SwiftIdeas

SwiftIdeas supports this item

Supported

259 comments found.

Blog Posts can’t be seen but are there? Since an update the Blog posts cannot be seen http://www.challengersnetball.co.uk/latest-news/ they are there because the cursor detects them and when you click takes you to the post?

Hi there,

Just checked your site and all posts are showing fine as far as I can see?

Try clearing your browser cache?

- Swift Ideas

Hello, In Widget, if I create a new widget area, I can’t delete it Thanks

Hi there,

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Register – http://www.swiftideas.com/wp-login.php?action=register How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/

Thanks!

- Swift Ideas

Hey there! I am a proud customer of yours and have had no problems with your products in the past but suddenly the website I build using your theme is acting very peculiar.

The website in question is: http://www.chefdev.ca. I don’t know if it has to do with an update but all of a sudden the pages below the slider aren’t appearing as they should, or at all, and there appears to be a massive white space covering where the recent posts should be. This appears on most of the pages though when viewed through the ‘Pages’ section on WP it appears to look just fine with the Swift Page Builder.

The page has been fine for well over a year with no editing done on it so I have no idea how it could just happen. Any idea what could be causing this? If you could just take a few seconds to visit the URL. Thanks.

Thank you for the prompt reply. I went ahead and updates the theme through the WP dashboard as well as upgrading to the latest WP and still see no changes across the website. None of the content built with the Swift Page Builders are appearing anywhere on the site.

Not sure what happened but it appears things are working at the moment! Thanks again for the support.

Glad it’s all working, happy to help.

- Swift Ideas

Hi! I’ve a problem with the share button in blog posts. It’s not working and I can’t find the problem. The url is https://futuros-estudiantes.dc.uba.ar/novedades/

Hi there,

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Register – http://www.swiftideas.com/wp-login.php?action=register How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/

Thanks!

- Swift Ideas

Hey all!

With the latest theme + swift framework plugin updates, we made advancements into speed/performance and row functionality, and preparations for making our page builder a standalone plugin.

You may experience some issues with your site due to these updates, and we wanted to let you know that we’re awaiting any issues on our support site, and will treat these with priority, so please log them as soon as you can.

Register – http://www.swiftideas.com/wp-login.php?action=register How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/

Thanks!

- Swift Ideas

Hello Swift Ideas,

When will the new update be available on Themeforest? I prefer using manual updating for our website.

Hi dirkvisser,

We are investigating a few issues, and then we will provide the themeforest update.

Thanks,

- Swift Ideas

Where do I download the new version of October? The version available on Envato is still the old.

Hi there,

We will be updating the version on ThemeForest this week – just working out a few technical issues.

- Swift Ideas

Thanks.

I updated to the latest Swift Framework and the Joyn version, but I’m having problems with one my pages. The content inside the page builder has completely disappeared, but it still appears in the live website.

Hi there,

Please send us an email via http://themeforest.net/user/SwiftIdeas with a link/login to your site and we’ll take a look.

- Swift Ideas

Hi Joyn Theme.

I haven’t been managing my page for a while, but I’ve noticed that post doesn’t get showed anymore.

Or in other words – they are definitely there, they are just invisible. And this is only for Chrome. It seems to work fine in Firefox.

How can this be?

(see www.rodyfish.com)

Hi there,

Just checked and site shows fine here in Chrome, looks like you have reset it though?

- Swift Ideas

Yes. I tried to reset the entire thing. I works now for some strange reason, after I reset it twice :).

Great, glad you sorted it!

- Swift Ideas

Hi, sorry for my question but where can I change the menu text color? I can’t find it….

Are you using the naked header option on the page?

- Swift Ideas

Yes, but I had naked light – I’ve changed for dark and now it’s ok. Thanks a lot

No problem!

- Swift Ideas

Hello SwiftIdeas Team,

After updating the Joyn theme to the latest version I’ve got a problem – a double “Swift Framework Shortcodes” button in the WYSIWYG editor :( The worst thing is that instead of displaying a list of shortcodes the pop-up window shows a 404 error :( Here’s a short screencast: http://quick.as/aZBkFdk3b.

Unfortunately, my support terms expired already, and currently there is no way to extend it. Sorry for disturbing you, but hope you can help me to figure out how to fix this bug.

Thank you in advance!

- Alex

Hi Alex,

We moved it to the Swift Framework plugin – we’ll be removing it from the Joyn theme in the next update.

Thanks!

- Swift Ideas

Hello,

I’ve been having big problems with my website www.narosalife.com. My images aren’t showing on mobile devices. I’ve been in touch with my hosting company and they managed to get the images showing on desktop devices but say it’s a mobile compatibility issue that images aren’t showing on mobile devices. The website has been working absolutely fine throughout all types of devices until a couple of weeks ago. I really hope you can help me.

Thanks in advance, Jude

Hi Jude,

Apologies for the delay in responding. Are you still having your issue? We tested on a mobile device and it seems to show images without issue?

Let us know!

- Swift Ideas

Hi it’s back online, but when I test on mobile devices it doesn’t show the logo and when I view on my Macbook it doesn’t show the social icons in the header. Any ideas?

Thank you, Jude

Hi Jude,

I would assume your issues are down to the errors shown in the browser console: https://www.dropbox.com/s/v6vke93266adj28/Screenshot%202017-05-16%2017.27.29.png?dl=0

Likely due to incorrect setup in Settings > General regarding your domains.

- Swift Ideas

Hello,

I’ve been having problems with the website marketingnatives.at since I updated the theme Joyn to version 2.6.22 yesterday. Since then the website isn’t working on mobile Android devices, iPhones and on my Mac. However it works perfectly fine on a Windows desktop PC when I checked. Everything worked fine before. I’m using it on Wordpress 4.5.9.

I really hope you can help me.

Thanks in advance, Julissa

Hi there,

All support is provided through our support system – http://www.swiftideas.com/support-request. Please log your support request there and our team will be happy to assist.

Thanks!

- Swift Ideas

Hi,

thanks for your quick reply but since I only took over the website from a former team member I don’t have any information about a purchase code in order to register. No idea how I can place a support request. :/

Unfortunately, you’ll need that information to be able to log a support request, as we need to be able to validate that the purchase is legitimate.

Thanks,

- Swift Ideas

ciclick

ciclick Purchased

hi! could you explain us where we can configure the google api keys in order to solve MissingKeyMapError? thank you in advance!

Hi there,

This is configured in Swift Framework > Google Maps Auth.

Thanks,

Swift Ideas

Hi..I have purchased the theme and seeking help for link to the Share button for data-network=”email”. The link shows up as “mailto:?subject=left sidebar test – Cardinal&body=.....”. The subject here should be title of the post.

Please email us via here – https://themeforest.net/user/swiftideas . We’ll send over the build you should use.

Thanks,

Swift Ideas

Hi…thanks for passing on the download link. I downloaded and in joyn/js/functions.js, there is a function – articleShare. Line 648 of this file is

links += '<li class="email enabled" data-network="email"><a href="mailto:?subject=left%20sidebar%20test%20-%20Cardinal&body=' + permalink + '"></a></li>';

Can you please confirm?

Hi there,

That isn’t what is in the theme’s code – that is what’s generated on the frontend.

Swift Ideas

Is Joyn compatible with Wordpress 4.8.2?

Yes it is :)

Swift Ideas

Hi, I’ve just updated to worpdress 4.8.2 and latest version of theme and plugins… now my dropdown menus are not working and neither is slider/carousal objects??

Thanks

Please can you provide a link to your site, we’ll check it for you! Sounds like a plugin issue.

Swift Ideas

Hi, I recently upgraded to wordpress 4.8.2 and also updated Joyn to the latest version – 2.6.22. The template does not display as expected – for your default content and custom content that has been created. For example, Text automatically aligns to top when it’s coded to be centered (narrative template page) and the contact form does not span 4 columns when adjusting settings with Swift Framework – it remains at 1 column. I see that this template is listed as compatible with wordpress 4.7 is it better to use a older version of wordpress as I didn’t encounter any issues with an older version?

Hi there,

It is 4.8 compatible, are you using the latest Swift Framework version? If you can provide a link, we’ll happily take a look!

Swift Ideas

Since the last update a lot of things are WRONG. Portfolio galleries not working, parallax losing configuration, image galleries not showing at all, and the most important the mobile menu wrap dissapeared, now when you navigate on mobile and you click on the bars icon, you just get a # on the url, and nothing happens.

Solutions, please.

You have a JS error on your site, please try disabling the script performance option in Theme Options > General > Performance.

That should sort it!

Swift Ideas

It seems that its working now disabling the “Load pre-minified scripts” option. But why an option of your theme can break the website navigation in that way? An option supposed to improve the performance of the site, it just breaks it instead?

It wasn’t intentional – we have an update released today that will resolve that.

Thanks

Swift Ideas

by
by
by
by
by
by