I like the theme a lot, but getting support is next to impossible. I just paid MORE money to extend my support period, but I can't get any support.
5,498 Reviews
After Using Jupiter X for 4 Years, I am REALLY dissapointed of their Customer service and their product.
I am not a professionnal Web designer, and I am using basic features to develop simple websites but I constantly have issue / Bugs.
Lately, the sticky header start messing up with the Satic one when I scroll down and my content keep on jumping here and there, while I'm using it on a very SIMPLE page with only JUPITERX features.
I wanted to get some help as I assume a bit of CSS would be enough. I have NEVER used the support before, always used walkarounds and today for the first time, I'm trying to get help but I CANNOT ask questions on their forum as "My support expired"
Some friends of mine have build EXACTLY the same website with other theme and they have NO problem. No bugs. The Basic functions works perfectly, so they just don't need support.
So I've looked online and it appears that everyone recommend to NOT use Jupiter X header option but Elementor PRO! So What's the point of buying their template?
Look for other options!
Author response
Hello,
What PHP version are you using? There may be some incompatibilities. Are you using any 3rd-party plugins? We need to investigate this issue. Could you write to tatyana@artbees.net and provide WP Dashboard, FTP credentials for investigation?
Thank you.
Regards.
There are more than one reason that makes jupiter to my absolute favorite. The support helped me many times, because i am not a "coder". Special wishes and some issues with WOO were solved within hours without waiting. Thanks to the entire team!
I keep coming back to this theme!!
Slow, to much (plugins) going on for a simple site, Plugins included are demo plugins. No paid features available in for example Elementor.
Jupiter X is a good template for a variety of reasons, lots of options for one but mainly because Artbees' customer support is outstanding. I've used the Ken template as well as regular Jupiter and when ever I've struggled I ask them a question and they help out within 24 hours. I will continue to use them and guide others to their products too.
It's awesome, easy to use and professional
Good, helpfull and fast customer support.
Great stuff me and my team love this
It is a good theme but it would be even better when it did not depend on Elementor and it was eliminated.
by Whitx 1 month ago
Best & fastes customer support of all templates for Wordpress I ever used! :-)
FANTASTIC template designs out of the box - which is very helpful for customizing client websites.
One of the most versatile theme on the web
The best price/quality/quantity theme around here. I'm a long time user and I can say a lot of good things since their QA has also been improving over the years. Their ready-made templates are in quantity and quality. I think anyone will get their investment on this theme back in no time. Keep it up.
Support is great. I'm using the Theme for about 7 months now and needed the support for several times. They always reacted within a few days and really helped me out!
