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quick question.. are the sidebars different widths for a reason? the contact sidebar is a different width than the normal sidebar and both are different than the woocommerce sidebar. i am trying to place ads there and they are getting scaled down.

Hi There,

Thanks so much for reaching out to us and providing the details. It’s very helpful information.

Some of the sidebars throughout the site have been given custom widths to provide more/less space when it’s best suited and to provide the best aesthetic result for that particular layout.

Here are some more details about the behind-the-scenes code:

- The contact pages are technically not sidebar pages rather they are created using the 2/3 + 1/3 shortcodes. These ‘sidebars’ have a slightly larger width than normal.

- The Blog page has it’s own custom sidebar width as the content area of the Blog page has it’s own unique width (done for best aesthetic result)

- The WooCommerce pages are technically the only true “Sidebar Templates” and have been given a slightly larger width to accommodate more space for items like shopping cart and recent-products-widget, etc.

Hope this information has been helpful.

Cheers :)

appreciate the support. this is an excellent theme and the support you provide is second to none. keep up the great work.

Thanks so much. You rock!

Cheers :)

Issues have accord when uploading the theme, message is displayed;

Broken Themes

The following themes are installed but incomplete. Themes must have a stylesheet and a template.

Name Description Karma Child Theme The parent theme is missing. Please install the “Karma” parent theme. PLEASE HELP!!! THIS IS FOR A CLIENT.

This is also after full purchase of the theme. Please help.

Sure thing my friend, here are some helpful notes:

1. Child Themes…..Child Themes require that their parent theme be installed in order for proper functioning. In the case of the Karma Child Theme just be sure that normal Karma theme is installed before activating the Child Theme.

2. Karma ‘parent theme’.....Generally if there are errors when trying to install the normal Karma theme it is caused from using the wrong file during installation. The Karma theme file to be used for installation is called “”.

Kindly follow along the video to ensure that the proper file is being used during the installation. Before re-trying the installation we recommend deleting any existing version of Karma from within Wordpress just to ensure a smooth installation:

If additional assistance is required please use the links below to submit a Ticket on our secure HelpDesk so we can gladly take a closer look and provide support.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Hi there!

I’ve watched the video how to upgrade the theme but it doesn’t work for me. Can you tell me the steps to use Karma 4.0 for an empty wordpress instalallation?

Thank you inadvance,


Hey Oscar,

Yes sure thing my friend.

The Training Video series provides instructions from start to finish on using the Karma theme on a completely fresh installation of Wordpress.

Kindly follow along the video series for complete details:

We’re here if you need us :)


I am a user and fan of the original Karma 3.0+ theme and I am looking to update to the 4.0 Version. I have implemented several customizations to the site look through the “Custom CSS” window and I am using a Child theme. Is there any information available on upgrading and possible issues?

Sure thing my friend.

The good news is that a standard upgrade from Karma 3.x to 4.x is a completely seamless process.

There are however instances that Custom CSS might no longer function as desired in Karma 4.x – there’s no concrete method for pre-dtermining this however reviewing the changelog will help to provide some more insight on this.

Can you kindly give us a general overview of customizations made to the theme via the Custom CSS? We will gladly review and do our best to let you know if we see any red flags.

You can also take a peak at version 4.0 in the Karma Changelog to determine if the Custom CSS will be affected:

Thank you :)

Thanks for the information! What’s the best to share the CSS code with you?

Hi There,

Kindly use the links below to submit the CSS via a Ticket on our secure HelpDesk so we can gladly provide guidance. This will offer the best line of communication just in case at some point we need to grab some login details.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Because i had no answer via email (for another problem that i will expose here to :D), here is my first issue :

- Blog page still shows the whole Utility Panel (+searchbar +beadcrumbs) , even if i check “DISABLE” .

(Desactivating the Utility Panel on other pages works fine. It didn’t work, only on the Blog Page)

How can i get throught this ?


Sure thing my friend.

The Blog page functions a bit differently than normal page templates so the standard ‘disable feature’ does not work same as normal pages.

The simplest method for disabling the Utility Panel on Blog page is via a small bit of Custom CSS Code. Please add the following code to Karma’s Site Options Panel located in the Wordpress Dashboard here: Appearance > Site Options > General: Custom CSS .tools {
display: none;

We hope this information is helpful. For any additional support kindly use the links below to access our secure TrueThemes HelpDesk.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

uncredible ! it works immediatly, wow great ! THANKS You !

Great template! How do I remove the RSS icon from the right side toolbar? Leaving the field empty does not help.

Hi There,

The RSS functions a bit different than normal icon. Kindly check out this HelpDesk article for instruction:

Thank you :)

Easy, fast, efficient! THANK YOU!

Thanks you ! awesome support here !

Hi, when I view my site on mobile device, the icon is not displaying, it shows as a very small white square. Am I missing something? I am using a child theme. Thanks

Sure thing, we’re very happy to assist you.

We’re not experiencing this error on our end so we’ll need to please take a closer look at the website to better determine the issue and provide the best solution.

Kindly use the links below to submit a Ticket on our secure HelpDesk outlining the website details and we’ll gladly provide assistance.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Hi there,

I’m wondering how can modify the alignment of the contents inside a image frame ?

I currently am displaying images in image frames on my clients site:

The images by default are center aligning, he has requested that the images are aligned to the top of the frame rather then be center aligned.

He simply wants the name and profile picture of the image to be seen in the image frame, if you open the site you will understand what I mean.

Any assistance would be appreciated !

Not a fuss at all :)

Apologies but there’s not currently a method for defining unique image cropping points on individual sets of image frames.

This can however be ‘faked’ by pre-cropping the images that will be used within the image frames. It would require creating these 6 images but it would give fine-grain control over the location of everything.

Image dimensions for that size frame is: 437×234

Cheers :)

Wow, The most simplest solution..

Why didn’t I think of that ?!

Thank you very much for your help, Sorry for my ignorance.

You’re very welcome my friend :)


Can the blog page have a slider added to it? If so how? I ask because I followed the instructions for the revolution slider to add it to the page but it did not show up.

Thanks, Ashley

P.S. I love this theme.

Hey Ashley,

The blog page within a theme works quite a bit differently than normal page template. Unfortunately this is the only page that cannot contain a slider.

I just upgraded to Woocommerce 2.1.3 and now my site layout is a hot mess! Is this a known issue?

Hi Vivid,

Thank you so much for reaching out to us.

Times in the past this has occurred from the use of a ‘caching plugin’ such as Better Wordpress Minify.

WooCommerce 2.1.x got a major coding overhaul and much of the scripting has changed. A caching plugin is still caching the old versions of WooCommerce scripts which is causing the error.

To resolve simply ‘clear the cache’ on the caching plugin so that the updated scripts will be loaded in and will resolve the issue. (clearing the cache is a good practice anytime a theme or plugin has been updated).

The “green callout” near the top of this article outlined instructions for clearing the cache of Better Wordpress Minify plugin:

Hope these details are helpful. Please let us know if issue has resolved.

Cheers :)

I don’t have a caching plugin installed. I reverted to the backup and will be setting up a test server so I can troubleshoot the problem.

Ok sounds great, yes please keep us posted.

We’re running WooCommerce 2.1.3 locally and the website is functioning nicely so curious to learn of the culprit.

Here are a few other items that are always worth a shot during the debugging process:
  • Clear the web browsers cache, and/or download history
  • Restart the computer
  • Disable any 3rd-party plugins (if any) and turn back on one-by-one to see if woo conflict

Cheers :)

Hi, I want ask for a pre-purchase question. Do I have to import the all Demo so it will be lots of pages. Because some pages are not suitable for my business, do I have to delete some to customize as what I want for my website? Thank you.

Hi There,

Thank you so much for your interest in the Karma theme.

The Demo Content includes all of the page layouts which are displayed on the live demo site. We’ve linked to all media externally so your Wordpress Media Library will remain squeaky clean.

The demo content technically never needs to be imported however most users prefer to import the content as it provides an easy starting point for building out the rest of the website. Any and all pages can be deleted after the demo content import.

Please feel free to check out the “Install Karma + Demo Content” video on this page which displays the setup process:

Please let us know if anything else we can do to assist.

Thank You :)

Hi. I have a pre-sales question. Is it possible to add text to the right side of the secondary menu, i.e. where you currently have the social icons?

I’d like to add some sort of ‘Subscribe to our newsletter’ link at the top of the page. Is this possible?

Also, how editable are the colours and fonts in this secondary menu? Many thanks, David

Hi David,

Thank you so much for your interest in the Karma theme! :)

(1) Is this referring to the Side Nav + Sidebar page template?:

If so yes, the sidebar in the above link comes “empty’ and the content is populated by drag-and-drop wordpress widgets.

(2)All color schemes within Karma can be mixed-and-matched. So for example one could have a “blue” header and footer with a “red” side navigation indicator.

A fully custom color scheme can also be created using Karma’s point-and-click admin interface. A custom side navigation color does however require that images be created and uploaded via the admin. An image template is provided in the download package.

Please let us know if there’s anything else we can do to help.

Cheers :)

Hi, I’ve already purchased the karma theme, which is so powerful. After installed, it shows that quote “Attention:

We’ve detected that the JetPack Plugin is currently installed.

If you wish to use Karma’s built-in Form Builder you will first need to disable the JetPack Contact Form, Publicize and Sharing modules.”

What should I do now? Could you please instruct me the following step because I’m a newbie? Thank you.

Yes sure thing my friend.

Here’s a video (not created by us) which provides the details for deactivating this JetPack Module:

Cheers :)

Hello, I’m working to set up my website with your theme and I’ve already done a lot of customizations via CSS/JS and child theme. Thanks to the support (and the good theme code) I was able to get all what I wanted until now. Unlucky, I have realized there are some things I would like that are not so easy to do, so I would like to kindly ask you to keep in mind the following request as “feature request” for the near future:

1) Please, if possible, try to add a “true square” frame, similar to the ones you have done for the “portrait” size. If you keep the same width dimension (this means making a square_full 612×612 px and a square_mid 275×275 px) this would fit nicely in the theme, and it would not result so demanding to do. I know that there is already a quasi-square small one (190×180 px) but it is too small. Currently I’m working with CSS to make such kind of square frames borrowing the code from the responsive-mode frames (the modern frames displayed without the shadow), but a “native” full featured implementation in the theme would be great.

2) Please, don’t forget the “sticky” header feature addition you mentioned to me some weeks ago in my pre-purchase question :)

Sorry for bothering you, I like the theme and I like to highlight that all the TrueThemes team is really amazing.

Ciao. Andrea :)

Hello, many thanks for the answer, I’m happy to know we will get the sticky header soon… :)

In the meantime you manage the CSS frame addition, could we hope for a standard fixed 612×612 and 275×275 implementation?

Thanks again :)

Hey Andrea,

Yes the 275×275 looks like a very possible addition to next release. This size would work great as it would already fit within the “3 column image frames”.

We try to keep the frames fitting nicely within the existing grid as many users will like to stack them side-by-side. It’s also a balancing act of adding new frames and also keeping file-sizes down and for fast site rendering.

thank you :)

Hello, many thanks, this is awesome :)

Listen, just wanted to say what a great theme. I’m not a techie person (I’m a lawyer) and it took me a wee while to get used to it, but once I started, I was on a roll! Now so easy to use, really well-built and addresses pretty much all needs

This is great! Thank you for your feedback.

We’re so glad to hear things have worked out nicely for you!

Cheers :)

This has been an issue for a while now and we’ve just dealt with it by manually re-sizing and cropping images in Photoshop so they will not be “cut off” in the Image Frames. But I don’t think it’s suppose to be this way.

OK, I’ll try to explain in detail our issue:

When adding a “Featured Image” in Blog Posts, the images are being “Cropped” to fit the “Image Frame”.

For example:

Notice the original image set for the Featured Image is 800×661px, but after Updating the post, the image is “Cropped” to 538×218px.

The “Settings>Media Settings” are set as follows:

  • Thumbnail size: Width: 150 Height: 150
  • Crop thumbnail to exact dimensions (normally thumbnails are proportional)
  • Medium size: Max Width: 300 Max Height: 200
  • Large size: Max Width: 1024 Max Height: 1024

Related Site Options Settings are as follows:

  • NO Custom CSS
  • TimThumb Image Re-sizing is ACTIVE

There are no image related Plugins either that would be causing this to happen.

Here is another example URL not related to the Blog Posts:

So basically, how can we get our images to auto re-size AND crop (if needed) to the PROPER dimensions that keep the image in its proper perspective and still fit within the Image Frames?

Also, we have our site set to the “Responsive Design” Box is NOT checked). Also, we have NOT activated Karma 4.0.

The reason why we never “Activated” Karma 4.0 is because most of our pages are using the Page Templates, which are not included in Karma 4.0 (Users upgrading from older versions of Karma should not check this box. You will need the old page templates and settings for proper functioning of your website.)

If this is the reason why our images are not showing properly, is there a way to Activate Karma 4.0, and use the Page Templates that we originally used for the majority of our website without having to go to every page that is effected by Activation Karma 4.0?

Please also note that we tried out Karma 4.0 after updating to the latest theme’s update, but had to disable Karma 4.0 in Site Options due to the majority of our website was designed with the page templates that are no longer included in Karma 4.0, and it basically “Messed Up” our site.

P.S. I’ve already submitted a support ticket but am still waiting on a response, so I’m posting here also in hopes of a faster response to resolve this issue.

Just got a reply in the ticket…

That’s cool with me. I have no problems cropping since I’m always in Photoshop and Illustrator anyways…lol.

Thanks again for the help! :-)


Any time a large image is added to a placeholder such as the Post Featured Image or Image Frame Shortcode, that image will be cropped by the image script (TimThumb) so that it fits within the Frame it was added to. In order words, if the image is larger than the placeholder, it must be cropped, otherwise it will render extremely distorted/pixelated if it was just resized.

The only workaround is “pre-cropping” the images that will be used within the placeholder before uploading them as you have done in the past.

You may find a full list of the image dimensions here:

You’re very welcome my friend. Thanks so much for the update!

Cheers :)

When are you releasing Karma 4.0.2

Thank you..

Hi There,

Karma 4.0.2 was released on Feb. 13th and is available for download within your Downloads section here on ThemeForest.

Here’s a detailed version changelog if interested:

Cheers :)

Hi!, Is there any way to use the “Footer Callout – Content” as a news slider? Something like the “testimonial_wrap”.

Kind regards,

Apologies this is not currently available.

Hi, firstly I want to say Karma is so powerful and amazing. It’s the most helpful theme for newbie I’ve ever seen. I love it very much!

I wonder if you could help me in customizing my website. Sorry for being a newbie and this is the first website I’m working with.

1, For the homepage, I want to insert a parallax banner below the main menu instead of sliders. All was done following the video, but nothing was appeared. I don’t know what’s the problem.

2, I want to customize the section which below the Testimonials showing on Homepage and I can’t find the shortcode. I want to insert a sentence and a call to action button near it. Could you please instruct me in detail on how to make it. Now it just shows ” Heading goes here…Text goes here…”

3, For the Footer area, could you tell me how to insert a Mailchamp Form as the Third Column just as the Live Demo of homepage.

Sorry for so many questions and my poor english. Hope you will get my meanings and instruct me the following steps.

Thank & best regards!


Your English is very well – great job :)

Here is some information in response to your questions:

1. The parallax not showing up is likely occurring if the ‘Default Template’ is selected for that page. ‘Default Template’ works a bit differently than normal page template within WordPress. To resolve simply choose another page template and all will be well. Here is a screenshot showing where to select a page template:

2. Yes sure thing. This are on the website is called the “Footer Callout” and can be modified within Karma’s Site Options Panel. To modify this section click on ‘Appearance > Site Options > Footer’. Scroll down on that page and you’ll see the options for “Footer Callout”

3. Yes sure thing. Full details covered in this HelpDesk article:

Hope this is helpful for you my friend :)

Thank you