36 Reviews

for Flexibility

Love all the module options and the builder tool. Makes it easy for us non-coders who can handle basic edits. Customer service is great too. Quick to respond.

for Customer Support

First, this is a great theme. HUGE amount of choices. There's so many its hard to pick the best sometimes but that's what's great about it.

Also, their support is great. Fast, nice, and fixed my issue.

for Design Quality

love the features and flexibility, makes designing a kick ass newsletter fun

BigBangThemes

Author response

Thanks so much for the rocking review!

for Customer Support

It is a really great and flexible template builder for newsletters. After the update ist is even better.

Those guys did a great job. And support is very reliable und helpful.

If you buy this - you will definitely do no mistake.

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I have a little wish:
Maybe you can add more sections for text. Just textareas with different styles.
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BigBangThemes

Author response

Thanks so much for the rocking review!

for Feature Availability

Wow this item is absolutely fantastic! I’ve bought a lot of other email templates in the past, but after trying BigBangThemes I’m definitely going to become their no’1 client.
I’m doing email marketing as a freelancer and constantly need to build new creative templates. Kahuna will give me months of unique templates to build, and the support guys were super responsive and helpful. They fixed the only issue I found within 3 hours of creating the ticket.

for Feature Availability

No option to export in 600px wide which is required by many email service providers. I will be asking for a refund.

BigBangThemes

Author response

Hello,

The template is obviously not 600px wide, and before buying you could have asked if it can be changed. We did offer you to get this done by our coding team as part of a custom job.

If we would work on every tough customization job request for free, we would have no time to get anything else done.

This rating does not reflect on the product's value.

Thanks for your time.
Andrei, BigBangThemes CEO

for Design Quality

It a great interface but they have a HUGE flaw after your purchase it. There should be a separate interface from the demo because you will lose your templates once you leave. Every other template has figured this out because if you hit back or the wrong button everything is gone. This is why you need to establish an account outside of Envato. Once this is fixed, it will be a great template as it's easy to use and powerful.

BigBangThemes

Author response

Hi,

Thanks for your input. We actually went ahead and introduced a warning so that you won't be able to hit back by mistake and lose all data. Thanks for the valuable input.

From past experience, clients get more confused when they deal with multiple apps instead of a single one. With us, what you see is truly what you get, whereas with some of our competitors it's not necessarily true.

Hopefully the fix will turn this 2 star rating into a 5 star one.

Thanks!

for Customizability

Simply AMAZING! Nothing short of GENIUS! Thank you so much for developing such a wonderful tool to build beautiful newsletters! Where have you been all my life ;-)

BigBangThemes

Author response

Thanks so much for the awesome rating! :)

Doesn't seem to work in MailChimp. When I send a test email, it doesn't display correctly. Looks great in a web browser, but not in email client.

BigBangThemes

Author response

Hi,

Thanks for your feedback. Have you tried logging a support ticket with us at http://www.bigbangthemes.net/contact-us/ so we can help you out with whatever issues you're having?

thanks

for Customer Support

Non responsive to service requests. Purchase Code for builder has been disabled, rendering export useless. Flip-flopping from creator on how many exports are possible with a license. If you run a business and need something that is reliable. This is not for you.

BigBangThemes

Author response

Hello,

There's no export limit, there was a bug in the builder which was causing that message to appear, as well as the purchase code use to be problematic.

Everything should be fine now.

Thanks for your time.

for Other

I purchased the template as I write newsletters for my business. So as you might expect, we send out a newsletter every week.

My first issue: I’ve used template builders before, and typically you are given the actual builder as part of your purchase. It lives on your computer and you use it as you please. This one lives on themeforest.net. Not a huge deal, but still annoying.

My second issue (AND A BIG ISSUE): After creating several newsletters in the builder, I’m suddenly getting a notice that I only have 58 exports remaining and then I have to purchase another license. I’m sorry, you did NOT state that I only have a certain amount of exports allowed in the purchase. If you did, it’s so buried in the text that no one finds it. What??? I can only use this a certain amount of times? Not cool. Had I known that, I wouldn’t have exported so many in order to see how they transferred to klaviyo. Actually, I probably wouldn’t have bought this product.

My third issue: The builder glitches every once in a while and I can’t delete blocks. I have to save, reload the page, then go in and reload the template I just saved. Pain.

So all in all, I can deal with the glitches, and I can deal with the builder being online, but what I’m supremely angry about, is the fact that you’ve suddenly limited how many of these I can export. I did not purchase a template that I can only modify a limited amount of times.

BigBangThemes

Author response

Hi,

Thanks for taking the time to write your review here. The limit of 60 exports per license is indeed new. It's imposed by themeforest, where you actually only have 52 exports or one year available to use the same purchase code.

While I can understand where you're coming from, I think that you can imagine that $22 cannot buy you unlimited, lifetime access to a software that requires constant updates and work. It's simply how software is supposed to work.

So one license brings 60 exports. We might still modify that limit a bit during this week, it's still under discussion, but as I mentioned, Envato regulates only 52!

Thanks

for Feature Availability

I have found this template and the builder to be amazing value for money with an abundance of very attractive design features and (if anything) too many different module options. The builder can be a bit clunky and temperamental and I have lost work a few times, but the live support was good. I am a graphic designer but a novice at building emails, the system is very user friendly. Generally it's great and I am very happy with the purchase.

Overall this is an amazing template and tool. It has some bugs like the the ability to edit a module disappears sometimes and you have refresh and reload the template.

You can't save a current template without a creating another copy.

And the header modules have a logo way too small. I had use a here image to create a larger logo.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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