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We’re very excited to continually provide an excellent product with superb customer service to all of our users. If you have any pre-sales questions please post them here in the item comments and our team will answer them promptly.
If you’ve already purchased Karma and need assistance please sign-up at our TrueThemes HelpDesk to use our ticketing system and other detailed support resources.
Thank you, we look forward to serving you!
Hi just purchased this theme, but when I attempt to load the Demo you have provided I seem to get this error :
Could not copy file. karma-theme-demo-content-generator/general_processes.php
I did watch the video guide provided and still have the problem.
We’re very happy to help you resolve this issue.
This error is not normal occurrence so we’ll just need to take a closer peak behind the scenes of your website to better determine the issue and provide a solution.
Please use the links below to submit a Ticket on our HelpDesk so that we may replicate this issue and provide the best solution. Please include details of the error(s) along with temporary login details to the website.
Training Videos | FAQ | KnowledgeBase | Submit a Ticket
I found the problem and fixed it , thanks anyways!
The sidebar re-sizing seams to not work right.
The search bar is cut of and scripts like the G+ page don’t re-size like in all my other themes.
for right now I added data-width= so it doesn’t run out of the sitebar (which is usually not needed)
Thank you so much for this info. We will surely review the behavior of Google+ and resolve any issues.
Do you have Captcha with your Form builder??
Yes the ReCaptcha can be activated+customized from within Karma’s Site Options Panel by clicking on (Appearance > Site Options > Plugins and Forms)
We hope this information is helpful for you.
If there’s any assistance we can provide in the future please kindly use the links below to reach out to us via the ticketing system on our TrueThemes HelpDesk so that our dedicated support team can happily assist with any questions.
Guys i have a question, in the new update will can you guys have the date editable as well on the posts, like in stead of it just saying 6 JUL can you add another line for it to say 2014 smaller text than the rest? I will like this option.
Yes sure thing. We will gladly add this to the next update of the theme.
Our support manager just informed me that we’ve got a tutorial on our HelpDesk outlining the exact process for adding the year display into the Karma theme.
Kindly follow the instructions outlined in this tutorial: https://support.truethemes.net/?knowledgebase=how-to-add-the-year-to-your-blog-posts
I added the code the space for the year is there but the 2014 still isn’t showing , i played around with the margin and font color still nothing.
Scrap that I got it, you guys need to update the file its missing span class=”year” ?php the_time(‘Y’); ? /span so the year can get the css code.
Thanks so much for this, we’ve just added the class.
First of all thank you for that great theme.
I have a problem with the responsiveness of the portfolio page templates.
When I resize my browser at a tablet/mobile size, my items are not well placed.
Please see the following images:
Thank you very much for your kind words about Karma theme.
We’re very happy to assist you with your inquiry.
We just need to take a closer peak behind the scenes of your website to better determine the cause for issue and provide a solution.
Please submit a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution. Please include details of the error(s) along with temporary login details to the website.
Thanks but I have been able to fix the issue by myself.
I went into the template-portfolio-4-columns.php and replace the ‘one_fourth’ class by the ‘one_fourth tt-column’ class and now it is resizing properly.
I find it weird that I am the only one that complained about the issue.
Thanks so much for posting the details of the fix.
Karma 4.0+ now uses just one “Filterable Gallery” page-template for the various gallery layouts (file is named filterable-gallery.php).
It looks like the error is displayed when using the older gallery page templates. We’ve just went ahead and updated those older files with your solution. Thank you again – great stuff
Just purchased this theme, and it doesnt come with the sliders plugins.
How do I get them?
and also, where is the activating code?
Thank you so much for your purchase of the Karma theme
The premium plugins are freely included and easily installed via the Wordpress Dashboard. Kindly follow the training video outlined here for full instructions: http://vimeopro.com/truethemes/karma-4
The Item Purchase Code for your Karma theme is located within the Downloads section of your ThemeForest account. Kindly follow this Visual Guide for locating Item Purchase Code: http://s3.truethemes.net/helpdesk/item-purchase-code.png
Hello I’m trying to install the theme and I did it but when visiting the frontpage the page is broken? So the design is gone al I can see is text on a white page nothing else. What am I doing wrong? see http://marco.mrfixit.nl
Hi my friend,
Thank you so much for your Karma purchase.
Reviewing the site it looks like a “front page” has not been defined so Wordpress will always revert to displaying a blog on homepage.
Kindly follow the Training Videos for step-by-step instructions on setting up the website. After video #1 website will be setup with proper homepage: http://vimeopro.com/truethemes/karma-4
just wanted to let you guys know about my experience with Karma Theme and the guys from truethemes. As I completed my first site using wordpress, I can say that Karna Theme is easy to use but never the less very powerful and also has this one of a kind style to it.
As if this wasn’t enough, the support given by the guys from truethemes is absolutely outstanding. You name the issue, they always got the right fix to it. Never waited more than a few hours to get an answer to my questions.
After all I can highly recommend truethemes and their Karma theme. Thanks again guys!
Aw, thank you so much for your kind words my friend! Really means a lot to us! You rock!
I am interested in your theme for one of my clients and have a pre-purchase question.
Does thise theme work with the (current) standard WP gallery? I mean opening the images in lightbox, with click through by hand resp. slideshow start & stop?
I can see in your demo that the images open in lightbox, but I don’t see any options to click through and/or slideshow…
Thanks for your quick reply,
Thank you so much for your interest in the Karma theme.
Karma supports the default Wordpress Gallery under it’s normal functionality. This means that the thumbnails are displayed on a “landing page” and when clicked they open on separate page displaying the full size image with next/previous arrows (non-lightbox).
Karma’s custom Gallery pages open up the thumbnails within a Lightbox (as per outlined on the demo site). The Gallery items also have the ability to have more than 1 image associated with them so after lightbox opens user can use arrows to slide back and forth between the additional images.
We hope this information is helpful. Please let us know if any additional questions.
The last 4.0 version is the best theme i ever tried. Strong code, clean and complete design, completely mobile ready, plus the support team and documentation are great. Thanks a lot. 10 star for me, highly reccomended!
Thank you so much! We’re so glad you’re enjoying the theme! You rock my friend!
Hi ,i need help on my homepage ,i try to put a slider (revolution slider,layer slider ) or paralax banner ,but won,t work ,i insert the short code from revolution slider ,but nothing appear on my top page..
What can i do?
Sure thing my friend we’re very happy to assist you with this.
We just need to take a closer peak behind the scenes of your website to better determine the issue and provide a solution.
Thank you for you’re support ,the problem is now fixed!
I have a problem with Karma Theme. I would like to do a page “3 columns gallery” like this: http://themes.truethemes.net/Karma/portfolio/3-column
but i can’t do it.
I haven’t page template “3 columns gallery” only “filterable gallery” but the effect is different.
Moreover I try to do it with shortcodes but images are static and it isn’t possible a gallery.
How can i do it??
Sure thing my friend, we’re glad to assist.
All Gallery pages within Karma use the “Filterable Gallery” page template, and comes with custom settings which allow for easy selection of column layout, image frame style, etc.
Full details outlined in this video: http://vimeopro.com/truethemes/karma-4/video/83664782
Full set of Karma training videos can be found here: http://vimeopro.com/truethemes/karma-4
If still experiencing any issues we are very happy to provide additional assistance.
Please submit any support questions as a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution. Please include details of the error(s) along with temporary login details to the website.
Thank you for your reply.
What could be the problem??
Yes sure thing we’re glad to help. We’ll just need to log into back-end of your website to determine the cause for the issue and provide the solution.
Kindly use the links posted in our last comment to submit Ticket on our HelpDesk so we can gladly assist further.
You have created an excellent and flexible WP theme! I do have one question though. The site that I am currently building is not going to have any commenting features, so I’ve gone to great lengths to hide any GUI indications that comments should be present. After a lot of work, I am still unable to disable the small quotation bubble with the number of comments that appears underneath the post’s date. For example, see:
Any help eliminating that button would be greatly appreciated!
All of our Product Support is conducted via our TrueThemes HelpDesk.
Kidly submit a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution. Please include details of the error(s) along with temporary login details to the website.
Is it possible to change the size of the google map shown on the contact page?
Also, is it possible to prevent mouse wheel scroll on map?
We’re very happy to provide you with assistance.
Please submit a Ticket on our HelpDesk so that we may replicate any issue(s) and provide the best solution. Please include details of any error(s) along with temporary login details to the website.
We’re very happy to investigate further and help provide a solution. At first glance it sounds like a possible plugin conflict as inserting inline scripts has worked nicely for us.
Please kindly send us an email at: email@example.com letting us know your desired email, username and password. We will gladly setup your TrueThemes Support account and provide access to engage with our support team.
Hi I would like to download the layerslider or revolution slider but it doesnt come up when I search it. I thought these plugins were free add-ons. Is there something I’m missing.
Sure thing my friend.
Kindly follow the “Install Slider Plugins” video for complete instructions: http://vimeopro.com/truethemes/karma-4
Thanks for your quick response. It helped me solve my issue right away
First off, I would like to shout out about this amazing theme. Very flexible and endless possibilities of what you can do with this them. Works well with MegaMenu! I already publish two website using this theme and working on the third site.. Good Job TrueThemes!!!
I have a few question about the theme.
1. Am I going to get notification when theme update is available?
2. When upgrade the theme, am I going to loose the setting(color, font, background etc.) using the theme customization?
3. Can I use a custom image on the header background? If so, how can I do this?
Thank you TrueTheme!
Hi my friend!
Thank you very much for your kind words! We’re so glad to hear that the theme is working out nicely for you!
As per your questions:
1. Yes update notifications are sent via email as soon as new version becomes available.
2. All settings within Options Panel (color, font, etc) will remain perfectly in tact during an upgrade. Will not lose any settings. The only time something gets lost is if a file within the theme has been updated. (ie updating the PHP code of one of the theme’s files)
3. We’re happy to provide details for this customization. Please use the links below to submit a Ticket on our HelpDesk so that our support team can gladly assist.
Hi! I have used this theme for one client with great results. Now I have a client who needs a Hebrew website. Will this theme work in Hebrew? (Hebrew is RTL).
Very glad to hear Karma is working nicely for you.
Karma fully supports RTL and requires no additional coding. A Hebrew website will be no issues at all
Here’s a screenshot of a Turkish website powered by Karma: https://dl.dropboxusercontent.com/u/7008416/_screenshots/karma-rtl.png
Is there anyway to speed up your wordpress template? The theme is beautiful, but the site is too slow to load, and slugish when changing pages.
It is my understanding search engines like Google will ranck websites based on how fast pages load…Is there anyway you can work on fixing this issue? Please advise…
The default theme loads very quickly with a minimal amount of load on the web server.
A slow-loading website can be caused by a variety of items such us high-res images being used, many un-unused themes/plugins installed on the web server, etc.
We’re very happy to take a closer look at your website and provide recommendations for a faster loading site.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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