We would like to remind our customers that as per our support policy we do not provide customer support via the comments section on themeforest and restrict customer service to our email helpdesk and live support chat facilities. This is to ensure that all requests are dealt with as quickly as possible, followed up by professionals, and not lost in a thread of random comments.
If you need any assistance while setting up, updating or customizing any of our products, our premium support service is available to all customers, free of charge, 7 days a week.
To submit a new ticket, please visit
...or simply send an email to firstname.lastname@example.org and we will acknowledge receipt immediately. Our average response time is 1.4 hours, but we sometimes reply to support requests within minutes.
You can also contact us via our live support chat, whenever it is available, 7 days a week. Please contact our agents on shapingrain.com or through any of our live demo sites.