TrueThemes

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4566 comments found.

i sent many emails to your support team but every time you replied with we are out for holidays and we will back soon, now its more than 30 days and you didn’t answer even one of my problems! is it hard that i just asked why my theme looks terrible when i choose RTL language and your theme doesn’t respond to that. i wasted my money and no one in support answers!

Hi there,

You have submitted your first ticket on Saturday(May 19) and we have answered on Monday (May 21).

Your second ticket, which you submitted on June 28, when we had holidays, was answered 1 hour ago. Make sure to check your ticket activity inside your email.

All the best!
Nick

cdebaat

cdebaat Purchased

Hi, Is there an easy way to update FontAwesome to the latest version?

Hi there,

It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Get Karma – Responsive WordPress Theme Support

Thank You,
Nick

Hello. visual composer and rev slider need update!

Hi there,
A member of our development team would be happy to assist with any product support questions in our support. If you haven’t done so already, you can do it here.
We look forward to helping you!
Thank you,
Steve

from where i can download new version of Karma-Builder i am getting Fatal error: Call to undefined function truethemes_formatter() in /home/xxxx/public_html/wp-content/plugins/karma_builder/karma_builder.php on line 8270 karma version is 4.9.6

Hi iTechSolutions,

Thank you for taking the time to write to us.
If you want to download the new version of Karma-Builder, you will have to follow next steps:
1. Deactivate the plugin;
Screenshot
2. Delete the plugin;
Screenshot
3. Install the plugin again;
Screenshot
Screenshot

Thank You, Lidia

I raised a support ticket on https://wp.themedemo.co/help-truethemes/contact/ and it does not appear in the tickets raised section nor has anyone responded.

It looks like your support page is not working. Can you confirm please?

Hello albert
You are welcome.
Have a nice day :)

I bought Karma 4.7 and I bought 4.9. It broke when I upgraded to 4.9. Lidia wrote and told me my site is working fine. I checked and its been set back to 4.7. I have now paid envato to hire a developer to upgrade to 4.9. He has and the site is broken again as I told you. (I am waiting to see if he can fix it) When I first sent you my admin login details you wrote you could not log in. I tried and I got a local no access page. I checked with support and I could see the htaccess file was altered the same time as I sent you the details to redirect the admin page to a local page. Is there something I am not getting here?

Hi albertbyrne

It would be difficult to assess the issues via the comments section. I see that you have already requested to our support box. We are trying our best answer all tickets as soon as possible.

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.

Click Here To Get Support

Thank You,
Steve

terrywmu

terrywmu Purchased

I submitted two support requests through your website last week and have not had the courtesy of a reply. Neither one shows up in the ‘tickets’ folder after submission either, even though I created an account.

I am trying to set up a page for a client and want to use the PRICE theme page. It does not show up as an option when I create a new page though. Can you please tell me how I am supposed to access that option – it was the main reason I picked this theme.

Thank you in advance for your prompt reply.

terrywmu

terrywmu Purchased

I have now also sent a request through your Theme Support link from the post above mine. Please, could someone answer me. Thank you.

Dear terrywmu, Thank you for taking the time to write to us.
Unfortunately, we have only one email from you, please look: Screenshot
Would you mind to create a support ticket using the link below and our support team will gladly assist to you, please?
It is very important for us to help you with your issue. We want to give you the best solution – please create the new ticket and our support team will be glad to help you!
Click Here To Get Karma – Responsive WordPress Theme Support

Thank You, Lidia

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