Support for Kabuki - Luxury Portfolio/Agency WordPress Theme


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Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

I have uploaded the theme archive “Kabuki_Installable” yet when I try to activate the theme it shows an error message or an empty screen. What is wrong?

This means that your server settings do not allow the theme to read the main theme options .xml file. Please update the permission settings to at least “write and read” for all files in the theme folder via your hosting account or, if allowed, via your FTP account.

I have uploaded the theme but upon pressing “activate” the system returns a white screen and the website stops working. What the hell is wrong?!

Don’t panic :) The problem is that your hosting server ran out of php memory, so it just broke the website when you tried to install an additional item. What needs to be done is to add the following line to wp-config.php file in the root folder of the WordPress website: define(‘WP_MEMORY_LIMIT’, ‘1024M’); If this does not work, try doubling the figure in the brackets; it still broken, contact me and I will help you!

I’ve uploaded the theme using WordPress’ built-in back-end theme uploader and it shows the message “Are you sure you want to do this? Please try again.” What went wrong?

Please upload the unzipped theme folder (“Kabuki_Installable”) into the “wp-content – themes” directory via FTP, as described on page 1 of the theme manual – some hosting providers have small file upload limits for user convenience which limits the usage of WordPress’ internal theme uploader.

How do I set up a submenu?

The main menu in Kabuki supports submenus – just go to “Appearance – Menus” for configuration interface. Submenus are created by dragging any menu item a bit to the right, so that they “stick” under one of the first-level menu items.

I’ve uploaded images into the Theme Options panel (e.g. logo, background, etc) yet they do not show up on the website – what is wrong?

While uploading the image in the image upload pop-up box, in case the „File URL” field displays an attachment URL (ending with „?attachment_id=xx” press the „File URL” button below the url field so that the link is a direct url of the image file (ends with the filename of the uploaded file). Once you press this button on one upload it will automatically remember the setting for all subsequent uploads.

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy