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Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Take me to item support ➝
Thanks for your understanding!
I just activated the theme and new website for my client. URL is https://www.meadlaw.com/ I just went to update all of the plugins, and for some reason the home page…duplicated itself. Any idea on how to fix? Help?
It is a great theme. I have used it for a long time in my website and I am very happy with it. Now I have to change my domain, there is any chance to change the license to another domain? Thank you
Thanks for your kind comment.
It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. Regular license is valid for one domain only as you can read on this article Theme licenses and activation.
I deleted your old license, so now you can activate your product in its final domain.
Note: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.
Have a nice day!
Hey guys, what is going on here?
Many of your clients told us, that the menue on the top right corner is not working.
I laughed at them and said that they were wrong, because I tested it on my firefox browser.
But now I gave it a closer look and tried it on other browsers….and…they are RIGHT!
The Menue is NOT WORKING on xplorer, Chrome, Opera….
And those are only the brwosers I tested!
What is wrong here guys??
You should fix that ASAP!!!!!!
Hope that you are well!
Please just make sure that you update your sites to Kalium 3.0.4
I tried to send a message in the form on the site, but the form for people like me does not work))
“Hey. I know that there is a special place for questions, but I have run out of paid access. I will be glad for help with advice, since the new update of the theme caused some litle problems.
You use markup schema.org/organization in your code but there is very little information in it and it will not help with SEO, therefore users need to create a new markup schema.org/organization and add comprehensive information there, but in this way you get two organizations on the site.
I once asked a question in a support service and received high-quality feedback – https://laborator.ticksy.com/ticket/1778427/
After some time, your markup has moved from tpls/header-main.php and tpls/logo.php to tpls/header-types-static.
But with the new update, I can no longer find the file where the your schema.org/organization is located. Please tell me what the name of this file is, that I could remove the markup from there.
By the way, I also wrote that I had problems with a critical error on the site after the update – https://laborator.ticksy.com/ticket/2438361/
I found out what the problem was. I had php 7.4 on my server and after the update an error appeared, I selected php 7.2 on the hosting options and the problem disappeared. Perhaps this will help other people.
Thanks for the great theme!”
Here is the area where the schema is located for the logo: includes/classes/seo/kalium-structured-data.php on line 131.
Now our schema is parsed with JSON-LD snippet and you can modify the organisation data structure with this filter (hook) too “kalium_structured_data_organization”. And to to generate other custom schema use this action hook: “kalium_structured_data_for_page”.
'@type' => 'Organization',
... for more refer to the file suggested above and see how its implemented.
P.S: Comment section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and the support team will assist you. Thanks for your understanding!
Blog posts overlap in the Masonry Blog Template if one chooses to use the_content instead of the_excerpts.
Can you please record a video of this problem so we can replicate the same and see if the problem happens in our end too?
Hi there… i know that my support for the theme has expired, i already have 2 licenses for kalium theme, today i updating the theme, the first web have no problem, but the second one there something not right, the menu isn’t working and even all pages (include portfolio) not showing well.. i don’t have a clue.. already re-install the plugins, the theme and wordpress.. but still not resolved.. and now i must set to maintenance mode : on, sadly. maybe i must waiting the next theme update..
It’s working well now… yihaaa…
I’m happy to hear that
Have a great week!
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and the support team will assist you.
I got this mail from the Google Search Console:
Search console error: Logos missing “url” field
Please just update your theme to version 3.0.4 and this problem will be fixed
We updated to a new domain, our old one connected is not active anymore. Could you guys reset my license? it would mean a lot
Can you let us know for which domain you want to reset the licensee as you have to licenses which are active in two domains.
P.S: We don’t handle support from the email or theme comments section, so if you need theme support next time please just write a ticket on our external support system and the support team will assist.
Art from Laborator
Hi! Is it possible to create template with vertical menu on left?
Unfortunately it is not possible to create a side menu which is always visible. You can use a sidebar menu which is toggled by a menu trigger: https://demo.kaliumtheme.com/blogging/
But creating a menu that is always visible on the sides is not possible right now.
Hi, my website URL has changed and this is causing issues with my registration. Previous url was jgatt.com and i’m now at gatti.com.au, could you help me with this please? thanks
I can see you have also sent us an e-mail which someone from our team has already replied, the license has been reset.
I have a Portfolio page with Portfolio Item Type WPBakery Page Builder, Masonry Media Grid option Slide out from right. When I click on an image the Lightbox function does not admit to go next/preview image (no arrows). I have the full original image but no possibilities to go Next/Preview. The lightbox plugin is configurated.
link portfolio : https://www.nicolasdavio.fr/portfolio/tasses-et-bols/
link image : https://www.nicolasdavio.fr/wp-content/uploads/2020/06/Porphyre1.jpg
Please make sure that you have done those steps:
1— Make sure that you are using the latest version of Kalium, you can read the changelog here Kalium release notes.
2— Make sure that you have installed all the required theme plugins, for more info please read this article Kalium required plugins.
3— If the problem is still happening then you should know that we don’t have this issue on our theme, and it should work for you too. Please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
P.S: Comments section is not used for support. The comments section is used only for pre-sale questions. If you still have a problem please write a ticket on our dedicated support center and the support team will assist you.
To be able to write in the support area you need to have an active support subscription.
Thank you for your understanding!
Could this theme help me to show products in a classic way?
Here is my website https://themisfit.world/buy-bike-stickers-helmet-sticker-sticker-for-laptop-at-the-misfit-world/
Yes, that option is available in our theme too.
See example: https://demo.kaliumtheme.com/shop/shop/?shop-catalog-layout=default
Hi, I have problem with Kalium Theme that I purchased 2 years ago. Today my portfolio photos disappeared from portfolio. I can relink them to the page? Is this a issue update connected or? Could you help me solve it? website is mariawasilewska.com Thanks in advance, Maria
3— Make sure that you have installed Advanced Custom Fields PRO plugin too and have deleted Advanced Custom Fields free plugins. Read this article Advanced Custom Fields 5.x .
4— If the problem is still happening then you should know that we don’t have this issue on our theme, and it should work for you too. Please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
P.S: Comment section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and the support team will assist you.
thank you very much, number 2 done and everything works, all the best.
I was wonderung about the system requirements. execution_time: ?
upload_max_filesize: ? MB
post_max_size: ? MB
memory_limit: ? MB
Please read this article WordPress and Kalium Server Requirements, and on this page you can find a sample email that you can send to your hosting provider too if your server has low limits.
I am planning to purchase Bookstore theme https://demo.kaliumtheme.com/bookstore/
But before purchase I have questions.
1)Will customer account gets created, who purchase the books? 2)How/From where customer can login to his account to see his purchase history and also to see his wishlist. 3) On every Book page details page, how to add Wishlist button. Please reply. Thank You
We are happy to hear about your interest in our theme, regarding your questions they are all related to the shopping platform which we use and we use WooCommerce plugin, so you can see how WooCommerce works by yourself to have a vision of how it feels:
1. You can set if you want users to create accounts or they can purchase as guests.
2. You can place the “My account” in the menu or in the top menu, the login area also.
3. Wishlist is not an option but you can add it by installing wishlist plugins such as YITH Wishlist, even though it has not been officially tested with the theme.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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