Reviews for Karma - Responsive WordPress Theme

3,099 Reviews

for Customer Support

Karma is a beautiful theme that we have used for years. The best thing about Karma to me is the excellent support. Karma is always willing and able to help me with different designs elements we try and they have truly been awesome to work with! I could not ask for a better theme, it has served our business well!

for Customer Support

We had some difficulty updating the theme to the current version. Tech support was very cheerful and responsive. All issues have been resolved and the site is working well. Thanks for the support.

for Other

On the whole, the theme is nice, but there are also annoying issues. For instance, I can not understand why the h1 tag in every blog post is just "blog" instead of the post title. Also, there is a sort of bug that make it impossible to have the same text color for both "strong" and "b" tag. I contacted the support twice about this problem, but they could not help me.

for Customer Support

They helped me solve a formatting problem quickly

for Customer Support

First and foremost, I love this theme, it looks great and has all the required imperative features.

However, the Customer Support of the Karma theme is rather awful. To clarify, the customer support its response time, on either difficult or simple questions, is quite slow (one to two days), reply with matters from other issues (i.e. sends out e-mails to the wrong persons), provides non-working solutions and in worse case; simple ignore my e-mail, even though I have 3 months of customer support remaining. All this considered, even though I have drawn attention to several bugs in the Karma theme.

In addition, the code quality of this theme is also not superior (or admirable for that matter). If it were, I would not have to contact the customer support frequently, in order to help them improve their theme, and by doing so, benefiting myself by receiving an updated version.

Would I repurchase this theme? Perhaps. However, only if the quality of the Customer Service were to improve.

2/5

for Customer Support

Excellent Customer Support!
Very helpful assistance with a problem I had.
Thank you Steve P at Karma Support.

for Customer Support

The theme is great and the support is excelent!!! They answer very quickly and help you with any issues.

for Customer Support

Very nice theme! Until today, I use it only by one project, but this will change in near future! I had an issue after I did an upgrade over several wordpress and theme-versions at once ... and the support is just great. They really make it work, even if takes some work. Again: Great theme! Thanks a lot!

for Other

I'm a long time user of this theme and overall I think it's very good to excellent but what drags this down and many other Wordpress themes is usability. For example they advertise how this includes Revolution slider and Visual Composer, now WPBakery Page Builder. But you can't use the update in plugin page. You have to go thru another complicated convoluted routine to manually update them. If you want auto update you have to pay for the full plugin. Also, when you go for help on their support page the info is outdated or incomplete. This and a thousand other annoyances is what makes this theme and Wordpress a pain and why we now have Squarespace, Wix, etc. Simplicity, repeatability, consistency is that too much to ask for?

for Customer Support

Customer support is quick, friendly, and extremely helpful!! THANK YOU Steve P. for your help!!! LIfesaver!

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

by
by
by
by
by
by