I’ve been using JOYN for a couple of years now and I just updated WooCommerce to 3.3.5. But now my cart isn’t working anymore. Is JOYN not supporting this version? My customers won’t be able to go through to the payment process now.
Website is: www.narosalife.com
I would very much appreciate your help as I assume this is a theme-sided problem.
Have you updated JOYN to the latest version (2.6.30)?
Hi I purchased your JOYN theme a couple of years ago, and it has ever worked excellently.
But now, the Swift Page Builder don’t works, and I can’t to edit anything pages and post.
How can I fixthis problem?
It needs any update?
Are you using the latest theme version and swift framework plugin?
Have you tried disabling any 3rd party plugins?
I have just disabilited a little and strange plugin.
I’m so sorry, it was so stupid solution.
No problem at all – happy to help!
I just purchased your theme. It seems that the countdown plugin on the coming soon page is not working. It’s not working on the theme I purchased or in the demo here on themeforest. How can this be fixed? The template looks great though.
Thanks for your help
You’ll need to edit the shortcode, as it will have lapsed – you can edit this on the page to set a different date.
I purchased your theme, first of all its very nice theme.
My question is i put portfolio n my home page and style is Gallery, but the portfolio categories filter not showing at the top. I allow the all options but its not showing. Help me to sort out this problem.
All support is handled through http://swiftideas.com/support-request – please log your request there and our team will be happy to assist.
is it possible to have header with menu under the image on each page? See my page http://www.abero-werbung.de/contact-alt.
Do you have an example of what you are trying to achieve? Also, please log a support request through our system, as we must verify your purchase – http://swiftideas.com/support-request
I would like to have page like here http://abero.pl/page/5/kontakt – header with menu under the image. I can send you my purchase code on email – I can’t register on your system (I don’t remember password and I still didn’t get the email with confirmation link to change the pass)
I think that my purchase code has expired Could you please just tell me is it possible or not to make header with menu under the image like here http://abero.pl/page/5/kontakt
Yes, there is an option to set the header under the page slider – check in the Meta Options under Page Header/Slider.
thank you for your help. Is it also possible on portfolio page?(that menu is under the slider)
No at the moment, though we’ll consider it for future updates.
Hello, does the support still work? I sent a request from the main site (mail: email@example.com) , but did not receive any response within 24 hours, how long usually need to wait for a response from support? Can I ask my question here? I have problems with GTM, when I insert them on the site they break scripts, and galleries don’t work correctly.
We responded via email to you around 36 hours ago – please check your spam folder.
Hi, I build for a long time now a blog with many page build with the SwifIdeas visualcomposer. My setup is currently :
Wordpress version 4.3.17
Thème Joyn : Version : 2.33
Swift Framework version 1.7
1 – Can you confirm that i can upgrade safely only the visualcomposer to the last version without any risk to break my site look ?
2 If I move to Uplift Theme with last version of Wordpress and Swift Framwork can you tell me if this will break all the page previously design visual Swiftvisualcomposer ?
Your theme version is very old – I would suggest testing on a staging site before updating your live site.
Hi there! I purchased this theme for a site I was building for a friend a few years back and had no problems, but he has asked me to update the site andI have run into a few problems. At first I was having issues with the Swift Builder showing up but after updating the theme and the Swift Builder itself things appeared to have been fixed but not entirely.
The site in question is at: www.chefdev.ca
At the moment I’m seeing large gaps/blank spaces where the content is supposed to be and doesn’t match what I see on the back end on the Swift Builder. For example, underneath the slider there should be 3 icon boxes but instead its just a blank grey space. Also, at the bottom of the page there should be animated logos below the gallery and the footer itself should also have content but all columns except the left one are blank. Also the colours in general seem off with only the grey running throughout the entire page.
Any ideas or suggestions on how I could go about fixing this? There’s been no new plugins installed besides the ones that came with the theme itself. I know my support ticket has expired but since I’m doing this a favour for my friend any help would be greatly appreciated.
It appears that the sections (icon boxes/logos/etc) show up fine on mobile which is a little odd…
In fact when I open the website on my second display (an LCD) the images load just fine but not in the same browser but on my Macbook display? Does that make any sense?
On further experimentation it seemed that whenever I was logged in through WP certain images/pages wouldn’t load properly? When I load up the page after logging out, or in an incognito window, everything seems to work fine. Anything I can do about this?
Sounds like it may be a caching issue of some sort? Have you tried clearing browser cache/logging in through a private tab?
We have been having problems with a site built on Joyn since early December. Tried going through support and were were working with Ed Cousins to get things fixed.
He went “off the air”on 12/22 and we have not heard from him since nor has he responded to any of our request. If you’re not going to provide support please let us know, but just going “dark” is not acceptable.
We have a client who is very upset as they should be.
We’ve been waiting for your reply – but have heard nothing from you since our last email that we sent on the 22nd? We have a read receipt for that email, but nothing else in reply from you since!
We have sent at least 5 emails with details and follow up requests to firstname.lastname@example.org since the 22nd. That is the address that was used to communicate with us. Should we resend?
We have no record of any of those! We just sent you an email – please reply to that one!
Just sent several emails to the address provided
Not had a single email from you unfortunately – don’t think it’s a problem our end as we have received multiple emails today without problem. Please try contact us via the profile form here: https://themeforest.net/user/swiftideas or direct ed <<at>> swiftideas.com
PHP 7.2 Warnings:
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Will these be fixed in a coming update? -Thank you
Yes those will be addressed – thank you!
Hello, the last upProblem with the update:
- theme 2.6.40: widgets do not work anymore (eg: swift framework tweets)
- swift framework 2.6.16: the layout is broken (I use WPBakery)
Thanksload of “swift framework”
We have checked and can’t replicate any issues – please can you email us a link/login to your site via https://themeforest.net/user/swiftideas
Thanks but should we re-subscribe to support to fix technical bugs of “simple” update?
Any issues where the theme is at fault we will of course fix.
This problem is only related to the compatibility with the updates I have not changed anything on the side since the last update), must I pay for it?
No – but we can’t replicate these issues locally. Have you checked in Appearance > Widgets – can you provide screenshots of the issues?
The Swift Framework update broke me a second website. I have 4 sites that use Joyn and I can not update this extension anymore. Otherwise, the theme update can still work but you have to replace all plugins of the theme that are no longer active after update.
I do not know what you changed after version 2.5.56 of Swift framework but we must go back, I must not be the only one to have these pb.
Do you have the Redux Framework plugin installed, and also the Meta Box plugin (as per Appearance > Install Plugins) – we don’t have anyone else with the issue and can’t replicate locally.
Thanks but J’ai encore fait de nombreux tests de mises à jour et :
- le problème ne concerne que les sites qui uutilisent WPBakery
- pour le seul site qui utilise votre metteur en page SPB, aucun pb de mise à jour, tout fonctionne excepté les widgets du thème.
- l’installation des plugins “Redux Framework” et “Meta Box” ne fonctionne nulle part. Après installation, l’extensions affiche “Force update” https://snag.gy/gN7t2B.jpg et ça ne fonctionne pas. Mais “Redux Framework” semble être installé dans “Outils”.
- il y a un conflit entre mes 3 sites qui utilisent WPBakery et Swift framework
- La mise à jour du thème fonctionne partout excepté les plugins du thème
Please provide us a link/login to a site that has the issue so that we can check, as we are still unable to see any issue locally.
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