Discussion on JOYN - Creative Multi-Purpose Theme

SwiftIdeas

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269 comments found.

Hello,

I’ve been using JOYN for a couple of years now and I just updated WooCommerce to 3.3.5. But now my cart isn’t working anymore. Is JOYN not supporting this version? My customers won’t be able to go through to the payment process now. Website is: www.narosalife.com

I would very much appreciate your help as I assume this is a theme-sided problem.

Thank you Jude

Hi Jude,

Have you updated JOYN to the latest version (2.6.30)?

Swift Ideas

rollo9

rollo9 Purchased

Hi I purchased your JOYN theme a couple of years ago, and it has ever worked excellently.

But now, the Swift Page Builder don’t works, and I can’t to edit anything pages and post.

How can I fixthis problem?

It needs any update?

Hi there,

Are you using the latest theme version and swift framework plugin?

Have you tried disabling any 3rd party plugins?

Thanks,

Swift Ideas

rollo9

rollo9 Purchased

Hi there,

I have just disabilited a little and strange plugin.

I’m so sorry, it was so stupid solution.

Thanks

br

No problem at all – happy to help!

Swift Ideas

Hi,

I just purchased your theme. It seems that the countdown plugin on the coming soon page is not working. It’s not working on the theme I purchased or in the demo here on themeforest. How can this be fixed? The template looks great though.

Thanks for your help

Hi there,

You’ll need to edit the shortcode, as it will have lapsed – you can edit this on the page to set a different date.

Thanks,

Swift Ideas

Hi there, I purchased your theme, first of all its very nice theme. My question is i put portfolio n my home page and style is Gallery, but the portfolio categories filter not showing at the top. I allow the all options but its not showing. Help me to sort out this problem.

Thanks

Hi there,

All support is handled through http://swiftideas.com/support-request – please log your request there and our team will be happy to assist.

Thanks,

Swift Ideas

Hi there, is it possible to have header with menu under the image on each page? See my page http://www.abero-werbung.de/contact-alt.

regards Marta

Yes, there is an option to set the header under the page slider – check in the Meta Options under Page Header/Slider.

Swift Ideas

Hi, thank you for your help. Is it also possible on portfolio page?(that menu is under the slider) Marta

Hi there,

No at the moment, though we’ll consider it for future updates.

Thanks,

Swift Ideas

Hello, does the support still work? I sent a request from the main site (mail: simonov-vlad@yandex.ru) , but did not receive any response within 24 hours, how long usually need to wait for a response from support? Can I ask my question here? I have problems with GTM, when I insert them on the site they break scripts, and galleries don’t work correctly.

Hi there,

We responded via email to you around 36 hours ago – please check your spam folder.

Thanks,

Swift Ideas

Hi, I build for a long time now a blog with many page build with the SwifIdeas visualcomposer. My setup is currently : Wordpress version 4.3.17 Thème Joyn : Version : 2.33 Swift Framework version 1.7

1 – Can you confirm that i can upgrade safely only the visualcomposer to the last version without any risk to break my site look ?

2 If I move to Uplift Theme with last version of Wordpress and Swift Framwork can you tell me if this will break all the page previously design visual Swiftvisualcomposer ?

Best regard

Hi there,

Your theme version is very old – I would suggest testing on a staging site before updating your live site.

Thanks,

Swift Ideas

Hi there! I purchased this theme for a site I was building for a friend a few years back and had no problems, but he has asked me to update the site andI have run into a few problems. At first I was having issues with the Swift Builder showing up but after updating the theme and the Swift Builder itself things appeared to have been fixed but not entirely.

The site in question is at: www.chefdev.ca

At the moment I’m seeing large gaps/blank spaces where the content is supposed to be and doesn’t match what I see on the back end on the Swift Builder. For example, underneath the slider there should be 3 icon boxes but instead its just a blank grey space. Also, at the bottom of the page there should be animated logos below the gallery and the footer itself should also have content but all columns except the left one are blank. Also the colours in general seem off with only the grey running throughout the entire page.

Any ideas or suggestions on how I could go about fixing this? There’s been no new plugins installed besides the ones that came with the theme itself. I know my support ticket has expired but since I’m doing this a favour for my friend any help would be greatly appreciated.

In fact when I open the website on my second display (an LCD) the images load just fine but not in the same browser but on my Macbook display? Does that make any sense?

On further experimentation it seemed that whenever I was logged in through WP certain images/pages wouldn’t load properly? When I load up the page after logging out, or in an incognito window, everything seems to work fine. Anything I can do about this?

Hi there,

Sounds like it may be a caching issue of some sort? Have you tried clearing browser cache/logging in through a private tab?

Swift Ideas

We have been having problems with a site built on Joyn since early December. Tried going through support and were were working with Ed Cousins to get things fixed.

He went “off the air”on 12/22 and we have not heard from him since nor has he responded to any of our request. If you’re not going to provide support please let us know, but just going “dark” is not acceptable.

We have a client who is very upset as they should be.

We have no record of any of those! We just sent you an email – please reply to that one!

Thank you.

Swift Ideas

Just sent several emails to the address provided

Not had a single email from you unfortunately – don’t think it’s a problem our end as we have received multiple emails today without problem. Please try contact us via the profile form here: https://themeforest.net/user/swiftideas or direct ed <<at>> swiftideas.com

Thanks,

Swift Ideas

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