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I try to configure the contact-form, it’s realy easy but I want to know if it’s possible to add the sender in copy of the e-mail? The sender who has filled the form, so it will be a variable: the e-mail form field… Is this possible?
Apologies my friend but adding a copy to the sender email is not currently available.
I just purchased karma and I found that the .xml file is missing on the demo content. Where can I get this?
The demo content comes packaged in custom one-click plugin for easy installation.
Full details outlined in first training video here: http://vimeopro.com/truethemes/karma-4
Does Karma work well in SSL? (I have had problems with theme images not loading securely in some themes and triggering browser warnings on secure shopping cart pages.)
Is there a Karma demo site or page with a secure https page I can see?
And what’s the latest on compatibility with S2Member?
Thank you for your interest in the Karma theme.
SSL works nicely in the Karma theme. We have a previous customer running Karma on SSL and everything runs smoothly.
When running on SSL just be sure to check before installing any 3rd-party plugins. Sometimes they will not be built with SSL in mind.
We also have customers running S2Member with Karma theme and all seems to be well.
Excellent. Thank you!
I have problems with thumbnails on tablets and smartphones. When you change the tablet or phone to the horizontal position does not load photos. The thumbnails visualize a circle that spins.
We have not seen this issue however we’re glad to try to replicate the issue and provide solution.
Please submit a Ticket on our HelpDesk so that our support team can gladly provide additional assistance. Please include details of the error along with temporary login details.
Training Videos | FAQ | KnowledgeBase | Submit a Ticket
I just bought the theme, it looks great. I asked a pre-sales question about the functionality of Woo Commerce and you said it was 100% compatible and works.
I activated my demo generator and Woo Commerce.
My issue is when I view my shop page it says ‘No products were found matching your selection’ so it doesn’t display the same as the demo?
I read the user manual but there is only a short paragraph on Woo Commerce and it fails to explain how to get the page to display like the demo?
Please can you help?
Yes, sure thing my friend we’re glad to help.
The Demo content does not include WooCommerce products since these would simply have to be deleted in place of real products.
Karma is 100%compatible with WooCommerce. You’ll simply need to add your Products and they will be properly displayed within the shop.
Adding products to WooCommerce is very simple process and works very similar to creating a normal Blog Post within Wordpress.
There are a variety great resources on using WooCommerce available on the web. Quick Google search for “woocommerce adding products” brings back step-by-step instruction.
Hope these details are helpful.
are you able to give me an ETA regarding the next theme update including the parallax fix, according to my helpdesk ticket?
Many thanks in advance for the attention and for your amazing support, I really appreciate it.
Have a nice weekend.
Thanks so much for reaching out to us.
We’ve determined that the solution for this is likely going to be a ‘site-specific’ solution as each users website has it’s own custom settings for parallax banner (unique background image size, unique padding settings, etc)
We’ve responded to the support ticket with more details. Kindly review and continue communication via support ticket.
Thanks so much
Anyone have trouble with Visual editor and shortcodes menu disappearing after Wordpress update to 3.9 ? Mine is gone
Hi, we’re glad to help.
The shortcode manager works nicely in WP 3.9 so this is likely being caused by caching issue or outdated theme version.
To fix you’ll simply need to ensure the latest and most updated files are being pulled in.
Kindly ensure to update theme to latest version (4.0.3), clear the web browser cache, and refresh the admin page.
This might also be caused by ‘caching minify plugin’ on the website. Kindly follow this article for more details: https://support.truethemes.net/?faq=website-lost-all-styling-after-install-or-upgarde-dropdown-menus-image-frames-or-testimonial-slider-not-working
Is Karma OK with WP 3.9?
Yes. All is fully compatible with WP 3.9
I loved the theme and followed the instructions to install. Most of it works flawless except for the Cu3er plugin, which has been a nightmare so far. It worked well at the first time with the demo images. However, while in the process I got wpcu3er plugin update notification and I am guessing that’s what has caused the problem. Do you have the older version of the plugin in repository, the one before Version 0.76? Please advise.
Wordpress Version 3.9
wpcu3er Version 0.76
Notice: Undefined index: scheme in /home3/estatea4/public_html/wp-content/plugins/wpcu3er/wpcu3er.php on line 1698
Notice: Undefined index: host in /home3/estatea4/public_html/wp-content/plugins/wpcu3er/wpcu3er.php on line 2445
Notice: Undefined index: vle in /home3/estatea4/public_html/wp-content/plugins/wpcu3er/php/ajaxReq.php on line 613
Notice: Undefined index: link in /home3/estatea4/public_html/wp-content/plugins/wpcu3er/php/ajaxReq.php on line 627
Notice: Undefined variable: seo_str in /home3/estatea4/public_html/wp-content/plugins/wpcu3er/php/ajaxReq.php on line 704
Thanks in advance,
Sorry to see that wpCu3er plugin has started acting up.
Older versions of the plugin can be downloaded from their developers page right here on wordpress.org: https://wordpress.org/plugins/wpcu3er/developers/
Cu3ER 0.76 was updated for Wordpress 3.9 so perhaps running older versions of Wordpress causing the issue?
If there’s anything else we can do to help please submit a Ticket on our HelpDesk so that we may replicate this issue and help to provide a solution. Please include details of the error along with temporary login details.
Hi, I am already on Wordpress 3.9. I removed cu3er 0.76 and installed version 0.75. It worked!! It was my mistake, I shouldn’t have upgraded the plugin. Thanks a ton for the support. :))
Absolutely no worries at all JD.
We’re very glad to hear all has been resolved.
I love this theme. I have a question … two actually … I enabled the “custom primary color scheme” and it has added the CSS as “inline” to the site, basically adding 432 lines of css directly to the header. This is terrible for SEO purposes so I was wondering how to make it NOT inline and just a link to the css file?
Also, I enabled the SEO option in the theme and none of the title tags or descriptions tags showed up, like it didn’t work at all.
Any help with the above would be greatly appreciated. Thanks for such a great theme!
Yes the inline styles were required to ensure cross-server compatibility. (writing the CSS to an external file is generally blocked by web server permission)
Changing the functionality so no longer inline CSS can be done with some theme modification, however please note that the easiest method for doing so will ‘disable’ the point-and-click color options.
Please submit a Ticket on our HelpDesk so that we may provide more details for this modification. Please understand that we’re not available for custom coding work however we can point you in the right direction.
Thanks a lot! I just submitted a ticket. Any direction on how to accomplish this is greatly appreciated!
Does your theme support video backgrounds?
Hi there, a video background is not currently supported.
Hi, is 4.02 the latest version?
Karma 4.0.3 is the latest version.
Here’s an upgrade tutorial that you may find useful: https://support.truethemes.net/?faq=how-to-upgrade-a-wordpress-theme-to-the-latest-version
our team had a problem with jquery of the slider and woocommerce, when we activate woocommerce,all the slider gone!
what can we do
We’re very happy to help.
There are no known jquery conflicts related to WooCommerce plugin so this is likely a simple fix.
Are you perhaps using a caching or minify plugin? If so the ‘cache’ of the plugin needs to be cleared anytime a plugin or theme is updated/installed.
Here’s an article from our HelpDesk outlining more information on this possible cause: https://support.truethemes.net/?faq=website-lost-all-styling-after-install-or-upgarde-dropdown-menus-image-frames-or-testimonial-slider-not-working
If the above solution did not resolve the issue we’ll just need to take a closer look at the website to help provide solution.
Please submit a Ticket on our HelpDesk so that we may replicate this issue and provide a solution. Please include details of the error along with temporary login details.
I wonder if your template comes with Visual Composer for page layout. Im very interested.
Thanks so much for your interest in Karma. Visual Composer plugin is not currently included with the theme.
I want to purchase this template, but if i look on the live demo, and emulate it to a responsive site, it isnt responsive. Also on my Nexus 5 its not automatically responsive. Whats wrong?
To get back on this, (dont want to make an ad, but i need to say it), on http://themes.truethemes.net/Karma/ is the live demo working correctly in responsive mode. Maybe on this server something needs to be fixed.
Thanks so much for posting.
The ‘purchase bar’ located at the top of the preview site temporarily disables the responsive functionality. Clicking the ‘remove frame’ button will load up the site in responsive mode.
Hope this is helpful
does your theme uses any jquery minifier? If so please help me turn it off.
Thanks for the help!
There is no jquery minifier in the core of the theme. Has a 3rd-party plugin such as ‘better wordpress minify’ been installed?
Let us know if we can assist with anything further – we’re happy to help.
Shortcodes are not working – cache is cleared – theme is updated.
Anyone having similar issues still? I saw some related threads .
Overriding the old shortcode script sometimes takes a few batches of ‘refreshing/clearing’ to take effect.
If available please try using the shortcode manager within a different web browser. This generally ensures the latest scripts are being loaded in.
Things will work nicely once the updated files are being loaded in.
Issue with theme install:
Installing Theme from uploaded file: Karma.zip
Unpacking the package…
Could not copy file. Karma/languages/cs_CZ.po
We’ve very happy to help.
This sounds like it could possibly be a timeout on the web server.
Please kindly re-try the installation process being certain to follow the details outlined here: http://vimeopro.com/truethemes/karma-4/video/83635956
If still not able to install we just need to take a closer peak behind the scenes of your website to better determine the issue and provide a solution.
As above I’m having issues with the shortcodes no longer working after the recent update of wordpress..
I have cleared my cache, logged onto the backend using three different browsers.. two of which have never viewed the website before so I don’t believe the cache being the issue.
It appears this error is coming up in the Google chrome console when attempting to add a shortcodes:
Uncaught TypeError: undefined is not a function wysiwyg.js:360
Any help would be appreciated.
Adding to this:
Deprecated TinyMCE API call: <target>.onNodeChange.add(..) plugin.min.js?ver=4021-20140412:12
Uncaught TypeError: undefined is not a function wysiwyg.js:360
Sure thing we’re very happy to help.
It is possible that a 3rd-party plugin installed which is causing the error? If any plugins installed please kindly disable the plugins to try again.
Shortcodes are working nicely for us in all web browser so we’ll just need to log into your website to help better determine the issue.
Anytime I encounter any issues the first thing I do is disable all the plugins.. so definitely not the plugins.
I loaded the site in a incognito window to verify it was not the cache, problem persists.
Ill submit a ticket now I guess.
Hi. i have been having issues since the latest updates of WP and the Karma theme. Overall I have been REALLY pleased with the design and functionality. Thank you!
I am having trouble specifically with the homepage loading as the responsive theme (even though I have checked to disable).
I can’t seem to block the responsive theme from loading and when it does load it is showing me all the coding rather than displaying properly. Again this is only since the recent WP and Karma Theme update.
It also still keeps a link at the bottom of my site to “view as mobile” which I don’t want to have and especially due to the issue.
Website URL: http://motolinskyfoundation.org/
Thanks for your help!!
The website pictured in the above URL is not the Karma theme.
It looks like the “Jetpack Mobile” is activated which loads in an entirely different theme. You’ll simply need to disable this from within the JetPack plugin settings and the proper Karma theme will load nicely.
Here are more details about JetPack Mobile: http://jetpack.me/support/mobile-theme/
Hi and thank you. I have disabled and deleted jetpack. Have deleted browser content history/cache etc but still on firefox and safari and on mobile the broken homepage is displaying
It seems that the Karma theme is not activated on the website.
To activate the Karma theme simply click on ‘Appearance > Themes’ and then hover over Karma and choose ‘Activate’.
Full installation instructions outlined here: http://vimeopro.com/truethemes/karma-4
We’re very happy to provide assistance if still unable to activate the theme. We’ll just need to take a closer peak behind the scenes of the website to better determine the issue and provide a solution.
Please usu the links below to submit a Ticket on our HelpDesk so we can gladly provide assistance. Please include details of the error along with temporary login details.
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