Discussion on Kathy - Minimal Photography and Portfolio WordPress Theme

Discussion on Kathy - Minimal Photography and Portfolio WordPress Theme

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142 comments found.


uniqfox Purchased

Kirki Customizer Framework: Plugin could not be activated because it triggered a fatal error.


uniqfox Purchased

never seen such a problematic theme, crashes a wp site crazy yet more $$ wasted on here


uniqfox Purchased

the theme doesn’t work good with php8.0 and doesn’t play well with other plugins as well. EXTREMELY low quality code for such a minimal design.


I could not seem to find any of your ticket about the issue you mentioned here. Did you already send us a ticket at https://uxbarn.ticksy.com/ ? Please open a private ticket and send us more information regarding the issue including your WP site and login information.

Also, I am wondering what version of the theme you are using?

Hello, I would like to have same home page of demo version but I miss the inferior tab with about, my studio, recent post and sitemap. www.fotografoamilano.it . Thank you

rappel Purchased

Hi, the customizer is not working here. It only starts and hangs up. It would be nice if you can check it.

Regards, r.


I am wondering if you already updated the theme to the latest version (v2.1.1)?

If you did and the issue is still there, could you please open a private ticket at https://uxbarn.ticksy.com/ and send me the site URL with login account? I will help you check it.


iNick Purchased

I’m interest in your theme. Can I upload and use my own logo instead of the name?

Thank you for the purchase!

Regarding your questions:

1. Unfortunately, the theme can only display the portfolio category menu in that area. For the pages, you would need to add them to the site menu instead (Appearance > Menus).

2. You can use the POT file provided in the theme package to translate the text into your language. Please find more information about this in the theme documentation (also included in the purchased package), under the section of “How To > Translate the theme”.

I hope this helps!


iNick Purchased

Thanks for your reply, I have solved to question #1 changing the permalinks! So now I would like to remove the grey box with category listing in the single portfolio page, I have red about your custom CSS for another user but it leaves the rectangular grey box on…How can I delete it? Thanks

Already responded to your ticket about the issue! :)

Anyone knows how I can change the logo dimensions on Kathy Theme? I’d like to have the logo smaller… Thanks. Giorgio


The logo size can be 230px width (maximum) with flexible height as appropriate.

But if you use normal text as the logo, you can change its font size by going to “Appearance > Customize > Typography: Logo & Menu Area” then you will see the option to adjust the size there (screenshot: https://share.getcloudapp.com/z8umJ8en )

ok about the text, but I’d like to have the logo smaller, how can I do it?

Already responded to your ticket about the issue!

rappel Purchased


the theme is working well with wp 5.9?

After activation and installation of the required plugins the customizer is not working here. I get a dozen of errors and the only field which appear is the widgets-option. So I cant use it.

May be you can check this and fix this, please?

Regards, r.

rappel Purchased

It must be a conflict with the Kirki Customizer Framework. When this is active the customizer crashed.

I have this bug also on your Jeanne theme here.

Regards, r.

Hello! I just responded to your ticket on https://uxbarn.ticksy.com/ :)

Hello I have a problem with the “Kathy” template And the meeting will start appearing now, is there any story from the new side? https://szajnfeld.pl/ I am asking for help in this matter :(


I am sorry, but I am not sure I understand your issue correctly. Could you please elaborate, perhaps with screenshots?

Hi, A few days ago, pictures stopped appearing on the home page :( Thank you for your help :) My website www.szajnfeld.pl Regards,

As I checked your website, most pictures were showing on the homepage just fine (screenshot: https://share.getcloudapp.com/yAukkxxl ). So, I am not sure if you already fixed that?

ought to incorporate shortcodes in future versions for columns and accordions, etc

I’m thinking about purchasing this theme. Just wondering if I can change the image size when in slideshow. They seem to be too small.


Thanks for your interest! :)

The theme will actually display the images in full-size when displaying on the lightbox (slideshow). So, if you upload the 2000×1000px image, this full-size will actually be used, but it will also be shrinked to fit the screen if the screen’s display area is smaller than the image size.

Hi, i bought your template and sent you a ticket, but I still ahve no answer. It’s a little urgent, so if you read my coment first, I will copy-paste the ticket: I want to have my main menu look like kathy’s (projects on the right side menu, and 3 or 4 categories on the left). i was able to create my right side menu, but then everything went wrong. I created a ’’projects’’ category in my right menu, and I created 3-4 portfolio categories that now appear on my left side, but they appear empty! I would like to have a list of images that take me to each of my projects from different categories. I suspect that each of my porjects should be cerated as single portfolios, and then link them to a category, but after doing this, it doesn’t work…

Thanks for your help


I just replied to your ticket now :)

Hello, when I click on a parent taxonomy term the theme show me child term items too. How I show only the items related to the parent term? Ciao


Unfortunately, the theme only supports 1-level taxonomy term for portfolio. In this case, I am afraid you would need to assign those child term items to a new created term instead. Sorry about that.

​Im not able to display any Youtube video, Im not sure what is happening. When I use Vimeo everything looks nice. Could you please assist me on this? I search for documentation and tickets and there isn’t any example of how this suppose to work using Youtube, you just use Vimeo. Is the video URL, the embed code?


You can enter a YouTube video URL and it should then display on the front-end. Could you please send me the following?

1. YouTube video URL – I will use it to check on my end

2. Your page URL that the video did not display

Hello, How can I arrange the order of the portfolio list myself? It is currently alphabetically.

Hi there!

You can use the Post Types Order plugin to manually reorder the portfolio items. Here’s the link: https://wordpress.org/plugins/post-types-order/

Hi, I have a question, how to insert a GIF file in a portfolio so that it is already active in the gallery, not just after opening the selected file? I have done all of the following:

https://uxbarn.ticksy.com/article/12345/ https://uxbarn.ticksy.com/article/8649/

The file only works on the main page of the portfolio. Can you help me with this?

Could you please open a private ticket at https://uxbarn.ticksy.com/ and send me your site URL + login account? I will help you check it.

hello, in social networks is it possible to insert the whatsapp button? thank you


Unfortunately not for now. I am working on the next version of the theme. I will see what I can do to add a feature to let users add their custom social icons.

The theme says it’s compatible with WordPress 5.6 but it is not. Please advise if there will be a fix for this

Strange. Was that a kind of PHP fatal error message with an entire white screen?

If so, could you please try this?

1. Switch to another theme via FTP or your server’s admin panal and check if you can run your WordPress site normally.

2. Try disabling all of the plugins.

3. Switch back to the Kathy theme.

4. If it can run properly, try enabling the plugins one by one.

Kindly let me know if this works for you.

From tech:Thank you for the response. Yes, we have already tried disabling the plugins but the issue was still there. We have also switched to a different theme which messes up the site a bit, there were no fatal errors occur but the critical errors in the Site Health were gone. As soon as we enable the Kathy theme back, the critical error came back as well.

I did further digging about the loopback error and found that inside the theme’s functions.php there is a session code that looks to be incomplete:


So I edited the code to:

session_start([ ‘read_and_close’ => true, ]);

And the critical errors are now gone. Please check your dashboard and also please let the Theme Devs know about what I did. It may not be a proper solution but could only be a temporary fix so it is better they check on this as well.

Thank you very much for the detailed information.

But that is really strange because the code you mentioned “session_start();” is not in the functions.php file of the theme. Actually, I have searched through all the theme files, but did not find it anywhere as well.

Not sure if the file on your end was unintentionally modified or customized before?

Could you please try this:

1. Back up all of the current state of the theme folder (/wp-content/themes/kathy) and also your WP site.

2. Download a fresh package of the theme from ThemeForest.

3. Delete your old “kathy” theme folder from your WP site and install the theme using the fresh package.

Let me know if the issue still persists. You can also compare the code in the theme files if there is any difference or not.

Just purchased Kathy, very happy so far.

Is it possible to have more than one active portfolio category displayed on the home page or do I need to create a mix category?


Thank you for the purchase! :)

For your question, unfortunately, there is no option for multiple active categories. I am sorry about that.

Since this is an old problem which occured when I bought the theme, I hope, you would help me out here. Your last fix in 2019 was even about it:

I have installed Kathy over a year ago and then I stopped working on it, because I could not add any pictures over the gallery-button in a single portfolio item. The gallery is not showing any items to add. If I check my mediafiles over the backend of WP they are all there.

I really want to fix that now. maybe you can help me with it? :-)

Thank you very much.


Could you please open a private ticket at https://uxbarn.ticksy.com/ and send me the site URL and login account?

I will help you check the issue.

thanks for the quick assistance

You’re most welcome! Glad I could help! :)

My first ticket is now almost 3 weeks old. I have not received any feedback yet. Unfortunately the homepage is not presentable in its current form. I will apply for a refund very soon.


I am so sorry about that. I have just responded to all the tickets on our support site.

Love the theme but the support is shocking? Left two tickets, one over a week ago, with no reply to either of them! Is support even live for this theme? If not, I’d like some money back if possible!


I am so sorry about that. I have just responded to both of your tickets on our support site.


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