140 comments found.
Hi Team,
Is there theme update planned? I’m using your theme and there are some outdated files warning on WooCommerce dashboard.
Waiting for your reply…
Its shocking that on themeforest theme’s version showing 2.8 and on wordpress dashboard I received latest version which is JunotoysVersion: 2.12.0
And one more thing, if possible please consider do some work on speed up the theme
Thank you!
Hello,
Thank you for contacting us!
Sure. We are planning a new release. Please use Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Here is the guide: https://junotoys.themerex.net/doc/#installation_theme_update In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use the option “Presales Question” and provide the purсhase code in the message body.
Version 2.12.0 is an auto-update that can be easily uploaded with ThemeRex Updater in the Dashboard as well. It will be available on ThemeForest shortly.
Regarding the website performance, we wanted to show all the possible features our theme offers, so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Please provide your website url in the support ticket at https://themerex.net/support/ – our team will be glad to assist. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance. For more details, please follow https://junotoys.themerex.net/doc/#caching
Regards.
can i get this theme in free
Hello,
We appreciate your interest in our theme.
Unfortunately, there is no such ability. When you purchase a theme, you get a license and purchase code. This purchase code allows you to get support, a theme, and plugins update.
You may use option “Presales Question” at https://themerex.net/support/ and include the name of the theme in the message body. Our Team will be glad to provide you with a discount.
Thank you.Hi,
Is there a way to make other social icons give a color when hovering over them? Now only the fb and instagram icon give a blue and purple color when hovering, but I want my mail, whatsapp and phone alsso give some color when people hover over them.
It’s in the socials menu in my footer.
Thanks in advance
Hello,
Thanks for reaching out to us!
Sure. All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thank you!
hello,
I’d like to know if I purchase this theme would I have a license to use on every site?
Hello,
We appreciate your interest in our theme!
One theme license can be used for one website/domain only. For details, please follow https://junotoys.themerex.net/doc/#general_information_license
Regards.
The woocommerce shop page has stopped showing products if the ThemeREX Addons plugin is activated. Once I deactivate the addons plugin, the shop products show up again on the shop page. Is there a fix for this?
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Does this theme include woocommerce to add products and payment gateway. I see in demo that this feature is there but in documentation or details of product WOOCOMMERCE is not listed so bit not sure will i be able to use it as online shopping website for my business directly without any 3rd party plugin purchase additionally with this product to use it as sure Ecommerce website…
Kindly answer so we can decide our purchase of product accordingly.
Hello,
We appreciate your interest in our theme!
Absolutely! Juno is a great choice! It includes WooCommerce plugin for a digital store. No extra plugins for online shopping are reguired – https://prnt.sc/8ky_ssW7ajRi Please check https://junotoys.themerex.net/shop/
Regards.
HI I understand that my support has ended, however if you are comfortable , kindly let me know if there is any way to add filter options in blog posts + Can i highlight categories of blog posts? Like “games” category can be highlight with a background??
HIghlight when viewing all posts or blog home, I can see its already highlighted in single post view..here’s an example with”parties” category highlighted.https://junotoys.themerex.net/why-do-people-depend-on-their-accessories-so-much/ Thank you
Hello,
Thanks for reaching out to us!
With Juno 2.0, you can enable “Show filters” option in Theme options of your blog page – https://prnt.sc/z0mOg_jifTM6
Also, you can enable additional taxonomy attributes (text color, text hover color and icon) for definite categories of posts in Theme Panel (WP Dashboard) > ThemeREX Addons > Extended Taxonomy tab. Please check https://junotoys.themerex.net/doc/#customizer_settings_blog_category
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, I am trying to update from version 2.5.0 to 2.7.0 but I get an error. Does this theme offers free updates after the support time has expired or this might be a technical issue? I am getting the same issue with some plugins like ThemeREX Addons, ThemeREX Updater
Hello,
Thank you for contacting us!
In case you experience any difficulties with theme update, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you without support renewal.
Regards.
Hi great theme.I have a question because i didnt find an answer.How i can deactivate the title appears on pages?
Hello,
Thank you for choosing our theme!
You need to choose custom header layout for the page in Theme Panel – Theme Options – Header – https://prnt.sc/C7mo2WBFYYYr and hide the title in the header layout – https://prnt.sc/ZhI3A8jGXg4e
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Great theme.
Thank you so much for your feedback! We are so happy you enjoy the theme!
Hello. I bought this good theme. But i need to build landing page for my products. How to do it with your theme? Because the theme not include landing page. Thank you.
Hello,
Thank you for choosing our theme!
Feel free to use the home pages as landing page: https://junotoys.themerex.net/ , https://junotoys.themerex.net/home-2/ and https://junotoys.themerex.net/home-3/
In case you have any difficulties with customization of this theme our Support Team is always ready to help you and resolve all the issues at at https://themerex.net/support/
Regards.
We have a support query as one of the pages has some bugs, is this the only way to ask for support unless we pay $33? That can’t be right??
Hello,
In case you came across some theme flaw, please submit a ticket using option “Pre-sales question” at https://themerex.net/support/. Our Tech support team will be glad to assist you! However, any other customization questions require support renewal.
Regards
Hello,
I’m going to buy this product, do you have adding custom font feature?
will I easily add?
thanks
Hello,
Thank you for your interest in our theme!
Absolutely! You can easily upload custom fonts and adjust settings for specific typography elements. Please check this guide for more information -https://themerex.net/wp/add-new-font-to-wordpress/
Regards.
Hello,
I have updated the theme to the latest version, but all the shortcodes and all the styling i gone. I use a child theme, so this should not be happening. You can check the site here: https://staging.ypografi.com/
Let me know about the solution.
Best Regards
Hello,
Thank you for getting in touch with us!
Could you please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body? Our tech support team will check and assist you as soon as possible without support renewal.
Regards.
Hi, I’m doing the installation of the theme for a client and when I try to upload the demo I get a warning symbol and an error that look like this “Error load data from the file ‘http://demofiles.themerex.net/junotoys/default/users.txt'. Please, try again!” I check and the system requirements are ok and are the same or greater than the ones you suggest on the documentation. Did you have any idea why the demo content is not working? Thank you for your help. Regards,
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. In case “Demo Data” installation is stuck, you can manually install it by downloading the demo.zip archive from our server – demo.zip. Extract the archive to demo/ folder and upload this demo/ folder to wp-content/themes/junotoys directory.
If the issue persists, please contact our support team at https://themerex.net/support/ Our operators will assist you as soon as possible.
Regards.
Hi, thank you so much! it worked perfectly!
Happy to help!
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, I just installed your theme and I have an issue with number of product on my shop page. There is only 5 products showing (no matter what the setting is). I already tried plugins, edit of functions.php, but nothing is working. Please can you advise..?
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Will you provide a recent update on this theme or not?
Hello,
Thanks for reaching out to us!
A new big release with Elementor and ThemeRex Updater plugins included is currently under development. Stay tuned and watch for updates.
For now, we recommend updating all bundled plugins the latest version of which you can obtain by submitting a support ticket at https://themerex.net/support/
Regards.
Hi. Essential-grid plugin wont work, forces site to crash when we try to access backend editor for home screen. Also WPBakery Page Builder is stuck at v.5.5 will it be updated to support v6.7?
Hello,
Thank you for contacting us!
To avoid any issues, Essential Grid, WPBakery and all bundled plugins should be updated. Our Tech support team has sent you the latest version of the plugins in your support ticket.
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
In the support ticket the tech support team did not send me WP bakery 6.7 – they sent rev slider and essential grid, and as you can see in the comment we were asking about wp bakery page builder’s current version. Also the screen shot you sent is not valid as is a different version to what we see. See our screen shot https://prnt.sc/1qluu8z
Please navigate to WPBakery page builder-> Role manager to disable Gutenberg editor. Your support ticket has been updated. Please check it at https://support.themerex.net/ticket/49757
Regards.
Hello, I installed the theme and the Essential grid plugin doesn’t work. What can we do on that case, is there any way how to fix this?
Thank you, Kostricani
Hello Kostricani,
Thanks for reaching out to us!
To avoid any issues, all the bundled plugins should be updated to the latest version. Our Tech support team can send them whenever you need the update. Just submit a support ticket at https://themerex.net/support/ The assistance will be provided as soon as possible.
Regards.
Hello, I can see in the description that the Last Update was on 19 July 19. Do you plan on an update or the theme is not supported anymore? Thank you in advance.
Hello,
Thank you for your interest in our theme!
Please note that the template is fully maintained by Our Team and is fully compatible with the latest version of WP. Just make sure that all the bundled plugins are updated, the latest versions of which you can always request by submitting a support ticket at https://themerex.net/support/
Currently, we are planning a new big release, including Themerex Updater plugin in the package, so you could update the theme and all the bundled plugins whenever a new version is released directly in the Dashboard. But the testing process will take some time.
Regards.
