TrueThemes

TrueThemes supports this item

Supported

This author's response time can be up to 1 business day.

393 comments found.

I submitted a help ticket as mentioned but have not heard back. Is there anyway to make all sliders automatic instead of manual rotating? Thank you in advance. I love the template.

Hi there,

Thanks for your query.

If you would like to change the settings for the jQuery Slider to initiate the auto transition, may I kindly ask you to take a look at the following article in the link below.

https://help.truethemes.net/knowledge-base/change-jquery-slider-settings-karma-html-theme/

Thank you :)

Thank you so very much and replying so quickly!

You are more than welcome and please feel free to reach out to us should you have any further questions :)

brs

brs Purchased

Hi, Using Karma for many years for our site. Now I am planning to update that site. Do you have plans to upgrade HTML version of Karma adding some new shortcodes? Or more general question: can we expect new HTML template from you in nearest future? Thank you!

Hi there,

Thanks for your query.

Currently, the development team is away until the 21st of November 2016. I will escalate this query to them and they will be able to provide you with further information in regards to any update plans for the Karma HTML template.

Thank you :)

maxplay

maxplay Purchased

Hello Author Team,

Is there a way to send Emails from contact forms using SMTP?

I am having some problems with my server when mails are sent using PHP.

The user gets a message that sending was successful but I receive no mail.

My provider told me that sending with SMTP was much safer than using the PHP method.

Cheers Maxplay

maxplay

maxplay Purchased

Thanks for your super fast reply. I know that this is not a problem with your Template – which by the way is fantastic :-)

One quick question before I open a ticket:

Will the “WP Mail SMTP” plugin work with your “non” WP template?

Hi there,

Unfortunately, this plugin was built specifically for WordPress and would not now work on the HTML version of Karma Theme. You would be required to setup SMTP externally as outlined in the article below.

https://www.digitalocean.com/community/tutorials/how-to-use-google-s-smtp-server

Thank you :)

maxplay

maxplay Purchased

Many thanks – I will give it a try :-)

onealbs

onealbs Purchased

Love your theme!

I need to increase the font size of the navigation bar and lists. Would you advise how to do this?

Thanks in advance.

Hi there,

We are happy to hear that you happy with the Karma Theme.

You may take a look at the following article which outlines some steps you may take to accomplish this request.

https://help.truethemes.net/knowledge-base/karma-common-css-customizations/

If you need further assistance with this request, please contact our support team by clicking on the link below.

https://help.truethemes.net

Cheers :)

I would like to enlarge the logo in the header. Can you provide instruction for that? Thanks so much!

We are working with the .html template, not Wordpress.

Hi there,

My sincere apologies for that miscommunication.

You may open the main style.css file and scroll down to line 7747 where you be able to see the CSS declarations for the width and height of the logo.

You may change these values to suit your needs.

Please let me know if there are any more questions I may answer for you :)

Thanks

Exactly what I needed! Thank you! Happy New Year!

Presale question: I can use the 2-column mode in mobile display?

HI there,

Thanks for your reply,

It is possible to use a 2 column layout for this page but this will require CSS customizations to the mobile media queries to achieve this design preference.

By default design, the responsive framework of the theme will start to stack rows/columns to respond to the decreased resolution dimension on the respective mobile viewport/device.

We are partnered with a customization service to assist you with this customization if needed as this customization is not covered by our regular support.

Please let me know if there are any more questions I may answer for you :)

Cheers!

Can I contact service of customization? :D

Hey there,

Sure, https://wpkraken.io/?ref=TrueThemes

Please let me know if there are any more questions I may answer for you :)

Cheers

Thank you for all of your help. I am almost done with the web site I have created from your template. I am getting an error message on the form on the contact page. This is the url …http://angbutler.com/RCC/contact.html and the error message I get when submitting the form is: Class Swift_CharacterReaderFactory_SimpleCharacterReaderFactory does not exist

I would like to follow up on this post. I have submitted several tickets and have yet to receive a response on my problem. I would appreciate your help.

Hi There,

I am searching our Help Center now and am unable to find any Tickets related to this issue. It seems we never received the original Ticket. I’m very sorry for such a long delay in response.

At first glance the error appears to be related to the file called “process.php” which is located in the “contact-form” folder.

Can you double-check to ensure this file is located on your web server?

It will be helpful if we can reach out to you via email so that we may gather more information and help to resolve this issue for you. Please email us directly at info@truethemes.net so we can gladly assist further.

Thank you :)

I checked that. I have gotten your email and will use that to contact you as requested and Thank you very much.

1. is it possible to install the template under wordpress? 2. can karma be changed to white or another choosen background-colour? fine work – and very fast.

Hi There,

Yes Karma is also available as a Wordpress theme: https://themeforest.net/item/karma-responsive-wordpress-theme/168737

Karma can be changed to white header with a simple checkbox option in the Admin Panel, and every color can be changed with built-in color-picker tools.

Thank you :)

Hi TrueThemes. I’m very happy with Karma html, but I need all the missing files and folders say, 3dimages, SWF etc. can you please, tell me how to get the contents. Kind regards.

Hi RJCS,

The files can be downloaded from within your Dashboard here on ThemeForest. Please see this article from Envato Support for more details: https://help.market.envato.com/hc/en-us/articles/202501014-How-To-Download-Your-Items

If there’s anything further we can do to help please contact us via our Help Center and our support team will be delighted to help you.

https://help.truethemes.net

Thank you :)

Is to insert the full width slider with 4 images 1550×650 each image.

studio11

studio11 Purchased

I see that you updated WordPress version and it looks GREAT! Are you planning to update HTML version any time soon?

Thanks so much for your kind words my friend! We do not currently have plans for updates to the HTML Version however it is likely in the near future that we will add some of the new shortcodes that have become available in the Wordpress version.

Thank you :)

Can I put videos in the gallery portfolio? If so, it is also possible to insert videos that do not come from Youtube (external personal server)

Hi truffy,

Thanks so much for your inquiry.

Videos from Vimeo and YouTube are currently supported however self-hosted videos are not currently supported. Please let us know if any additional questions.

Thank you :)

by
by
by
by
by
by