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Updated to Woocommerce 2.1.5 and everything went smoothly.

Rockin! :)

If I were to buy your theme, could I use any other multilingual plugin such as Multilingual Press or qTranslate instead? Or since it is already translated into 12 languages, I won’t need any plugin but just to use a multisite plugin instead and get a language switcher plugin or hand code one… Please advise at your earliest convenience. THANKS!

Thanks so much for your interest in the Karma theme.

Karma’s admin-panel comes pre-translated into 12 languages. Switching to different language will not require a 3rd-party plugin, just a simple declaration in Wordpress’ wp-config file and all is well. More details outlined here:

Translating the front-end of the website (what the user sees) does indeed require a 3rd-party plugin. We recommend the WPML Plugin for website translation. Karma has been fully tested and certified to be 100% WPML-ready.

Hope this information is helpful.

Thank you :)


JQuery 2 Slider not working on homepage..please help as I have this on a deadline and need to sort it out asap. Any known solutions to this?

Thank you.

I did follow the second video on the sliders not displaying and the solution ( Category ID input in slider settings ) also did not work.

Thank you for reaching out to us.

(Issue has been resolved via HelpDesk)

Slider was not showing due to ‘Better Wordpress Minify’ plugin. We will likely remove this as a recommended plugin as there’s no guarantee other 3rd-party plugins have been coded correctly to work nicely in conjunction with this plugin.

Thank you so much :)


Your Theme looks great to me an I maybe interested to purchase it.

I have one Question: In your portfolio galerie Setting theire is the option for a facebook “like” and a twitter option.

Do you plan to implement a google+ and a pinterest option? For me as a photographer this features would be nice.

link to the gallery on your demo theme:

kind regards :)

Thanks so much for your kind words and interest in Karma! :)

The lightboxes throughout the theme utilizes the popular ‘prettyPhoto Lightbox’ script. Google and Pinterest are unfortunately not currently available within that script.

ok, thank you for your fast answer

The full width slider is not displayed correctly in IE8. It does not resize correctly and cuts off the photo. It also doesn’t go the full width of the page. I have tried it on multiple computers that use IE8 and the display is the same. Simply using an IE8 simulator will not work, you need to view it in an actual IE8 browser. I have submitted several tickets to the support system you guys have and wasn’t given real help. The technician closed the ticket and said that they couldn’t “replicate the error”. Unfortunately my client uses IE8 and I purchased this theme because it was listed as being IE8 compatible. This is however NOT TRUE. Please update slider so it is IE8 compatible.

Sure thing my friend we are very happy to do everything we can to help resolve this.

I’ve just searched through our Ticket log and I’m unable to locate the Ticket outlining the details of this issue. Can you kindly post your HelpDesk username or Ticket ID# so I can gladly locate this Ticket, retrieve the details of the issue and help to debug this?

Please note that we do indeed have a testing PC running IE8 so all will be well as far as non-simulator.

Thank you :)

I looked for a ticket # and realized that the tickets were sent in to the slider developers, Slider Revolution Responsive WordPress Plugin. They have been closing out our tickets and ignoring the IE8 issues. The theme says it’s IE8 compatible, but the slider has HORRIBLE cropping issues in IE8. We can’t get ANY support from them and would like for this site to work in IE8. We’ve sent in 4 tickets to them and they automatically close them and say they can’t replicate the error. I think they are using an emulator and not the actual IE8 browser. The delays and lack of customer service are costing us $$. Can you guys help in anyway? We bought this theme because of it’s IE8 compatibility, however with the slider it’s becoming a major issue. Thanks in advance for your help!!

Sure thing my friend.

We’re happy to take a closer look and see if we can be of assistance. Please understand that without building the plugin it makes it very difficult to troubleshoot however maybe we’ll be lucky and just some basic CSS will do the trick.

Please use the links below to submit a Ticket on our secure HelpDesk. Kindly provide the website URL, description of the bug and temporary wordpress login details so we can do our thing.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

We had a hard problem with our KARMA Theme. The support group stuck with us for the 5 days it took to fix the problem. As in most cases it turned out to be an easy fix once the problem was identified.

Put in a ticket if you have a problem. They really do work.

Thanks mac! Cheers :)

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature – During my research I only found that people doesnt got enough disc. space. Well i got 50TB free. :) Erhm, got any solution?

Interesting one indeed.

An installation issue is generally caused by trying to install the complete download package rather than the actual wordpress theme.

Here’s an article outlining a possible solution and more details:

If still having troubles installing the theme kindly use the links below to submit a Ticket on our secure HelpDesk so we can gladly take a closer look behind the scenes and help determine the best solution. Please provide temporary login access to the wordpress dashboard within the Ticket.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Thanks for the quick reply. I’ll have a look :)

Bought this a couple of hours ago. Cannot seem to get sub menus to pop down even though nothing has been ticked to de activate this. Additionally, The parallax box is ticked on the page I want one on, yet it doesn’t appear. Same goes for when I use a rev slider. I can preview the slide in the settings, I’ve cut and paste the code and double checked it and it’s right, yet nothing appears.

Hi There,

Yes this is generally caused by a ‘minify plugin’ which might not be compatible on that web server.

If have any minify plugins installed, such as ‘Better Wordpress Minify’ please simply deactivate this plugin, refresh the page a few times and all things should be good to go.

Thank you :)

Thanks. That solved the drop down menus issue but not the problem with the sliders not appearing.

Awesome :)

We’re very happy to assist on the slider issue. We’ll just need to look closer at the website to determine the issue and provide the best solution.

Kindly use the links below to submit a Ticket on our secure HelpDesk outlining more details about the slider along with temporary wordpress login details and we’ll gladly take a peak behind the scenes and help to resolve.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Hi Trying to add a fax number to the footer business card shortcode but entering wrong code

business_contact phone_number tried business_contact fax_number but that didnt work

Is there a list of icons/phrases we can use to represent different aspects of communication? ie with vector icons? Couldnt find it in the help docs thx


The contact shortcode currently only comes with the 4 variants: phone, skype, email, directions.

We’re just a few days away from pushing another update. We’ll do our best to add a fax option to the shortcode for you. Any others you might be interested in?

Cheers :)

Nothing else in particular. We have multiple phone numbers which was a bit tricky but we just repeated the code. Now just wanting the fax icon. Also..with Ver 4 do we even need child theme? or can we just save custom css is custom css area of Karma main theme..? im assuming it will be upgrade safe.

PS.. Ver 4 of Karma is blowing me away. Its as close to perfect as any theme i have ever seen. Kudos to your dev team for another homerun.

So glad to hear you’re enjoying the new Karma 4.0. It was a massive project for our entire team and it’s truly awesome to hear all the positive feedback from the community.

We’ve just added a fax number option to the business contact shortcode. This update will be available in approx 2 days and you’ll receive an email as soon as it becomes available :)

As per child themes…...all items stored within the Site Options Panel will always remained un-touched during an upgrade. Child theme is only recommended when making code modifications to an actual file within the theme. (ie. adding custom functions to header.php, etc)

Cheers :)

hi can this theme support wp3.81?every time i upload the theme?the program shows failure?

Hi There,

Yes Karma is fully compatible with Wordpress 3.8.1

Here’s an article outlining a possible solution to the install error:

If still unable to install please use the links below to submit a Ticket on our secure HelpDesk so we can gladly look closer at the website and help to install.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Hey! very nice theme. I really interested to your theme and want to buy it. but is there any RTL support on this theme?

thanks :)

thanks for your reply :)

when you want to update karma with RTL support ?


The next Karma release will be available in approx. 2 days.

Cheers :)

I am waiting for update …

I want build my site in 2 languages that one of the language is RTL.

(please see response to your previous comment)

Cheers :)

Please help.. When I first installed Karma theme and used Karma demo generator, everything seemed perfect, except that the menus failed to show drop-down menus when I put my mouse cursor on them. And I couldn’t view any of the videos or pictures. Then, I added extra menus to see if it would work. And all of sudden, I do not see any of menus in the main menu section. Nothing…. Just vertical stripes..

Also, is there a way to reset my website to what it looked the first time right after using the Karma Demo Generator plug-in?

Sure thing my friend, we’re happy to help.

If dropdowns not showing and images not loading this generally means the javascript is not loading. This is sometimes caused by an incompatibility with a caching plugin. Certain web servers or 3rd-party plugins might not play nicely with caching plugin. Kindly deactivate any caching plugin (ie Better Wordpress Minify) and all should be well.

The simplest method to reset a Worfdpress site back to completelyt fresh install is by installing and running the “Wordpress Reset” plugin:

Simply run the above plugin and then re-follow the setup as per outlined in the karma vidoes:

If anything else we can do to help please use the links below to submit a Ticket on our secure HelpDesk so we can gladly provide the best support.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

hello sir, i wanna do some changes in my karma theme, but prob is that this is my clients website, she gave me purchase code and all information regaring purchase, but she is not going to share themeforest username and pasword bcoz she fill unsafe,

plz can u help to solve my karma issue.

Yup sure thing. Username/password is not required – only item purchase code.

Simply access our secure HelpDesk to set up your free support account:

Thank you :)

Enjoying getting into this theme and putting a site together! One item missing that seems to be missing that my client has requested is a Latest Blog Post carousel. They would like this to display post featured images with post titles in groups of 3 at a time, scrolling through the most recent 9. I cannot locate this functionality in the shortcodes, and doesn’t look possible with any of the bundled plug-ins. Could you please advise if I’m missing something or recommend a possible plug-in that could do this. Was surprised not to see this as a feature. Cheers.

Glad to hear you’re enjoying working with the Karma theme :)

Apologies but the carousel functionality you’ve mentioned is not built into the theme.

Here’s what looks like a pretty awesome plugin built by the Slider Revolution guys that might suit your needs: Showbiz Pro Responsive Teaser WordPress Plugin

Thank you :)

Looks perfect! Thanks for that.

I’m just configuring the All in One SEO plugin that comes with the Karma theme and there is no way to enable xml sitemaps or robots.txt. Is there anything I’m missing here?

Many thanks

Hi There,

Both items are currently unavailable in the Karma SEO version. Here’s a great plugin that can generate those items:

Hope this helps :)

Thank you

why a full page rewrite for contact, thats silly

Hi, is it possible to use an image inside a vector icon box instead of the icon?

i like the box and the simple up movement but am wanting to inlay a photo/image instead?

Is this possible and how is it achieved?

Images are currently unavailable within a vector box. Great idea though, and if the logistics work out we’ll for sure add in the future.

Cheers :)

Question on your form builder: Is there a way to include a simple ‘quiz’ to act as a type of captcha on the form? If so, how is this accomplished?

I having some difficulty with contact form 7 in its sizing in that it is not behaving on an iphone and yours work not problem, just need the ‘quiz’ option.

Hi there,

Apologies but a quiz option is currently unavailable as the CAPTCHA verification.

We may be able to provide a bit of CSS that will help for the Contact Form 7 to render nicely on an iPhone. We’ll just need to have a closer look at the website and code of contact form 7.

Another alternative is the Gravity Forms Plugin which is absolutely wicked. If building sites for clients we highly recommend the developer license as it will solve a lifetime of Contact Form needs.

For additional support on Contact Form 7 kindly use the links below to submit a Ticket on our secure HelpDesk so we can gladly provide assistance.

Thank you :)

TrueThemes HelpDesk:

Training Videos | FAQ | KnowledgeBase | Submit a Ticket

Hello my friends, a quick question regarding parallax:

- it is possible to have the parallax effect not only in the top banner but in other zones scrolling down the page too (possibly with different images behind)?

- if this is not possible, it is possible to have a single big static background image and some transparent full width horizontal bands in the page (letting see the background image behind the page)?

Many thanks in advance. Ciao :)

Hi my friend,

- Multiple parallax sections while scrolling is currently unavailable.

- Can you kindly post example of item#2 on the list? We’re not certain of desired effect and want to provide accurate response.

Thanks so much :)