3 stars because:
1) The template doesn't work on mobile phones. The reader can't click on links and can't leave a comment.
2) The design is difficult to work with. I've tried multiple times to change the welcome-box in the header so that the box itself doesn't show.
3) They haven't answered request for help since 2016. I've written to them 2-3 times and they haven't answered - even when I've contacted them on their own website.
I like the look of this template hence more than 2 stars. But now I'm looking for a new template that's more functional so that I don't lose readers.
Author response
Hi there,
Sorry for the delay in answering. Our company had difficulty and have just overcome it. Please contact us via email info@themestudio.net. We will help you to solve your issue as soon as possible.
You also can go to https://www.themestudio.net/ and contact us via our Live Chat. Our working times are on:
- Mon-Fri 8AM-5.30PM UTC +7h
- Sat 8AM-12AM UTC+7h
Best regards,
Theme Studio - Support Team
the worst consumer support ever.
If you have a problem, you are on your own.
I don't recommend it.
Author response
Hi there,
Sorry for the delay in answering. Our company had difficulty and have just overcome it. Please contact us via email info@themestudio.net. We will help you to solve your issue as soon as possible.
You also can go to https://www.themestudio.net/ and contact us via our Live Chat. Our working times are on:
- Mon-Fri 8AM-5.30PM UTC +7h
- Sat 8AM-12AM UTC+7h
Thanks for your understanding.
Best regards,
Theme Studio - Support Team
cool theme!
i asked for a refund and don't get one.
Author response
Hi there,
Sorry for the delay in answering. Our company had difficulty and have just overcome it. Please contact us via email info@themestudio.net. We will help you to solve your issue as soon as possible.
You also can go to https://www.themestudio.net/ and contact us via our Live Chat. Our working times are on:
- Mon-Fri 8AM-5.30PM UTC +7h
- Sat 8AM-12AM UTC+7h
Once again, please accept our apology. Thanks for your understanding.
Best regards,
Theme Studio - Support Team
