TrueThemes supports this item


This author's response time can be up to 1 business day.

4385 comments found.

Just purchased and installed on a fresh build.

Keep getting this error when trying to activate OneClickDemoImport

“Parse error: syntax error, unexpected T_STRING in /home/content/p/e/p/peptronics/html/site/wp-content/plugins/one-click-demo-import/one-click-demo-import.php on line 41”

Do you know what the problem is?

Yes sure thing, we’re working on this Ticket now. Please stay tuned for updates and a response to your Ticket will arrive in your inbox.

Cheers :)

Also why is the menu not inline with the logo when a larger logo is in placed with the correct logo size entered in?

My menu looks different to the demo menu :(

Please continue using our Help Center for all of your support needs. This ensures that our team can collaborate efficiently and resolve all support inquiries.

You can simply respond to your original Support Ticket via email.

Thank you :)

Re requests for support regarding mega menu not being responsive. It’s over a month now and need some support please. I’ve provided log in details to both the staging site and a separate dev site. Last request was 23/12 where I sent a pic of what it looks like on the phone. Could you please look into this as a matter of urgency. Thanks

Yes sure thing my friend.

Very sorry about the incredibly long delay in support response. We work very hard to answer all requests within 24 hours. It seems this Ticket unfortunately slipped through the cracks.

I’m reviewing this now and will respond to Ticket very shortly.

Thank you :)


Hi There,

Thanks for contacting us here at TrueThemes.

The solution to this is likely very simple. Please let us take a closer look behind the scenes of your website and correct this issue for you.

Please submit a ticket using the link below and our Support Team will be delighted to help with additional questions.

Thank you :)

Hi, is your theme delivered with a full package including al used plugins, wordpress, and demo content so all features are directly visible in demo pages after install?

Hi there,

Yes absolutely everything is included. One-click demo installer will have your website setup in just a few minutes.

Thank you :)

I have used Karma theme for years. The support team is phenomenal and has never let me down. They are knowledgeable, prompt, and very skilled. I highly recommend this product and the support team, they are the best! I am thankful for all of the help they have provided!

Thank you so much for the kind words! :)