4 comments found.
Dear our Customers,
Mockingbird Website Custom studio that provides customization service, has moved to this address http://support.mockingbird-studio.com/ If you need any customization service (like theme installation, that costs $39USD from their side or any website customization service) submit a ticket by this link http://support.mockingbird-studio.com/ or send a letter by using their E-mail: mcbcustomstudio@gmail.com Also for more information you can contact us by our contact form here: https://themeforest.net/user/themerex
Best regards. Sophie Bennett.
Dear Customers, In case you have issues accessing our support website https://themerex.ticksy.com, feel free to contact the support operator directly via email at sophie.themeforest@gmail.com. We will need your purchase code. Please take our apologies for any inconvenience caused.
Regards
Hi do you plan to add image gallery ?
Hi. Thank you for contacting us. At this moment we are not planning to add such a gallery but if you need you can contact our Design Studio and they will help you with it. Have a good day!
I’ve been building websites for many years. Some templates are easy to modify while others are not. Unfortunately, this template is really hard to modify. I spent over 10 hours editing one specific feature and eventually gave up.
I asked the author to issue a refund less than 24 hours after I purchased it. Despite repetitive requests, the author refused to issue it.
I would have not purchased the template if I had known how complicated it is. I do not recommend buying this template. It may look nice but is VERY hard to edit.
Hello,
Our Tech support team is ready to assist you with any difficulties, just submit a support ticket at https://themerex.net/support/. We have not located any tickets from you in our system so far. Unfortunately, there are no sufficient reasons for a refund. As the theme authors, we keep to the Envato refund policy (http://themeforest.net/page/customer_refund_policy) and can consider only the claims connected with the quality of the theme itself, its functionality and features.
Best Regards,