241 comments found.
Kindly respond to my ticket, please [Ticket #5330]
Hi there We will response time can be up to 2 business days. Because we do not work on the weekend. Today my colleague will check and notify you soon. Thank you so much!
Your theme (Kalles) contains copy of outdated WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. -kalles/woocommerce/cart/cart.php version 7.8.0 is out of date. The core version is 7.9.0, -kalles/woocommerce/cart/mini-cart.php version 7.8.0 is out of date. The core version is 7.9.0, -kalles/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0,
Hi there Our DEV team is actively working to ensure rapid compatibility. Please wait for our update and we will notify customers promptly. Besides, this warning does not affect the functionality of the theme. Thank you so much!
I understand, but I hope you take the time to keep the theme updated and secure. We are on WooCommerce 8.2.0 and its last maintenance was on June 30, 2023, 5 months ago. You need to keep your attention on updates and not wait for customers to report problems to you so you can take initiative. You need to create a routine for checking and fixing bugs like other themes, my good friend. Thank you for your attention.
Please answer to my Ticket #4934 !!!!! .... Update: Problem solved!
Hi there, We do not work on the weekend. My colleague checked your ticket. You can check it. Thank you so much!
Hi,
Quick question with the Customizable Product block/box on product page. Is there a way to have it together with the Grouped Product showing?
Hi there, The Grouped Product will replace the Customizable Product, so there is no way to make it together. Best regards!
Hello, congratulations for developing this WordPress theme.
The theme is fantastic, but it has some bugs related to the shopping cart cache. It doesn’t work the same way as the Shopify version of the theme. Products do not appear in the shopping cart when they are added. And the loading speed is not the most optimal.
I would like to know when you will solve all these issues, so I can proceed with purchasing the theme.
Thanks in advance.
For any technical issue, please open a ticket at our support system: https://support.the4.co/ So our team can check it for you. Thank you!
For any technical issue, please open a ticket at our support system: https://support.the4.co/ So our team can check it for you. Thank you!
Import Failed Whoops, there was a problem importing your content.
Import Failed This WordPress page does not have direct write file access. This plugin needs it in order to save the demo import xml file to the upload directory of your site. You can change this setting with these instructions: How to set direct filesystem method.
Theme Settings Visit Site
For any technical issue, please open a ticket at our support system: https://support.the4.co/ So our team can check it for you. Thank you!
Hello, congratulations the4 team. Your work the code is amazing and visually beautiful. I opened a support ticket..
Thank you for using our theme. We will check your ticket soon. Have a nice day!
Hello guys, as usual I like to ask this question as prepurchase question:
Does the single license allow to use for development site? For example, my production site would go to mystore.com and the development site would be dev.mystore.com (it would be the same domain).
given the price of this theme is more expensive than the7 that has more elements in elementor, the elementor plugin for this theme is not full version. so we do need to purchase more to unlock other features ?
i shouldn’t ask the above question, sorry about that. cannot edit or delete it anymore.
Hi there, please open a ticket at our support system: https://support.the4.co/ So our team can check it for you. Thank you!
Hai, I have opened the ticket. Thank you 
Please take a look at my ticket. There is a bug in your theme when the sticky header is enabled (including the demo). I wrote step by steps how you can reproduce the bug (including a youtube unlisted video). Hopefully, it will get fixed soon. Thank you
Hello, team. I have actually done extensive research on your theme and I quite like your theme. So here I wanted to acknowledge about this first to prevent any potential misunderstandings in the future:
I understand that theme customization is not covered within the license. Therefore, most of my inquiries will be focused primarily on
1) the theme documentation (which I find a bit lacking),
2) the structure of your theme (why, where), and most importantly,
3) I will report bugs discovered within the theme using the default theme same as presenting from the demo theme.
I will not be seeking help with customization in my questions unless it’s truly necessary to fix issues coming from your theme. I hope we both understand well as developers.
Thank you …
Hope this bug got fixed, I cannot make my shop live until it is fixed (this happen in the demo section too)
https://www.youtube.com/watch?v=yulCZ9RK1fAThank you
Just to let you know, if you watch the video I attached to the ticket, you’ll see an issue that might affect admins who are logged into the system that has WordPress admin black bar at the top. However, it seems that this issue might not impact regular customers who don’t have that admin black bar. I suspect that it might be related to the sticky header’s -z value of your theme (but i’m not sure yet at this moment). For now, I can live with it as it does not seem to affect normal customers.
1.1.7.1 Is it compatible with Woocommerce 8.0?
Hi there, Currently, the newly released Woo 8.0 version has been out for 5 days. Our DEV team is actively researching to ensure a swift compatibility. Kindly await our update, and we will inform our customers promptly.
After the update, on mobile, the items on the home page were only 1 per line. Before it showed 2 per line. I saw that in your demo it is also like this. How to fix it? On the store page it’s working fine, 2 per line. The problem occurs on the home page.
For any technical issue, please open a ticket at our support system: https://support.the4.co/ So our team can check it for you. Thank you!
Hi, I see in the change log, the latest version 1.1.7.1, where to download this update? when I download in my accout, it still downloading KallesVersion: 1.1.7
Hi there, The latest version on Theme Forest is 1.1.7.1; please access your account and download it. Thank you so much!
Hi, please help us use this document link https://support.the4.co/collections/kalles-wordpress-theme
Thank you
Hi, I bought 3 of Kalles theme. I would like to ask you how I can change the shop image on the shop page and the category images on the category pages.
Now, there is only SHOP as a text with gray background when I visit Shop page. I would like to put a nice banner instead of gray background. Category as well.
The image size of the category and shop is 1920*900. Now it is like 200 in length.
For any technical issue, please open a ticket at our support system: https://support.the4.co/ So our dev team can check it for you. Thank you!
Hi, I can open a tiket but it is just about the the option where I can change the length of category image and shop image(banner). I just want to know how I can make my category banner larger than default.
Hi there, we replied you in the ticket. Please check your ticket. Thank you!
Does this theme use some cache plugin to improve the load speed?
If yes, which one?
Hi there, We recommend you consider WP Rocket. For any technical issue, please open a ticket at our support system: https://support.the4.co/ So our dev team can check it for you. Thank you!
Is there a way to put an Ecomposer shortcode in the Header (TOP BAR with HTML)?
Hi there, This is Kalles Woocommerce, not Shopify. You can help me create the question right theme. About your question, you can add HTML code https://tppr.me/ogI4e, but code from EComposer, we do not sure. For any technical issue, please open a ticket at our support system: https://support.the4.co/ So our dev team can check it for you. Thank you!
Please could I get a quite answer?
Hi there, our support time is up to 24 hours because of the timezone and we have many customers per day. For any technical issue, please open a ticket at our support system: https://support.the4.co/ So our dev team can check it for you. Thank you!
Why can I edit info or can not use options on theme options? Its not saving. and reseting?
Hello,
I change logo and other information on The4 Dasboard – Theme Options. I saved. But its not changing. still old information there are.? why?
Hi there, please open a ticket at our support system: https://support.the4.co/ So our dev team can check it for you. Thanks!
your theme header right top cart icon when home page throw add product after this page refresh then that cart show 2 item but right side come box show blank so please help me how to manage this
Hi there, For any technical issue, please open a ticket at our support system: https://support.the4.co/ So our dev team can check it for you.
pre sale: is the plugin still being updated? I see some errors in the mini cart does not load
Hi there, We checked Mini Cart on the Demo https://www.loom.com/share/a50fd806a7274a9d85c6f73e46ab59a5 It is working normally, if you have any questions about our demo, you can give me a few screenshots to describe. Thank you for your contribute to our theme.
I’m testing in the mobile version. When opening the cart it opens empty. after adding. https://kalles.the4.co/demo/fashion/?add-to-cart=41
