TrueThemes

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4472 comments found.

Hi – is it possible to increase the number of images in a lightbox gallery? Right now it’s set at 5. I have found a link here (your website) that would explain adding more images to a gallery but the link is broken.

Hi – you can ignore my previous post as it was just a case of editing the following files: 1. custom-metaboxes.php 2. Filterable Gallery Page Template.php I can now add as many images to the gallery as I like  Thanks anyway and keep up the good work it’s an awesome theme.

Hi jfj747,

I am happy to hear that you were able to accomplish this request.

Cheers!

We purchased this theme from you some time ago and we are at version 3.0.3. Can we simply upgrade it to the latest version or would you expect we would have problems with such a jump?

Thank you so much for your detailed response!

Just a quick follow up. We did the update and found that the problem we were having with a plugin is still there. We had already narrowed it down to Karma by removing all plugins but I was hopeful that the newer version of Karma would work with this plugin but it does not. When we changed the theme to anything other than Karma the plugin works again.

In case you are interested the plugin is Map List Pro from Code Canyon (https://codecanyon.net/item/map-list-pro-google-maps-location-directories/2620196) and the errors seem to be related to the editor which, when used with Karma, fails to completely load, won’t allow switching between Visual and Text, etc.

If we use this plugin I guess we will have to change to a theme other than Karma. Thanks again for your help.

Hi LeatherwingStudios,

Thanks for your reply.

I am sorry to hear that there are experiencing compatibility issues with the Karma Theme and this plugin.

I will refer this over to the development team to see if there is a chance for compatibility in future versions of the Karma Theme.

Please let me know if there are any more questions that I can answer for you.

why are none of the links on your website not working? here is another link that don’t work: https://support.truethemes.net/?knowledgebase=gallery-lightbox-remove-twitter-facebook-links

Hi jfj74,

Thanks for your query.

The link to the support site you are using is incorrect.

Here is the correct link:

https://help.truethemes.net/knowledge-base/gallery-lightboximage-lightbox-shortcode-remove-twitter-facebook-links/

Please let me know if there are any more questions I may answer for you.

Thanks

Thanks for your help with this – you guys ROCK!

Hello – it says the theme is currently compatible with WordPress 4.7 – will this work with 4.8?

Thanks!

James

Hi James,

Yes, the latest version of the Karma Theme is compatible with WordPress 4.8

Please let me know if there are any more questions I may answer for you

Cheers

Thanks for the swift reply!

gah!!! I am having a serious problem with load time on my website with Karma. I go to register on true themes because that is what you require. I accidentally MISSED one letter and now I”m in this horrible loo[ of not being able to log in OR change the email address. there is no way to correct this. Please help. I have the purchase code and am doing this for the company i work for so the purchaser isnt the one asking for help. I am the webmaster. Please tell me how to proceed. My address is april@personaltouchcareerservices.com thank you

Hi there,

Thanks for your query.

I have gone ahead and removed the account with the email address you have provided which will allow you to re-register for an account using the same purchase code and correct credentials.

Please let me know if there are any more questions I may answer for you.

Thanks

I have been having issues. Since i installed this theme. Whenever traffic increases to my site it crashes. And its frustrating. What could be the problem?? Please revert urgently.

Hi esuongm,

We are currently looking into your support request and will provide you with an update via the ticket you have created as soon as we have gathered our findings.

Thank you for your patience while we work on this support request.

Thank you guys!! you’re the best. My site is now super rocket :D

Hi Esuongm,

Glad to hear everything is working as it should.

Please let me know if there are any more questions I may answer for you.

Cheers!

Hi, is there a way to have the footer stretched to the window like I can do for and not boxed?

Hi lecce360,

Thanks for your reply,

Here is some Custom CSS Code you may use to accomplish this.

/*Increases The Size Of The Footer Container*/
.footer-content{width: 1280px}

/*Increases the column containers to match the new footer width*/
#footer .one_third, #footer
.one_third_last{width: 400px}

You may adjust the width size in the code above to suit your needs.

Please add this to the Custom CSS section within Appearance > Site Options > Custom CSS

If you have any further questions on this query, please open a support ticket by clicking on the link below.

https://help.truethemes.net

Thanks

Thank you very much for you support. It was simple now to tune the code and get the result I wanted.
/*Increases The Size Of The Footer Container*/
.footer-content{width: 98%}

/*Increases the column containers to match the new footer width*/
#footer .one_fourth, #footer
.one_fourth_last {width: 22%}
Best Regards,

Domenico

Hi Domenico,

Thanks for your reply and I am happy to see that you were able to use this code provided and tweak it to your needs.

Please let me know if there are any more questions I may answer for you

Cheers

When will the latest Visual Composer 5.2 be available and included in this theme?

Hi Presley,

Thanks for your query.

The latest version of Visual Composer is available within the Karma Theme.

Please deactivate and delete your current version of the plugin and then navigate to Appearance>Install Plugins from your WordPress Dashboard and select Visual Composer.

This will install version 5.2 of Visual Composer

Please let me know if there are any more questions I may answer for you

Thanks

Ahh, usually that information is within your Version Updates list. Has the Karma Builder plugin been updated since Karma 4.8.8?

Hi Presley,

Thanks for your reply,

The latest version of the Karma Builder is 2.2.6. Once an update is available for this plugin you will be notified via the updates section in WordPress as this is connected to an automated update server.

Please let me know if there are any more questions I may answer for you

Thanks

In your documentation you recommend defining language in the wp-config. This is outdated as wp-config shouldnt hav a define language. How would I go about ot translate it?

Hi there,

Manually updating the wp-config.php is still a valid operation however in Wordpress 4.0 and above the language can be changed in the admin settings screen. ( Settings > General > Site Language )

Thank you :)

I know this is a repeated question, but I am using Buddypress with multisite so people can create their own subsites using the subdirectory method. Is the Karma theme ok with this? Will people be able to use the Karma theme on their subsite if I network enable it?

Hi there,

Thanks for your query.

Yes, the Karma Theme will be available to users on your WordPress Multisite if you Network Activate it.

Please let me know if there are any more questions I may answer for you.

Thank you

I purchased this (4) years ago and have not used your support. I now have an issue and you won’t respond because I purchased it so long ago? At the time I purchased this there was no expiration on support. I am posting here as you will not respond to me on your support page. It’s a great theme but that just doesn’t seem right to me.

Hi There,

The Item Support Policy is something that we must follow as per the terms and conditions of being an Author on this marketplace. Envato created the new support policy and we must follow it as an Author on their marketplace.

Please let us know how we can help.

Thank you :)

I already let you know how you could help and you refused to respond to my inquiry. My sticky header randomly stopped centering my logo. It now shows on the far left for some reason. The only change I made was that I upgraded to PHP 7 but it worked just fine for a couple of days after that.

If you really wanted to help you would have responded to one of the two inquires I made on your support page over a week ago. However, no response from you at all. Not even one stating “Sorry, we can’t help you”.

Hi there,

Our sincere apologies in regards to any delays in responding to this issue.

I have checked all the support queries in our support desk but I am unable to locate any requests that are related to issues with the Logo placement in the sticky header.

As of Karma 4.9.2, there is not an option that allows the Sticky Header to be center aligned. In Appearance>Site Options>Logo there is an option to select the center logo with menu items below it but once the sticky menu is enabled within Appearance>Site Options>Header the sticky menu Logo’s position will be left aligned. You may have had Custom CSS which aligned the logo within the sticky menu.

May I kindly ask you to retry submitting a support request to :

https://help.truethemes.net

Thank you

Do I need to have an active support subscription for the automatic updates to work? I’m running version 4.8.3 on WP 4.8.1 have entered my purchase code into Appearance->Site Options but when I go to Dashboard->Updates it says all my themes are up to date. Thoughts?

Hi There,

The support subscription shouldn’t matter for the automatic updates.

Please submit a Ticket on our Help Center and provide temporary login details to the Dashboard. We will gladly login and help to troubleshoot the issue.

Alternatively, you can download the theme’s ZIP file here on ThemeForest and manually upload it via the WordPress Dashboard.

https://help.truethemes.net

Thank you :)

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