I own two licenses of the Karma theme. I purchased one in 2014 and the other in 2015 and have received excellent support over the years! The whole team, over the years have been terrific! Anastasia, Nastia, Jade D. etc.
I purchased the theme and experienced some confusion how to handle the theme options. Although I am quite familiar with Elementor I Aheto was new for me.
However, thanks to the good support I became familiar with the features of the theme quite quickly and now I am very happy with it. But without the help of the support I would have had a hard time, Aheto is quite special.