215 comments found.
Is this WPML Compatible?
If so please mention in the theme description field too. Thus it will be helpful for others.
Yes the theme compatible with that plugin. Thank you!
Hi there,
When i am importing the demo: https://kalles.the4.co/demo/fashion/home-fashion-simple/
it not importing the same fonts as in the demo and some sections size are also different, please assist asap.
Thank you.
Hi, please open a ticket at https://support.the4.co/ Our team will assist you accordingly.
hi, I purchased the theme last year and was working properly. but now add to cart button is not working. might some updates cause this problem ? what should I do?
For any technical issue, please open a ticket at our support system: https://support.the4.co/ So our dev team can check it for you. If your license is expired, you should renew support to use the support system. Best regards!
Hallo The4, ik kan geen add to cart werkend krijgen.
Hi there, Please open a ticket at our support system: https://support.the4.co/ We will help you with that.
Hello, I use this theme for a B2B, how can I hide all the price for this theme
Best wishes!
Sorry I use the shopify kalles theme, can you tell me how to hide all price?
Hey I want to confirm one thing that if I deactivate theme from the kalles dashbaord then it will delete existing site layout or features or it will not affect the site layout & features.
Hi, if you do it will just not let you edit theme options. Thank you!
okay and can I reactivate it again with same licence code?
One license you can only activate for one store at a time. Best regards!
do the theme supports WPML as I’ll have 2 languages English and Arabic
Yes the theme supports that plugin. Thank you!
Hi,in woocommerce status, there is still outdated template: kalles/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 7.3.0, Is there an update to fix this?
Please open a ticket at our support system: https://support.the4.co/ We will help you with that.
Is this theme supports multivendor option with DOKAN ?
The theme supports that. Thank you!
okay thanks
Hi
Can I report a bug
- Under customer account page, the box that says Order, the text underneath is Your Oder.. It’s a mistype that should be Your Order(s)
Thank you
Thank you for your feedback!
Hi, I’ve been using your theme for few years now, of course my support has ended. However after last update which you rolled out in late december, I realize product image loading takes a while to load. (same as your demo currently) some one five days ago point out this screenshot from your demo.
https://drive.google.com/file/d/1TIm_hpCpQkySefeas9akWfnsjkqnKbG_/view?usp=sharingit is actually hapens on my live site. and there is an issue with wordpress loopback which disable the cache. (not sure, info from site health)
Is there an update to fix this?
and before you asked.. I did troubleshoot with disabling all the plugin, and the problem is still there.. (is site health: loopback isssue, load image slow).
And in woocommerce status, there is still outdated template:
kalles/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 7.3.0,
and I have staging at different server that is working just fine.
My Staging using Kalles 1.14
I see you have fixed this issue with the latest update. Thank you very very much! This theme is awesome!
Thank you for update!
Hi there,
I’m looking everywhere on your documentation page on adding additional tabs to our product page and I can’t find it any where
can you direct us where to find it?
thanks
For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond accordingly. Best regards!
Your theme (Kalles) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hi, are you going to update the theme? do you know if this would affect the functionality?
thank you
Hi there, we released an update at the end of December, to be compatible with WooCommerce v7.2.1 You can check out this update. If you have any technical questions, please open a ticket here https://support.the4.co/
آHello. can you please response to my question? I want to purchase the theme
Hi there, we are currently working on improving the theme with a better experience. However, for now, the client’s theme will be similar to our demo. Besides, it also depends on the plugins that the user installs. If you really need to ask more questions about the theme, you can open a ticket Pre-sale question https://support.the4.co/
Hello. you didn’t answer my question. many parts of the main pages in your demo not working and loading. please consider to the screen shot below:
https://drive.google.com/file/d/1TIm_hpCpQkySefeas9akWfnsjkqnKbG_/view?usp=sharingPlease let me know if I purchase the theme, the problem will be exist or not?
Sorry for late reply. It is just the cache problem and already solved on our demo site. You can check it in incognito mode. Thank you!
Hello. yes the issue fixed. thanks
I am trying to installed the theme but whenever i click on Activate this error comes: This page isn’t working, i purchased this theme 6 month ago but haven’t use because of some engagements.
For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond accordingly. Best regards!
Hi again, currently you need us to check, you can contact us via email the4.staff@gmail.com Our team of experts will help you to check. Best regards
If I buy the theme and it doesn’t work, can I ask for a refund?
No sorry! please note that we cannot issue refunds after downloaded. So please check it carefully before buying. Best wish!
They released an update, promising more speed, the site was absurdly slower! I called support but they went on vacation.
Didn’t you test it before releasing this bad update? hahahahahahahahaha
Hi there, my colleague is checking your ticket about this issue. We will notify you when having a new notification.
when I add item to cart and after clicking the cart icon it shows empty inside the cart but item count will be there I am trying to create a ticket it is giving error
Please open a ticket at our support system: https://support.the4.co/ Our team will check it for you.
ticket number #127258
Your ticket has been received, someone from our customer service team will review it and respond shortly. Thank you!
hello, can we customize the product selection area? Can I add new selection fields? Can I make these mandatory? Can the customer send me a sample picture when choosing products or placing an order?
Hi there, our theme does not support these features. If you have any questions please let us know. Thank you for your interested in our theme.
Hi,
I have enabled reviews in woo-commerce setting and product page has reviews enabled but front end shows just a black review tab. Can you please guide how it will show leave review tab?
