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I requested a refund over 1 week ago as the page builder is over -complicated and not user friendly.
Can you please advise when i will receive the refund?
I will forward this message to the person in charge of refunds.
Thank you for getting in touch with us.
I have been using this theme for years and it is ace. can you tell me how to get rid of the sidebar on the product view,as I can delete the side bar but it leaves a 1/4 gap which I want to fill. Much appreciated
The sidebar can be disabled from Kallyas Options > Sidebar Options > Sidebar Settings > Sidebar on Shop product page.
I have done this, ty btw, but the issue is still there. Is there anyway I can send you a pic to highlight this, it happens in all my sites
here is one, not in this site, but another. https://firmasofta.co.uk/product/firmasofta-play-chippings-long-lasting-terrasofta-play-surface/
I want the side bar taken away and the product to be full screen
been looking into this futher, and on the product page (as in shop) the sidebar has gone, but on Product item content the side bar space 1/4 of the right hand side is still there and you can not extend the Product item content to 12/12 columns it is set to defualt to be 9/12 can this please be extended, I have removed the side bar from every where, but this does not change
Please note that support is only offered on our dedicated platform at my.hogash.com.
Please open a ticket where I just mentioned and will be happy to assist you in this issue.
You can open a bug report if your support has expired
Can you please confirm whether the theme has undergone any kind of development that would bring it in line with the AMP project?
Unfortunately no, there were no implementations of this kind recently since we are mainly focused on the new page builder the theme will bring
But you can, of course, try using some plugins. I have read some good review about All in One SEO Pack, Glue for Yoast SEO & AMP,
Hi! Congratulations for your job, i use this theme for years, and his wonderful!
Can i change the layout of Portfolio Page?
Hello. Glad to her you are enjoying the theme.
Sore, you can enable the page builder on the portfolio, customize the page as you need and simply add the portfolio archive element.
I never used support and only used theme now after so long time that I purchased it. I found a bug in scrolling/floating menu as logo and menu sticking no matter what option I select. – even if ‘Header state on page scroll’ is set to ‘NO’. Issue encountered in https://demo.kallyas.net/architect/ demo import. Please advice how to overcome this existing bug. Thanks
Fixed it by modifying this bug with CSS, but another issue is dropdown menu links does not fit in the box. Could you give a tip on how to make dropdown menu links in the box appear on one line and not collapse in 2 lines. Thank you!
Hello and sorry for the delay due to the weekend.
Regarding what you’ve asked “appear on one line and not collapse in 2 lines” The links will appear as you mentioned on 2 lines if the menu is set as a Mega Menu. Disabling this option will make it appear on a single line.
If you still need help regarding this problem, please open a ticket on the support platform ( https://my.hogash.com/ ) and also include a URL to your website.
You should be able to open a bug report if your support is expired.
Revolution slider does not work well.
I did the last update of the theme but I see that I have an old version (I did not alert). How far is updating this integrated plugin to version 6.x?
The latest version of Revolution Slider is 6.1.8. You can update the slider from Kallyas Dashboard > Add-ons > revslider.
If an update is available, it should appear under the revslider plugin—https://take.ms/mzcfy
You’re most welcome!
There seems to be a bug with the call for action button option that can be set for the main menu. The button design options (“custom button style”) get “locked-in” the pre-set design (lila line, transparent bg), but you can change fonts of the button.
Please note that support is only offered on our dedicated platform at https://my.hogash.com
Please open a ticket providing an URL to your website, and will be happy to assist you on this issue.
Is it possible to login to the demo sites so we can see how it looks like inside?
Unfortunately we do not have a testing enviroment for the theme.
when i click to buy a product a popup shows that this itemhas been added to your cart. and there is a checkout button , How do i remove it ?
What exactly do you need to remove, the popup itself?
Could a theme update solve this problem?
We would be quite willing to buy the theme from you again. But we want to continue using the theme as it is without losing any data.
Is that possible and can you help us?
Thank you in advance.
Yes, the theme update will solve the problem. We release updates based on the latest WordPress functionality. When Guttenberg came out, older versions of the theme stopped working and we were needed to release a major update. We are currently on 4.17.5
I need in single portfolio item fields YEAR, WE DID, PARTNERS show only to logged users, or show only on admin panel (not show in frondend).
This is better manage using CSS, or some changes in theme editor?
O… , thanks. I manage myself using CSS
Hello and sorry for the delay.
Great to hear it’s all good now. In the future, for an immediate response, please open a ticket on our support forum at https://my.hogash.com
Hai, it’s possible to make sub menu with icon+text?
The theme does not have an option to add icons to the menu at this point so it will not be possible through the theme options. A option of this kind will be released in the furure, with the new zion builder. These coming months.
thank you, happy to wait that feature
While I am trying to Publish or Update an existing post we are getting an error Publishing Failed/ Update Failed.
Publishing failed. Error message: Sorry, you are not allowed to edit this post.
Please help & Oblige on how to resolve this
Please open a ticket on our dedicated platform at https://my.hogash.com and will be happy to assist you in this issue.
I want to use your theme on this site. https://mystilhome.com/ Is your theme speed good? Are blog titles h1? Thank you.
Hello and thank you for your interest.
The theme’s speed is good but there are other factors to take into consideration. For example the server you will be using. You will not have the same speed on a shared hosting as you would on a dedicated server. Also images, depends how you will optimize the images, amount of resources you will be loading, like plugins and so on.
Yes, of course, the post titles will be H1.
hello, i have a problem
Warning: require(/home/laburgeria/public_html/diseno/plugins/home2/laburgeria/public_html/diseno/themes/kallyas/framework/zion-builder/hg-framework/inc/helpers/functions-helpers.php): failed to open stream: No such file or directory in /home2/laburgeria/public_html/diseno/themes/kallyas/framework/zion-builder/hg-framework/class-znhgfw.php on line 43
Fatal error: require(): Failed opening required ’/home/laburgeria/public_html/diseno/plugins/home2/laburgeria/public_html/diseno/themes/kallyas/framework/zion-builder/hg-framework/inc/helpers/functions-helpers.php’ (include_path=’.:/opt/php71/lib/php’) in /home2/laburgeria/public_html/diseno/themes/kallyas/framework/zion-builder/hg-framework/class-znhgfw.php on line 43
I am helping a client out and hey have your theme installed, with a license, however i dont think they are in contact with the person who installed the theme and they need support as the recent update has duplicated the home page on the home page.
How should they proceed? Do they need to buy it again?
Support is offered only on our dedicated platfor. Please open a ticket at https://my.hogash.com and will be happy to assist you in this issue.
Hello, I Cant open a ticket as I do not have access to the account linked with the theme serial code, what should they do?
Indeed, tickets can only be opened by users that have the theme purchased on their account. You can try having your client open a ticket and add you in a CC.
I like your design. It’s very good. Just a presales question. I need some custom templates for single post types. We use veve theme from https://artocreative.com, but they don’t have your design. I didn’t find in your docs something about that. Or, do you offer custom work for that?
Hello and thank you for your interest in the theme.
Unfortunately we do not offer custom work. You can check our video documentation and also the written documentation. here https://my.hogash.com/video_category/kallyas-wordpress-theme/
Theme is decent, made a support ticket on February 29, got a generic copy-pasted response then nothing more to this day… after you paid 70$ you’ll be on your own (the sad part is that I have 2 licenses so 140$ thrown in the toilet), so if you care about your money search elsewhere.
Hello. Sorry to hear you feel this way about the theme,
From what I see, all your tickets were answered and resolved, remaining only the one regarding the iOS double-click functionality, which needs further investigation. This ticket has also been recently answered.
yes in the past it was alright but this time I felt abandoned
update: support got in touch with me and solved my issue.
Hi, I always had support but never had a problem. Now my support is expired I have a problem! Since I updated Wordpress I can not edit my page with the pagebuilder. The page is just getting white/blank! Can you please help me with this one?
You can still open a ticket on our support forum, even if yours is expired. Simply open a ticket as a bug report.
Will be waiting for your details
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