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734 comments found.

Hello Team,

I have a problem with the upgrade, i explain : When wordpress upgrade to 4.5, visual composer wasn’t working anymore.

So i follow your advices, i first upgrade jupiter to the last version (5.18) and then upgrade visual composer to the last version too.

After that, the visual composer works ! but my front office is strange, many things change and i really don’t know why.

Can you help me to fix that please ?

Thanks in advance, Best regards

Hi,

I think you posted in wrong Jupiter theme. Could you please check :)

Hi guys, I can’t seem to be able to figure out how to get the mobile site working with this theme. It keeps showing the mobile version of wordpress, which is obviously nowhere near as pretty as the theme itself ;) When I scroll all the way down the page and press “show full site” it does work perfectly, but obviously I want it to show that version from the get-go. Does anyone know how I can fix this? Thanks alot!

Hi,

Thank you for purchasing.

I think the mobile version is coming from one of your plugin so it’s replace mobile version of theme. Could you please try to disable all plugins to see if it fixes the issue please.

hi i like this mockup where do i find it? SINOPE DEMO [removed]

This comment is currently being reviewed.

I have set up the site, figured out how not to have the main menu, but would like to change the Main Menu background color away from black and go with green.

I did not see in the styling how this can be achieved.

I also want to change the Secondary Menu font color, along with the drop downs, from gray to green. Any way to do this?

Lastly, I have changed to copyright text color to white, but it still keeps coming up as gray.

The rest of the site was pretty easy to figure out due to your documentation. This is a great theme to work with. Better than most.

Thanks in advance!

Tim

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Hi There, After updating the theme to the latest version v5.4.1, I keep getting the message that WPBakery Visual Composer (Artbees Modified Version) 4.12.2 has an update available 5.0, but when I remove and install visual composer it reinstalls 4.12.2. What am I doing wrong here?

Hi,

I think you posted on wrong Jupiter theme :)

Hi, I am having an issue with the secondary menu. I have, “Use fixed top menu” checked, but the secondary menu goes away as I start to scroll down a page. I thought that setting would keep it fixed, and not disappear. I turned the setting off for now. The menu stays static. Shouldn’t the menu follow down the page when the option has been clicked? I am using version 2.3.1 of Jupiter. Thanks in advance!

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Hi, purchased this a few months ago and only just got round to looking at it.

One thing I notice is that when you try to use a percentage score using Taqyeem, even though on the actual page the percentage score shows correctly, on a category page or the search results, or anything that uses the score as an overlay on the thumbnail, it shows the word ‘points.

You can see this bug on the demo. If you search for ‘skyscraper empire state’ the search results page shows a link/thumbnail that says 7.2 Points yet the review page itself shows 72%. You can also see the same on this category page: http://themes.themegoods2.com/jupiter/travel/

Is there a fix for this? I am out of the support period now but would welcome a fix I can do myself :)

I am not sure I have got my head around the included gallery plugin. Is there a way to embed a gallery in a post like a carousel? It seems I can only create gallery pages or have a gallery as the ‘featured’ part of the post i.e at the top. Or, is there a spate plugin that I should be looking at that will work well with this theme?

Thanks

OK, sorted this out using shortcode and existing galleries. Please disregard :)

Hi, when I try the Google Maps shortcode on a post it very quickly flashes up the map then I get the “Sorry! Something went wrong.” message. I am wondering if it is related to API keys and if so, am I meant to be inputting the API key in somewhere as the manual doesn’t mention it?

Thanks

If it helps, if I install other Google Map plugins that request an API, it seems to work. Going back to Jupiter I have tried to add the API key in the Theme Settings | Social Profile under Google API Key but the same problem.

And if I check the console I see the error:

Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys

plus

Google Maps API warning: SensorNotRequired https://developers.google.com/maps/documentation/javascript/error-messages#sensor-not-required util.js (212,33)

so I guess I was right….where does one input the API key for the maps then? You’ve clearly got it working on the demo :)

hi, great theme no doubt. Notice now the video doesn’t work in internet explorer 11, the slider is broken already and it shows only the splash screen, i am using the latest theme, lastest wordpress, and latest plugins till date. I also browsed the demo on your URL on IE11 it shows the same, could you pleas advise? thx

Please login with your purchased account so we can continue providing support for you.

Is it possible to create two menus, one primary and the other secondary, to appear only for mobile?

Hi,

Thank you for interesting.

Really sorry it doesn’t support that option.

Hi,

I have this major problem: If I edit a page (let’s say I edit Home) and change anything, then some of my other pages will get screwed. For example, if my page “art” has a slider and a sidebar and content using the content builder, after saving “home”, all has been lost. I can re-edit the page and select the right sidebar, and slider etc but then when I will save some other page (sometimes all of them) will get screwed. Any ideas?

I tracked it down and it looks like in file jupiter/fields/page.fields.php $_POST is empty, so delete_post_meta is being called. Why is this happening?

After further debugging, it looks like it happens because of the new REST API. During that call, $_POST is empty, so everything gets deleted. Can you please fix it?

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

scotwebb

scotwebb Purchased

Is there a way to stop the combination of the two menus when on a mobile device or when the browser window is small?

Hi,

Thank you for purchasing.

It would required editing theme PHP code for that. If you are familiar with coding, please let me know. I can help you on it.

scotwebb

scotwebb Purchased

I can certainly edit the code if you can help me with what needs edited. Basically I would would want to only show what is on the secondary menu (not the top one in the black bar) when the menu shrinks responsively.

Hi,

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

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