Reviews for KALLYAS - Creative eCommerce Multi-Purpose WordPress Theme

2,842 Reviews

for Bugs

If you've used any of the popular theme-bundled page builders and thought "It would be great if this took longer to make a page than doing it by hand and it didn't work half the time," this is the theme for you.

The modal windows for each option window (and you'll be opening a lot of these just to complete one section) are cramped and don't make use of the screen space, resulting in a lot of scrolling for a little progress. The photo gallery / slider elements are especially bad, requiring tediously adding each image one by one and offering so little information in the main editor that you'll have trouble telling if you're doing anything in the first place. And once you're done, you just have to hope that it won't lock up instead of saving the changes you've made.

The ability to save page layouts as a template for re-use on other pages is nice, but undermined by the fact that it will append a loaded layout to the default page layout rather than replacing it, forcing you to remove the original page by hand.

Sections seem to duplicate at random when working on it - Added two image sliders to a page then had to refresh the page to get the library to update (because despite, again, having to use 2-4 popup windows for a single section, it couldn't get the most up-to-date media library) only to find that it had added two more image slideshow sections for no reason.

hogash

Author response

Hi there,

Thank you for taking the time to review our theme. Regarding the bugs you've mentioned, we are not aware of theme and no other client mentioned them to us. I noticed that you haven't contacted us about them before leaving this review and i would appreciate if you can contact us so we can work on resolving them. We are constantly releasing new updates in which we include bug fixes.

Regarding the ease of use of the pagebuilder, this is something that we constantly try to improve. At the moment, we are actually working on a rewrite of the pagebuilder and we're adding a lot of new features for it ( you will be able to move all pagebuilder panels and configure them to look as you want, you will be able to make more actions directly on the pages - drag section margins to increase it, a layers section were you will see the exact layou of your theme and many more )

I would apreciate if you would reconsider your rating and contact us about the problems you are facing so we can work on them.

Thank you,
Stefan

for Design Quality

Well-designed product, and regularly updated as WordPress updates. There are also great video tutorials to help you out if you get stuck on something. It's one of the best themes I've ever used.

for Design Quality

I usually use X-Theme but I liked the look of Kallyas. It's for a site I'm building to sell both digital and physical art and design products. I wanted something which looked good although I wasn't sure if the support would be as good as the Themeco support. So far, however I've sent 3 tickets and all have been answered quickly and resolved the problem. Therefore I'd say this is both a good looking theme and the support is more than adequate. Recommended.

for Bugs

A lot of bugs. I have to waist many hours to solve the problems.

hogash

Author response

Hi there,

Sorry to see that you have problems. I've looked at our support dashboard and noticed you haven't contacted us about any problem. We are not aware of any bug present in the latest version of the theme. Would you mind updating your theme to the latest version?

Additionally, I would appreciate if you could remove this rating and contact us to see what exactly is wrong on your installation and how we can resolve the problems.

A 1 star rating without first contacting us about the problems doesn't really help you resolve them.

Support and theme quality are one of the things we care about and I am confident that if you change the rating and contact us about the problems you are experiencing we can help you.

You can open a new support ticket from https://my.hogash.com/

Thank you,
Stefan

for Customer Support

Excellent customer support. A great bunch of people at Hogash, extremely helpful in every case in every way...

for Other

A great design. Great code quality. The BEST technical support in the world! :) At the end - result is a wonderful website!

for Flexibility

I'm so pleased I found this theme - it makes designing websites a joy rather than a chore - there are helpful videos to show you how to use elements if you aren't sure, but mostly the elements are easy to use - your only problem is not overdoing it! Really pleased too that support is available - the developers are very helpful and enable you to further customise the CSS if needed.

for Customer Support

They are pretty good in customer support. Immediate response is given,

for Other

Great theme until the latest version of WordPress. Once Pagebuilder is fixed to accommodate, I'll be even happier.

for Customer Support

cool themes with plenty of options, slight learning curve which is to be expected. But overall very simple, support has been great and extremely helpful!

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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