TrueThemes

TrueThemes supports this item

Supported

This author's response time can be up to 1 business day.

4513 comments found.

Hi,

When will the plugin WPBakery Page Builder been updated or do you wait for WP 4.9 compatibilty.

Hi there,

WPBakery is up to date now.

If your plugin haven`t been updated yet, please, submit a ticket using the link below and our Support Team will be delighted to help .

https://help.truethemes.net

Thank you :)

Hello, the default page looks already like a boxed layout, there is too much space left and right. If I add a side bar and a side navigation, there will be even less space for the main content. Would that be possible, to eliminate some of the empty space and to widen the page? Thank you.

Hello,

Could you please clarify what your nickname is?

Thank you!

mango22

mango22 Purchased

Hello, the nickname is mango22, and my name is Adela Wiesmayr.

Hi,

It looks like there`s no ticket from you, unfortunately. Please, try to send it team@truethemes.net through mail.

Thank you!

Hi. Is Karma theme compatible with WordPress 4.9?

Hi there,

Yes, Karma theme is compatible with WordPress 4.9.

Thanks!

You`re welcome!

Wanted to add my review of this theme: I bought this theme based on the reviews. I should have paid more attention to the fact that most of the good reviews were from years ago because my experience with this theme has NOT been good. Not because of its limitations (and it has many) but because the support is the worst I’ve experience on envato/theme forest. Id imagine in its earlier days (many many years ago) the support was much better. It takes longer to get a response from these people than any other author (at least the ones I’ve delt with), and every time I do hear back from them, it was to say they have no advice or help unless I wanna pay them a custom fee and I’m talking BASIC issues. To anyone considering this theme? keep in mind this theme is 6 years old….and they do not offer alot of support…and what they offer is delayed and subpar.

Hi there,

We`re so sorry for such bad experience. We will work on both theme and support improvement.

Please, let us know if there`s something we can do to help.

Thank you!

Nizzy

Nizzy Purchased

Is the LayerSlider that you use on the demo http://truethemes.net/envato/item-preview.html?product=karma available as a template?

Thank you.

Hi there,

Of course, you can find it in the Karma-WordPress-Theme-Package-> ‘Demo Content’ folder.

Please, let us know if there`s something else we can do to help.

Thank you!

Nizzy

Nizzy Purchased

Silly me, I downloaded the install files only. Thanks again.

Please, let me know if you need some more help.

Thank you!

Hi, I have this problem with LayerSlider.

I have remove and reinstall plugin but:

Premium features is available for preview purposes only. We’ve detected that you’re using premium features in this slider, but you have not yet activated your copy of LayerSlider. Premium features in your sliders will not be available for your visitors without activation. Click here to learn more. Detected features: Blend mode

Only you and other administrators can see this to take appropriate actions if necessary.

Hi there,

The license included in the theme is activated and allows users to work with it.

Please, submit a ticket using the link below and our Support Team will be delighted to help.

https://help.truethemes.net

Thank you :)

hems424

hems424 Purchased

BEWARE BEFORE YOU BUY!!!! As always, the support is the worst ever. We have pulled the theme for lack of proper plug-in updates and the lack of response from support. Beware that this theme is very limited comparatively and the support is horrible. The7 and Jupiter are far better WordPress themes , and, both have adequate support. Albeit there is a little learning curve, these themes are well worth the money and time especially compared to this theme.

Hi,

We`re sorry for such bad experience. We will work on both theme and support improvement. Could you please give us some more information about issues you ran into? It`d be great you to submit a ticket here https://help.truethemes.net So we will be able to assist you immediately.

Please, let us know if there`s something we can do to help.

Thank you!

hems424

hems424 Purchased

Your ticket system does not work. We have come to acept that you are sub-standard.

Hello there,

Our ticket system works like it should!

Every day we are receiving many tickets from our customers and try to provide assistance and support to all of them!

Please, make sure that you’ve submitted a ticket here https://help.truethemes.net

So we will be able to assist you immediately.

Please, let us know if there`s something we can do to help.

Thank you for understanding!

Kindly regards

When I use the 1100px site width, the theme doesn’t display correctly on mobile. The header/menu gets messed up. If I set it back to the default width it works fine but the default width is too narrow. Any suggestions? Im trying to ask my questions here because Im not getting any help when I submit a ticket.

Hello there,

In order to deal with the issue related to correctly displaying your theme on mobile, we will need your temporary admin credentials.

It`d be great you to submit a ticket here https://help.truethemes.net So we will be able to assist you immediately.

Please, let us know if there`s something else we can do to help.

Thank you!

Can someone quickly point me to the guidance for increasing the very top toolbar header (where the telephone number and email address sit) – i need this about 50% deeper that it is and i can’t remember where to find it

Hello there,

Here’s an article from our Help Center with full details and solution to your question: https://help.truethemes.net/knowledge-base/karma-insert-a-footer-menu-and-top-toolbar-menu/

Please, let us know if you need some more help.

rschall

rschall Purchased

Hello, our client’s site is loading over https and https is setup in the site but for some reason, both calls to share-this and google’s recaptcha api are sending http requests. Was this something hardcoded in the theme that needs to be changed?

Hello there,

Please, submit a ticket here https://help.truethemes.net So we will be able to assist you immediately.

Thank you!

I have a license for the Karma theme. We’re using a child theme. When checking it recently there was a huge list of things that needed to be fixed. I found out my support had expired. I have now renewed it. I tried to use the dashboard to update my theme and I now get an error message: An error occurred while updating Karma: Download failed. A valid URL was not provided. Please help!

Hello there,

Please, submit a ticket here https://help.truethemes.net So we will be able to update Karma Theme for you.

Please notice, we will need your temporary admin credentials in order to update your theme.

Thank you!

Thank you for your response. My webmaster was able to figure out how to do the update. Blessings!

Thank you!

In case of any other question feel free to contact us anytime!

Regards

I’m using this theme for a while now and very happy with it BUT I just figured out that the page sitemap (that I created inside WP with template sitemap) is just showing a 404! Where do I have to check to get the magic happen

Hello There,

Please, update permalinks in Settings->Permalinks.

If there won`t be success, please, submit a ticket here https://help.truethemes.net

Is there a way to set up Karma’s gallery so that the images can be sorted using a search field? My client would like to include quite a large image gallery but would need to be able to search for images by individual names and dates for family history/genealogy purposes. Just trying to establish options before purchasing this theme.

Hi There,

Thanks for your interest in Karma!

A search field on the Gallery templates is not currently available by default. Please let us know if anything further we can do to help.

Thanks! :)

by
by
by
by
by
by