This author's response time can be up to 1 business day.
I really like the theme but i am unable to get in the admin page’s so i can not really use it now. the message that i am getting from out of apache is the following:
First of all this is a fresh installations only the plugin from the guide are installed at this moment:
Wed Apr 30 16:26:46 2014 [client *] PHP Warning: mysql_real_escape_string(): Access denied for user ’’@’localhost’ (using password: NO) in /srv/http//public_html/wp-content/themes/justshop/functions/admin-interface.php on line 111
Wed Apr 30 16:26:46 2014 [client *] PHP Warning: mysql_real_escape_string(): A link to the server could not be established in /srv/http//public_html/wp-content/themes/justshop/functions/admin-interface.php on line 111
Wed Apr 30 16:26:46 2014 [client *] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘fetch – — Query: select * from wshop_revslider_sliders order by id’ in /srv/http//public_html/wp-content/plugins/revslider/inc_php/framework/functions.class.php:7\nStack trace:\n#0 /srv/http/*/public_html/wp-content/plugins/revslider/inc_php/framework/db.class.php(22): UniteFunctionsRev::throwError(‘fetch – ...’, -1)\n#1 /srv/http//public_html/wp-content/plugins/revslider/inc_php/framework/db.class.php(36): UniteDBRev>throwError(‘fetch – ...’)\n#2 /srv/http//public_html/wp-content/plugins/revslider/inc_php/framework/db.class.php(127): UniteDBRev->checkForErrors(‘fetch’)\n#3 /srv/http//public_html/wp-content/plugins/revslider/inc_php/revslider_slider.class.php(1469): UniteDBRev->fetch(‘wshop_revslider…’, ’’, ‘id’)\n#4 /srv/http//public_html/wp-content/plugins/revslider/inc_php/revslider_tinybox.cla in /srv/http/*/public_html/wp-content/plugins/revslider/inc_php/framework/functions.class.php on line 7
Let me know what i can do to solve this?
With kind regards
Thanks for purchasing the theme, please contact me with wp-admin info here http://templatation.com/support-tickets/ and I will look into it.
I’m using the visual composer and the FlipBox but the button that enables me to choose a Url to point the button (on the back) to doesnt open any sort of field or dialogue box etc.
Please can you advise?
Thanks a lot
Can you please share your url and wp-admin details please , you can create ticket at templatation.com/support-tickets/ or email me from themeforest profile page contact form.
Thanks for the update. That fixed it
I have a problem with the product categories on top of the frontpage.
The images (using the stock images from the preview site), will only show in rectangle, and not wide format.
Another problem i have, is with the “Content Area”, if i use a page that have uploaded images to it, then one of the images will appear before the title of the page. http://i.imgur.com/bssjF2G.png
If i remove the image shown from the media library, then it just shows another from the post.
To sort the image size problem, please visit : http://templatation.com/documentation/justshop/#woocommerce_setup_product_image_sizes you will need to regenerate thumbs to fix previously uploaded images using http://wordpress.org/plugins/regenerate-thumbnails/ plugin.
To sort second problem please go to themeoptions/dynamic images and uncheck last option. (Automatic image thumbs).
If issue still persists please share your url and wp-admin details please , you can create ticket at templatation.com/support-tickets/ or email me from themeforest profile page contact form.
Thanks, worked perfectly.
Where can i change the language on the contact page?, it seems to be one of the few things i cant change the title and text on.
You should be able to change all text as everything is translatable. Try rescanning files and please follow http://templatation.com/documentation/justshop/#theme_options_translations
If issue still persists please share your url and wp-admin details please , you can create ticket at templatation.com/support-tickets/ or email me from themeforest profile page contact form. Thanks
How to upgrade WPBakery Visual Composer since, automatic upgrade not working.
There is a new version of WPBakery Visual Composer available. View version 4.1.2 details. Automatic update is unavailable for this plugin.
I have updated the theme with latest VC , please update theme and re-trigger the plugin install and it will be updated.
In theme VC 4.2.2 and new version is 4.3.3 can you update theme?
I will update the theme next week.
I would like to perches this template.
I understand that it’s support wrml and I wonder if that’s mean that the template already support RTL?
I would like to translate it to Hebrew
I am sorry, template doesnt 100% support RTL yet.
Hi! Just bought the theme. Nice one! Just a question, how can I change the theme color to soft grey, is it possible?
Thanks for purchasing the theme, yes you can change the color, but it needs some css customization, you can take the steps mentioned here : http://themeforest.net/item/justshop-cake-bakery-restaurant-wordpress-theme/4747148/faqs/17545
Hi, thanks for your quick reply! I followed the instruction and managed to get the theme color as I wanted but only on the header:-(, the rest, the body, the text, the footer has different color (orange). How can I edit this? Thanks so much!!!!
Surely I will help you with it. But please share your wp-admin, you can create ticket at templatation.com/support-tickets/ (faster response) or email me from themeforest profile page contact form. Thanks
Hi, I wanted to tell a bug in the contact page and in general the pages with the slides with Safari. The content disappears below the slides. You can check it both in my site http://parmigianoprofi.it/contatti/ than in your demo. You may sitemarlo. Gazie.
I modified the format of the contacts page. But you can also see this problem with Safari in your Demo: http://templatation.com/justshop-theme-layout2/ or on the home page www.parmigianoprofi.it. thanks
It seems you are right, I will fix it asap and update the theme. Thanks for notifying me.
Ok, I caught it , it was actually because of NKS plugin i was using to showcase other layouts , I removed it and now its good, you can recheck http://templatation.com/justshop-theme-layout2/ . I suggest you too remove that plugin from your website and everything will be ok.
HEEELP! My site was okay yesterday and total it says I got a fatal error because of the revslider. I didn’t change anything at all it was working okay! Please help!!!!
Update : As notified in email , issue was server related and is sorted by hosting provider.
Help, I cannot see Revolution slider on my mobile. You can see it on the desktop mode. I cannot figure out how to enable it. Also I want to remove the cart option I also cannot figure out how to remove it as I wont be selling anything online. Here is the website
I also noticed on your website , correct image size has not been setup , please setup them as described here : http://templatation.com/documentation/justshop/#woocommerce_setup_product_image_sizes
to re-apply those sizes to thumbs already generated, you will need to regenerate thumbnails using : wordpress.org/plugins/regenerate-thumbnails/
How can I disable the Theme options “color picker” side menu on the left?
There is a small “gear” button that opens a menu to choose the theme color, I want to remove this.
Thanks for purchasing the theme and sorry for the trouble, actually other day I uploaded theme with my demo version by mistake.
To fix it, please replace this file in THEME/ folder https://www.dropbox.com/s/0ue3jyn4vnw6x2s/header.php
or you could re-download the theme, I have updated the theme now.
Hello good afternoon I love the theme, but I have a problem, I updated everything and now asks me to update the WPBakery Visual Composer, as I do?
A greeting and thank you very much
Hello good morning, sorry but I have another problem, which is prepared to put wpml but not me translates homepage.. Thanks for all
The new version of the theme also includes new version of VC, you can re-trigger installing it by going to Appearance -> Install plugins.
I do not understand your WPML question.
If you still face problem please share your wp-admin and I will be able to help deeper, you can create ticket at templatation.com/support-tickets/ (faster response) or email me from themeforest profile page contact form. Thanks
Hi good morning, I solved it the wpml, just had to turn it in theme options, and the new version of the wp bakery also be installing. Thank you!
I have one last question, when I view the website on the left a wheel is that if you give a popup that is titled theme options with 6 theme colors appear …. I like that it does not appear, where you delete or disable by Please?
Sorry thats an update mistake of mine other day, to fix this please replace this file in THEME/ folder https://www.dropbox.com/s/0ue3jyn4vnw6x2s/header.php or you could re-download the theme, I have updated the theme now.
Hello good morning, thank you very much for the help everything went very well.
But now I have another problem, it comes plugin wpml, all pages have been translated well, except the home page, there are things in the translation chain me not catch, I’ll leave the link to the page and see ..
Can you help me please?
Thank you very much for everything and congratulations on the subject
To sort this issue I will need wp-admin access : please share your wp-admin and I will be able to help deeper, you can create ticket at templatation.com/support-tickets/ (faster response) or email me from themeforest profile page contact form. Thanks
ok right now
thank you very much
Hi, great theme and I am interested in purchasing but just have a couple of questions.
On all layouts, (responsive), when viewed on a smart phone (both iPhone & Samsung) the showcase area, Celebration Cakes, Fruit Desserts etc. are not centred on the screen when viewed in landscape. They are all aligned to the left. Can this be fixed?
Also on responsive Layouts 2 & 3 (The ones I like) the logo is not visible when viewed on a smart phone in portrait and only slightly visible in landscape. Can this also be fixed?
Thanks for your interest, and thanks for reporting both issues I have fixed them and updated on themeforest.
Hi. How do I remove demo changer from live site?
To fix it, please replace this file in THEME/ folder https://www.dropbox.com/s/0ue3jyn4vnw6x2s/header.php or you could re-download the theme, I have updated the theme now.
I’m using the Woocommerce plugin with this theme and during the check out process when the ‘Place Order’ button is pressed the page just sits there with the spinning icon. Never continues to next page in line for the check process. Not sure if I’m doing something wrong or what. Any help would be greatly appreciated as this site is to be fully launched by July 1st.
However, this seems to be woocommerce issue and not theme issue. But I will look for you If you share your url and wp-admin details please , you can create ticket at templatation.com/support-tickets/ or email me from themeforest profile page contact form. Thanks
I have determined it to be a plugin issue. I have received little help from woo commerce for this issue. Any suggestions?
It is also only when using the cash on delivery option.
I googled it and it seems a few more people too face this problem, if you share your URL I can debug the page with console to see what could be wrong. Otherwise you can try posting on forum of woocommerce here www.wordpress.org/plugins/woocommerce
Your just shop is very cool theme that i ever used. Only one thing i missing is demo content. So can you please Give me resource OR demo content for the same.
I Hope for your positive reply.
Email : firstname.lastname@example.org
Demo xml is included with the theme download itself. I see you did not purchase anything from this account, if you purchased from any other account please message from that.
Hi, Great theme but we are having a bit of trouble with loading times which seem to be an issue with fonts. Have you looked into any issues with slow sites using this theme? Can you offer assistance? Many thanks
Sure, I will help as much as I can. please share your url and wp-admin details please , you can create ticket at templatation.com/support-tickets/ or email me from themeforest profile page contact form. Thanks
love your themes so far, and i would like to customize a bit.
i can set individual slider for each pages / products.
is there any ways to add custom slider for each category?
Glad you like the theme:)
I am afraid its not possible without some hacking, I suggest trying : https://wordpress.org/plugins/custom-category-templates/
I don’t think that is the solution i seek.
I have enabled slider to show in all webpages. and i want to add different slider for some pages, which is achieved by modifying custom content in hero area (metabox). but i also want to change the slider for product-categories (woocommerce) page so it can have different slider than the default one, when i edit the product-category, i can’t find metabox to input custom content in hero area.
fyi, i am a developer. maybe you can guide me to edit the right code?
im thinking to add metabox in woocommerce product category and then show the slider instead of the default homepage slider.
Sorry for delay in replying.
Yes, I know what you mean , and you dont find metabox on category pages as they are made using archive page template, common for all categories.
You can do it with little hacking , If you are a developer , I would suggest you create category pages for particular category and insert slider shortcode there using do_shortcode function. for example, if category is news , you can create category-news.php and paste archive.php code there. and then inside this page put slider shortcode.
read more about category templates here : http://codex.wordpress.org/Category_Templates
I suggest you do all this in child theme so that you can update easily in future.
Can you help please. On my contact page when people send me a message I am not receiving the same. Any advice ?
This problem mostly related to server, as its server that actually sends email. Please make sure to contact your host first, they can track all email queues etc.
if you have done that and still need help then please share your url and wp-admin details please , you can create ticket at templatation.com/support-tickets/ or email me from themeforest profile page contact form. Thanks
Hi, I want to use the About Us in the home page to have a slider instead of plain text. But I’m unable to.
I tried the rev slider shortcode, and many other sliders shortcode and doesn’t work, but in a different page the same shortcode works.
How to use the revolution slider in the about us/testimonials part?
Thanks in advance!
I could help more if you share your url and wp-admin details please , you can create ticket at templatation.com/support-tickets/ or email me from themeforest profile page contact form. Thanks
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $23.50