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720 comments found.

Hi there. I cannot edit items under Content Builder. It is loading faded and cannot make changes. I have it enabled. I cleared theme cache and browser and no luck. It was working when I set it up. What else can I do?

Hi,

Thank you for purchasing.

Please check. There are javascript conflicts between theme’s script and plugin’s script. Try to disable all plugins.

If you still have the issue. Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Then please let me know ticket ID.

How to disable burger icon on the right?

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Hi there. The font on my blog homepage is displaying differently on Chrome and Safari. On Chrome my blog headlines are in bold and no spaces between words, but on Safari, it has spaces and it’s not bold. How do I change it on Safari, why is it displaying like this? Blog on www.nafisa.co.za – thanks

Ok, I had a feeling it might be that. Is there a way to reduce the font size on blog headings then? It doesn’t work from Theme Setting > Typography. Thanks

Hi,

Could you please open Theme Setting > Script > Custom CSS and add below code.
.post_header.half h4
{
  font-size: 20px;
}

Thanks but it does not reduce the font size; it changed the font on my secondary header and made everything bold. It’s ok, I don’t think much else can be done.

sinmo

sinmo Purchased

Hi!

Thank you for the great theme. Currently, we’re working on our new website using “Jupiter”. We would be very thankful if you could help us with answering our following questions:

1. Using the option “Excerpt” doesn’t work. What can we do? The excerpt isn’t showing up anywhere. We only see the first words/sentences of the respective blog post.

2. How can we change some settings of the “Columns Blog” (showing in the Content Builder)? Which .css-file?

3. We know that you do not support requests regarding customization services in general. But maybe you can help us with these little requests:

a. How can we put the text in a blog post (using full-width, not the sidebar modus!) in the middle (but not centered!) like this: http://fs5.directupload.net/images/160215/crsfco4e.jpg b. and how can we specify that this customization (putting text in the center of the blog post) does not influence the performance on smartphones etc.?

As already said, we would be very thankful about your response – knowing that (especially our last question) may be to specific for general support. But you would help us a lot and support a young and new project. Thanks in advance!

Best regards!

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Dear Sir/Madam,

This looks like a great theme! I would like to purchase the theme. Before I purchase this theme I would like to know the following things: Is it possible to turn the black top menu off? and if this is possible can I still navigate on the mobile version of the theme? Do you know if I could put the social icons (facebook, twitter, instagram) in the menu below the big title of the website?

Thanks!

Hi,

Thank you for interesting.

1. Yes you can turn it off via theme setting.

2. Yes you still can navigate mobile navigation.

3. Sorry social icons displays on footer instead of site title.

Hi Peerapong – Long time customer of multiple themes (Core, Titan, Photography, Cesar included) you’ve created – great work. On 3/16, I somehow incorrectly purchased your “Jupiter” theme vs. the “Jupiter” theme produced by Artbees that I intended to purchase. Something in my browser cache redirected me to your theme, and given they are the same price and name, I didn’t notice it when I purchased. Yesterday, I downloaded your theme, uploaded to my http://www.terrymacvey.com site, and immediately noticed it was the wrong one. This was an honest mistake – haven’t used/won’t use your theme, and am wondering if you’d be okay with processing a refund? Thanks in advance.

Hi,

Thank you for purchasing.

Sorry we have no control over payment. Could you please contact Themeforest support team, they should be able to help you on the issue.

I am searching for the shortcode which allows me to put some filter function in my site like you are using for example for your templates – ALL / JUPTER / KEN and then subdivisions – all / buisness / photgraphy …. Please help

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Hi there, I’m interested in doing another website with your theme :) Just had a few questions: 1) Is your theme compatible with any sort of events plug-in? 2) I saw on some church themes that there is a Sermons integration with podcasts which you can listen to, watch, download, etc. Do you know of any plug-in that would work with your theme that would allow integration of podcasts? 3) Also I’m looking for a way to do a “Donate” link in the navigation bar which will go to a page where people can donate on a one-time or multiple time bases. Any chance there’s a way to do this with Jupiter? Really appreciate your help :) -Renee

Kindly disregard / delete this comment as the project isn’t going ahead

Hi, purchased this theme and trying to import the s nample data. Unfortunately it fails on importing any media e.g Failed to import Media “shutterstock_112916848” and when I check the zip file I cannot find these images. Is the sample data meant to be without images?

Found them, you just need to request the updated zip file which contains all the shutterstock images.

Ok great! :)

Hi,

I’m getting this error from error log, how do i fix this?

[25-Apr-2016 15:51:36 UTC] PHP Fatal error: Call to undefined function getConnectionWithAccessToken() in /home1/enterqd2/public_html/wp-content/themes/jupiter/lib/admin-default.lib.php on line 13

Thanks,

Hi,

Thank you for purchasing.

Could you please check if this file /wp-content/themes/jupiter/plugins/twitteroauth.php is located in your theme folder.

Yes it is in the folder…

Hi,

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Is there an easy way to move the comment box up so it is directly under the post?

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Is there an easy way to move the comment box up so it is directly under the post?

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

The pagebuilder doesn´t load suddenly. Something you need to update? I´ve unactivated the plugins, still the same issue.

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I have no purchase – it´s my customer who has problem and another webdeveloper built the site.

Hi,

Please ask your customer to find purchased code then please open a ticket to use here https://themegoods.ticksy.com/

Hi, any idea why my website isn’t loading? Theme and plugins are all updated. Everything was great but now it’s now loading the website. Hosting and DNS are both good to go.

Looking forward to your prompt response. Thank you.

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Greetings,

Great theme, best one yet! I have one question though:

I have a Page Section (set to Full Height) and two columns inside; left column shows an image and right column shows text (TITLE and PARAGRAPH), I´m trying to vertically align the PARAGRAPH to the bottom. Is there a simple way of doing this?

Thanks!

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Hi, I’ve just purchased the latest Jupiter theme for Wordpress and am using Easy Theme and Plugin Upgrade to install it. I receive the following error “The package could not be installed. The theme is missing the style.css stylesheet”.. The zip file that was downloaded is themeforest-5177775-jupiter-multipurpose-responsive-theme.zip. Can you help?

Hi,

I think you posted on wrong Jupiter theme :)

It took 3 tries to updated the theme from 5.1.3 to 5.1.4 via your UPDATE option in the control panel… finally had to use the update link in the Appearance to get it to work and VC will not update: Error message: An error occurred while updating WPBakery Visual Composer (Artbees Modified Version): Update package not available.

1. Why is this happening? Please answer asap as I have 25 for so sites for my clients to upate and I don’t want to start this massive process until I know VC will also update – to have these errors is very time consuming. This is the first time this has happened by the way with VC not updating correctly.

2 Also, are they any updates on the sliders we have to worry about in this new version?

Thanks so much JKS

Hi,

I think you posted in wrong Jupiter theme :)

Hello,

Does this theme support post formats? For example, video posts will have a play button over the featured image.

Thanks!

Hi,

Thank you for interesting.

Yes please see sample of video post page here http://themes.themegoods2.com/jupiter/stranded-at-the-airport-dont-forget-rule-240/#.V2ToyuZ96AY

Hi, i’ve updated my jupiter version but seem the next and prev arrow on my portfolios items works inverse… posts are in alphabetical order but the arrow has to send to the next post appears to the left instead of right and vice versa. how I will adjust this? thank you a lot Marco

Hi,

I think you confused with another jupiter theme from other author :)

?I am writing to ask about the updates and support for your Jupiter theme. I had purchased this theme a while back and was under the impression that I would have updates and support for a lifetime, as per the notes. I have a client who has been using this theme for a few years now and is experiencing some issues and is hoping that an update of the theme will solve some of those issues.

Please let me know what you can do.

Thanks!

Hi,

Thank you for purchasing.

Please check. There are javascript conflicts between theme’s script and plugin’s script. Try to disable all plugins.

You can always download the latest version of theme from your account > downloads.

Thank you. I will have them check.

How would we just update the theme, rather than reinstall the latest version?

Thanks again.

Hi,

Update using plugin

1. You need to download and install Easy Theme and Plugin Update.

2. After installing the plugin. Go to Apperance > Themes > Add New > Upload Theme

3. Select “jupiter-v…installable.zip” file and choose “Upgrade existing theme” option to “Yes” and click “Install Now” button

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