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Where to put the license code in your theme & there many issu ….
What license are you talking about?
too bad theme
theme continues to load this is a big problem too
Elementor theme is not working properly and logo are not coming even after entering logo, it is not user friendly and many things are not working properly in this theme is absolutely rubbish refund my money.
We do apologize because you feel difficult to use our theme!
You don’t need to enter any license code when install the theme.
You can go to edit the Homepage, pull down the Page Option section and remove the specific logo for the Homepage there. It will receive the logo you have set from the Theme Options.
Regarding to editing the content Header with Elementor, please go to Elementor -> Settings -> General -> Post Types to enable it.
Please follow your ticket https://themeftc.ticksy.com/ticket/3127991
Our support team already replied it and willing to help you.
Thank you for your feedback!
Unable to set “Demo 8 – Classic 2” as home page. I don’t find in imported pages. How can I set Demo 8 – Classic 2 as home page?
The “Demo 8 – Classic 2” is a WPBakery home page. You need to install the WPBakery Karo theme version in order to have it. Please download “All files & documentation” then extract it. You will receive the WPBakery Karo theme version.
Thank you for using our theme!
Hi, I would like to know what types of discount features you have.
- Discount per amount spent;
- Discount per items counted in the cart;
- Fidelity discount, if the customer buys repeatedly, there is a discount.
We have the Coupon discount. Thank you!
Hello, to display the product buttons (the add to cart button and the add to favorites button) the mouse pointer is hovered over the product or by one click on the product from the mobile. I want the buttons to remain fixed on all products, meaning that the add to cart and add to favorites buttons are always visible, without the need to touch the product or click on the product. Does your template allow this option, that is, the add to cart button is always visible with all products؟
Sure, it is totally possible with our theme.
Hi Team, on my page i can’t open the woocommerce product trash. Updated the theme, wordpress everything, and i think that this can be a compatibilitiy issue with the theme. It is just loading forever. Thanks for helping me
Hi Makai Márk,
Please use the latest version of WooCommerce. If the problem still persists, you can open a ticket on our support channel https://themeftc.ticksy.com. We need to check the site to help you.
All the best,
I’d like to use your theme I purchased for a different domain. Uploaded for another domain but never went live. Thank you for your assistance.
We do apologize for the inconvenience!
Please open a ticket on our support channel https://themeftc.ticksy.com and let us know detail of the problem. We will help you.
The theme is not working as it should.I requested a refund for it and no reply.
We don’t receive your refund request.
You can submit a refund request if you are not satisfied with the theme in the below link https://themeforest.net/refund_requests/new
Refund given. Thank you!
Does not support Elementor properly
If you encounter any issues with the theme, please let us know via your ticket #3021732. We will help you.
Hi, I want to know are you guys using WooCommerce in wordpress theme? Also i want to know if these features has this theme or not. 1) Product color option with image changes 2) Ring size option 3) Ring size chart option 4) Product label like 30% off and sale label like shown in the picture https://ibb.co/H7b3hPM 5) I need to know is there any way we can use WooCommerce advance dashboard for client account? 6) Need to know is there any way we can customize invoice.
Please let me know above points.
Yes, we use WooCommerce in our WordPress themes.
Of course! This theme has the product color option with image changes. You can see our demos here
We have the Ring Size, Ring Size Chart options and Sale Label also. You can feel free to use the WooCommerce advance dashboard.
The invoice is controlled by WooCommerce. There are various options in WooCommerce for creating a custom invoice.
Thank you for your questions!
Purchased theme but not able to import properly some pages and element are missing kindly help me out as i am waiting for so long
We helped you and replied your ticket #2993946.
If you need further help, please let us know on the ticket. We are waiting for you to reply your ticket.
still facing same issue
We replied your ticket #2993946. Please check it and let us know.
It’s too complicated. I’ve been looking for three hours for how to edit footer for Home 18 layout. Appears immediately after menus at the top left of the page. I can’t find it … it’s super complicated.
We do apologize if you feel difficult to use the theme!
Please open a ticket on our support channel https://themeftc.ticksy.com/. We will help you.
Thanks. But it would be great if you could explain better in the documentation provided to us. I have it in front of me and she is very poor.
Sure, we will consider to update the documentation soon. For now, please open a ticket. We will help you faster.
Hello, I got this as a free theme during one of the Envato offers and I would like to pay for support so I can access updates but I’m not sure how to go about it. Might you be able to help clarify the process?
You should purchase the theme in order to receive a dedicated support and access updates as a free version does not include them.
I just installed your theme. But even a clean install is not displaying correctly.
Read More Button,
All of these are broken already.
Can you please give me a product which works correctly atleast in the first install? Or do we have to pay for support even for that?
Please activate all required plugins.
You can open a ticket on our support channel https://themeftc.ticksy.com/. We will help you.
Hi, I hope you guys are doing well. thanks for creating such a awesome theme. As you know the Gold & silver prices changes daily. So is there away that I can set the gold price and sliver price, then product prices will change accordingly?
Currently, the theme does not support it. You can refer some below articles:
Hello, I want to buy this theme again, but I want to know if you fixed the issue with elementor.
What issue are you talking about?
The theme is working fine with Elementor. If you encounter any problem, we can help you solve it.
Happy New Year 2022!
Hi, I was wondering whether I can install this theme on an existing site without losing any of my data? I want to replace my current theme. How do I go about this please? I don’t see any mention of this in the documentation. Thanks.
Sure, you can install this theme on an existing site without losing any of your data. You should backup your site first.
Then deactivate your current theme and all plugins related. After that, you can activate the our theme and all required plugins in Appearance -> Install plugins.
Thank you for choosing us!
Ok thanks so much for getting back to me. I appreciate it.
You are welcome
Stay safe and healthy!
when i click on sign up, i was redirected to page login and not sign up.
Where is the page for sign up ? thanks
You can enable the Sign up form in Back Office -> WooCommerce -> Settings. In the Account & Privacy tab, you can tick on checkbox “Allow customers to create an account on the My account page”.
Hello, I get this error in dev console, in every admin page: commonL10n is not defined, and TypeError: Cannot read properties of undefined (reading ‘interval’).
It comes from your theme maybe?
This error caused by a new version of Yith Wishlist. Please open a ticket on our channel support https://themeftc.ticksy.com/. We will help you.
Thank you for contacting us!
does your group of themes have built in mega menu? If not, it would be great if you would consider. thanks
Yes, we have our own built-in mega menu and Header & Footer Builder Elementor.
Ok thanks. Will WP Bakery work with all themes or just some of them? I noticed some themes had a label of Elementor, and other theme had no label at all.
The WPBakery works with some of themes only.
No label, it means that those Homepages are made by WPBakery.
Does this theme allow switching between dark mode and light mode
Yes, it does.
Please go to Edit Page -> Page Options and select “Dark Layout”.
For the entire site, you can set up Dark Color in Appearance -> Customize -> Color. And Background here also.
If you need any help, you can open a ticket on our channel support https://themeftc.ticksy.com/. We will help you.
Have a nice day
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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