TrueThemes

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4494 comments found.

Hello,

I’m trying to change my logo on my site and was able to do so with no problem a couple of times. I didn’t like the way the new one looked and uploaded another file, but now no matter what I do, it defaults back to the file I don’t like after I click “Save Changes.” I’ve switched to the logo header provided in the theme for now, but I don’t want to use that in the long term.

Any ideas as to why this is happening or suggestions on how to fix it? Thanks!

Hi There,

Thanks for your query.

It sounds like this could perhaps be a caching issue. Have you attempted to clear out your browser’s history/cache and reload the page?

We’ll need to log into the website to see the error in action and provide better assistance.

Please submit a ticket using the link below and our Support Team will be delighted to help resolve this issue.

https://help.truethemes.net

Thank you :)

Hi, thanks for your reply. :) I discovered the problem was actually a conflict between a couple of plugins I recently installed and was able to resolve it. I appreciate your prompt message and will reach out in the future if I need other assistance. Thanks again!

Good night have lately seen the issue and looks excellent for the job I want to develop for which I have it installed locally using wampserver but I encounter a problem after installing the template that is no problem, install the recommended plugins for The problem is when the One Click Demo Import plug-in is clicked on, the Impost Demo Data button always returns the following error message:

An error occurred while fetching file from: http://s3.truethemes.net.s3.amazonaws.com/demo-importer-content/karma/karma-default-demo-content.xml! Reason: http_request_failed – cURL error 28: Operation timed out after 20015 milliseconds with 519655 out of 2707113 bytes received.

So I have not been able to use the theme as required until you can not install the sample data to see in detail all the options of the theme as I have seen in your live preview.

I hope I can count on your help and be able to solve this problem and be able to advance in my project …

Thank you…!!!

Hi,

Thanks for your query.

We’ve not run into this issue before but we’re very happy to gather more details and help you to resolve the issue.

Please submit a ticket using the link below and our Support Team will be delighted to help resolve this issue.

https://help.truethemes.net

Thank you :)

I have included layerSlider WP in the content area of the home page immediately after the main menu. How can you make this slider to scroll the entire width of the page?

I want to choose the width and height of the layer slider with css

Hi,

Thanks for your query.

Please submit a ticket using the link below and our Support Team will be delighted to help resolve this issue.

https://help.truethemes.net

Thank you :)

I’m having an issue with the pricing boxes not adjusting properly. They’re either squashed or hanging over the edges of the “box” of my site. How can I get them to “span perfectly” as promised?

Sure thing my friend, we’re happy to review this and help provide a solution.

Please submit a ticket using the link below and our Support Team will be delighted to help resolve this issue.

https://help.truethemes.net

Thank you :)

Gee, I can’t find the Version Number anywhere. I wish Envato required it be put on the Themeforest.net page under the Last Updated area. What is the latest version please?

Hi,

The current version of Karma is 4.9.2

Thank you :)

Hi, where can I find the code for a publish a page like http://karma.truethemesdemo.net/pages/faq-page/ ? I have a lot of problems to design like your demo.

Hi there,

First of all I wonder if you imported our demo data.

Please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you

Geerk

Geerk Purchased

Petit retour d’expérience avec Karma : - thème très complet, mais surtout extrêmement ergonomique. J’ai fait des expériences avec d’autres thèmes du même type, rien à dire, tout a été pensé pour que ce soir facile d’accès et personnalisable. - Le SAV est aussi performant que le thème… J’ai eu un problème suite à une mise à jour : après règlement de 6 mois de support, les techniciens m’ont demandé un accès aux serveurs et ont réglé directement le problème en quelques jours. Rien à dire, là aussi j’avais fait de mauvaises expériences avec des supports qui renvoient à des documentations techniques de 80 pages sans lever le petit doigt… Bref, bon thème, je recommande sans réserve :grin:

Thanks for such a nice feedback.

I have submitted two tickets over the last few days with no response whatsoever. I am not even seeing a ticket was sent in the existing tickets area. I have seen that others have had the same problem but every time your response is to put in a ticket. Well …. its not working and it has been days now and I have no slides. I had an older version and everything was working fine….I purchased the new version and now it doesnt work. I would like a refund. Thank you

Hi There,

We’re very much here and happy to help you resolve any issues with your website. All tickets in our system are currently resolved so it’s possible that your ticket did not make it to our inbox.

Often times when upgrading a theme you will need to “flush the cache” if you are using a 3rd-party performance caching plugin. This is a quick fix to a common javascript error.

Please feel free to email us details about the error you are having and we will gladly resolve the issue for you.

Email your inquiry to: info@truethemes.net

Thank you :)

Hi, You may want to check your ticket system and make sure its working ….maybe that is why there are no tickets in there lol.

I sent an email with my issue…thank you for the fast reply.

ajaxkls

ajaxkls Purchased

I have two sites built with your theme. I’m certain they used to be responsive but now are not. I’d be happy to renew support if I can be sure you’ll help me address the problem. Here are the sites: streamlinebodypilates.com and durangopurepilates.com.

Hi There,

Yes, of course we`re always happy to help you!

You can submit a ticket using the link below and our Support Team will resolve any issues with your website.

https://help.truethemes.net

Thank you

I’m not sure if you are aware of this, but I appear to have found a conflict between the Karma theme and the latest version of a plugin called Arigato Autoresponder. When updating to the latest version of Arigator (Karma is already at latest version) I noted that images a manual coded one_third type of layout got broken. I don’t know if this is because we are coming from much older versions of Karma and this kind of column code is no longer necessary. Anyway, the Arigato Autoresponder plugin breaks the third image in a column and pushes it down. Deactivating the Arigato plugin “fixes” the problem.

Hi,

Thanks for your query.

Please submit a ticket using the link below and our Support Team will be delighted to help resolve this issue.

https://help.truethemes.net

Thank you :)

amykeel

amykeel Purchased

Love this theme! I am having trouble though, trying to eliminate the space between the slider and the first row of content – its like an inch of blank space… http://www.ocalasexualassaultcenter.com/ can you help?

amykeel

amykeel Purchased

I am also having trouble with the header and slider responsiveness

Hi,

Thanks for your query.

Please submit a ticket using the link below and our Support Team will be delighted to help resolve this issue.

https://help.truethemes.net Thank you :)

Hi, I try to disable the page title of the WooCommerse pages. They are set on “no” but they still appear. Can anyone help me out?

Hi,

Thanks for your query.

Please submit a ticket using the link below and our Support Team will be delighted to help resolve this issue.

https://help.truethemes.net

Thank you :)

Hi, does Karma support simplified or traditional Chinese?

Hi,

Thanks for your query.

Please submit a ticket using the link below and our Support Team will be delighted to answer all your questions.

https://help.truethemes.net Thank you :)
Brumel

Brumel Purchased

Hi

Thanks for Karma, great theme.

Where are the Version 4.9.3 Change Logs please ?

Cheers

Bruno

Hi Brumel,

Thanks for your query.

The issue with responsiveness has been fixed in new version.

Thank you :)

Brumel

Brumel Purchased

Thanks ! ;-)

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