “there will be announcement by end of this month.”
Is it certainly end of this month or it will likely to change?
Hi, we’re literally working on it around the clock. We’ll write up all the confirmed features this weekend and try to release an initial version as soon as possible after that.
Sounds great. I look forward to that.
Journal version 3, any info/demo this month?
Hi will you be introducing AMP with the new version >
Hi, no that’s not something on our radar. It would not be theme related anyway. The overall sentiment about AMP is not that good and it’s not a magic thing, it requires different code, limits the HTML tags you can use, etc. It’s really not what people think it is.
hi i have a problem with -> TypeError: $(...).cluetip is not a function – this is an error that i have on my website, how can i solve it ?
Hi, that’s not something theme related, that file is used by one of your installed extensions, but try disabling all your caching exensions and see if that solves your issue.
Hi there! Thank you for providing and supporting us for this great opencart theme! Im developing an online store, hosted locally on my machine, and im importing the demo number 4. Opencart version is 188.8.131.52 php version is 7.2.3. and at the top menu, just below the MULTI LEVEL menu category im getting this error :
“Warning: count(): Parameter must be an array or an object that implements Countable in C:\xampp\htdocs\mynewstore\system\library\template\Twig\Extension\Core.php on line 1266”
Sorry for the question here, but how can i clarify which can be the problem
2.Version of opencart
3.Version of php?
We’re not aware of such issue so we can’t say if this is a theme related issue or not and we cannot guess what could be wrong without taking a look at your setup so please file a ticket on our support page with access to your store so our developers can investigate.
After the update i cant edit any of my blog posts , the edit buttom dissapear ! the views, comments and edit colummns are like empty , really really strange, this is very bad !
Hi, that’s not something that’s happening on our end, as you can see in our demo admins. There must be some local cache issue on your end, please file a ticket on our support page with access to your store so our developers can investigate your setup and get back to your within 24h.
as usual in this market everyone always throw rocks to the other roof, nobody is guilty, cache is cleaned , everything worked fine since i updated your theme, i already sent a ticket on support page, still waiting answer
I can assure you that’s not the case here. If we can replicate this on our end we immediately investigate and fix any potential issues. But since this only happens on your end there’s no way to guess what might caused it without investigating on your own setup.
Just file a ticket with temporary access to your setup and our developers will assist you.
Hi, I hope to buy your web template soon. i need to know when merchant who host the website received a order from customer through. This cart-website can it setup to receive order email or any other notification to merchant ?
Hi, yes there is automatic order email in Opencart so you’ll get an email whenever an order is placed.
Hi, May i know why i can export out the data through journal setting but cannot import back? The data is export from opencart 3.0 then i want to restore it to opencart 2.0
Hi, the import is not done through the Journal interface, you must go to Opencart > System > Tools > Backup & Restore. There’s a button in Journal import/export that takes you the Opencart backup page.
Hi, but the problem i export the file from opencart 3.0 then import to opencart 2.0 it occur error problem
We don’t have such an issue on our end, please file a ticket on our support page with access to your store so our developers can investigate.
the 3.0 no yet release?
The current Journal theme fully supports Opencart 3.0 so not sure what you’re referring to.
Sorry is Journal 3 when release?
Next month, we are putting up all the details this weekend, everyone will know more monday.
I get the the error in sistem log in pagination.php file.
Is it possible that there is an error on the Journal theme.
My current version of the Journal is 2.16.2
I found out that in apgrade 2.15.6 one pagination error was fixed.
I am writing to you here because my license has expired and I can not file a ticket. My email: email@example.com
Hi, we are not aware of such issue, we don’t modify pagination.php at all, please file a ticket on our support page with access to your store so our developers can assist you.
Does this theme has an App as well? I am looking for theme with a mobile app too
Hi, no unfortunately there is no such thing as a native app for a theme (that you download from an App Store). This is web based but you’ll have options to style the design differently for devices so you get the look and feel of a native app, but will still be accessible via the web.
i made a modification in the shipping_methods.php file so that none of the shipping methods are pre-selected and now the order wont move on to completion unless the user selects a shipping method. So far, everything is good. The thing is, that no warning appears so that the user will be informed that he has to select a shipping method.
I just don’t want any shippng method pre-selected. Is this possible?
Yes, but you need valid support to file a ticket on our support page so our developers can assist you with that.
How can I add the “Enquiry” button next to the “Add to cart” button?
Hi, that’s not currently possible, it will replace the Add to Cart button.
But this options comes in our next theme Journal 3. Please note that Journal 3 assistance will require valid support so you’d need to file a ticket on our support page.
This week, expect announcement of Journal 3? or still wait for him at the next?
We’re writing it up this weekend, released on monday. Thanks!
I’m referring to the announcement with all the confirmed features, not the theme itself.
This is very cool news! We are waiting for the announcement, thank you very much
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