Support for JustLanded - WordPress Landing Page

Support for JustLanded - WordPress Landing Page

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Well Documented

ShapingRain does not currently provide support for this item.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

JustLanded is great, but I need something more powerful. Any ideas?

We have based our latest theme, Off the Shelf, on everything we’ve learned from JustLanded’s users over the last 2 years. It’s the most powerful multi-purpose marketing theme on themeforest, with multiple unique designs built into one theme, unlimited re-usable banners, full WooCommerce support and more.

Off the Shelf Online Marketing Theme

I have a problem with JustLanded, where can I get help?

All our customers are premium customers! We provide free premium support via email to—and, whenever available, via live support on or any of our live demo sites.

Please note that we do not provide customer support via the ‘Comments’ section.

Our customer service policy applies.

Where can I find the user manual?

JustLanded for WordPress comes with a fully-illustrated user manual. It is contained in the ‘Documentation’ folder of the main file you can download from themeforest after your purchase. The same folder also contains additional tutorials, quick guides and the manuals for all plug-ins we ship with the theme.

Please remember that the ‘Main File’ is not identical with the installable theme file, so you will have to download that file separately from themeforest. So please head over to and click on the ‘Download’ drop-down button to retrieve the ‘Main File’.

Do you provide support via the comments section?

We would like to remind our customers that as per our support policy we do not provide customer support via the comments section on themeforest and restrict customer service to our email helpdesk and live support chat facilities. This is to ensure that all requests are dealt with as quickly as possible, followed up by professionals, and not lost in a thread of random comments.

If you need any assistance while setting up, updating or customizing any of our products, our premium support service is available to all customers, free of charge, 7 days a week.

To submit a new ticket, please visit

...or simply send an email to and we will acknowledge receipt immediately. Our average response time is 1.4 hours, but we sometimes reply to support requests within minutes.

You can also contact us via our live support chat, whenever it is available, 7 days a week. Please contact our agents on or through any of our live demo sites.

How do I update the theme?

If you are using a version lower than 1.2.0, please follow the user manual’s update instructions (chapter 1.2). From version 1.2.0 we support one-click automatic updates through the WordPress interface via our own update server.

I have an update notification that the new version x.x is available but, I can’t seem to download it. If I try the automatic update through WordPress, it says “update package not available”. Where do I get the update package?

This affects version 1.2.0 or higher. JustLanded comes with an auto-update feature, but you need to be authenticated in order to obtain free updates automatically. Please enter a valid license key in order to activate the automatic update feature.

Please note that you can still download the latest version from themeforest, even without a license key, if you would like to perform a manual update instead.

Please contact customer support via if you need any assistance.

Can I integrate JustLanded with WooCommerce?

  WooCommerce Integration

An optional plug-in for JustLanded for WordPress to integrate JustLanded with WooCommerce ships with JustLanded for WordPress. Turn your landing page into a digital marketplace, sell digital downloads or physical products – with WooCommerce, one of the most popular shopping cart plug-ins with payment gateway integration available for the WordPress platform.

Please note that you will have to install and activate the integration plug-in prior to being able to use it.

Is any coding required in order to create a landing page with JustLanded for WordPress?

None at all! JustLanded for WordPress is much more than a simple WordPress theme: it’s a complete landing page building toolkit and all its features can be adjusted using the user interface from within WordPress.

Split button vs single button

No coding skills are required. However, we also support more advanced layout scenarios with shortcodes for which some additional knowledge about WordPress, its TinyMCE editor and shortcodes may be required. Those options are well documented, and our support team is always there for you to help you do things we didn’t anticipate when we designed JustLanded for WordPress.

When attempting to install the theme I get the error message “The package could not be installed. The theme is missing the style.css stylesheet.”—What should I do?

You attempted to upload the entire product package. WordPress cannot determine which of the files contained in that package contains the actual installable theme. Please extract from the archive, and upload that file instead.

You may find additional useful information in the Quick Start Guide, which is contained in the zip file you downloaded from themeforest.

I don’t like the split-button. I only need a simple buy button!

Split button vs single button

Absolutely, no problem! With JustLanded for WordPress, switching the button style is easy: just select “Single Large Button” under the “Action Buttons” tab, and you’re done.

I would like to set up a landing page with JustLanded for WordPress. It’s my first one, where do I start?

We recommend that you start with the demo data that ships with JustLanded for WordPress. The manual provides detailed instructions. If you need any help, please contact

I would like to use the newsletter sign-up form with an unsupported third party provider. How can I do that?

JustLanded for WordPress is prepared to deal with that. We do support a variety of lesser known mailing list service providers through our helpdesk. Please get in touch with

Does JustLanded for WordPress come with demo data?

Demo Import

Yes, it does. We include our complete demo site with the package as an XML import. We also have an “Import Demo Data” as part of the admin interface that allows you to import all demo settings and contents that belong to the administration interface.

When importing demo data via the WordPress Import Tool, please ignore any error messages complaining about content types not being imported. This is perfectly normal and nothing to worry about. It’s the result of us shipping content for additional plug-ins, and with those plug-ins not being present WordPress will complain about it, but the import will still succeed.

Does JustLanded work with the Visual Composer plug-in?

Yes and no. We ship the theme with a very simple page builder to build your landing pages, and landing page blocks cannot be created with Visual Composer. However, Visual Composer should work as expected on regular content pages. Please contact support via if you have any concerns prior to or after your purchase.

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