TrueThemes

TrueThemes supports this item

Supported

This author's response time can be up to 1 business day.

4417 comments found.

jayprof

jayprof Purchased

Hello,

I have the same issue as the last two, i get Warning: in_array() expects parameter 2 to be array, boolean given in /home/XXXXXX/public_html/XXXXXX.co.uk/wp-content/themes/karma/functions.php on line 191 after i installed and activated the theme. I have sent a ticket and a message.

Can you please assist?

Thanks Jay

Hi Jay,

Thank you for reaching out to us. We do indeed see your support Ticket and we’ll be tackling it very soon.

That particular line of code is related to JetPack, so there perhaps temporarily disabling that plugin will resolve the issue. We of course will dive into this further and provider a more permanent solution.

Thank you :)

Hi Jay,

Karma version 4.8.8 has just been released and is now available for download. The above error has been fixed, along with some additional performance improvements.

Thank you :)

Hi there,

Where can I find the Helpful links widget as per the demo? I’m wanting to add it to my pages sidebar.

Many thanks, Gemma/Clockwise

Hi Gemma,

Thanks for your query.

Please submit a ticket using the link below and our Support Team will be delighted to help you.

https://help.truethemes.net

Thank you :)

izm6407

izm6407 Purchased

I’m trying to update from karma 4.5 but I don’t seem to find the plugin Karma Builder… Where is that available? As a matter of fact, I don’t see ANY plugins in the downloaded zip

izm6407

izm6407 Purchased

I updated it and I see the plugins but not the karma builder. Also, at the top block tool bar left menu I’m getting the words doubled after I updated. I’m getting “HomeHomepage | SitemapSitemap | Contact”

site: miamiemergencyplumbing(dot)com

Any Ideas why?

Thanks for your query.

Please submit a ticket using the link below and our Support Team will be delighted to help you.

https://help.truethemes.net

Thank you :)

Hi, I purchased this theme some time ago now, I’ve received an updated version (via email) but it’s not showing in my downloads area on theme forest. Could you help please? since i have a domain I’d like to use this on. many thanks

Hi there,

Thanks for your query.

We have just released Karma 4.8.8 which should be able for download from the Downloads section of your Envato Account.

There are some instances where there are caching discrepancies on Envato’s part which prevents customers from getting access to these updated files.

Luckily, there are other ways to update your theme outlined in the article below. You may simply download the files which are currently available from the Downloads section of your Envato Account and then use these steps to update your Karma Theme to the latest version.

https://help.truethemes.net/knowledge-base/how-do-i-update-my-theme-to-the-latest-version/

If you are encountering any further issues please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

collylad

collylad Purchased

Is there any reason why the ‘Media Grid’ (part of Vis Composer) should stop showing? We are using it on KARMA theme – here is a link http://www.chalfontgaragedoors.co.uk/automatic-garage-doors/ – you will see that 3 dots just egg time, where the media grid should load.

Hi There,

We’re not experiencing this error but we’re very happy to take a closer look at your website and help provide a solution.

Please submit a ticket using the link below and our Support Team will be delighted to help you.

https://help.truethemes.net

Thank you :)

I cannot get theme fonts to change. I am trying to use a custom Google web font and input the Google font name in theme options > fonts > Custom Google Web Fonts. But when I go down to select font-face the added Google font is not shown. Ref. http://ustriminc.com/kmt/

Forget it – I just used some css styles to do it.

Great, glad to hear all is well.

If there’s anything else we can do to assist please reach out via our Help Center and we’ll be delighted to help.

https://help.truethemes.net

Thank you :)

renad

renad Purchased

Hi,

After upgrading Karma to latest version, instead of “menu” on mobile devices it displays “null”. See please screenshot here: https://dl.dropboxusercontent.com/u/2924954/Null.png (When I downgraded the template, it displayed “menu” again.)

Thanks, Dusan

Hi renad,

Thanks for your query.

We are currently aware of this issue and are working on a fix for this bug. To resolve this issue may I kindly ask you to submit a ticket using the link below and our Support Team will be delighted to help resolve this for you.

https://help.truethemes.net

Thank you :)

renad

renad Purchased

Hi, Please inform me once the upgrade is available, thanks.

Hi Renad,

If you have are currently, using the latest version of the theme the update notification(s) will be present within the WordPress Dashboard, Dashboard or Appearance>Themes section.

Please let me know if there are any more questions I may answer for you :)

Cheers

renad

renad Purchased

Hi, I need add search bar to top block. Make please active download link on this page: https://help.truethemes.net/knowledge-base/customize-top-toolbar-search-widget/. The file “searchbox.zip” can not be downloaded.

Thanks

Hi there, thank you for sharing the link.

The instructions in the article have since been added as part of the default theme and one simply needs to drag-and-drop the ‘Search’ widget into the toolbar-left or toolbar-right Widget Area, no modifications necessary.

Please feel free to contact us through our Help Center if there’s anything else we can assist you with, we’ll be delighted to help.

https://help.truethemes.net

Thank you :)

collylad

collylad Purchased

Wanted to leave some feedback on here for the True Themes support…. we had an issue with some element of Visual Composer not displaying on the page and we could not work out why. Jade at True Themes helped us identify the cause and it all fixed nicely now. Great communication and they obviously care about their customers. We buy a LOT of themes on Envato and to have support like this is invaluable. Karma is a fantastic theme and the support is the icing on the cake. Thanks again!

Hey Collylad,

Thank you so much for the kind words. We are extremely happy to know that you are satisfied with the level of our support and we will always strive to ensure our customers are happy with the products they purchase from TrueThemes.

Please feel free to reach out to us if you require any assistance :)

Cheers!

lydpolar

lydpolar Purchased

Is there a way to disable the top-bar only for small resolutions? My top-bar takes up too much space on mobile phone in portrait mode.

Hi there,

Thanks for your query.

Yes there is a way to do this using a custom CSS media query.

Please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

Comment Below

Hello, How many gateways (woocommerce) in your theme?

Hi there,

Thanks for your query.

You may click on the link below for an awesome article that showcases the payment gateways supported within WooCommerce.

We have not edited WooCommerce in any special way so you will gain access to all of the default functionality.

https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/

Please let me know if there are any more questions I may answer for you :)

Thank you :)

Krysteo7

Krysteo7 Purchased

Hi, what is the slider of the homepage in the demo ? Revolution ?

Hi there,

Thanks for your query.

The Slider that is used on the homepage of the demo is called Layer Slider which you may take a look at in more detail in the link below.

https://layerslider.kreaturamedia.com/

This is a premium plugin which is bundled with the Karma Theme.

Please let me know if there are any more questions I may answer for you

Thank you

hi there,

After updating from 4.8.2 to 4.8.8, the website with images are no longer displayed and the menu (sub) can no longer be opened What should I do?

Hi there,

Thanks for your query.

Please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

Just a really quick question, couldn’t find any other comments about this.

Is it possible to edit the css of the mobile version? I have tweaked the desktop version but there’s pieces on the mobile version I’m not liking. Thank you!

Loving the theme. Great job!

Hi John,

Thanks for your query.

You may edit the _mobile.css file which is found within the css folder of the main karma theme folder.

A more suitable/long-term solution would be to add the Mobile CSS customizations to the stylesheet of the child theme using the necessary CSS Media Queries to target the viewports that you would like to adjust for.

​I hope this information will aid you in resolving this request

Thank you :)

I am having an issue when adding a sub menu item. Anytime I add a submenu on the main menu it displays with a /f078. Has anyone else seen this?

Please let me know what the issues is on this guys. After further testing it appears to only affect menu items that have sub menus. It occurs regardless if I use the mega menu option. If I add a sub menu I get the /f078 after the main menu display.

Hi there,

Thanks for your query.

Please submit a ticket using the link below and our Support Team will be delighted to help you resolve this issue.

https://help.truethemes.net

Thank you :)

mimaes

mimaes Purchased

Hello! I did today the last update and now I have exactly the same issue like “rrasha 1998”. Anytime I add a submenu on the main menu it displays with a /f078. After further testing it appears to only affect menu items that have sub menus. It occurs regardless if I use the mega menu option. If I add a sub menu I get the /f078 after the main menu display. Please help!!!

mimaes

mimaes Purchased

Or, there is a way to undo the update? I didn’t have this problem before. Thank you!

Hi there,

Thanks for your query.

Please submit a ticket using the link below and our Support Team will be delighted to help you resolve this issue.

https://help.truethemes.net

Please note that your support subscription is also expired and you should renew at your earliest convenience :)

Thank you

Im using Revolution slider. When i place a slider on a black page there seems to be a gap between the slider and the menu. I would like the menu to overlap the slider. How would I be able to this? – 2/21/2017 12:20pm

*blank page

Hi there,

Thanks for your query.

Please submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

by
by
by
by
by
by