58 Reviews

for Customer Support

I purchased the JOYN theme over a year ago and my support has run out. I can't contact JOYN for support without purchasing a renewal for $41. This is a problem as a plugin that comes with the theme, Layer Slider is requesting a purchase code. Now I cannot update my plugin.

The theme was running perfectly until a few months ago when the update they made destroyed my website links. I have no idea what they did but I've had to re-do most of my content and now my pictures don't show up I have to use plugins for galleries instead of the native gallery.

I made no changes to my website, just updated the theme...Would I recommend..probably not. Beautiful theme but losing your website is not worth it.

SwiftIdeas

Author response

Hi there,

Sorry to hear you have issues. If you contacted us via email, we'd have been more than happy to assist. Definitely not going to turn you away just because you don't have support purchased.

As for LayerSlider - this always requests a code to update internally. You can update via the theme via Appearance > Install Plugins.

Happy to assist further if you reply to us, definitely would like to improve your thoughts!

Swift Ideas

for Customer Support

Customer Support is A+ from Swift Ideas. The theme is pretty straight forward to figure out for the non-programmer/developer types out there. There are definitely some hiccups or customizations you'll find you won't be able to do within the UI, but you can always ask support how to accomplish what you're trying to do.

for Customizability

I've been using many of 'SwiftIdeas' themes over the past years and can't say anything negative. Support is extremely good, quick and above all very helpful.

Themes are updated frequently and with all the build in functions and customizable css it's exactly what i need.

I can highly recommend this theme and it's developer!

for Customizability

The product is powerful and customizable through the myriad of settings and code additions in custom CSS Options.
Support is quick, punctual and clear. A winningC choice to recommend to everyone.

for Feature Availability

I use SwiftIdeas themes from 3 years. This is by far the best themes on the market. Great design, features and support.

for Customizability

This theme is ridiculous. Couldn't believe the features and amount of demo pages included in it, they thought of everything I would possibly ever need. I will buy this theme again for my next website.

SwiftIdeas

Author response

Thank you very much for the kind words. We're so glad that you are happy and that you enjoy the theme!

- Swift Ideas

for Bugs

Nice-looking theme, but the user experience could have been smoother. Using Chrome to edit the theme I had to enter settings like padding and background colour in my modules over and over again – they just wouldn't stick. Also, the logo and the content in the swift slider didn't resize well on smaller screens, there were mysterious extra margins in widgets, and if there was a way to turn off the mobile hamburger menu for a one-pager I couldn't find it. We ended up abandoning the theme and making a page from scratch instead.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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