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i’m import demo but product show 6 page and 3 colum
full demo: http://cafemylinh.vn
plz sent me full demo content download
Hello, please do open a support ticket at http://anpsthemes.freshdesk.com
Thank you and best regards
Ticket 15 hours not reply, plz support me now
Hello, our response time is 24 hours and our work time is from 9 AM to 5 PM EU time. Our support staff will be on your ticket soon. Thank you for your patience and understanding. Best regards
Would you support me to add variation to the menu such as Pie Size, and have different price for different size. Then allow the Order Menu side bar to include checkbox and reflect this in admin end?
Unfortunately, in the current version or our theme/plugin this is not possible. This would require quite a few modification to our ordering plugin. We could do the modifications, but this would not be included with the theme purchase. Send us an email to firstname.lastname@example.org if you are still interested and write a bit more details, so we can give you an accurate assessment.
can I change the prices in Euro ?
Hello, thank you for your question. Yes you can. Thank you and best regards
I just bought the kataleya theme, but I can not find the PSD files, can you help me?
Hello. If its not in the files your downloaded, open a ticket at http://anpsthemes.freshdesk.com and our support staff will send it to you. Thank you and best regards.
Has anyone gotten Google Maps to work on the Pizza Wordpress Theme? No place found to put the API key and support takes forever to respond.
Hello, the Google Maps API update was uploaded to Themeforest 26.07.2016. Please make sure you are using the latest version – v2.3.1.
The API key can be found under Theme Options.
I would recommend you take a look at our article on Google Maps: http://anpsthemes.freshdesk.com/solution/articles/12000012553-google-maps-api
Where did you write to our support? We respond in less then 24 hours during the week.
Let us know if you have any further questions.
Upgrading to 2.3.1 did absolutely nothing. Theme Options didn’t change at all, it only messed up all my CSS coding. Thanks for creating more work. Your documentation is a joke. Your response time is awful. Anyone considering this Theme STAY AWAY!
Hello. I am very sorry to hear about your issues. You have to create your api key first. For additional support do open a ticket and our support staff will gladly help you. Our support response time is 24h but in working hours from 8 am to 5 pm we respond very fast. I am sure we can help you to solve your issues and improve your experience. Thank you and best regards
Listen I’m not a fool. I’ve worked with tons of other themes and use Google Maps on over a dozen sites. I know how to create an API Key and it is done. This all explains why I can’t do this on your theme. You can’t even read and comprehend properly no wonder your documentation is awful. I’ve updated to 2.3.1 and there is NO Google Maps feature in Theme Options. Nowhere in your theme is there anywhere to enter the API Key.
I admit its a bit tricky (we will look into it to change it), because it was integrated later on. You can find it in social accounts. Field called google maps. We are working towards updating all our products. Kataleya is also on the list. If you have more questions please do open a ticket. Thank you and best regards
Hello, i need de demo file for pizza template. I have download de theme but there is no demo file. Can you give me it please ?
Hello, the demo importer can be found under Appearance – Theme Options – Dummy Content. Here you can click on the demo to import.
If you want to do it manually, then the files is indie the theme folder (kataleya/anps-framework/classes/importer/dummy2.xml).
How can I translate the text in the contact reservation?
Hello, the reservation form can be translated using Visual Composer (edit the page with the Reservation). The Reservation element has child elements and each one has a Placeholder option which you can change (eg. Email).
Feel free to ask us any additional questions.
thanks, but in the case of button “Submit” How can i do? I need to translate
The submit button and other theme and our plugin related strings need to be translated using a plugin like Loco Translate.
I did but doesn’t work, how can i do, i need to translate the contact reservation, the months and button submit
We tried it yesterday and it was working correctly on our testing server.
Please open a ticket at https://anpsthemes.freshdesk.com and send your WordPress login access (URL, username, password) so we can take a look at what is causing the issue.
I bought this theme and installed it few months ago.
I’ve now changed the ftp host and reinstalled it with new version of the theme.
When I want to modify pages, visual composer doesn’t load and there is a green banner upside: “Hola! Please activate your copy of Visual Composer to receive automatic updates.”
What can I do ? (I already tried to delete theme, download last version and upload it but same problem)
Hello. Please do open a support ticket at http://anpsthemes.freshdesk.com and our support staff will be glad to help you. Thank you and best regards.
when in mobile, the tabs menu should scroll to the items with price. Clients complain that when is clicked, nothing happens ( it changes, but is not shown). with larger number of tabs it appears nothing changes.
Hello, i am very sorry for the late reply. Could you plese open a support ticket at http://anpsthemes.freshdesk.com and our support staff will be on it ASAP. Thank you for your understanding and best regards
This is probally the worst question so far…. I can’t figure out how to change where it saids kataleya in the top left corner of menu bar to my shop name. Is this something someone could help me with?
thank you for contacting us.
You need to add own logo in appearance -> theme options -> general settings -> media. Also don’t forget to change sticky logo.
If you have any question, do not hesitate to contact us.
Is it possible to show the WooCommerce products on the right-hand side pop-out menu instead of using your native plugin?
Hello, thank you for your question. No sadly it is not possible. Best regards
Why won’t visual composer update? I bought this theme and it now it’s saying I have to buy a license.
Hello, I am very sorry for the late reply, the because of the holiday’s support is slower than usual. You can check the following solution for updating VC http://anpsthemes.freshdesk.com/support/solutions/articles/5000507163-how-to-update-visual-composer-
For further support do open a support ticket at http://anpsthemes.freshdesk.com
Thank you and best regards.
Hi, LIVE PREVIEW is not working for me. I get a blank page after it gets loaded.
Any help? Thanks
Hello, we had some server downtime, it should work now. Thank you and best regards
thank you guys!
We are facing problem with new woocommerce update. Kindly release the updated version of theme.
Kataleya is not comptabile with latest version of Woocommerce yet. But in next update we will add this compatibility.
Thank you for understanding.
hello, quick pre-sales question: is this theme still being maintained? seems like the last update was quite a while ago!
Yes it is, and support is running fine for it… so if you would experience any issues our support is available.
Thank you for your question and best regards
The sub-menu items (in the navigation bar) do not display entirely on my website http://extraresto.fr is it a bug or someting else ?
Thank you for give me a reply
Hello, yes it appears there is an issues in the latest version. Temporary fix:
We will provide an update ASAP. We apologize for the inconvenience.
Thank you Anps for your answer ,,, but can you tell me when this update will be available?
And where do I put this line of code? Thx
We have just uploaded the update to Themeforest. The new version will be available once Envato reviews it.
Place the fix under Appearance – Customize – Additional CSS.
Was it already translated into German?
Hi, sadly no, but we do support wpml and locotranslate, with which you can translate it your self. Thank you and best regards
1. Please help check my installing error below. I already send email support to http://anpsthemes.freshdesk.com
2018/09/16 11:10:35 [error] 17121#17121: *4 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught Error: Call to undefined function vc_add_shortcode_param() in /var/www/html/wordpress/wp-content/plugins/anps_vc_woocommerce/shortcodes.php:18
#0 /var/www/html/wordpress/wp-content/plugins/anps_vc_woocommerce/anps_vc_woocommerce.php(19): include_once()
#1 /var/www/html/wordpress/wp-includes/class-wp-hook.php(286): init_shortcodes(’’)
#2 /var/www/html/wordpress/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#3 /var/www/html/wordpress/wp-includes/plugin.php(453): WP_Hook
We already replied on your support ticket. Please keep conversation there.
I have a website with a SSL certificate, but the padlock is not green because it says that I have mixed content.
The file that supposedly loads via http instead of https is:
Can you please tell me where is this file loaded, in a php file somewhere? I can fix it by simpy removing the file reference so it doesn’t load anymore.
I checked code in Kataleya theme and we are loading ls-skins folder and there is call on layerslider. I suggest you to check also layerslider for code, because is theme url is written ok.
If you have any questions, please open support ticket: https://anpsthemes.freshdesk.com
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