42 Reviews

for Other

I tried to use the product and it locked me out when I tried to sign in. Then it blocked my access. So, basically, the stole my money. User beware!!!!!!!!!!!!

for Bugs

This is so incredible bad programmed that i only can give 1 star. Nothing is right there: no style customisation; a tablelayout; all classes are marked with important(!), to name a few. Furthermore it doesn't take my click event in Editor if i want to change text options like color or font size. This product is not a cent worth.

BigBangThemes

Author response

Hi there,

While we value your point of view here, I'm sure that we can find out what exactly is going out there and come to your aid. We only use !important where it's absolutely necessary, but it's true that in the case of email development it's (unfortunately) necessary a bit too often.

That, however, does not, and will not affect your workflow within the builder one bit.

If you need any sort of help from us feel free to reach out and our

for Customer Support

Thank you, they solved my problem, excellent service, my best regards

for Flexibility

Love all the module options and the builder tool. Makes it easy for us non-coders who can handle basic edits. Customer service is great too. Quick to respond.

for Customer Support

First, this is a great theme. HUGE amount of choices. There's so many its hard to pick the best sometimes but that's what's great about it.

Also, their support is great. Fast, nice, and fixed my issue.

for Design Quality

love the features and flexibility, makes designing a kick ass newsletter fun

BigBangThemes

Author response

Thanks so much for the rocking review!

for Customer Support

It is a really great and flexible template builder for newsletters. After the update ist is even better.

Those guys did a great job. And support is very reliable und helpful.

If you buy this - you will definitely do no mistake.

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I have a little wish:
Maybe you can add more sections for text. Just textareas with different styles.
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BigBangThemes

Author response

Thanks so much for the rocking review!

for Feature Availability

Wow this item is absolutely fantastic! I’ve bought a lot of other email templates in the past, but after trying BigBangThemes I’m definitely going to become their no’1 client.
I’m doing email marketing as a freelancer and constantly need to build new creative templates. Kahuna will give me months of unique templates to build, and the support guys were super responsive and helpful. They fixed the only issue I found within 3 hours of creating the ticket.

for Feature Availability

No option to export in 600px wide which is required by many email service providers. I will be asking for a refund.

BigBangThemes

Author response

Hello,

The template is obviously not 600px wide, and before buying you could have asked if it can be changed. We did offer you to get this done by our coding team as part of a custom job.

If we would work on every tough customization job request for free, we would have no time to get anything else done.

This rating does not reflect on the product's value.

Thanks for your time.
Andrei, BigBangThemes CEO

for Design Quality

It a great interface but they have a HUGE flaw after your purchase it. There should be a separate interface from the demo because you will lose your templates once you leave. Every other template has figured this out because if you hit back or the wrong button everything is gone. This is why you need to establish an account outside of Envato. Once this is fixed, it will be a great template as it's easy to use and powerful.

BigBangThemes

Author response

Hi,

Thanks for your input. We actually went ahead and introduced a warning so that you won't be able to hit back by mistake and lose all data. Thanks for the valuable input.

From past experience, clients get more confused when they deal with multiple apps instead of a single one. With us, what you see is truly what you get, whereas with some of our competitors it's not necessarily true.

Hopefully the fix will turn this 2 star rating into a 5 star one.

Thanks!

for Customizability

Simply AMAZING! Nothing short of GENIUS! Thank you so much for developing such a wonderful tool to build beautiful newsletters! Where have you been all my life ;-)

BigBangThemes

Author response

Thanks so much for the awesome rating! :)

Doesn't seem to work in MailChimp. When I send a test email, it doesn't display correctly. Looks great in a web browser, but not in email client.

BigBangThemes

Author response

Hi,

Thanks for your feedback. Have you tried logging a support ticket with us at http://www.bigbangthemes.net/contact-us/ so we can help you out with whatever issues you're having?

thanks

for Customer Support

Non responsive to service requests. Purchase Code for builder has been disabled, rendering export useless. Flip-flopping from creator on how many exports are possible with a license. If you run a business and need something that is reliable. This is not for you.

BigBangThemes

Author response

Hello,

There's no export limit, there was a bug in the builder which was causing that message to appear, as well as the purchase code use to be problematic.

Everything should be fine now.

Thanks for your time.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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