Constant errors when importing templates on a BRAND new wordpress installation
3,153 Reviews
Versatile, complete, simple.
Additionally, I've contacted customer support over a minor bug and the response was very satisfactory.
Both code and design are a show.
Lean, functional theme, several interesting features and a great end result. And I still have theme 5, but already planning to deploy theme 6. We use and recommend the Themeforest community.
I just think I should have more frequent updates.
Very slow loading times with this theme. It is ridiculous.
Aheto and Elementor are incompatibles and breaks the page after update.
Author response
Hi there
We’re glad you chose our theme, and thank you for informing us of your issue. We’ll be happy to help you come to a resolution.
Please note that the reviews area is not meant for support. If you’re still experiencing issues, or if there’s anything else we can help with, please open a support ticket, so we can start working on it immediately.
If this doesn’t resolve your issue, feel free to request a refund, and it will be approved.
Again, we are delighted that you’ve decided to choose one of our products and are always ready to help!
Sincerely yours,
TrueThemes Team
Every time I attempt to upload it to Wordpress, I get "cannot parse response" as the error.
Author response
Hi there
We’re glad you chose our theme, and thank you for informing us of your issue. We’ll be happy to help you come to a resolution.
Please note that the reviews area is not meant for support. If you’re still experiencing issues, or if there’s anything else we can help with, please open a support ticket, so we can start working on it immediately.
If this doesn’t resolve your issue, feel free to request a refund, and it will be approved.
Again, we are delighted that you’ve decided to choose one of our products and are always ready to help!
Sincerely yours,
TrueThemes Team
We're an media agency using this theme for one our clients.
We have been facing really slow loading times (between 15 and 45 seconds!) with this theme.
Regardings this issue we've been talking to the "support" several times - without any sufficient help. The always mentioned "this must be a server issue".
We are running a lot of WP Websites on this server. All fast an smooth. Our hoster and we ourselfs have been spending hours investigating a possible problem on the server. Without any result.
Now our client is really annoyed and I started again to find out the reason for this issue: Cloned page in development-enviroment, updated everything, extendend support for about 50 $ and contacted the "support".
Answer after 15 minutes: "Must be a server problem. We can not help you!" (analogous)
So they did not even TRY to investigate this!
Thats the really POOR.
Author response
Hi there
We’re glad you chose our theme, and thank you for informing us of your issue. We’ll be happy to help you come to a resolution.
Please note that the reviews area is not meant for support. If you’re still experiencing issues, or if there’s anything else we can help with, please open a support ticket, so we can start working on it immediately.
If this doesn’t resolve your issue, feel free to request a refund, and it will be approved.
Again, we are delighted that you’ve decided to choose one of our products and are always ready to help!
Sincerely yours,
TrueThemes Team
Giving 1 star because there is no option to give negative rating. Author mentioned the theme includes the premium plugins, but they have included free version. Everyone can download free versions of the plugins from anywhere, why you are misleading people by claiming premium plugins are included.
Poor experience.
Author response
Hi there
We’re glad you chose our theme, and thank you for informing us of your issue. We’ll be happy to help you come to a resolution.
Please note that the reviews area is not meant for support. If you’re still experiencing issues, or if there’s anything else we can help with, please open a support ticket, so we can start working on it immediately.
If this doesn’t resolve your issue, feel free to request a refund, and it will be approved.
Again, we are delighted that you’ve decided to choose one of our products and are always ready to help!
Sincerely yours,
TrueThemes Team
worst buy ever, nothing works------
Author response
Hi there
We’re glad you chose our theme, and thank you for informing us of your issue. We’ll be happy to help you come to a resolution.
Please note that the reviews area is not meant for support. If you’re still experiencing issues, or if there’s anything else we can help with, please open a support ticket, so we can start working on it immediately.
Also, as per our check, we didn't receive any Support request from you.
If this doesn’t resolve your issue, feel free to request a refund, and it will be approved.
Again, we are delighted that you’ve decided to choose one of our products and are always ready to help!
Sincerely yours,
TrueThemes Team
At first I was pretty frustrated bc my problem with the theme (it simply wouldn't show up) couldn't be fixed but after doing some research myself I located the culprit (the aheto plugin which is essential for the theme).
After that I contacted the support again with a proper description and with the help of that they were able to locate the main issue why the plugin wouldn't work for my website within a few working hours and I could fix it myself. The issue was a setting at the website provider AND a plugin I installed for website speed and issue locating.
I should mention that I am not an web design crack and they always were very polite and done everything in their capability. I obviously created the problem myself. As my father often said: "the problems often sits in front of the monitor".
So when you leave the standard settings be you should be fine :)
The template I wanted to use was omitted from the download I purchased. Emailed support about it 10 days ago and "they're looking into it". Provided the info requested for their devs to troubleshoot and have heard nothing since then.
Author response
Hi there
We’re glad you chose our theme and thank you for informing us of your issue. We’ll be happy to help you come to a resolution.
Please note that the reviews area is not meant for support. If you’re still experiencing issues, or if there’s anything else we can help with, please open a support ticket so we can start working on it immediately.
If this doesn’t resolve your issue, feel free to request a refund, and it will be approved.
Again, we are delighted that you’ve decided to choose one of our products and are always ready to help!
Sincerely yours,
TrueThemes Team
Great help fixing an annoying issue.
We have to write this review hoping that something will change our mind, even if it seems to late (after 26 days):
We can't proceed with the website we started building with this theme, editing with Elementor is impossible since pages are blank as you can see: https://drive.google.com/file/d/1LXyr0kI60CvqRjWxTGrDcPCUTcpkTzNx/view?usp=sharing
We sent our credentials and links and we are waiting for support since 05/08 (26 days), we kept asking and we received only vague responses asking to wait without a deadline.
We hope to have money back as soon as possible, we are building a new website with another theme now.
Best regards
Author response
Hello there,
We are really sorry for this inconvenience. And would like to inform you that all your points were fixed.
However, in case you'd like to get your money back, please submit a refund request and you'll be refunded immediately .
Sincerely,
TrueThemes Team
Great job! Love it!
nice decision to support ukraine and cleaver decision to change towards elementor... thanks and congrats!! i will use again karma theme ;)
Had issues with installing the theme Andrian assisted with the process. Great customer support
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